Rehan Sami

Solution Architect

Enterprise Sales/Business

Etisalat

Etisalat & Cisco – Partnership driven by Excellence Introduction to Managed Services Benefits of Managed Services Etisalat Managed Services Offerings Managed WAN Managed Voice Managed Telepresence Success Stories Goodbye Note

Agenda

Etisalat & Cisco

Cisco Gold Partner since 2008

First Telecom SP in the region to be Cisco Gold Partner

Strategic Alliance to promote Managed Services in the region

What does IT do? disaster recovery planning

long-term I.T. strategy & planning

systems upgrade & maintenance planning

budgeting

major project rollout

outsourcing evaluation & management

server backup analyzing firewall

logs

hardware troubleshooting

password administration

software installation & support

server installation

end-user application installation & support patching

system upgrades

vendor relations

communication & training

reporting

supporting business planning

email installation & support

LAN installation

incident management

Website

projectors

PCs & laptops

providing the unique functionality that gives YOUR business a competitive advantage

oh yes, and telecoms!

Difficult Balancing Act!

Requirements changing rapidly

Legacy systems

IT skills shortages

New technologies

New applications

Demands/expectations growing

Rising cost of downtime

Maintenance windows

disappearing

Static budgets/headcount

Convergence

Mobility

Security

Other expenses Temporary employees, equipment rental, overtime, extra shipping costs, travel expenses, legal costs, damaged equipment, wasted bandwidth, etc.

Revenue

– Direct loss

– Compensatory payments

– Lost future revenue

– Billing losses

– Investment losses

– Number of employees affected x hours out x hourly rate

– Loss of intellectual capital

– Inability to operate

Productivity The Costs of Downtime?

Financial performance

– Revenue recognition

– Cash flow

– Payment guarantees

– Credit rating

– Stock price

Damaged reputation

– Decreased market position

– Customers – Suppliers

– Brand

– Financial markets

– Banks

– Business partners

What is Managed Service? Managed service is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations. Why Etisalat’s Managed Services?

• Tailor your solution to your organization’s needs

• Flexible Outsourcing for Sustained Growth

• Realize Measurable Value in Your Processes and Systems

• Un-matched footprint and presence • Un-parallel vision and partnerships to deliver quality Managed Services

Managed Services

Benefits to Customer

Lower TCO & No

CAPEX

Predictable Cost

One Stop Shop

Alignment of IT with business

Goals

Managed WAN Managed Voice Managed Telepresence

Etisalat Managed Services Offerings

Managed WAN

WAN Link

Full Life Cycle

Management

Service

Cost-effective

Network

Management

Increase

Network

uptime

24x7x365

proactive

monitoring

Remote

Network

Management

Managed WAN

Managed Router/Firewall/VPN

Cisco ISRs Configuration Management

IOS updates & Patches Fault & Event Monitoring Out of Band Management

Managed Voice

Managed Voice

Managed Voice

WAN

PSTN

LAN

End to End Management

Full Life Cycle

Design

Implement

Operate

Manage

VoIP & PSTN

Integration

SLA Packages

24x7x365

proactive

monitoring

Remote

Network

Management

Managed Telepresence

Managed Telepresence

Managed Telepresence

Connecting your business to 35 worldwide TP rooms Multi-Site Sessions with up to 6 participants 24x7 online booking

Hourly rentals

Public Telepresence Rooms

Customer Network Operation Center

Our Service Delivery Philosophy

Empower ICT

Minimize Customer Downtime

Customer Focus & Satisfaction

Customer peace of mind

Etisalat CNOC Methodology

Implement

Operate Optimize

CNOC-Capabilities

People

Process

Tools

CNOC

• Proactive 24 x 7 staff

• Cisco Certified personnel

• Extension to customer’s IT

• ITIL based Service Delivery

• Cisco Gold Certified

• ISO 27001 certification in progress

• Best-of-Breed Enterprise Management Tools

• Remote Infrastructure management services with

N+1 redundancy

• Robust Service Desk Ticketing system

• Performance reporting on customer Dash board

Cisco Certified Workforce

Service Role Expertise

Tier 1 Assoc. Engineer / NOC CCNA

Tier 2 Engineer / SME CCNP/CCSP/CCVP/CCDP

Tier 3 Consultant CCIE ( R&S, Voice , Security)

Success Stories

Our vision:

To be your

trusted ICT

partner &

deliver quality

Managed

Services

Thank You!