ETHICS IN A REAL WORLD - cdn.ymaws.com
Transcript of ETHICS IN A REAL WORLD - cdn.ymaws.com
ETHICS IN A REAL WORLDMORE THAN JUST RIGHT AND WRONG
TOM DARLING
DIVISION MANAGER OF PUBLIC SERVICE UNIVERSITY
THE CITY OF ALBUQUERQUE
WHAT ARE ETHICS?
The word ethics comes from the Greek word ethos, which means a notion of character permeated with values that determine the identity and good or bad of an individual or group.
Ethics is not so much a matter of right or wrong as it is a process by which an organization or individual evaluates their decisions.
WHAT ARE ETHICS?Comprises principles, values, and standards that guide behavior in the world of business
Principles: Specific boundaries for behavior that are universal and absolute
-Freedom of speech, civil liberties
Values: Used to develop socially enforced norms-Integrity, accountability, trust
WHAT WOULD YOU DO?How many of you have ever found money?
Pretend you found a bag of money on the roadside?
What would you do with it?
Why?
A CRISIS IN BUSINESS ETHICS
Consumer trust of businesses is declining…No sector is exempt from ethical misconductStakeholders determine what is ethical/unethical
InvestorsEmployeesCustomersInterest groupsLegal systemCommunity
FACTORS THAT INFLUENCE ETHICS?
The individual ethics of organizational members.
The corporate culture of the organization.
Society as a whole.
Examples from your industry?
INDIVIDUAL ETHICS
Values reflected in a person’s behavior and personality can be the basis for professional behavior.
Values are a result of learning and personal experience.
Values are influenced by family, friends, peers, religious beliefs, community, and the organizations in which we are associated.
STAGES OF MORAL DEVELOPMENT
Pre-Conventional Level
Stage 1
Punishment Avoidance – How do I keep out of trouble?
Stage 2Instrumental Purpose Exchange – Self Interest
STAGES OF MORAL DEVELOPMENT
Conventional Level
Stage 3
Interpersonal Conformity – Conforming to expectations of peers
Stage 4Social Accord– Following society’s rules
STAGES OF MORAL DEVELOPMENT
Post-Conventional Level
Stage 5
Social Contract – Seeking social consensus
Stage 6Universal Ethical Principals – Decisions are based on personal moral principals
ETHICAL THEORIES
Consequential Theory
an ethical theory thatemphasizes the
consequences or resultsof behavior
ETHICAL THEORIES
Rule Based Theory
an ethical theory thatemphasizes the
character of the actitself rather than its effects
ETHICAL THEORIES
Character Theory
an ethical theory thatemphasizes the character,
personal virtues, and integrity of the individual
ETHICAL QUALITIES
Reputation
Reputation is one of an organization’s greatest intangible assets with tangible value
What do people say about you when they hear your name?
ETHICAL QUALITIES
Honesty
Honesty: Truthfulness or trustworthiness
Dishonesty: A lack of integrity, incomplete disclosure, or an unwillingness to tell the truth
Issues related to honesty can arise when people begin to perceive business as something that has its own rules
ETHICAL QUALITIES
Integrity
Uncompromising adherence to ethical values
One of the most important terms regarding virtue.
MISCONDUCTAbusive or Intimidating Behavior
One of the most common ethical problems
Can mean anything from physical threats, false accusations, profanity, insults, harshness, ignoring someone, or even unreasonableness
Bullying is a growing legal problem in the workplace
MISCONDUCTLying
Commission lying is creating a false perception by choosing words that intentionally deceive the receiver
Omission lying is intentionally not informing channel members of problems, related to product that affects awareness, intention, or behavior
MISCONDUCTConflicts of InterestExist when an individual must choose whether to advance his or her own personal interests, those of the organization, or some other group
Individual must separate personal interests from business dealings
MISCONDUCTBriberyBribery is the practice of offering something in order to gain an illicit advantage
Quid Pro Quo – This for That
Different types of briberyActive briberyPassive bribery
MISCONDUCT
Corporate IntelligenceHacking
Dumpster diving
Phone eavesdropping
Social engineering
Password guessing
Shoulder surfing
ETHICS ENHANCING TOOLS
Code of ethics
A written code of beliefs, values, and expected conduct
Review of your code
Policies regarding discrimination and harassment
ETHICS ENHANCING TOOLS
Ethics Tests
The test of common senseThe test of one’s best selfThe “light of day” approachThe test of purified idea
ETHICS ENHANCING TOOLS
Ethical AuditsInternalExternal
Ethical Training
Ethical Decision Making Approach
ETHICAL DECISION MAKING
Benefits of Ethical Decision Making
Improved customer relationsRepeat businessGoodwillEmployee satisfactionEmployee empowerment
You stay out of trouble and keep your license!
ETHICS IN A REAL WORLDTOM DARLING
CITY OF ALBUQUERQUE
PUBLIC SERVICE UNIVERSITY
CONTACT TOM AT:[email protected]