ESW FINAL Business plan
Transcript of ESW FINAL Business plan
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OUR PLANSFOR 201520
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WHAT YOU CAN ExPECT FROm US
Reliable water
Thechanceofyourwatersupplybeingunexpectedlycutoffwillbemaintainedatthelowestlevel
inEngland
Sufcient supply
Essex&SuffolkWaterhasthelowestleakageinEngland,andwewillmaintainthislevel
Wehaveenoughwatertomeetcustomersneedsforthenext25 years
Waterpressureatorabovetheminimumstandard,forthevastmajorityofcustomers
WHAT WE WILL DO
Replace200milesofwatermainstopreventpipesburstingandcausingsupplyinterruptions
Continuetoimproveourleak
ndingandrepairservices
Maintainourgoodperformanceonwaterpressure
WE PROVIDE A RELIABLEAND SUFFICIENT SUPPLY
OF WATER
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WHAT YOU CAN ExPECT FROm US
Value
Afairpriceforagreatservice
Supportforcustomerswhostruggletopaytheirwaterbills
WHAT WE WILL DO
Workefcientlysothatwecankeepyourbillsaslowaspossible
Offerpersonalisedadviceandsupport
Offerexiblepaymentarrangements
Promotefreewatermeterstocustomerswhowouldbenet
Collectdebtfromcustomerswhocanaffordtopay,inordertokeepeveryonesbillsdown
OUR CUSTOmERSCONSIDER THE SERVICESTHEY RECEIVE TO BE
VALUE FOR mONEY
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WHAT YOU CAN ExPECT FROm US
Protect
By2020greenhousegasemissionswillbereducedbyathirdcomparedto2008levels
Enhance
Increasedvarietyofplants,birds,insectsandanimalsonEssex&SuffolkWatersland
EelsandothershthatliveinEssexandSuffolksriverstobeprotected
WE PROTECT AND ENHANCETHE ENVIRONmENT INDELIVERING OUR SERVICES,LEADING BY ExAmPLE
2008GREENHOUSE
EMISSIONS
1/3REDUCTIONBY 2020
WHAT WE WILL DO
Workwithlocalenvironmentalgroupstoimprovenaturalhabitats
Ensureeelsandothershwillnotbeharmedwhenwetakewaterfromriverstosupplyyourdrinkingwater
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WHAT YOU CAN ExPECT FROm US
Customerbillskeptaslow aspossible
Workdeliveredwithminimumdisruptiontotheserviceyoureceive
WHAT WE WILL DO
Usethelatestcontrolsystemstoreducethecostofsupplyingwater
Havetherightinformationandequipmenttodelivergreatservice
Usethelatestremotecontrolledmini-submarinestoinspectandcleanourreservoirswithoutdisruptingyourwatersupplyorquality
Workwithuniversitiesandsupplierstodevelopnewtechnologiesandsolutions
WE ARE AN EFFICIENT ANDINNOVATIVE COmPANY
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WHAT YOU CAN ExPECT FROm US
Deliverimprovementsthatcould notbeachievedbyEssex&SuffolkWateralone
WHAT WE WILL DO
Workwithwildlifetrustsandenvironmentalcharitiestomanageourland
Workwithcustomerstousewaterwisely
Workwithotherstomanagefarmlandandprotecttheriversthatyourdrinkingwatercomesfrom
WE WORK IN PARTNERSHIPTOWARDS COmmON GOALS
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WHAT YOU CAN ExPECT FROm US
Improvedprosperityandwellbeinginourcommunities
Raisedawarenessthatwaterisgoodforyou,particularlyamongstchildrenandyoungpeople
Raisedawarenessoftheimportanceoflookingaftertheenvironment
Goodqualityvisitorcentresandrecreationalopportunitiesatourmainsitesforlocalpeopleandtourists
WHAT WE WILL DO
Justanhourmorethanhalfourpeoplegiving15hoursayeartohelp700communityorganisations
Providetapfedwatercoolersforschoolsandcommunitygroups
TurnemptyEssex&SuffolkWaterbuildingsintofacilitiesforcommunityuse
Maintaingoodqualityrecreationalfacilitiesatourreservoirs,suchasAbberton
WE ARE PROUD TOCONTRIBUTE TO THESUCCESS OF LOCALCOmmUNITIES
Hours Volunteered
Organisations Supported
Percentage of employees who volunteered
in local communities
Totals since 2002
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WHAT WE WILL DO
Makethebestuseofchangesintechnologyandnewwaysofworking
Spendmoneyonservicesattherighttimenotearlyandnotlate
Identifyfuturechallengesandmake
surewehaveplanstomeetthem
WHAT YOU CAN ExPECT FROm US
Eachgenerationtopayitsfairshare
Watersupplyservicestobesafeguardedbothnowandinthefuture
WE DELIVER WATERSERVICES THAT mEET THENEEDS OF CURRENT ANDFUTURE GENERATIONS IN
A CHANGING WORLD
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Basedoncurrentassumptions,Essex&SuffolkWatercandeliverthispackageofwaterservicesforaninationonlybillincrease.
Inationistheincreaseinthepricespaidforthegoodsandservicesthatweallbuy.Wedontknowwhatinationwillbefortheperiod2015-20.Forecastshavesuggestedthatination,measuredbytheRetailPricesIndex(RPI),couldbearound3%peryear.Thiswouldmeananincreaseofaround7.20peryearontheaveragehouseholdwaterbill.Itshouldbenotedthathousehold
incomesalsotendtoriseovertime.
Whenconsideringourplan,pleasebearinmindthatotherhouseholdbillsmayalsogoupordowntoo.
COST TO CUSTOmERS
201516 201920
Average water bill
226Average water bill
262Average water bill
233
201617 201718 201819201415
Average water bill
240
Average water bill
247
Average water bill
254
BILLS CHANGE ONLY BY INFLATION
WHAT THIS WOULD
mEAN FOR THE AVERAGEBILL PAYER BY 2019-20
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ADDITIONAL ImPROVEmENTS
TherearefouradditionalimprovementsEssex&SuffolkWatercouldmakeoverthenextveyearsifcustomersthinkthattheyaresufcientlyimportant:
REDUCED RISK OF LOSS OF SUPPLY
(lasting more than 6 days)
Wecouldensurecommunitiesofmorethan100,000peoplelivinginSouthendandEastLondonhavemorethanonesourceofsupply.Thiswouldreducethechance
oflosingtheirwatersupplyformorethan6daysifarareeventsuchasamajorpowerfailureorwidespreadoodeverhappens.
LESS DISCOLOURED WATER
Wecouldreducethenumberofcustomerswhoexperiencebrown,orangeorblacktapwaterfrom600to300peryear.
REDUCED LOW WATER PRESSURE
Wecouldimproveservicetoall41remainingpropertieswhichexperiencelowwaterpressurebelowtheminimumstandard.
FEWER UNExPECTED INTERRUPTIONS
Wecouldreducethenumberofcustomerswhosewatersupplyiscut-offunexpectedly,formorethan3hours,from12,000to6,000peryear.
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COST OF ADDITIONAL ImPROVEmENTS
Reducedriskoflossofsupply(lastingmorethan6days) 1.20
Fewerunexpectedinterruptions 1.00
Le ssdi scolo ure dwater 0.10
Reducedlowwaterpressure 0.20
Total by 2019-20 2.50
ADDITIONAL ImPROVEmENTS COST TO CUSTOmERS
201516 201920
Average water bill
226Average water bill
264.50
Average water bill
233
201617 201718 201819201415
Average water bill
241
Average water bill
248
Average water bill
256
WHAT THIS WOULD
mEAN FOR THE AVERAGEBILL PAYER BY 2019-20
Ifcustomerswanttheseadditionalimprovements,billswouldgradually
increaseby50peachyearovertheveyearperiod,reachinganadditionalsumof2.50(withoutination)by2019-20. This means that bills would change by ination plus an extra 50p each year for all additional improvements.