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Building & Engineering Maintenance Framework User Guide V2.0 © London Procurement Partnership 2015

Estates, Facilities & Professional Services

Building & Engineering Maintenance Framework User Guide

Framework Reference Number: LPP/2014/004

August 2017

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Version Control

Contributor(s) Date Version Comments

Edward James 24/12/2014 0.1 Draft for comment

Silvana Iuliano 26/03/2015 0.2 Final document

Edward James 31/03/2015 1.0 Final for publishing

Silvana Iuliano 21/04/2015 1.1 Amendment on contact details

Silvana Iuliano 29/04/2015 1.4 Updating suppliers contact and profile

Munawar Omar 22/06/2015 1.5 Removed Watermark

Munawar Omar 23/06/2015 1.6 Logo amendments

Munawar Omar 24/06/2015 1.7 Amendment to company details

Munawar Omar 12/04/2016 1.8 Updated contact details

Michael Lane 13/04/2016 1.9 Updated supplier contact details

Munawar Omar 13/05/2016 2.0 Updated supplier details


Edward James 29/07/2016 2.2 Personnel change


Shah Miah 19/12/2016 2.4 Updated supplier details

Shah Miah 15/03/2017 2.5 Amendments on Framework Duration

Edward James 15/05/2017 2.6 Updated contact details

Simon Williams 09/08/2017 2.7 Updated supplier details

Contact Details

Simon Williams Ashwaq Fraser

Senior Category Manager Category Support Specialist

NHS London Procurement Partnership 200 Great Dover Street London SE1 4YB

NHS London Procurement Partnership 200 Great Dover Street London SE1 4YB

Telephone 0207 188 5379

Email [email protected]

Web www.lpp.nhs.uk

Telephone 020 7188 7188 x53803

Email [email protected]

Web www.lpp.nhs.uk

mailto:[email protected]

http://www.lpp.nhs.uk/


http://www.lpp.nhs.uk/

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Contents

1. Introduction .................................................................................................................... 5

1.1 Key Information ....................................................................................................... 5

1.2 Background............................................................................................................. 5

1.3 Overview ................................................................................................................. 5

1.4 Expected Benefits ................................................................................................... 9

1.5 Awarding a Contract ............................................................................................... 9

2. Management of the Framework Agreement ................................................................. 10

2.1 Framework Contracts ............................................................................................ 10

2.2 Activity Based Income (ABI) .................................................................................. 10

2.3 Management Information ...................................................................................... 10

2.4 Framework Manager ............................................................................................. 10

2.5 Business Continuity Plans ..................................................................................... 10

3. Accessing the Framework ............................................................................................ 11

3.1 Customer Access Agreement (CAA) ..................................................................... 11

3.2 Benefits of Accessing a Framework ...................................................................... 11

3.3 Customer Access Agreement Charge ................................................................... 11

3.4 Customer Access Agreement ............................................................................... 11

4. Running a Mini-Competition or Call-Off ........................................................................ 13

4.1 Establishing a Project Team ................................................................................. 13

4.2 Key Decisions and Actions .................................................................................... 13

4.3 Undertaking a Mini Competition ............................................................................ 13

4.4 Evaluation Criteria................................................................................................. 16

4.5 Undertaking a Call Off ........................................................................................... 17

4.6 Transition, Planning and Support .......................................................................... 17

4.7 Managing the Contract .......................................................................................... 18

4.8 Key Performance Indicators .................................................................................. 18

5. Frequently Asked Questions ........................................................................................ 19

5.1 What is a Framework and is it compulsory to join? ................................................ 19

5.2 If a supplier is not on the framework can they still take part? ................................ 19

5.3 Do I need to invite all suppliers to a mini competition? .......................................... 19

5.4 How long does a mini competition need to run for? ............................................... 19

5.5 Do I have to apply a stand still period to a mini competition? ................................ 19

6. Appendices .................................................................................................................. 20

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6.1 Appendix A – Supplier Contacts by Lot ................................................................. 20

6.2 Appendix B – Responsibilities Matrix .................................................................... 24

6.3 Appendix C – Customer Access Agreement (CAA) ............................................... 25

6.4 Appendix D – Mini Competition Documentation .................................................... 31

6.5 Appendix E – Suppliers Profile .............................................................................. 28

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1. Introduction This user guide is intended to provide information about the Building & Engineering

Maintenance framework and to provide practical support to contracting authorities who

wish to access the framework to award contracts.

Please note that the guidance provided within this document only applies to this

framework and contracting authorities should ensure they refer to the guidance

document which is relevant to the framework they wish to access to ensure that the right

processes are being followed.

Procurement teams should be involved in the decision to access the framework to

ensure that the decision fits with local procurement policies and contracting authorities’

standing financial instructions.

1.1 Key Information

Framework Title Building & Engineering Maintenance

OJEU Reference Number 2014/S 212-375691

NHS LPP Reference Number LPP/2014/004

Framework Period 1st April 2015 – 31st March 2018 with the option to extend for 1x 12 month period

1.2 Background

NHS London Procurement Partnership (NHS LPP) worked with Crown Commercial

Services (CCS) since 2010 promoting their framework for Building & Engineering

Maintenance. The CCS framework expired in October 2014 and CCS decided not to

renew this framework, instead deciding to establish a Total Facilities Management

(TFM) framework. Having discussed the replacement CCS framework with a number of

NHS LPP members it became apparent a TFM contract would not meet their

requirements and the existing structure of the Building & Engineering Maintenance

framework with some additional lots would better suit them. As such NHS LPP undertook

a separate OJEU process to establish a framework.

1.3 Overview

The framework agreement has been split into a number of lots which allows contracting

authorities a choice of how best to approach the market. The framework covers the

following services:

Lot 1 – Fully Managed Building & Engineering Maintenance Service

A single service provider covering lots 2-14 inclusively, either through direct provision or

through an agreed subcontracting arrangement with the Contracting Authority.

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Lot 2 – Cooling & Refrigeration – Chillers, Condensers, Split A/Cs

Air conditioning and comfort cooling system servicing schedule

Major service – packaged chillers

Minor service – packaged chillers

Major service – cold rooms

Minor service – cold rooms

Lot 3 – Air Handling Units, Filters, Ventilation and Extraction

Cleaning and servicing of duct work

Exhaust ventilation/ dust extraction systems maintenance

General ventilation maintenance

Air handling units – filters

Disposable filters

Reusable (washable) filters

Automatic roll band type filters

Axial fans

Duct work systems

Lot 4 – Lifts, Escalators and Conveyance Systems

Lift maintenance

Escalator maintenance

Conveyance system maintenance

Lot 5 – Patient Hoists

6 monthly inspections

Annual servicing

Adhoc Repair

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Lot 6 – Water Systems – Servicing, Legionella Testing, Thermostatic Mixing Valves,

Water Hygiene and Associated Plant

Water treatment plant/ systems maintenance

Filters

Electrical installation

Water softening equipment

Disinfection equipment

Gas bottles and injection systems

Leginella risk assessment and report document requirements

Legionella risk water hygiene monitoring requirements

Inspection testing and maintenance of thermostatic mixing valves

Lot 7 – Fire Systems – Fire Alarm Systems, Smoke/ Heat Detection Systems, Sprinkler

Systems, Extinguishers and Hose Reels

Fire alarm systems

Hose reel servicing

Dry riser servicing

Wet riser servicing

Hydrant servicing

Suppression fire extinguishing systems

System inspection and maintenance

Stored pressure – water, water based, powder and primary sealed powders extinguishers

Carbon dioxide extinguishers

Cartridge operated extinguishers

Cartridge operated powder extinguishers

Sprinkler system maintenance

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Lot 8 – Boilers & Associated Plant

Boiler maintenance – LTHW and MTHW

Atmospheric gas burners

Blown gas burners

Light oil pressure burners

Boilers fire and safety circuits

Pressurisation units maintenance

Small commercial and/or domestic system maintenance

Heating services

Domestic hot and cold services

Lot 9 – Building Management Systems and Automatic Control Systems

Energy controls system maintenance

Lot 10 – Security, Access Control, Intruder and CCTV Systems

Access control

CCTV maintenance

Intruder alarm system.

Lot 11 – UPS and Generators

Generator maintenance

Lot 12 – Portable Appliance Testing and Fixed Wire Testing

Portable appliance testing

Fixed wire testing.

Lot 13 – Automatic Doors

Automatic doors maintenance

Lot 14 – Medical Gas Pipeline and Equipment Maintenance

Terminal units

Alarm systems

Medical gas pipelines

Manifolds

Air compressors and vacuum plant

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AGSS

The Framework has also been split into a number of geographical regions to support

SME’s in applying for the framework:

Region A – London

Region B – North England

Region C – Midlands and East of England

Region D – South of England

The suppliers who have been awarded a position on each of the lots are included in

Appendix A.

1.4 Expected Benefits

The NHS requires better value for money, improved quality, and increased performance

in terms of time and productivity from its procurement processes through the provision

of a strategic and sustainable partnering arrangement. This framework will involve NHS

organisations and other named users working in partnership via framework agreements

with selected providers to meet the NHS’s objectives. It is the intention to provide a

flexible procurement solution, enabling the users of the framework to choose either, a

Fully Managed Building Engineering Maintenance Service under Lot 1, or specific

individual maintenance services under Lot 2 -14, which are in the scope of this

framework agreement.

Specific Benefits:

• Standardise Forms of Contract – to be specific for the NHS

• Standardise Key Performance Indicators and Service Level Agreements

• Simplify the process for NHS organisation to procure the services and suppliers

• Consolidate provider base – providing high quality suppliers to the NHS

• Improve consistency of service delivery

• Provide flexibility for NHS Organisations

• Embrace the Sustainability, Corporate Social Responsibility and SME agendas.

1.5 Awarding a Contract

To award a contract under this framework the contracting authority must run a mini-

competition for all lots other than lot 12 (Portable Appliance Testing and Fixed Wire

Testing) which can be awarded by a direct call off based on the framework rates.

Instructions on how to access the framework and undertake a call off/ mini competition

are contained in section 4 below.

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2. Management of the Framework Agreement

2.1 Framework Contracts

All suppliers who have been awarded a position on this framework have signed

framework contracts with NHS London Procurement Partnership (NHS LPP). NHS LPP

is responsible for the management of the framework contracts and will seek feedback

from contracting authorities to ensure maximum value is derived from the framework.

2.2 Activity Based Income (ABI)

This framework has been established with an Activity Based Income (ABI) charge of

1%. Each supplier will pay NHS LPP the ABI charge for all contracts awarded under the

framework. Any pricing provided by suppliers will be inclusive of this charge.

2.3 Management Information

NHS LPP will collect on a monthly basis management information from each supplier

for each contract they have been awarded under the framework. The management

information will allow the category manager to have an overview of the supplier

performance on specific contracts and to calculate the ABI charge.

2.4 Framework Manager

Contracting authorities who have any questions regarding the framework should contact

the framework manager in the first instance. This is the person identified on page 2 of

this document.

2.5 Business Continuity Plans

As part of the supplier’s application to be on the framework they have submitted to NHS

LPP generic business continuity plans. These have been reviewed and scored as part

of the evaluation of the framework award. NHS LPP strongly suggests that contracting

authorities request as part of their mini competition specific business continuity plans

relating to their service and location so these can be retained for the successful

contractor.

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3. Accessing the Framework

3.1 Customer Access Agreement (CAA)

This framework is open to NHS Trusts, (including PFI healthcare buildings and facilities),

NHS Collaborative Procurement Organisations, Clinical Commissioning Groups, NHS

England and NHS Property Services Ltd.

3.2 Benefits of Accessing a Framework

There are a number of benefits of awarding contracts under a framework, these include:

It is faster and less onerous than a full OJEU tender process.

There is no need to assess framework suppliers against criteria such as financial

standing or business probity as these have been assessed during the PQQ stage

of the framework establishment.

By using the framework there is no need for you to separately advertise your

requirement.

The framework is based on generic service specifications which contracting

authorities can adapt to meet their specific requirements.

The NHS terms and conditions of the framework agreement and call off contracts

have already been agreed with all framework suppliers therefore no further legal

dialogue is required.

By following these guidelines you can ensure that you are adhering to EU

Procurement legislation.

3.3 Customer Access Agreement Charge

There is no charge for contracting authorities to access this framework agreement, the

only charge payable to NHS LPP is the ABI charge from the contracted supplier.

Appendix B sets out the key responsibilities of each party during the framework call-off/

mini competition process. Should a contracting authority wish for NHS LPP to provide

additional support, over and above what is shown in this document, in awarding a

contract then NHS LPP reserves the right to charge for these additional services. This

will be discussed and agreed with each contracting authority on a case by case basis.

3.4 Customer Access Agreement

Contracting authorities wishing to access this framework should complete the Customer

Access agreement (CAA) in Appendix C and send this to the NHS LPP category

manager.

Once this has been completed the category manager will provide the contracting

authority with access to the mini competition documents and advise the suppliers on the

framework that the CAA has been signed. Suppliers on the framework will not enter

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contracts under this framework with any contracting authority until the category manager

has confirmed a signed CAA is in place.

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4. Running a Mini-Competition or Call-Off

4.1 Establishing a Project Team

Contracting authorities will need to establish a project team which is responsible for

supporting the award of the new contract. This project team should include key

stakeholders from across the organisation who can input into the specification and

evaluate the quality of responses from suppliers under the framework.

The project team should be supported by a project lead who is responsible for ensuring

the project is supported by the contracting authority’s board and managing the

implementation of the new contract.

NHS LPP will liaise with the project lead as per the responsibilities matrix in Appendix

B. If the contracting authority does not have the resource to undertake this internally

then NHS LPP can provide support but this may come at an additional cost. If this is

required then you should contact the NHS LPP category manager to discuss further.

4.2 Key Decisions and Actions

By deciding to award a contract under the framework agreement much of the hard work

has already been completed which should save the contracting authority time and

money. A suite of mini-competition documents is available which can be tailored by the

contracting authority to meet their specific requirements.

The key decisions and actions which will need to be completed by the contracting

authority to award a contract under the framework are set out in the responsibilities

matrix in Appendix B.

It is the contracting authority’s responsibility to validate the data being sent out as part

of the mini competition, undertake the technical and commercial evaluation of all the

resultant bids and award the contract under the framework.

4.3 Undertaking a Mini Competition

To undertake a mini competition within the framework the contracting authority should

refer to the responsibilities matrix in Appendix B and complete the framework access

agreement in Appendix C. Once this is received by NHS LPP access to the mini

competition documents will be provided through my.lpp to registered users.

The contracting authority will need to agree the specification of services and should build

upon the generic specifications provided in Appendix E to ensure that their specification

meets the service needs. The information which is required from the contracting

authority in each document is:

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1. Mini Competition Instructions

This document sets out the instructions for the bidders on how to complete and

respond to the mini competition. As a minimum the contracting authority will need to

insert its award criteria against the stated headings, enter the contract period and

complete the project plan. Contracting authorities using their own e-procurement

systems to run the mini-competition will need to change the instructions to reflect

their own systems.

2. Abstract of Particulars

This document provides bidders with an introduction to the contracting authority. An

outline to the contracting authority and its main areas of service provision should be

provided as well as an overview of the current contracting arrangements. Any

specific aims and objectives from a new contract should be given here so bidders

can understand how best to structure their response to meet your requirements. Any

known changes to service provision which may affect the contract should be stated.

3. Specification

Template specifications have been provided for use by the contracting authority. All

suppliers on the framework have seen these template specifications as part of their

application to be on the framework. Contracting authorities should use these

documents as a guide to structure their own specifications.

As part of the specification you MUST provide the following information:

Asset List

Model/Age/Serial number

Condition of equipment

Indication of current annual spend per annum on reactive work

Site location of equipment

Frequency of testing and servicing

Trust contact for site visit

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4. ITT Questions

This document identifies the questions that you will be asking bidders to respond to.

Suggested wording has been provided in this document. Contracting authorities may

replace these questions with their own, amend the suggested questions or keep

them as they are as part of the mini competition. All questions should clearly show

how they are linked to the award criteria and any word limits that bidders will be

asked to adhere to. Remember you should not re-evaluate areas already evaluated

at PQQ stage, such as financial standing.

5. Pricing Schedule

A pricing schedule template exists which provides a consistent format for bidders to

present their pricing as part of the mini competition. NHS LPP has worked with the

framework suppliers to ensure these templates are fit for purpose. However you

should review the template(s) to ensure that it captures all the areas relevant to your

trust and that you are clear how you will evaluate the responses received.

6. Terms and Conditions of Contract

The NHS standard terms and conditions of contract for the provision of services have

been agreed with all suppliers as part of their award onto the framework.

The NHS standard terms and conditions are designed to safeguard the interests of

the NHS, however, Contracting Authorities may make changes to these terms and

conditions tailored to the specific needs of the call off contract but they should be

minor changes and highlighted clearly in the document so all bidders are aware

changes have been made. When setting response deadlines to the mini-competition

additional time should be provided by contracting authorities where changes have

been made to the standard NHS terms and conditions so that all bidders have the

opportunity to raise these changes with their legal teams before submitting a

response.

7. Signed Document Set

All bidders are required to complete and sign this set of documentation. Contracting

authorities should ensure that the tender invitation date and title are changed to

reflect their mini-competition.

8. Additional Information

Where TUPE is applicable to the contract the contracting authority should request

from the incumbent supplier a list of employees who would be eligible for TUPE. The

incumbent supplier should complete the TUPE template, at this stage not providing

an individual’s name; these will be provided to the successful contractor.

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Contracting authorities should also provide bidders with a list of assets which are to

be maintained under the contract, their current maintenance status and the

frequency/ type of maintenance required.

9. Evaluation Template

This document brings together the evaluation criteria, question scoring and

questions into a document that can be used by the evaluation panel to score the

responses. The contracting authority should select from the drop down list the score

which is to be given for each response and insert a comment as to why that score

has been provided. The scores and the comments will then be used to feedback to

all bidders on the outcome of the mini-competition.

10. Standstill Award Letters

Contracting authorities should complete and issue these letters once they are in a

position to award the contract. This letter will start the ten day stand still period giving

all bidders an opportunity to request further information before the contract is

formally awarded. The standstill period should finish at midnight once ten full

calendar days have passed. If the tenth day finishes on a weekend or bank holiday

this should be extended to midnight on the next working day. Contracting authorities

should use the information within the completed evaluation document to complete

the standstill letters. The letters should also be customised to reflect the mini-

competition details and the contracting authority’s process for appeal or request for

further information.

Once mini competition documents 1-8 are completed they can be issued to all of the

suppliers under the relevant lot. A list of suppliers and their contact details is provided

in Appendix A. If the contracting authority prefers for NHS LPP to release the mini

competition documents through their e-tendering portal the mini competition documents

should be sent to the category manager. Suppliers should be given adequate time to

respond to a mini competition. Site visits should be provided to all suppliers during the

mini competition process and any clarification questions should be answered as swiftly

as possible.

The mini competition documents will be returned by the suppliers and should be

evaluated by the project team in line with the evaluation criteria which was set out within

the invitation to tender.

As part of the evaluation process supplier presentations may be undertaken. Suppliers

should be provided with adequate time to prepare their presentations and should be

given a clear brief of what to present.

Once the evaluation process is completed the contracting authority should notify all

suppliers of the outcome of the mini competition and start a 10 day stand still period

before concluding the contract.

4.4 Evaluation Criteria

The following evaluation criteria were set out within the framework agreement. The

headings stated should be used as part of any mini competition within the framework

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however the contracting authority can include sub-criteria as long as these are clearly

stated to all suppliers at the start of the mini competition process. The weightings can

be changed to meet the contracting authority’s requirements.

Customer Service & Service Quality – 18%

Value for Money & Added Value – 12%

Continuous Improvement – 6%

Risk Identification & Mitigation – 12%

Environmental & Sustainability – 12%

Commercial – 40%

4.5 Undertaking a Call Off

A direct call off under the framework can only be undertaken under lot 12 (Portable

Appliance Testing and Fixed Wire Testing).

To undertake a call off under the framework the contracting authority should use the

evaluation tool provided. The preferred supplier should be selected on the basis of the

evaluation criteria stated within the framework tender with the contracting authority

changing the weightings depending upon their requirements. The highest scoring

supplier must be selected for the call off.

Contract Authorities will call-off against the Framework Agreement at the agreed rates,

prices and percentage additions by the use of the template Order Form at Schedule 7

of the Framework Agreement supported by official Purchase Orders quoting the Order

Form and Framework Agreement reference number.

In this respect all framework suppliers must appraise themselves of NHS organisations'

ordering policies, however, the default position is that call-off by use of official Order

Form/ Purchase Orders is mandatory and suppliers must not accept orders other than

those raised officially by the NHS organisation. All invoices must quote the relevant

order number. Failure to comply with this requirement on the part of Framework

Agreement suppliers will lead to the Trust refusing to accept liability for payment of

invoices.

4.6 Transition, Planning and Support

As part of the mini-competition or call off process the successful supplier should provide

you with a transition plan which clearly explains what tasks need to be undertaken and

who is responsible for ensuring they are completed. This plan should set out the level

of resource which is required from the contracting authority during the transition process.

The expected timescales for each stage of the transition and the mobilisation as a whole

should be shown. The contracting authority should review the suppliers performance

against the plan on a regular basis throughout the transition.

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4.7 Managing the Contract

The contracting authority should hold regular meetings with the supplier to review

performance against agreed key performance indicators. Should the supplier fail to meet

the agreed key performance indicators then the contracting authority should look to take

corrective action as outlined within the contract document. The NHS LPP category

manager should be made aware of repeated failures in a supplier’s performance and

can be asked by the contracting authority to support rectifying issues.

4.8 Key Performance Indicators

NHS LPP encourages the use of key performance indicators within contracts as a way

of monitoring and managing supplier performance. Some suggested key performance

indicators which are relevant to this framework have been included within the template

specification document. Contracting authorities should ensure these meet their

requirements and if necessary personalise them to ensure they do.

Key performance indicators should not be used to punish a supplier but should be built

in to encourage and reward high quality performance of the contract. As such NHS LPP

suggests that key performance indicators are established which are achievable and

agreed by both parties.

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5. Frequently Asked Questions

5.1 What is a Framework and is it compulsory to join?

A framework is a general term for an agreement with a provider(s) which sets out terms

and conditions under which specific purchases (call-offs) can be made throughout the

term of the agreement. Frameworks are established for bodies to buy works, goods or

services via a pre-approved list of suppliers.

5.2 If a supplier is not on the framework can they still take part?

No. The framework has been awarded via an OJEU process. Suppliers at the time of

advert had the opportunity to register their interest in being awarded a position on the

framework. The tender process for the framework has now closed and all lots awarded.

5.3 Do I need to invite all suppliers to a mini competition?

You will need to invite all suppliers for the lot under which you are undertaking your mini

competition unless there are specific reasons why you believe a supplier cannot deliver

the services you require. Where this is the case you should check with the supplier first

to ensure that you are not challenged later in the process.

5.4 How long does a mini competition need to run for?

This will depend on the complexity of the service. Contracting authorities should take

into account the size of the contract, the number of services included, requirements for

supplier site visits and TUPE. On average NHS LPP would suggest suppliers are given

four weeks to respond to the mini competition. For specific advice please contact the

category manager.

5.5 Do I have to apply a stand still period to a mini competition?

NHS LPP encourages the application of standstill periods for all mini competitions under

the framework, especially where the value of the contract exceeds the OJEU thresholds.

This ensures transparency to all suppliers involved in the process and minimises the risk

of challenge once a contract is awarded.

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6. Appendices

6.1 Appendix A – Supplier Contacts by Lot

Lot 1 – Fully Managed Building & Engineering Maintenance Service

Supplier Email Address Region

Bouygues E&S FM UK Ltd [email protected] A,B,C,D

CLC Facilities Ltd [email protected] A,D

Engie Services Ltd [email protected] A,B,C,D

Galliford Try Facilities Management [email protected] A,B,C

Imtech Inviron Ltd [email protected] A,B,C,D

Interserve (Facilities Management) Ltd [email protected] A,B,C,D

MJFerguson [email protected] A,B,C,D

CBRE Managed Services Limited [email protected] A,B,C,D

OPUS Building Services Ltd [email protected] A,B,C,D

Rydon Maintenance Ltd [email protected] A,B,C,D

Lot 2 – Cooling and Refrigeration - Chillers, Condensers, Split A/C’s


Andrews Sykes Group PLC [email protected] A,B,C,D

Artic Building Services Ltd [email protected] A

BTU (Installation & Maintenance) Ltd [email protected] A

Building and Maintenance Service Ltd [email protected] B,C,D

CFES Ltd [email protected] A,B


EMS Engineering Maintenance Services

[email protected] A


J.C. Watson Refrigeration Ltd [email protected] A,C,D

Kingswood Air Conditioning Ltd [email protected] A,B,C,D


Lot 3 – Air Handling Units, Filters, Ventilation and Extraction


Artic Building Services Ltd [email protected] A


Building and Maintenance Service Ltd [email protected] B,C,D

CFES Ltd [email protected] A,B


EMS Engineering Maintenance Services

[email protected] A


Kingswood Air Conditioning Ltd [email protected] A,B,C,D



The Deritend Group Limited [email protected] A,C








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Lot 4 – Lifts, Escalators and Conveyance Systems


Bullet Lift Services Limited [email protected] C


Jackson Lift Services Ltd [email protected] A,B,C,D

Liftec Lifts [email protected] A,B,C,D


Rubax Lifts Ltd [email protected] A,B,C,D

Temple Lifts Ltd [email protected] A,B,C,D

Lot 5 – Patient Hoists




NRS Healthcare [email protected] A,B,C,D

Lot 6 – Water Systems – Servicing, Legionella Testing, Thermostatic Mixing Valves,

Water Hygiene and Associated Plant


3C Environmental Technology [email protected] A,D


Clearwater Technology Ltd [email protected] A,B,C,D

Evolution Water Services Ltd [email protected] A,B,C,D

Graham Asset Management Ltd [email protected] A,B,C,D

Green Compliance Water Division Ltd [email protected] A,B,C,D



Vectair Environmental Ltd [email protected] A,B,C,D

Lot 7 – Fire Systems – Fire alarm systems, Smoke/Heat detection Systems, Sprinkler

Systems, Extinguishers, Hose Reels


ADT Fire & Security PLC [email protected] A,B,C,D

Alarm Communication Ltd [email protected] A,C,D

Aylesbury Fire Systems [email protected] B,D

Drax (UK) Ltd [email protected] A,B,C,D

Fire Safety Services (UK) Ltd [email protected] A,B,C,D

M & G Fire Protection (Essex) Ltd [email protected] C



RGE Services Ltd [email protected] A

T&P Fire Ltd [email protected] A,C,D

Trinity Fire & Security Systems [email protected] A,B,C,D

Veriserv Ltd [email protected] A,B,C,D







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Lot 8 – Boilers and Associated Plant



Building and Maintenance Service Ltd [email protected] A,B,C,D



Maracom Ltd [email protected] A,D



P&R Installation Company Ltd [email protected] A

Lot 9 – Building Management Systems & Automatic Control Systems



Glass Maze Ltd [email protected] A,B,C,D



Total Control Maintenance [email protected] A

Lot 10 – Security, Access Control, Intruder and CCTV Systems


ADT Fire & Security PLC [email protected] A,B,C,D


Certus Security LLP [email protected] A,C,D

Chroma Vision Ltd [email protected] A,D

Essex Security Services Ltd [email protected] A


Openview Security Solutions Ltd [email protected] A,B,C,D


Trinity Fire & Security Systems [email protected] A,B,C,D


Lot 11 – UPS and Generators


Burtonwood Generator & Switchgear Services Ltd

[email protected] A,B,C,D


E Rand & Sons Ltd [email protected] C








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Lot 12 – Portable Appliance Testing (PAT), Fixed Wire Testing


British Gas Services (Commercial) [email protected] A,B,C,D

Guardian Electrical Solutions Ltd [email protected] A,B,C,D


Norwood Electrical (UK) Ltd [email protected] A,B,C,D


Quantec Consultants Ltd [email protected] A,B,C,D

RGE Services Ltd [email protected] A

Trios Compliance Ltd [email protected] A,,B,C,D


Lot 13 – Automatic Doors


Certus Security Ltd [email protected] A,C,D


Elite Entrance Systems Ltd [email protected] A,C,D

GEZE UK Ltd [email protected] A,B,C,D


Record 247 UK Ltd [email protected] A,B,C,D

Lot 14 – Medical Gas Pipeline and Equipment Maintenance




SHJ Hospital Pipelines Ltd [email protected] A,C,D





6.2 Appendix B – Responsibilities Matrix

Month 1 Month 2 Month 3 Month 4 Month 5 Month 6

Trust

NHS LPP

Supplier

Notes

NHS LPP has a number of template documents which can be used for the mini-competition. NHS organisation can amend, replace or keep the templates as is. These documents are intended as a guide to help NHS organisation outline their service requirement. The NHS LPP team can answer queries regarding the template documents and provide advice but cannot define your service requirement for you.

NHS LPP can issue your mini-competition for you through our e-tendering portal and work with you to structure responses to your Standing Financial Instructions. We will act as first contact for all queries regarding the mini-competition and forward any which require your input. These should be answered within 48 hours of receipt. Site visits should be arranged for all suppliers early in week 2 of your mini-competition.

Mini-competition responses will be sent to our e-tendering portal. We will share these responses with you along with an evaluation template. The NHS LPP team will undertake the commercial evaluation while your Trust scores the responses to the questions asked.

From your evaluation 3-4 suppliers should be short listed for presentation. This will allow you to meet the proposed team which will deliver your contract and also ask any final clarification queries you may have.

Following the presentations your evaluation should be completed. The evaluation document should be sent to NHS LPP which will issue the intent to award letters. A 10 day stand still period will then begin. The trust’s ratification process should be followed before a contract can be awarded.

NHS LPP will draft your contract based on the response and outcome of your mini-competition. This will be sent to you to check and once agreed will be sent to the supplier to sign. You may wish to engage your legal team should you make extensive changes to the NHS LPP template contract. They will then send you a copy to countersign. Once the contract is signed you will enter the mobilisation period. Timescales for this will depend on service and award decision. Following mobilisation your contract will go live.

Share

Framework

User Guide

Initial

Framework

Enquiry

Submit

Access

Agreement

Set Access

to Template

Documents

Complete

Mini-Comp

Documents

Respond to

Completion

Queries

Finalise

Mini-Comp

Documents

Check and

Issue Mini-

Competition

Complete Mini-Comp Returns

Respond to

Mini-Comp

Queries

Respond to

Mini-Comp

Queries

Host Site

Visit

Attend Site

Visit

Submit Mini-

Competition

Response

Download

and Share

Responses

Commercial

Evaluation

Quality Evaluation Short List for

Presentation

Invite for

Presentation

Attend

Presentation

Attend

Presentation

Award

Decision/

Ratification

Issue Intent

to Award

Letters

10 Day

Stand

Still

10 Day

Stand

Still

10 Day

Stand

Still

Draft

Contract

Agree

Contract

Issue

Contract

Sign

Contract

Sign

Contract

Mobilisation

and Go Live

Mobilisation

and Go Live


6.3 Appendix C – Customer Access Agreement (CAA)

Customer Access Agreement is provided on the next page.

26


CUSTOMER ACCESS AGREEMENT

for use by [Framework Recipient Hub (FRH)]

NHS London Procurement Partnership (Hosted by Guy’s and St Thomas’ NHS Foundation Trust

(NHS LPP) FRAMEWORK AGREEMENT FOR BUILDING & ENGINEERING MAINTENANCE

Contract Reference Number: 2014/S 212-375691

Before conducting any activity under this framework agreement please complete and return this

form to NHS LPP via your local [FRH] representative.

This agreement provides approval by NHS LPP for the below named Organisation to access the above

named Framework Agreement only, subject to the conditions set out below.

In exchange for NHS LPP granting approval to access the Framework Agreement, the Organisation

AGREES:

1. I/We accept all responsibility for both accessing and using the Framework Agreement in accordance with its associated terms and conditions of contract;

2. I/We agree that NHS LPP (and FRH) have no responsibility, or liability, on behalf of our Organisation relating to our use of this Framework Agreement;

3. I/We hereby certify that all information provided by NHS LPP (and FRH) in relation to the Framework Agreement, in any form, will be kept strictly confidential and not be made available to any external entity other than our own, without prior permission of NHS LPP. (Please note, this obligation shall not apply to the provision of information by public sector organisations in order to comply with government guidelines and/or legislation regarding transparency and expenditure of public money);

4. I/We authorise NHS LPP to receive management information from contracted suppliers, regarding the usage of this Framework Agreement by the Organisation. Such information will be used by NHS LPP for contract management/administration purposes, and will be shared with [FRH}.

AGREEMENT: I/We confirm that the organisation detailed below intends to participate in the above

mentioned [FOH] framework agreement, and that in doing so will act in accordance with the guidance

and instructions set out in the relevant NHS LPP (and/or FRH) Contract Briefing Document, associated

terms and conditions of contract, and in accordance with the Public Contracts Regulations 2006 (as

amended).

27


NHS London Procurement Partnership (Hosted by Guy’s and St Thomas’ NHS Foundation Trust

(NHS LPP) FRAMEWORK AGREEMENT FOR BUILDING & ENGINEERING MAINTENANCE

Contract Reference Number: 2014/S 212-375691

Before conducting any activity under this framework agreement please complete and return this

form to NHS LPP via your local [FRH] representative.

Access facilitated by (Framework Recipient Hub) - To be completed by NHS Hub

Name: Signature:

Position: Date:

NHS LPP APPROVAL (To be completed by NHS LPP)

Name: Signature:

Position: Date:

Customer Signature:

Date:

Name:

Position:

Name of Authority:

Address:

Telephone:

E-mail


6.4 Appendix D – Mini Competition Documentation

1. Mini Competition Instructions Available following completion of the framework customer access agreement (CAA) in Appendix C.

2. Abstract of Particulars Available following completion of the framework customer access agreement (CAA) in Appendix C.

3. Specification Available following completion of the framework customer access agreement (CAA) in Appendix C.

4. ITT Questions Available following completion of the framework customer access agreement (CAA) in Appendix C.

5. Pricing Schedule Available following completion of the framework customer access agreement (CAA) in Appendix C.

6. Terms & Conditions of Contract Available following completion of the framework customer access agreement (CAA) in Appendix C.

7. Signed Document Set Available following completion of the framework customer access agreement (CAA) in Appendix C.

8. Additional Information ie TUPE Available following completion of the framework customer access agreement (CAA) in Appendix C.

9. Evaluation Template Available following completion of the framework customer access agreement (CAA) in Appendix C.

10. Standstill Award Letters Available following completion of the framework customer access agreement (CAA) in Appendix C.

29


6.5 Appendix E – Suppliers Profile

Name of suppliers on framework

3C Environmental Technology

ADT Fire & Security Plc

Alarm Communication Ltd

Andrews Sykes Group Ltd

Artic Building Services Limited

Aylesbury Fire Systems

Bouygues Energies & Services

British Gas Services (Commercial) Ltd

BTU (Installation & Maintenance) Limited

Building and Maintenance Service Ltd

Bullet Lift Services Limited

Burtonwood Generator & Switchgear Services Limited

Certus Security LLP

cfes Ltd

Chroma Vision Limited

CLC FACILITIES LTD

Clearwater Technology Ltd

Cofely Workplace Ltd

Drax (UK) Ltd

E Rand & Sons Ltd

Elite Entrance Systems Limited

EMS Engineering Maintenance Services Limited

Essex Security Services Ltd

Evolution Water Services Ltd

Fire Safety Services (UK) Ltd

Galliford Try Facilities Management

GEZE UK Ltd

Glass Maze Ltd

GRAHAM Asset Management Ltd

Green Compliance Water Division Limited

30


Guardian Electrical Solutions Ltd

Imtech Inviron Ltd

Interserve (Facilities Management) Ltd

J. C. Watson Refrigeration Ltd

Jackson Lift Services Ltd

kingswood air conditioning ltd

Liftec Lifts

M & G Fire Protection (Essex) Ltd

Maracom Limited

MJ Ferguson Limited

Norland Managed Services

Norwood Electrical (UK) Ltd

NRS Healthcare

OPENVIEW SECURITY SOLUTIONS LIMITED

OPUS Building Services Ltd

P&R Installation Company Limited

Quantec Consultants LTD

Record 247 UK Ltd

RGE Services Limited

Rubax Lifts Limited

Rydon Maintenance Limited

SHJ Hospital Pipelines Limited

T&P fire Ltd

temple lifts limited

The Deritend Group Limited

Total Control Maintenance

Trinity Fire & Security Systems

Trios Compliance Ltd

Vectair Environmental Ltd

Veriserv Ltd


6.5 Appendix E – Supplier Profiles

3C environmental technology Ltd (3C) specialises in the provision of water treatment and hygiene

services and has over 30 years of experience working within the NHS. 3C currently provides

“Legionella Control services" for NHS trusts and community providers across London and the

South of England, and is happy to discuss the particular requirements of organisations looking to

procure services of this nature on the Framework.

3C’s primary focus is to assist Clients in meeting with their Legal obligations under the Health &

Safety at Work Act 1974 and the Approved Code of Practice & Guidance L8 - Legionnaires'

disease - 'The Control of Legionella bacteria in water systems'.

The key objective of all contracts being to achieve effective management control of water systems,

and in doing so, help to provide a safe environment within premises under the Client’s control.

3C is a fully audited member of the Legionella Control Association (Since 2003), operates UKAS

accredited Quality & Environmental management systems and holds membership of the

Contractors Health & Safety Assessment Scheme (CHAS – Since 2006) and Safe Contractor

Accreditation (Since 2009).

Contact Name Tony Baxter

Contact number 01252 873656

Email Address [email protected] [email protected]



32


ADT Fire and Security Plc Tyco helps protect people, property and profits at more than 200 hospitals Tyco is the UK’s Fire and Security Company. With a strong regional team of 21 regional offices and 1600 multi-discipline engineers, we can combine nationwide resources with local presence. Our resolve team is the only operation in the UK, providing 24/7/365 support for faults and incidents. We provide a full portfolio of Installation and Maintenance packages covering 9 separate Fire, Security and Electrical testing disciplines. This one stop approach has helped to provide our customers with unrivalled Service & Support. With our technology-centric focus and professionals dedicated to healthcare security and IT

integration, Tyco can address regulatory, operational, risk management; safety and loss

prevention challenges to cut costs streamline operations and improve the business of healthcare.

We are passionately committed to helping our healthcare customers protect their patients and staff, increase their profitability, and achieve their safety and security goals. Our highly qualified and skilled workforce has the breadth of knowledge and experience to be able to offer a range of services to support and deliver the necessary project requirements.

Contact Name Gary Vaughan

Contact number 0770 333 8544

Email Address [email protected]

33


Alarm Communication Limited (ACL) is a Surrey-based Fire, Security and BMS company operating from its head office in Frimley where it is headquartered. ACL was established in 1984 and continues to be independently successful in the fields of Fire, Security, Access, CCTV and BMS.

Our commitment to quality, service and installation is well documented via our accreditations for ISO 9001: 2002, BAFE SP203, SSAIB, ECA, FSA, Safe Contractor and Constructionline approved contractor. We pride ourselves in offering a total service from sales to after-care. Our aim is to build a long term, on-going relationships with each and every one of our customers. We have a full range of after-care packages to suit every requirement. These can include standard preventive maintenance with the additional advantage of being able to call on us 24 hours a day each and every day of the year.

Our values

•Integrity - To be respected within our industry and treat everyone with the fairness that they deserve

•Credibility - We want to demonstrate our trustworthiness in business and show how our expertise can help you reach your objectives

•Openness - We aim to be creative in business and offer imaginative combined solutions

•Success - To maintain the delivery of our services to all our customers whilst developing and training our staff for continuous improvement

Contact Name Steve Parker




34


Andrews Sykes Group is the UK’s leading supplier of air conditioning service, inspection, maintenance, repair, installation and temporary hire services. Planned preventative maintenance and energy efficiency inspections form an integral part of the group’s activities, which also include the design and installation of new systems. We provide access to the UK’s largest fleet of temporary specialist air conditioning units for hire in support of this framework. Providing flexible temporary HVAC solutions for the Healthcare sector our capabilities range from stand-alone units for individual wards and temperature sensitive areas through to large scale chiller and boiler systems for complete building support and disaster contingency planning. Operating for over 50 years our specialist services are available across mainland UK. The local hire service and mobile HVAC engineers operate from 26 depots strategically located to cover London and the South East, along with the rest of England and Wales. The requirements of the Framework are covered within our Planned, Preventative Maintenance (PPM) service model; our hire solutions complement these services and can be included within any agreement. Staff and company systems are fully certificated to meet ISO 9001, 14001 & OHSAS 18001 ensuring your Trust can be confident in partnering with a long established and professional organisation.

Contact Name Martin Wills


35



Artic is a specialist Hard FM Services provider within Public and Private Sector alike, offering

a full range of Technical and Engineering solutions.

We are committed to building close and long term working relationships with our entire client

base and tailoring our services to each of them accordingly.

Artic’s core strength is our team. Our ethos remains focused on achieving organic growth and

the development of each individual, while providing our clients the best engineering service

from our directly employed workforce.

We embrace change to meet the varied needs of our clients and industry, therefore we can

adapt our core service provision within other FM disciplines as and when required.

Artic has established a reputation of achieving robust service level performance indicators

within acute major public and private environments. Artic invests in latest CAFM technology

and training to achieve this main goal and so as to ensure all our clients experience a service

that is fluid, responsive and complete.

We are committed to providing exceptional technical and management services to all our

clients, whilst maintaining the highest level of professionalism, service response and quality

of workmanship.

We have full industry and ISO accreditations to support and maintain our service delivery.

Contact Name Samantha Brockwell



36



Aylesbury Fire Systems (AFS) has been established 29 years and provides a Total

Fire/security Protection Solution. Current contracts and experience includes provision of the

following:

• Fire alarm system design, supply, installation and service maintenance

• Fire extinguisher supply, installation, maintenance

• Emergency light supply, installation, maintenance

Aylesbury Fire Systems are Advanced approved system integrators, and a Morley approved

installer.

Aylesbury Fire Systems maintain fire alarm systems for over 350 clients in the south east,

from small conventional panels to large addressable networked sites. Clients include –

Hospitals, NHS health centres, schools, Universities, residential homes, commercial and

industrial retail/manufacturing premises.

Contact Name Chris Marshall



37


Bouygues Energies & Services is a customer-centric facilities management and energy

performance partner. We specialise in the diverse services and support needed to create

and maintain efficient, comfortable and safe places to work or visit. Our dedicated and

professional teams quietly ensure that offices, schools, public buildings, industrial

facilities and healthcare environments are all operating as they should.

Bouygues Energies & Services operates in over 25 countries worldwide and is part of the

Bouygues Group – a global brand employing over 130,000 people in 80 countries within

the construction, civil works, energy, services, and telecommunications and media

sectors.

Our comprehensive range of facilities management services is tailored to suit day-to-

day building requirements. We take responsibility for the set-up and ongoing delivery of

the vital functions needed to support core activity including maintenance and cleaning,

reception, security and catering.

Our contracting division delivers fully integrated engineering solutions to the critical,

high-tech market. Our services include in-house architectural and structural consultancy

as well as end-to-end contract engineering.

Our infrastructure division provides civil and electrical engineering utilities services for

the public / highways lighting, telecommunications and electrical networks.

Contact Name Chad Reilly



38


At British Gas we have experience in providing electrical inspection and testing services

to healthcare and public sector organisations in the UK for over 15 years.

Our inspection and project team are all highly qualified to MIET standards and have worked

in across all industries and thoroughly understand the issues and implications of operating

in healthcare environments. We are members of the NICEIC and ECA and we also provide

City & Guilds accredited electrical training.

We have a rigorous quality assurance process from the delivery of site works to the

production and issuing of hard copy and online reports to the client. We employ five

NICEIC qualifying supervisors and a full time Quality Assurance Management team. We

have been assessed and are registered against the provisions of BSEN ISO 9001:2008.

Our Electrical Inspectors are effectively trained and qualified not only in their core

discipline, but also in working safely and effectively.

Our internal quality management team ensures consistently high standards of both

quality and safety. We are also Health & Safety accredited by CHAS, Safecontractor and

Constructionline

Contact Name Richard Rigby

Contact number 01709 360621 or 07789 579402


39


BTU (Installation & Maintenance) is an established Company, of over 50 years and has built a reputation for high quality delivery and engineering excellence.

We employ fully experienced engineers who are able to carry out all types of renewal and maintenance, specialising in the areas of heating, ventilation, air conditioning, steam boilers, electrical services, plumbing services, building energy management systems, combined heat and power, energy audits, public health systems and refrigeration.

Maintenance services are provided 24 hours a day 365 days per annum, providing responsive and planned maintenance services for a range of market sectors from private householders, to major blue chip clients. Our maintenance clients include various NHS Foundation Trusts, HM Prison Service, BAE Systems, Airbus, various local and national government (including schools, colleges and public buildings) and a variety of other public sector and private sector clients.

Our engineers have gained a wealth of experience of working within the health care environment and they are all aware of the specialist requirements when working within buildings occupied by both staff and patients.

Contact Name Andrew McCracken


Email Address andrew.mccracken@btu-installation .com

mailto:andrew.mccracken@btu-installation

40


Founded in 1993, Building & Maintenance Services Limited (BMS) is a provider of all types of air conditioning, ventilation, electrical and mechanical, installation, service and maintenance. We have engineers strategically placed around the country to provides services across to a wide variety of areas. Specialising within the industrial, commercial, medical and leisure sectors, BMS are approved Daikin and Mitsubishi Electric D1 and Diamond partners respectively, as well as working closely with other major manufactures such as Panasonic amongst others. We are continually providing training to all of our engineers with assistance from the manufacturers and also with various other courses including IPAF and PASMA. With a dedicated team of fully F-gas trained in house engineers, BMS provides comprehensive design and installation services as well as bespoke service and maintenance agreements to a variety of different sites nationwide. In addition to our own personnel, we have access to a comprehensive network of specialist sub-contractors who are selected for their technical expertise, professionalism and commitment to quality. With dedicated contract management and our customer focused administration team,

BMS offers a service to cater for every client’s needs no matter how big or small.

BMS pride themselves on providing a safe and high quality service to every job we

complete. In recognition of this we have achieved the full ISO9001, ISO14001 and

ISO18001 accreditations. In addition to this our contract managers are IOSH trained to

ensure that we are providing a high quality and safe service on site. BMS are also Safe

Contractor, CHAS and Achilles approved.

Contact Name Steve Langmaid


Email Address Steve.bmsaircon.co.uk

41


Bullet Lift Services (BLS) Limited is an independent family run business with over 100 years collective lift engineering experience. We deliver a professional quality service that is personalised to meet individual requirements of each customer. We understand the importance of the efficient, reliable functioning of your lift is to your patients, your visitors and your employees.What we do

24/7 Emergency Lift Repair Call Out Service

Lift Servicing – Preventative Maintenance

Scheduled Lift Repair

Lift Refurbishment/modernisation

Disabled Access Equipment

Escalators/Moving Walkways

Lift Installation

Supplementary Tests and Disability Discrimination Act (DDA) Works

Our experienced engineers can advise on lift system improvements Why chose BLS

Specialists in maintaining and repairing older lifts

Offering bespoke lift engineering solutions tailors to suit your individual requirements

Fully qualified and experienced staff

Value-for-money

Knowledge and expertise in all types and ages of lifts

Contact Name Jenny Larkin


Email Address [email protected]/ [email protected]

mailto:[email protected]/

42


For diesel generators, generator or electrical switchgear planned or reactive maintenance

and equipment installation, Burtonwood Generator & Switchgear Services Ltd offers a full

spectrum of supply and support across the power generation field with our staff having

over 30 years’ combined experience.

We place the three standards of quality, environment and Health & Safety ahead of all we

do to service our clients’ needs. Our ISO9001:2008, ISO14001:2004 and

OHSAS18001:2007 accredited company operates from headquarters in St Helens, with six

strategically-placed regional offices covering the UK, from where we also undertake

bespoke diesel generator build, refurbishment, upgrades and turnkey projects across the

UK and into Europe. The Company also has CHAS, Safecontractor and Altius approved

contractor status together with UVDB and Constructionline registrations.

In addition to the facilities listed above, our services include temporary diesel generator

hire sets, UPS systems, and generator fleet management backed by a dedicated team of

regional mobile technical staff offering round the clock support 24/7/365 and back-up.

Contact Name Mr Keith Littler




43


Certus Security LLP was formed in 2008 by three partners who brought together their

expertise in CCTV, door entry, access control, ANPR, intruder and fire alarm systems,

automatic doors, gates and barriers and associated building works. Each of our partners

has 25-30 years’ experience in these fields

All our staff employed or used on a sub-contracting basis, have previously worked for one

of our Partners and all are experienced in their various fields, be that as project manager,

engineer, sales, service or accounts.

Certus Security LLP is a tight-knit company, which embodies professionalism and good

communication, along with adherence to the policies laid out by the Company in the areas

of Quality, Health & Safety, Equal Opportunities, Customer Service and Environmental and

Social concerns.

We are a BS EN ISO 9001:2008 accredited company. Our current accreditations include

Constructionline, EXOR, CHAS, SSAIB, BAFE, and Safecontractor. In addition we are

members of the Automatic Door Installation Association.

Contact Name Ian Canning



44


Cfes has over 30 years’ experience in the construction, engineering and FM sectors, we

have built our reputation on the level of service and delivery of successful solutions whilst

liaising closely with our clients.

As a national contractor working for both private and public sector clients, our specialist

divisions centrally located in London and Manchester offer fully integrated packages of

both Construction and Building Service & Maintenance contracts bespoke to your specific

requirements.

Our Planned Preventative Maintenance contracts ensure a cost effective approach

providing an optimum working environment, in many cases reducing your operating costs,

downtime and ensuring compliance with statutory regulations. Our work in a broad range

of market sectors ensures that our specialist teams are knowledgeable and experienced in

careful planning, scheduling and delivery with minimum disruption to staff, customers and

other stakeholders.

Cfes utilises a software solution specifically designed for the HVAC field service industry to

operate our back office activities. With this the team are able to monitor and report real

time, ensuring effective allocation of calls, engineer scheduling and client information,

including client specific reporting.

Cfes provides the highest level of quality and best value whilst maintaining a safe and

efficient working environment.

Contact Name Michael Whitehead



45


Chroma Vision is an NSI Gold registered Security Systems installer who

recognises the importance of customer service. Indeed the whole company ethos

is to ensure we provide the right services, at the right time, to the right people with

adherence to committed service levels.

By concentrating our efforts in supporting Council, Police and other key service

providers, we have structured an engineering team with skilled directly employed

engineers, each with a solid background and likeminded view on how Security

Systems should be installed and maintained.

As to be expected within our industry, all members of staff have a traceable background and

have obtained security clearance to CRB and Police level.

Contact Name Becci Wood



46


CLC facilities have a wealth of experience in delivering an effective and responsive service to a range of public and private sector organisations, including the NHS. We have successfully achieved ISO9001 and 14001 against our quality and environmental management systems and our health and safety arrangements have been independently verified through 3rd parties such as: CHAS, Constructionline, and Safecontractor.

We pride ourselves on our ability to deliver a very high percentage of disciplines in house, both in the mobile work force and back of house management. All contracts operated by CLC Facilities have a dedicated Director / Shareholder to allow the client direct access to decision making personnel and to encourage a relationship of trust.

CLC Facilities Operates throughout the UK, utilising both its extensive in house staff and its carefully selected sub-contractor network to deliver its “outstanding” service to

its clients.

PPM and Reactive Division – Our maintenance division delivers cost effective and client specialised programmes across the entire range of engineering disciplines, constantly supported by the 24/7 helpdesk and dedicated Director.

Project Works Division – Deliver a Best in Class service from the smallest replacement / refurbishment to large scale installations, drawing on over 50 years of combined knowledge.

Facilities Management - Pride themselves on the client bespoke approach to

full facilities management, working with each client

individually to prepare and implement a bespoke

approach to their FM needs.

Contact Name Luke Butler



47


Clearwater offers a comprehensive water treatment service designed around the varied

and demanding needs of a Private and Public Sectors.

Be it borehole water treatment, comprehensive water hygiene ( not just restricted to

legionella), UV, Chlorine Dioxide, Reverse Osmosis, TMV, tanks calorifiers or general

domestic water systems maintenance &servicing, steam to HTMO4 standards, cooling

tower programs, waste water or pump maintenance and servicing,

Energy saving and air hygiene services to HTM03 compliment the service range

available to the NHS organisation.

Enjoying in depth and long term experience of working within NHS organisations our

engineers are specially trained to work in this environment, recognising the practical

difficulties and potential sensitivities of patient care.

No matter where you are based in the UK Clearwater can offer on the ground team’s

local to you.

Contact Name Nick Hunt



48


Cofely brings together soft services, hard services, energy and investment capabilities

to offer its customers an enhanced offering, focused on the key challenges currently

facing the NHS.

Cofely is proud of its in-house capabilities which result in being able to self-deliver the

majority of maintenance services for our customers.

Hard FM Building Engineering and Maintenance Services are essential services and

we understand the importance of getting them right first time.

Our experience with high profile, risk-sensitive organisations means that we have a

proven and established delivery model that we can flex depending upon client

requirements and make up of their estate.

Contact Name David Tolley



49


Drax Services is a supplier of fire detection and alarm products and services to the

healthcare and related sectors. Our customers include many NHS Trusts for whom we

provide a range of solutions including conventional fire alarm, analogue addressable

systems, visual and audio alarm devices, innovative alarm networking, graphical user

interfaces, fire extinguishers, emergency lighting.

We also provide design services and can assist with fire risk assessment together with

consultancy and survey requirements.

We understand the need to demonstrate exceptional value for money and make

maximum use of technology to drive efficiency whilst ensuring that the highest levels of

compliance are achieved hence our service and maintenance capabilities are

underpinned by advanced record keeping and resource management.

Contact Name Alex Cother



50


E. Rand and Sons Ltd is a family owned private limited company that has now been in

business for 100 years, 2015 being our centenary.

Oil and diesel engines were installed by Ernest Rand from 1915 and today’s company

carries on the tradition of quality engineering services, installing and servicing standby

diesel generators for a wide range of institutions and establishments.

We currently work for many of the NHS organisations in East Anglia region.

We have generator technicians who are also 17th edition qualified electricians to carry

out service, maintenance and attend breakdowns, with an out of hours call out service

available 24/7 every day of the year.

Our Electrical engineers design, build and install generator controls for synchronising

including G59 and distribution panels for essential supplies. Our mechanical engineers

install the necessary fuel tanks, pipework and attenuated air outlets, silences and

canopies.

We can offer complete packages for new installation projects and service contracts for

all makes and capacities of generators.

Through an associate company based in Nottingham whom we have worked with for 6

years we undertake supply, maintenance, servicing and ‘’Health Checks’’ for UPS

installations.

Contact Name Jon Clarke

Contact number 01473 832833 x203


51


Elite is specialist in the automatic door industry and has 20 years experience in this

field.

Elite ensures that the right accreditations and training for our engineers to provide a

quality service. Our clients are then safe in the knowledge that their automatic doors

are fitted, serviced and repaired to the required BS7036 (96) or the BSEN16005 (13)

What we do: Supply, install, maintain & repair all types and makes of automatic door

systems. This could be a swing, sliding or revolving door, our engineers are at hand..

We also service roller shutters and all pedestrian access.

Every project and site is different but, with our knowledge of installations, repair and

servicing we can ensure that our client receives:

a) installation service

b) value for money

c) ‘Door Safe’ accredited engineers

d) Excellent customer service

Contact Name Alan Hutchison



52


EMS Engineering Maintenance Services Limited is a well-established Building Services

Maintenance Company operating from our Head Office located in London EC1

throughout London and the South East of England with our branch offices in Norwich

covering East Anglia and Basildon covering Essex.

The company has a solid foundation, 29 years, in the Building Services Maintenance

Industry with a wide portfolio of clients within both the private and public sector serving

Local Government, Commercial, Leisure and Industrial markets and specialising in

Heating, Ventilation, Air Conditioning, Water Hygiene and Facilities Management.

Getting expert advice from EMS Engineering Maintenance Services regarding our

technical expertise and maintenance programmes couldn’t be easier. With our

competent, approachable sales and technical services teams, and a comprehensive

website, www.ems-maintenance.co.uk , we ensure you are trouble free and ahead of all

current regulations.

Central to delivering and managing the planned preventative maintenance is our

computerised maintenance management system called Job Logic. It is a fully web

enabled system with browser which incorporates both management and cost reporting

facilities.

Key to our success is our commitment to providing high levels of communication and

our direct personal approach at all levels. This has served both the company and our

clients very well and has proven effective in creating excellent client/contractor

relationships.

Contact Name Rob Eves


Email Address [email protected],uk

http://www.ems-maintenance.co.uk/

53


Essex Security Services (ESS) is a specialist company in the installation, maintenance

and repair of electronic security systems. We have been trading since 1979 from our

head office in Loughton and have accrued a wealth of skills, knowledge and

experience in all of the security disciplines; Intruder and Fire Alarms, CCTV and

Access Control Systems and Nurse Call and Disabled Refuge Equipment.

Our Management Team has over 175-years combined industry experience and we

have been working with the NHS and the Health Provision Environment for the last 14-

years and are able to offer bespoke security solutions for the needs of Estates,

Facilities or Trust Managers.

ESS places a high importance on the provision of a personal service to each project or

contract regardless of the size through the provision of dedicated technicians.

With full 24/7 emergency service engineers available to carry out repairs at all times

with coverage across the south of England, ESS can ensure minimum down time whilst

the provision of a planned maintenance service has been proven to keep the need for

reactive or emergency response to a minimum.

ESS is a National Security Inspectorate (NSI Gold) and BSI ISO 9001 Accredited

Company.

Contact Name Gerry Donoghue



54


The Evolution team provides comprehensive service and support to sites across the

UK and Ireland. By using Evolution as the Water Hygiene / Treatment service provider

to your portfolio of sites, you will have the support and knowledge of experienced and

accomplished professionals at the forefront of the industry.

Evolution service portfolio for legionella risk control is summarised below-

Monitoring and control services with in-house technicians / specialists Legionella Risk Assessment UKAS accredited microbiological analysis Clean/chlorination of CWS tanks / Domestic services Accredited and certificated customer bespoke training (City & Guilds) Remedial works and refurbishment of CWS tanks Water softener supply, servicing and disinfection Water Treatment of ALL systems Potable water secondary disinfection systems – chlorine dioxide Web based data management system

Contact Name Mark Higgins



http://www.evolutionwater.co.uk/

55


Fire Safety Services (UK) Ltd is a national third party accredited organisation providing

the specialist services of fire prevention, detection, containment and evacuation.

Services supplied directly through our qualified personnel include: fire risk assessments,

fire alarm supply, installation, maintenance & commissioning, fire extinguisher supply,

commissioning & maintenance, fire safety signage, Emergency lighting installation and

maintenance, fire evacuation, fire training, dry riser and fire hydrant maintenance, fire

door inspection,installation & maintenance, passive compartment inspection and

maintenance, portable appliance testing.

All our services are accredited through BAFE, ECA, NSI Gold, FIA, LPCB,

We are ISO9001 certified, and approved by Constructionline, Exor, CHAS,

Safecontractor.

Having in excess of 30 years’ experience in the fire industry we have a vast knowledge

of all the services we provide. Fire Safety Services (UK) Ltd services numerous NHS

organisations throughout the UK daily, this ensures we understand the demands and

the frequent difficulties incurred delivering these services in a 24 hour hospital

environment, delivering a quality service exceeding our clients’ expectations.

Contact Name Ian Panter



56


Galliford Try Facilities Management (GTFM) deliver energy-led facilities management

(FM) services throughout the UK. As a £497m business within the wider Galliford Try

Group, we are committed to providing excellent FM services and truly understand the

operational and regulatory needs of the health industry given our history of over 25

years providing FM services to public buildings.

Health is a core market sector for us and as a principal supply chain partner on the

NHS ProCure 21+ National Framework, our working practices adhere to all HTM and

HBN guidance and we have a wealth of experience of working within occupied health

sector facilities and the potential challenges that this can pose.

Our FM services are self-delivered through our in-house teams who are experienced

and fully-trained to deal with any number of concerns that can arise when managing

services within a live healthcare facility, not least patient care, staff working

environments and visitor facilities.

All works undertaken in an occupied healthcare environment are carefully

programmed and planned to ensure minimum disruption to patients, visitors and

staff. Works are always evaluated prior to commencement and continuously

reviewed in order to provide the NHS with a service in line with our ‘right first time,

every time’ ethos.

Contact Name Simi Gandhi-Whitaker



57


Based in Lichfield, Staffordshire, the UK subsidiary GEZE UK is a self-sufficient

company offering a complete range of products and services. The company has made

a long term investment in staff skills and has considerable expertise in the door and

window controls industry.

GEZE’s extensive product range is backed up by comprehensive project management

experience, and a highly trained technical department and sales team means we are

the perfect partner for any construction project.

Quality has never been a subject for compromise at GEZE it has always been an

integral part of our corporate philosophy and service. So when it comes to aftersales

support or a reactive call out service, whether it is for GEZE door systems, or any other

manufacturer’s doors, you can be sure of the same high standards

Our expert team of engineers have all undergone rigorous training and each one is

trained and qualified in EN 16005 (Safety at Powered Doors for Pedestrian Use). Our

ongoing in-house training and dedicated manufacturer technical support ensures

GEZE UK offers a full range of service and maintenance contracts for all makes of

automatic and manual pedestrian doors and each contract is tailored to suit individual

door systems.

Contact Name Sue Hind

Contact number 01458 224488/ 07584 683011



58


[email protected]

Glass Maze Ltd

Provides design and implementation services in the areas of energy management and

building automation & control building information, infrastructure design; and

installation. Our design and implementation services enable our clients to visualise

ideas and concepts with emphasis on avoiding future expensive project failures.

Glass Maze offers expertise to help our clients implement and harmonise their entire

environment.

As an independent company, we are able to provide an unbiased evaluation of our

client’s needs.

This evaluation identifies the potential solutions, major components, and adherence to

national standards and regulations.

Our Solutions: Are based on building partnerships with global brands that think

globally but act locally delivering strategically framework that harmonises with the local

environment and communities.

Glass Maze products and services cover a wide range of high and low tech/tech

solutions and continuing technological advances mean that the breadth of products will

be constantly expanding.

The benefits: Additionally our range of assistive technologies is designed to enable

independent living for disabled and senior peoples.

Contact Name Stuart E.Martin



59


GRAHAM Environmental Services (GES) is part of the GRAHAM group of companies

which operates in the Asset Management, Construction and Investment sectors from

12 regional offices throughout the UK and Ireland. The GRAHAM Group have a

turnover of over £400m per annum and employ over 1700 people.

GES offers national coverage as an established service provider in the occupational

health & safety and compliance arena, providing a wide and diverse range of specialist

services in the field of Water Hygiene, Water Treatment, Asbestos and Fire risk

management.

We have a proven track record in the successful delivery of both single and integrated

multi lot compliance service projects in the Healthcare, Education, Local Authority,

Commercial and Industrial sectors throughout the UK and Ireland.

At GRAHAM our ethos is to work in partnership with our clients and to tailor our

service offering to their exact requirements. We provide a practical approach in

delivering cost effective compliance management solutions, while retaining a focus on

quality, innovation and added value.

Contact Name Stephen McCreanor



60


Green Compliance is a complete water treatment, water hygiene and air solutions

organisation, dedicated in providing its customers with innovative and environmental

solutions.

Throughout the UK we offer a diverse range of services including pre-commission and

remedial chemical cleaning of water systems, chlorination, a full range of water

hygiene services including legionella risk assessment, boiler and cooling water

treatment programmes, water sampling and testing, chemical supply and consultancy

and training services to ensure our customers achieve sustained compliance within the

remit of the L8 ACoP and associated HSG274.

We offer products and services for both traditional and new systems and we actively

promote the use of unique superior solid technology water treatments. These products

significantly reduce handling and safety concerns and provide a more environmentally

friendly way to treat water systems.

As part of the Minimise Group, we help provide a range of integrated technologies,

products and services to enable organisations become more sustainable, increase

profitability and meet environmental, corporate and legislative targets. These include

energy efficiency, energy generation, water management, sustainability consulting and

project financing.

Minimise Group is part of APC Technology Group plc, a 33-year-old London Stock

Exchange AIM Listed listed company, providing stability and reassurance to our

customers and suppliers.

Contact Name Rob Denny



61


Guardian Electrical Solutions Ltd, are one of the UK’s providers of electrical safety

services, specifically inspection and testing of fixed installations. Our services are

delivered nationwide, for many Blue Chip and Public Sector Organisations across a

variety of industries and we offer the following knowledge and expertise:

Over 100 year’s collective management experience in advising on and undertaking electrical inspection and testing programmes.

Authors of practical guidance to assist duty holders on meeting the demands of The Electricity at Work Regulations 1989.

Pioneers of TraQit, on-line technology to enable immediate client access and update to electrical records.

Electrical safety seminars throughout the UK covering the Electricity at Work Regulations 1989, Duty Holders’ Responsibilities and the latest 17th Edition amendments.

Guardian has strong working relationships with a number of NHS organisations.

All of which are successfully using our interactive website, TraQit, to monitor and

maintain inspection and testing services.

TraQit is the industry’s only truly interactive web-based reporting system and has been

developed to ensure electrical records are always, current, accurate and consolidated.

Combining TraQit and EaWR 1989 enables our clients to justifiably reduce the level of

testing and associated costs.

Contact Name Robert Armitage

Contact number 01142 572080/ 07816 065905


62


Interserve is a support services and construction companies. Our vision is to redefine

the future for people and places. Everything we do is shaped by our core values.

We are a successful, growing, international business: a leader in innovative and

sustainable outcomes for our clients and a great place to work for our people. We offer

advice, design, construction, equipment, facilities management and frontline public

services. We are headquartered in the UK and listed in the FTSE 250 index.

We have gross revenues of £3.3 billion and a workforce of circa 80,000 people

worldwide.

Contact Name Simon Henbest



63


Imtech Inviron maintains, installs and manages a wide variety of environments by

providing planned and reactive maintenance services. A hard service provider

specialising in mechanical and electrical work, supported 24/7 by an in-house Help

Desk.

The company has an annual turnover of around £95.5 million and employs

approximately 800 people directly and many more indirectly.

Working within sectors as diverse as Utilities (Water, Waste and Energy), Business

Critical, Commercial, Rail, Health, Leisure, Residential and Government Education and

Manufacturing.

Contact Name Rachel Tantrum



64


Built around the three primary disciplines of Sales, Service and

Maintenance, JC Watson Refrigeration has, for nearly 40 years,

been providing Air Conditioning and Refrigeration support services

to the NHS..

We hold all company qualifications and accreditations to be able to

provide you with the highest level of service possible, including

ISO:9001, ISO:14001 and OHSAS:18001. We are members of

B&ES as well as REFCOM Elite, SSIP and all other recognised

professional bodies allied to our industry.

SALES. Approved installers to all leading brands, with a dedicated

Sales and Contract Teams to ensure your installations are carried

out on time, to budget and to the quality you expect.

SERVICE. With fully trained, accredited and DBS checked Service

Engineers geographically spread, we are able to provide a fast

responding breakdown service 24/7/365 on all air conditioning and

refrigeration plant from the smallest fridge, to the largest water

chiller.

MAINTENANCE. Our dedicated team of maintenance engineers

will attend your premises, at agreed times, and carry out all routine,

and legislative checks as well as maintain your equipment in tip top

condition to ensure reliable and energy efficient operation.

Contact Name John Lyman


65



Jackson Lifts is a independent lift, escalator and cradle maintenance

provider, serving and meeting the demands of customers across the

UK with a genuine and friendly local service. Since our foundation in

1979 we have remained in family ownership, maintaining our founding

principles of absolute commitment to customer service irrespective of

who, where or when.

Today, we have a maintenance portfolio of over 20,000 lifts-in-service.

We install new lifts and escalators, modernise existing equipment and

operate with a dedicated and highly skilled 24/7 emergency service

team.

As you would expect, we are fully accredited to ISO 9001-2008, ISO

14001, ISO 18000 and work in accordance with Lifts Regulations 1997,

Schedule 12. Throughout our business and when on site our

employees always follow a strict behavioural policy relating to safety,

and as a business we are committed to being environmentally friendly

across our entire organisation.

Our customers span every sector in the UK and we have long standing

service agreements with small private organisations through to multi-

national global businesses, so whatever the size of your organisation or

portfolio, you can rely on Jackson Lifts to provide a friendly, local

service, nationwide.

Contact Name Soni Fenton-Scott


http://www.jacksonlifts.com/

66



Kingswood Air Conditioning Limited is an independent company,

established in July 2001, which serves public and private sector clients

throughout the United Kingdom.

Our core business is to design, supply, install, service and maintain all

types of fixed air conditioning systems, Refrigeration, Air handling,

Heating and Ventilation, whilst our focus is always on delivering the

highest possible standards of consistent quality.

We have a prestigious client portfolio including many public sector

bodies and NHS Trusts and Local Authorities.We believe that our

success to date, as well as our future growth; Adhering to, and

wherever possible, exceeding industry and legislative standards and

norms.

Staff Training and personal development

Investment in infrastructure designed to enhance our client’s

experience of partnering with Kingswood Air Conditioning.

Expanding into new areas of business to further satisfy our

client’s requirements and to meet their future needs.

All Kingswood Air Conditioning Service Operatives are fully trained in

their areas of expertise and are able to spot and rectify problems on

site. Support from an area supervisor allows them to call attention to

any potential problems and to present a solution to the client at the time

of the site visit.

Contact Name David Bowman

67




Liftec was established in 1998 by our Chairman and owner, John

Emery to address the increasing needs of the UK’s expanding lift

market. The foundation of our business focuses on our ability to

maintain and repair lifts and escalators. Since out formation and

remaining firmly independent, the Company has grown year on year

though customer recommendation and word of mouth.

Liftec’s Head Office is located in Dartford, which accommodates our

Sales, Design, New Lift and Modernisation Departments along with our

Call Centre and back-office Administration Team. In February 2013,

we opened our Andover branch, Liftec Southern and in December

2014 opened our Liftec Northern branch in Rochdale.

Liftec currently manages over 5,000 lifts across the UK.

Our compliment of staff currently totals 132 and includes 73 Service,

Repairs, Technical, Construction and Mobility Engineers who are

qualified to NVQ3, NVQ4 or equivalent, a Design Team, a Project

Team, Customer Service Team, Sales/Bid Department, Accounts and

Administration Teams.

Liftec are the incumbent lift company for numerous NHS organisation.

Contact Name Tony Wilson

68




M&G Fire Protection was established in 1999, we are Fire specialists

and Design, Install, Commission and Maintain Fire Alarms throughout

Essex, Hertfordshire and London, we also supply and maintain portable

Fire Extinguishers.

M&G Fire Protection hold ISO9001 accreditation, BAFE approval for

Fire Alarms and Fire Extinguishers, Constructionline, Safe Contractor

and CHAS approval.

As a privately owned Company we provide ourselves on providing

independent advise and the best possible service.

.

Contact Name Steve Middleton


69



Maracom Limited is a multi-disciplined Commercial Heating Company

with a track record that spans almost 60 years of practical experience.

Located in London’s Docklands, we’re a private limited company

working across three business sectors, Installations, Maintenance and

Refractory.

Over the years, we have built up a solid base of regular repeat

customers. This shows our levels of commitment and dedication to our

clients and the work that we do

Contact Name Clive Tunbridge




70


MJ Ferguson are an established and experienced SME that specialise

in delivering Facilities Management and Construction services across

the UK.

Our approach to service delivery is defined by our commitment to our

clients and achieving excellence. We offer accessible leadership and

each of our services are delivered by technical experts and recognised

professionals.

We are experts in compliance as evidenced by a multitude of industry

specific accreditations, including but not limited to: ISO 9001, ISO

14001 and OHSAS 18001.

Our service delivery includes:

Total Facilities Management

The full range of hard and soft services including cleaning where we

have a dedicated business unit.

Project Management and Construction

All aspects of project management including new build construction,

refurbishment, lifecycle management and office fit outs.

Contact Name James Mollen

Contact number 01277 633400 or 07714 95 4122



71


Norland is a leading provider of Hard Services led Facilities

Management and support services, working with many hospitals and

leading healthcare facilities throughout the UK.

Our robust working practices adhere to all the HTM and HBN

guidance which enables us to fully understand the stringent criteria in

terms of comfort, safety, technical solutions, regulatory compliance,

sustainability and security for managing a hospital.

It is our ethos to work in partnership with our valued customers to

create the best possible environment with a ‘best in class’ service. In

doing so, we fulfil critical assurance objectives to ensure current and

future use of the facilities.

Since December 2013 Norland became part of the CBRE Group, the

world’s largest commercial property services and investment company

Contact Name James Brennan



72


Norwood Electrical (UK) Ltd was established in 1999 and is a family

run business. Working with NHS, Mental Health, Foundation and

Primary Care Trusts for over 15 years, the company understands

every Hospital has its own individual needs and requirements.

With dedicated teams of directly employed engineers, field managers

and senior management teams, the company provides a first class

service in carrying out portable appliance and fixed wire testing to

current regulations and legislation.

The company has a very impressive longstanding customer

relationship which has been built up off the back of our customer

service based on the level of quality and care we deliver.

Contact Name Jonathan Basford



73


NRS Healthcare has a successful record of providing rehabilitation equipment

services. We are an end to end product & outsourced service provider that operates

through our interlinked divisions:

Service & Maintenance Division – provides service and maintenance to complex

electro-mechanical equipment on a planned preventative basis and on an emergency

call out basis.

ICES Division - is the largest UK Provider of Integrated Community Equipment

Services delivering 15 ICES services in England and Wales. Our ICES Division

provides Local Authorities and their healthcare professionals with an individually

tailored and localised equipment loan service.

Product Division- Our catalogue supply business to Equipment Loan Stores and

private individuals both in the UK and overseas, offering products from a

comprehensive range of over 3,000 daily living aids.

Wheelchair Division - has worked in partnership with the NHS for over 30 years.

NRS manages 7 Wheelchair Service Centres on behalf of 17 NHS Trusts providing

delivery, collection, repair & maintenance capability to over 150,000 Wheelchair

Users.

NRS is fully focused on delivering a caring, empathetic and ethical service to meet the

needs of those who rely on our equipment, aids for daily living, wheelchairs and

adaptations.

Contact Name Paul Cairns



74


OpenView Security Solutions Ltd was incorporated 15 years ago as Cartel Security

Systems Ltd. The company has now grown over the past 10 years by both acquisition

and organic growth forming the OpenView Group of companies. The company

changed its company registered name May 2012 to OpenView Security Solutions

Limited with the group convergence in August 2012.

OpenView is a specialist electronic security systems integrator specialising in the

design, installation and maintenance of Door Entry Systems, CCTV (Town Centre and

Estate Based), Access Control, Fire & Intruder Alarms, Warden Call, IRS, SATV,

Control Rooms and Integrated Systems, electrical works and associated carpentry

and builders works.

The Directors and staff have first rate experience with all types of Access Control,

CCTV, Door Entry, Fire & Intruder Alarm, Transmission and Network Systems, CCTV

/Access /Intruder /Electrical industry over the last 25 years working within the local

authority and NHS organisations..

OpenView is committed to developing and maintaining closer working relationships

with both customers and suppliers through strategic alliances and partnering

agreements. These agreements are part of the company's stated objectives and

provide a vehicle for the provision of high quality services, shared benefits and added

value.

Contact Name Terry Cox



75


OPUS Building Services Ltd is a specialist Mechanical & Electrical Engineering

Building Services Company. We specialise in Plumbing, Heating and Ventilation,

Lighting, Power and Data covering all building service requirements including Medical

Gas Services. Work packages range covers Design, Installations, Coordination,

management, Testing and Commissioning, Repair and Maintenance Services.

OPUS operates throughout the UK in a wide range of both public and private sectors

for New Build and Refurbishment projects; however we have exceptional knowledge

within the health sector from ward refurbishment to installation of cardio machines and

theatre installation package management.

We understand that the healthcare delivery differs from typical contract works and that

staff, patients and visitors experience is at the heart of what we are endeavoring to

achieve. Our understanding and knowledge will derive efficiencies by having a clear

understanding of the works and impact of service alterations.

Our People are rated as experienced of engineers, electricians, data engineers,

heating engineers, medical gas engineers and plumbers within the industry. It is not

an individual in OPUS that delivers, it is the team!

Contact Name Steve Batey

Contact number 0191 546 1000 or 0792 923 3925

Email Address steve@[email protected]

76


P&R Installation Company was founded in 1977 and since this time it has expanded

its areas of expertise to cover all aspects of:

Servicing and Maintenance and Repair of domestic and commercial heating systems

Responsive Repairs, Voids, Planned & Cyclical Maintenance

Mechanical, Electrical and Fabric Maintenance Services

Service, maintenance and planned replacements of electrical services

24/7, 365 days Responsive Repairs including out of hours

Supply and Installation of Kitchen and Bathrooms

Void Refurbishment Works

Installation & Maintenance of Central Heating Systems

Plumbing & Drainage works

Water Hygiene Works

Electrical & Mechanical Services

General Building Works

P&R now looks after over 25,000 domestic and commercial properties covering the

whole of the south east of England. Despite the company’s significant growth over

the past few years P&R remains a family run business which prides itself on the

service it provides to its many customers and understands that the journey of our

customers remains at the forefront of all we do.

Contact Name Neil Hillier



77


Quantec is a service providers for the provision of electrical safety testing. We offer

a full service for electrical safety testing throughout the UK providing the following

services:

Fixed wire electrical test & inspection – Electrical Installation Condition Reports (EICR)

Portable Appliance Testing

Thermal Imaging

Electrical Load & Energy Surveys

Associated rectification works for the above.

At Quantec we pride ourselves in offering a bespoke service which includes a

comprehensive report, full schematic drawings for all EICR’s completed along with

updated circuit charts.

For all of the services we offer, reports are available via a secure online server. This

system allows you to track the progress of all works from placing the order to

completion. Once sites are complete, reports are uploaded onto this system to allow

you to view online or print a hard copy.

We also have a full technical team available to all of our clients, on hand as required

to provide advice on all aspects of your electrical installations.

Contact Name Ian Clatworthy

Contact number 0163 486 5750 or 0780 227 4203


78


We are an established company providing automatic and facade doors – we offer a complete supply/installation/project management service so you get:

Reliability – First class service and prompt support to help you achieve your specific objectives

Security - Being part of the Record Group means that you get financial security and peace of mind

Quality – ISO9001 accreditation, Swiss design and in-house manufacturing here in the UK, means that you get high quality products as well as local support

Capability - More than 50 years industry experience and an excellent track record on previous projects

Flexibility - Ability to value engineer and propose cost-effective alternatives

Contact Name Paul Williamson



79


RGE Services is a dynamic and innovative electrical services company with values ingrained in successfully providing services to the Public Sector. Founded in 1985, we now offer our clients the full spectrum of services and technical expertise. Our core activities include:

• Responsive & reactive repair including 24/7 response • Planned & cyclical maintenance • Design, installation and commissioning • Regeneration, upgrade and improvement projects

Our scope of service includes: • Electrical installations & equipment • Fire detection systems & equipment • Lighting – emergency, communal, estate & sports • CCTV, door entry and access control systems • Fixed & portable appliance testing • Lightning protection

Clients can be assured of high quality service as we are fully accredited with the following regulatory bodies:

• NICEIC • SSAIB • BAFE • CHAS • Constructionline • EXOR • FORS

Our Quality, Health & Safety and Environmental Management Systems are UKAS approved to:

• ISO 9001:2008 • ISO 14001:2004 • ISO:18001:2007:OHSAS

We carry out Enhanced Disclosure Barring Service checks on ALL engineers

Contact Name Robert Watkins

Contact number 02085598686


80


Rubax Lifts is a long established independent national lift engineering companies in

the UK (incorporated 1980).

We offer fully comprehensive lift design, build and refurbishment to accommodate

building requirements as well as 24/7 365 maintenance, call-out and repair contracts.

Offering nationwide cover, our customer service operation employs a strong team of

highly experienced field service engineers.

Typically involved in over 30 major lift projects each year ranging from

robust goods lifts through to scenic passenger lifts, our scope and

experience of activities include:-

Lift design, installation, refurbishment, modernization, repair and contract

maintenance of traction, hydraulic and motor roomless lifts in hi/low rise

local authority residential buildings, commercial buildings, shopping centres,

hospitals, universities and care homes.

Our maintenance portfolio includes a range of contracts including comprehensive,

intermediate, basic, and Client specified service levels.

Contact Name Steve Short



81


Rydon Maintenance, registered in 1997, is a hard facilities management (FM) and refurbishment provider to NHS organisations, housing associations, local authorities and the education sector. It is a wholly owned subsidiary of Rydon Group Limited, with established bases in the South West (Bristol), South East (Dartford and Forest Row) and the North West (Preston) regions.

Our Hard Facilities Management stream’s areas of operation include:

Planned Preventative Maintenance

Reactive repairs

24/7 Helpdesk Service

Energy Management

Grounds & Gardens

Pest Control

Life Cycle works

Capital/Project works

Void unit upgrades

Refurbishment project works

KPI-based performance We provide a bespoke delivery package depending on the needs of each partner and operate under a variety of formal terms of agreement including bespoke partnering agreements PFI, LIFT, and schedules of rates, by time and materials or on a quotation basis.

We maintain over 300 buildings for 20 NHS Trusts and in addition we provide high quality maintenance services to educational facilities and social housing landlords throughout the London and the South East of England, where we currently maintain over 30,000 homes.

Contact Name Jonathan Rowland



82


SHJ Hospital Pipelines Ltd is a leading supplier of Piped Medical Gas Systems,

Solutions & Services in the UK in remote monitoring and energy-saving technologies.

We invest heavily in R&D to remain at the forefront of our industry.

We have worked with NHS Hospital Trusts and the private sector across the UK for

over 40 years, designing, installing and maintaining a wide range of medical gas

systems. All work is carried out by our highly experienced team of dedicated and

competent professionals.

We are committed to and consistently deliver the highest standards of care and

support for our customers.

A well-maintained medical gas pipeline system ensures peace of mind. SHJ offers a

range of maintenance services to clients, including fully-inclusive, planned

preventative and reactive options.

Maintenance is always carried out by fully trained and competent SHJ staff (CP), in

accordance with the requirements of HTM 02-01, relevant Codes of Practice and to

accepted industry standards.

All materials used are consistent with those used in the initial installation, and

installed in accordance with the manufacturers' instructions.

When you opt for our on-call service, we commit to a prompt response and

consistently meet or beat expectations.

Contact Name Malcolm Thompson



83


T&P Fire Limited is a specialist Fire Protection Company offering design, servicing,

maintenance, installation and commissioning of fire alarm systems, emergency

lighting, door entry , warden call systems, portable and fixed extinguisher systems,

fire training and fire risk assessment.

Our services are offered nationwide.

Contact Name Chris K James



84


Temple Lifts, founded in 1989 is a privately owned and independent, our artisan

expertise is in caring for wide and diverse ranges of lift equipment within property

portfolios and buildings with a variety of different lift manufacturers / types.

Temple specialises in servicing mid-rise lift equipment of all makes in

geographically spread client portfolio sizes of up to 350 units. We are a proven

supplier for similar services on 5,000 lifts nationally and undertake capital works to

around 100 lifts per annum. Temple is a top 10 lift service market provider in the

UK with circa £15m sales pa and over 25 years’ experience.

Our ethos is ‘Serving Clients with Lifts’ rather than just servicing lifts. We look after

the statutory and compliance duties of our clients for their lifts with flexible

administration and planned service delivery.

Plus timely communication and response and closeout on issues that supports our

clients’ business operations. We always try hard to ensure the safe and continuous

use of your lift assets

Contact Name Barry Harden



85


At Deritend, we specialise in maintaining, repairing and replacing business critical

industrial equipment, such as motors, pumps, gearboxes, fans, electronic controls

and pipework systems.

In addition, we are able to offer a comprehensive range of machining, fabrication,

metal spraying, condition monitoring and Induction repairs; these include the

service, repair and maintenance of all types of mains, medium and high

frequency induction melting and heating furnaces and ancillary equipment.

Deritend has also successfully operated branch led, site based M & E teams for

over 10 years. Utilising experienced, qualified, project management staff from

conception to completion, we offer full project lifecycle management in

accordance with project needs.

We can provide assistance with everything from development to handover and

closure to help projects proceed with efficiency and cost-effectiveness. Excellent

management can help to avoid delays, overruns and save valuable time and

money, whilst ensuring that your project is completed on time and on budget. We

also give every project we take on our full attention by assigning it a dedicated

projects manager.

With flexibility in mind, our services can be tailored around individual client

requirements; this includes a 24hr breakdown service, a nationwide same day

collection and delivery service.

Contact Name Suzanne Le Grand



86


Total Control is a family run independent BMS controls specialist in Tonbridge,

Kent. We employ 85 people and turnover £10m with an impeccable trading and

credit record. Since our inception in 1987 we’ve made every effort to become a

trusted provider of all things BMS. We are a BACnet, Trend, Siemens, Honeywell

and Alerton systems specialist. We do not sub-contract our BMS services, all the

expertise comes from within our own team, including a dedicated NICEIC install

team and control panel workshop

With our Projects, Maintenance and Energy divisions we offer the building owner,

tenant, designer or contractor all aspects of a modern, efficient Building Energy

Management Control System.

Total Control offers the complete range of BMS Bureau services. We have a

dedicated call centre which is manned 24 hrs a day 365 days a year by capable

and competent engineers.

As part of our monitoring programme we offer to provide an alarm escalation

service whereby pre-specified alarms can escalated accordingly. We provide this

cover on a 24/7 or normal working hours basis, depending on the service level

selected. We can also offer bespoke packages to suit, including remote access

dial in and 4 hour response times.

Contact Name Tim Ward



87


Trinity Fire & Security Systems Ltd was established in 1997, and has since grown

to become an independent specialist Fire & Security system suppliers, installers

and maintainers in the UK. The company’s success has been achieved on a solid

foundation of in-house expertise, reliability of service and an ethos of providing

first-class service delivery to our clients.

Trinity has continually invested in the diversity of the services we provide through

the continued development of our specialist technical workforce, with expertise in

the following fields: fire alarm systems, voice alarm and public address, gas

suppression, fire telephones, disabled refuge, portable fire extinguishers, remote

monitoring, site wide graphics (including 3D systems), emergency lighting, CCTV,

intruder alarms, door entry, access control, security alarms, DDA systems,

induction loop systems, video analytics, training and life safety & security

maintenance/asset management.

With a portfolio of over 5,000 contracts across Public and Private sectors, Trinity

are a competitive and experienced provider in Fire & Security solutions, holding

numerous industry-related third party accreditations such as LPS1014 & BAFE for

Fire Alarm systems and NSI Nacoss Gold for Security. Trinity offer a national

service via 8 regional offices throughout the UK.

Contact Name Pete Bartlett



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Trios Compliance Ltd is the compliance and M&E/HVAC arm of TriosGroup Plc.

The group is a multiservice, national provider of property and facilities solutions,

formed by the amalgamation of three established specialist service companies,

each offering technical expertise in their respective fields.

Legal & Statutory Compliance

Trios Compliance understands how important it is for your business to have a

partner you can rely on to maintain your property and make it legally compliant.

We provide a comprehensive service to ensure legal compliance and maintain

the integrity of your buildings, whether you require a planned programme of

compliance or urgent help with an unexpected M&E problem.

We offer integrated solutions for compliance and maintenance services for

regional and national multi-site businesses. Services include electrical, gas, air

conditioning, plumbing, fire and building services.

By listening to our clients’ individual needs, we provide a bespoke and

uncomplicated service which offers complete support 24 hours a day, 365 days a

year.

Contact Name Rob Marriott



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Vectair Environmental was established in 1993 and provides Building Managers

and Operators with a professional and pro-active service to ensure compliance

with ever increasing Health and Safety legislation. The Company has a continual

market identification and service development programme covering Health and

Safety Management, Air and Water systems and Built Environment applications.

Vectair Environmental offers the combined skills of Building Services Consultants,

Occupational Hygienists and Project Managers.

Built Environment - Water

Surveys and risk assessment of building water systems

Water sampling and analysis.

Ongoing maintenance, monitoring, audit and record keeping

Cleaning and disinfection of water storage tanks and whole systems

Refurbishment, upgrading and replacement of water storage tanks

Built Environment – Air

Surveys and Risk Assessment of air conditioning,

ventilation and extract systems

Surface contamination analysis.

Ongoing monitoring, auditing and treatment

Indoor Air Quality Surveys

Ongoing air quality assessment and testing Air conditioning and ventilation plant cleaning and disinfection

Supply and extract ductwork cleaning

Workplace Health – Health and Safety Audits

COSHH assessments and consultancy

Local Exhaust ventilation (LEV) surveys and testing

Sick Building Syndrome investigations

Contact Name Mark Corr



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Veriserv operates nationally helping businesses in the public and private sector ensure their workplace meets electrical, fire, security and mechanical compliance standards for new and existing installations.

We are fully accredited and guarantee that work will be carried out in accordance with all regulatory standards and that your compliance needs will be met, giving you peace of mind and removing the risk from your business without the hassle of dealing with multiple companies

As well as offering compliance services we also install and maintain fire and security systems, install disabled refuges, small and remedial electrical works and more.

Electrical Compliance Services

Portable Appliance inspection testing and repair

Fixed wire inspection, testing, installation, maintenance, repair

Emergency light inspection, testing, installation, maintenance, repair,

Electrical contracting,

Thermographic Surveys,

Energy usage Analysis

Fire alarm inspection, testing, design, installation, commissioning, maintenance and repair.

Alarm inspection, testing, design, installation, commissioning, maintenance and repair.

DDA inspection, testing, design, installation, commissioning, maintenance and repair.

Security Installation inspection, testing, design, installation, commissioning, maintenance and repair.

CCTV inspection, testing, design, installation, commissioning, maintenance and repair.

Contact Name Iain Challinor


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