Establishment of a quality function on division level

Nordic meeting - Faroe Islands 16-18 September 2014

Casper Winther caw@dst.dk

Drafted a Quality Policy for the division of External Economy

Focus is on fulfilling our users needs The Quality Policy consists of 10 principles

Quality management function

2

Data reception Data processing DisseminationUsers

QAFInstitutional

frame

Code of practice

TQM

Data providers

Data reception Data processing DisseminationUsers

QAFInstitutional

frame

Code of practice

TQM

Data providers

2. Validation and estimation processes are documented and standardised as much as possible

3. Quality controls and goals for each process step are in place

1. We give good guidanceand online validation to get correct data the first time

4. All statistical releases and user oriented documentation is quality assured before publication

5. All products reflect EU-demands, international recommendations and other user needs

Data reception Data processing

Supporting processes

Management- and cooperation processes

DisseminationUsers

QAFInstitutional

frame

Code of practice

TQM

Data providers

Staff members

2. Validation and estimation processes are documented and standardised as much as possible

3. Quality controls and goals for each process step are in place

1. We give good guidanceand online validation to get correct data the first time

4. All statistical releases and user oriented documentation is quality assured before publication

5. All products reflect EU-demands, international recommendations and other user needs

Data reception Data processing

Supporting processes

Management- and cooperation processes

DisseminationUsers

QAFInstitutional

frame

Code of practice

TQM

”Quality” is what we do - the way we work …

Data providers

Staff members

… all we do is about fulfilling our user’s needs … and improve

6. We plan what we do and do what we plan7. There are clear objectives for each employee’s tasks and the competences needed are in place

2. Validation and estimation processes are documented and standardised as much as possible

3. Quality controls and goals for each process step are in place

1. We give good guidanceand online validation to get correct data the first time

8. Projects are carried out using Prince2 or ’Prince Light’ - incl. Quality assurance of deliveries9. IT systems are developed and documented according to agreed standards and Stat. Dk. guidelines10. Our physical settings support knowledge sharing. We follow good administrative practice

4. All statistical releases and user oriented documentation is quality assured before publication

5. All products reflect EU-demands, international recommendations and other user needs

GSBPM – as a frame

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Who is responsible for this process When is this process running How do we ensure that the input data are the data

needed – how are the data updated? How do we update changes in rules e.g. EU

regulations What starts/initiates the process What is the process – which value does the process

give? What comes out of the process – what is done to

ensure that this process has been “successful”?

GSBPM – as a frame

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