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Transcript of Essential Skills of Leadership Preview
The TEAM Approach
Essential Skills of Leadership
Rick & Susan Stamm
The TEAM Approach
The Leadership Essential SeriesEssential Skills of LeadershipEssential Skills of CommunicatingImproving Work HabitsDeveloping Performance Standards & GoalsProviding Performance FeedbackDelegatingSupporting ChangeCommunicating UpCoaching Job SkillsManaging ComplaintsResolving ConflictEffective Discipline
Up to 18 2 hrs-12 weeks5 waysNo cert requiredTTT’s
The TEAM ApproachThe TEAM Approach®
Flexible, award-winning content
Easily customizable…College Credit
SalesCustomer Service Productivity
First to offer online leadership
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Solutions, solutions, solutions
Leadership Essentials Series - 12Talent Management Series - 2Team Development Series - 5eLearning- 700 +Ej4 partnership with Vital
Custom Campus portal – track and administer
Yes, your campus can be integrated with your LMS
The TEAM ApproachThe TEAM Approach®
A Leadership Mystery!
Huddle and discuss…can you solve these mysteries?
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Frank and Ernest
Searching for a cure?
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retailhospitalityfast foodHuman services
manufacturingconstructionLaborerBusiness services
healthcareeducationgovernmentadministrative
financialinsuranceManagementSales
My First Job
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Pre-TestNo
names
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Why Work for YOU?
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Role of Team Leader
Controller Coach
Make people do their job
Compliance
Get by only
Removeobstacles that getin way of doing job
Commitment
Quality Product
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EE-IQ:pop quiz
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Session Objectives- pg 1
• Maintain self esteem of your team members
• Base discussions about team member’s performance and work habits on behaviors rather than personalities or attitudes
• Involve your team member(s) in goal setting, problem solving, & decision making
Upon completion of this module, you will be able to:
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Exercise 1
Awareness Inventory
Page 3 in workbook
Demo Workbook
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Skill Point 1- pg. 11
Maintain or Enhance
Team Member’s Self Esteem
InterviewCEO
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Exercise 3
Maintaining or Undermining Self Esteem Statements
P. 9 of workbook
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Fact + - =
Opinion + - =
Fact + - =
Opinion + - =
Fact vs. Opinion
Behavior
Attitude
Behavior: You can hear it or see itAttitude: You can think it or feel it
Positive Negative Neutral
The TEAM Approach
Practice building self-esteemin day to day work situations.
The TEAM Approach
Terry handles scheduling in one of the clinics. There are some short periods of time in Terry’s day, that could be utilized helping you track information for a report you file each week. Much of her day is fairly busy however, and she is not quick to accept changes.
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Skill Point 2
Focus on Behavior
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Skill Point 3
Encourage Team Member Participation
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Exercise 11
Actions That Encourage Participation
Workbook, p. 14
The TEAM ApproachThe TEAM Approach®
“Effective Leadership”Skill Practice Session – pg 36
3 Roles: • Team Leader – use prep sheet on p. 39
• team member (Be real but not oppositional)
• Observer – use feedback form on p. 40 or 41
3 Rounds: Each leader has different scenario
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Post-Test I have learners
grade themselves as a review as part of wrap up
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Learning Transfer?
Trouble Shooting GuidesVital HubVital Pocket CoachDelivery approaches designed for transfer
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A Leadership Mystery!
Solved in Vital Learning’s infamous… Trouble Shooting Guides
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Action Planning
• Self Assessment, p. 42 • Action Planning Work sheet, p. 47• Action Planning Record, p. 52 & 53• Trouble Shooting Guide. pp. 55-61• Additional Leadership Info, pp. 62-
71• Bibliography, p. 72
Job Aids and Support
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www.vital-learning.com/vitalhub
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The TEAM Approach
Deliver for transfer?
Classroom onlyOnline onlyBlended – with classroom as practice labTeam Leader Café – 8-12 wks Skill Drills
8-12 wks Coaching TipsLevel 3 optionYammer interaction
Personal Coach/Guide with Dee Clarke
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Look under the Hood!
1. Look under the Hood - Feb 7th- Supporting Change
2. Request any of the five recorded TTT sessions
3. Online demo courses – over 7004. Preview a facilitator guide5. “Try us”….classroom preview
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