04 - 08 Dec 2017, Istanbul

12 - 16 Aug 2018, Dubai

03 - 07 Dec 2018, Istanbul

Essential Management Skills for AdministratorsMoving into Management for Administrators

Introduction

This exciting GLOMACS Essential Office Administration training seminar has

been specifically designed to help delegates understand the manager’s

role and to equip them with the key skills necessary to be an excellent and

inspiring manager

Making the move into management is likely to present new challenges and

responsibilities and requires an entirely new skill set. Progressing up the

ladder into management is both exciting and daunting. Now you are also

responsible for directing, developing and managing others so it is essential

to find out how to manage effectively and with positive impact. Being a

great manager doesn’t happen automatically, you need to invest time and

energy to develop the necessary skills.

It is likely that you are able to make this move because you have been the

‘go to’ person your boss and co-workers have always counted on. But now

you need to equip yourself with the qualities of a leader. Now you will be

required to know how to motivate and build team morale, take initiative,

solve problems, and manage performance.

This training programme will enhance the participants’ skills by:

• Clarifying how your role as an administrative professional will be

changed by including managerial responsibilities

• Recognizing and implementation of effective communication skills

• Understanding personal leadership styles

• Implementing excellent performance management techniques

• Increasing your understanding of self-management skills

• Building motivated and effective teams

Objectives

Attendance on this training programme will equip delegates with the

necessary skills and techniques to successfully make the move into

management, or if you are already managing, it will refine those skills and

help you to be more effective. It will help delegates to manage and lead

teams and to personally perform to a high level.

By the end of the training seminar you will be able to:

• Communicate clearly and effectively at all levels

• Develop effective personal leadership skills

• Build effective teams and empower team members through

delegation, coaching and mentoring

• Manage and understand your own stress and that of your team

members

• Understand the key elements of emotional intelligence

• Sustain performance and continuous improvement

• Make better and more effective decisions

Training Methodology

Trainers at GLOMACS pride themselves on delivering stimulating,

thought-provoking and inspiring workshops that bring learning to life. The

environment will be a supportive one in which individuals with varying

degrees of experience will be encouraged to share the approaches they

currently use as well as trying out new ones that they encounter on the

training seminar. This Office Administration training seminar is based on a

combination of interactive activities - group and individual exercises, role GLOMACS Training and Consultancy

plays and discussions - along with more formal inputs. The training seminar

tutor will be on hand to answer any questions a delegate may have and to

act as a facilitator for building and applying new approaches. We aim for

the training seminar to be an enjoyable as well as a learning experience

and feel that the mix of styles and learning techniques will prove valuable

to those that attend.

Organisational Impact

Improving leadership and management capability is something that no

organisation wishing to achieve long-term success can afford to ignore.

You do not become a good manager by osmosis, you need to be willing to

adapt and learn new skills. There is no question that good leadership and

management can have a truly significant impact on performance, both in

the immediate and longer term. Research into what makes organisations

perform at a high level has shown that good management skills can:

• Significantly improve levels of employee engagement

• Drive an organisation’s economic prosperity and growth

• Make a significant impact on the overall public perception of an

organisation

• Enable organisations to achieve better productivity and long-term

business success

• Motivate ambitious staff to become excellent leaders and managers

Personal Impact

Attendees on this training programme are aware that their employers

are investing in them by helping them to become better managers. This

investment will help them perform better in their current role but will also

ultimately empower them to become effective leaders.

This Office Administration training programme demonstrates that well

trained managers:

• Display more confidence in their ability to motivate staff

• Are better able to set realistic goals, develop strategic work plans and

make effective decisions

• Can solve workplace misunderstandings and cultivate effective

relationships

• Display excellent communication skills

• Feel more secure and are loyal to their company

• Are more respected and are able to motivate teams and retain staff

Who Should Attend?

• Ambitious PA’s, Administrators, Team Leaders who want to make the

move into management

• Any employee who wishes to be more proactive, grow in their

position and take on more management responsibility

• Senior Administrators who wish to improve their effectiveness or

promotional prospects

• Supervisors and Team Leaders

• Newly Appointed Managers

• Anyone who is already a manager and wants to improve their

performance

Essential Management Skills for AdministratorsMoving into Management for Administrators

GLOMACS Training and Consultancy Essential Management Skills for Administrators

DAY 1

Your Role as a Manager

• Introductions – Orientation and Getting to know each other

• The Qualities and Competencies of an Effective Manager

• Defining the Roles and Responsibilities of an Effective Manager

• Handling the Transition from being managed to being a

Manager

• Understanding your Personal Management Styles, Strengths

and Weaknesses

• Understanding your own and others Personality & Subsequent

Behaviour

DAY 2

Communicating with Impact

• Interacting with others and Networking for Success – getting

yourself seen and heard

• Improving your Communication Skills – negotiating,

influencing, persuading and delegating

• Communicating with Clarity; Verbally and Non-verbally

• Responding Effectively to Different Communication Styles

• Expanding your Impact and Influence

• Achieving Win-Win Solutions

DAY 3

Managing and Leading Teams

• Defining the Characteristics of Effective Teams

• Understanding How Teams Develop

• Problem Solving and Decision Making Tools

• Team Roles and Interaction with others

• Maintaining Motivation

• Building Excellent Teams

DAY 4

Performance Management

• Introduction to Performance Management

• High impact regular performance discussions

• Organising Effective Meetings

• Effective Time Management Skills

• Practical decision making skills

• Conflict Management

DAY 5

Developing Emotionally Intelligent and

Resilient Teams

• Managing Stress and Pressure that comes with change and

challenge

• Emotional Intelligence at work

• Persuasive and Effective presentations

• Coaching and Mentoring

• Measuring your performance based on objectives, standards,

responsibilities set and achieved

• Action Planning

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REGISTRATION DETAILS

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AUTHORISATION DETAILS

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PAYMENT DETAILS

q Please invoice my company q Cheque payable to GLOMACSq Please invoice me

CERTIFICATION

Successful participants will receive GLOMACS’ Certificate of Completion

P.O. Box 74653 Dubai, U.A.E.T: +971 (04) 425 0700 | F: +971 (04) 425 0701E: info@glomacs.ae | W: www.glomacs.ae

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Code Date Venue FeesAD008 04 - 08 Dec 2017 Istanbul $5,500

AD008 12 - 16 Aug 2018 Dubai $4,750

AD008 03 - 07 Dec 2018 Istanbul $5,500

4 WAYS TO REGISTER

Tel: +971 (04) 425 0700 Fax: +971 (04) 425 0701Email: info@glomacs.aeWebsite: www.glomacs.ae

TERMS AND CONDITIONS

• Fees – Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar.

• Mode of Payment – The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/sponsor. Credit card and cheque payments are both acceptable.

• Cancellation / Substitution – Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ 250.00 processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you.

• Hotel Accommodation – is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply.

• Attendance Certificate – a certificate of attendance will only be awarded to those delegates who successfully completed/attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours.

• Force Majeure – any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments.

• Fair Access / Equal Opportunities – In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications.

Essential Management Skills for AdministratorsMoving into Management for Administrators