Esna Officelinx 10.0 for Mitel Integration
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Transcript of Esna Officelinx 10.0 for Mitel Integration
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EsnaOfficelinx with iLink Pro
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Esna’s MissionTo embed cloud and
mobile collaboration tools
ANY BUSINESS PROCESS
ANY APPLICATION
ANY PLATFORM
ANY DEVICE
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People Want to Communicate in the Apps they Use
Marty ParkerUser Experience:The X Factor of Unified CommunicationsNo Jitter, September 2013
“It’s critical for UC systems to deliver an end-user experience that is intuitive, cohesive and
integrated.”
“Users want their communications to be built right into
the applications they are using.”
Bern ElliotGartner CIOAugust 2013
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INSIDE
Esna Embeds Collaboration Anywhere
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INSIDE
Esna Embeds Collaboration Anywhere
Esna embeds real-time communication tools inside the business processes and applications people use everyday
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Executives Sales Marketing Operations HR
:: Automates sales process
:: Reduces sales cycle
:: Reduces time to approval
:: Speeds up access to expertise
:: Adapt quickly to changes
:: Accelerates time to market
:: Increases idea sharing
:: Fosters creativity
:: Improves customer service
:: Faster response rates
:: Accelerates processes
:: Reduces travel
:: Attracts talent
:: Retain employees
:: Supports remote teams
:: Improves work satisfaction
:: Accelerates problem solving
:: Sparks innovation
:: Fosters disruptive innovation
:: Accelerates business results
Esna Delivers Value to Every User
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What’s New
Officelinx 10.0● Increased support for up to 20
voice server nodes● 2000 concurrent voice sessions
(fully active redundancy)● UTF-8 character support● User Management RESTful APIs● Automatic disabling of inactive
mailboxes (optional)
Esna iLink Pro:● Internet Explorer support● Large screen/tablet layout
support on browser extension and mobile apps
● Esna iLink Pro Desktop integration with Outlook 2013 Contact Card
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Google Apps Integration
● Unified messaging● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing
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Transcribed Voice Messages Inside Gmail
Unified Messaging
Voicemail Transcription
Rich Presence
Click-to- Call
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Send + Receive Fax Messages
Receive and send faxes right from Gmail
Automatically save faxes in Drive along with your voice messages
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Actionable Voice Messages
Post urgent and crisis messages to Twitter and Google+
Resolve messages to your Google contacts
Escalate any message to a live call
See the location of the caller
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Intelligent Call Routing
Greet callers + send calls to voicemail based on your calendar status
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Replay recorded voice messages right from Drive
Save Messages in Google Drive
Transcribed voice messages can be saved as a Google Doc
Voice messages and faxes can automatically be saved in Google Drive
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Click to call external phone numbers and extensions
Rich Presence + Click-to-Call
Easily see the availability and location of others
Manage your presence manually or automatically based on your Google calendar
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Contextual Collaboration in Google Drive
Automatically recognizes every collaborator on a doc
Start an instant WeLink conference call, Hangout or group chat
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See the location of others on Google Maps
Start a live call or IM conversation from Google Maps
Real Time Communications in Google Maps
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Office 365 Integration
● Unified messaging● Click-to-call● In/outbound fax● Presence● Instant messaging● Make/receive call● Group chat● Call control● Location sharing
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Salesforce Integration
● Presence
● Instant messaging
● Group chat
● Voice/video
● Call management
● Location sharing
● Call logging
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Presence within Salesforce
See the presence of others with the ability to start an instant call or chat
Manually set your own presence or have it automatically set based on your Google Calendar
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Click-to-Call + Automatic Meeting/Call Logging
Click-to-Call any number/extension within Salesforce
Automatically logs incoming/outgoing calls, as well as WebEx/Scopia meetings (requires additional licenses)
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Record Pops
● Identify and match incoming calls with Salesforce records for easy access to customer and prospect records
● Call management controls (answer, hold, transfer)
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● Access real time communications from any app
● iLink Pro IE/Chrome extension follows you from app to app
● Conversations stay persistent
Real Time Communication Across IE + Chrome
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Mobile Integration
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Integrates with Google Contacts to identify who is calling into the session
Get notifications when someone has joined your meeting
iLink Pro displays the real time status of your meeting
Esna WeLink Audio Conferencing
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Web Administration
● Enables user provisioning management of Officelinx from the browser
● Access system administration from anywhere
● Designed to provide access to most commonly used administrative features
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Officelinx Architecture
SIP
SIP
SIP
SIP Trunks/Extension
OfficelinxConsolidated Server
Real-time Sync
Primary Server 100 SIP ports
Secondary 1100 SIP ports
Secondary 2100 SIP ports
● Distribute calls over multiple voice servers● Scale up to 900 ports● SIP pooling allows calls to occur on any port
for maximum port utilization
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Developer API’s
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Developer APIs - Collaboration Tags
Actions include Esna iLink presence, voice and video calls, contact cards, and live meeting escalation
1Inject dynamic, real-time communication content and actions into any web page or application
2
TURN THIS
PresenceContact Cards with
Actions
INTO THIS
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10,000 + Customers Rely on Esna Everyday
MANUFACTURING SERVICES MEDIA GOVERNMENT EDUCATION RETAIL / HOSPITALITY
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THANK YOUmitel.esna.com
plus.esna.com twitter.esna.com facebook.esna.com youtube.esna.com
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Additional Slides
Jive Integration
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EsnaiLink for Jive
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Jive Software Integration
● Unified messaging
● Presence
● Click-to-call
● Call Management
● Integrated Dialer
● Location Sharing
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Transcribed Voice Messages Inside Jive
Unified Messaging
Call Logging
Natively Manage Voice Messages
TranscribedVoicemail
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Voice Messages are Actionable
See who called and click-to-call the back
Open iLink for Jive to make calls, email the caller or see their physical location
Manage voicemail right from Jive
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Ability to Manage Voice Messages
Stream voice messages in MP3 or dial back to a desk or mobile phone for added privacy
Delete or mark messages as unread; turns the message waiting light off on your phone
See the presence of internal contacts with multiple ways to act on the voicemail
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Make Calls within Jive
Search for contacts from your Jive directory and personal contacts
See the availability of callers before contacting them
Click-to-call or enter the number of the person you want to call
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Click-to-Call Numbers within Jive
Call any phone number or internal extension
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Real Time Communications from Anyone’s Profile
See availability and click-to-call that person
See real time location