January 2014

eScope. The official newsle er of the ASQ Orange Empire Sec on 0701

Upcoming Events

January 14, 2014 Monthly Dinner Mee ng February 11, 2014 Monthly Dinner Mee ng March 11, 2014 Monthly Dinner Mee ng April 8, 2014 Monthly Dinner Mee ng May 13, 2014 Monthly Dinner Mee ng

Inside this Issue Pg

Sec on Chair Update 1

New Members 2

Improvement Compass 2

Monthly Recer fied Members 3

Monthly Dinner Mee ng 4‐5

Radical Thinking—Structured Innova on: Using TRIZ to strengthen the Environmental Management System

6‐7

Refresher Courses Informa on 8

Casino Night 2013 10

Leadership Commi ee 11

Sec on Chair Update

Happy New Year everyone and welcome to our January 2014 Newsle er.

This year we said goodbye to 2013 with a fun social event: Casino Night, organized by our Sec on Vice Chair Luke Foo. This year we had a record number of a endees that came to enjoy the great food and the thrill of gambling. We were glad to see our mem‐bers come over and join us.

December social event started off with a class on strategies and sta s cs of gaming, presented by Vinay Goyal, Mark Lindsay and Bhavna Manta. This was followed by a buffet of Mexican, Italian, and Chinese food, including an open bar. We had 3 hours of gaming, with 7 tables of various games including Blackjack, Texas Hold Em, Craps, Poker. The even‐ing was capped off by giving away 10 sets of movie ckets, a $150 gi basket, a $75 gi basket, and the grand prize was a Kindle Fire HDX. The winner for the grand prize is Nora Dowell!

I want to recognize our Leadership Team Members and volunteers, who realized this fun event: Luke Foo, Briana Sallows, Dave Nagy, Vatsal Patel, Vinay Goyal, Mark Lindsay, Bhavna Manta, Sco Friedman and Jeff Bu ler.

Last month, we submi ed PAR Business Plan and Budget 2014 that we created working diligently to ASQ Headquarters before the deadline December 15th, 2013. In the beginning of this month, our treasurer sent completed Annual 1099 Report to ASQ Na onal. Now we are working on planning our sec on quarterly audit.

I wish you a very happy 2014 full of light, joy and happiness. I am looking forward to seeing you at our Monthly Dinner Mee ng on Jan 14th, 2014 at Double Tree Hotel, Santa Ana.

Best regards,

Anet Tanya Ant, CQE, CQA Chair, ASQ Orange Empire Sec on 0701

Anet Tanya Ant, CQA, CQE Chair ‐ ASQ Orange Empire Sec on 0701

Page 2 eScope January 2014

New Members

Welcome!

Welcome and congratula ons on making the important decision to become a member of ASQ.

All new members are eligible for free admission to a dinner mee ng within 3 months of becoming a member. Please contact Steve Mar n for a free dinner voucher at

smar n727@sbcglobal.net

Ganesh Balachandar

Jorge Manuel Bonilla

Joshua Bugni

Eric R. Chambers

Be na Deguzman

Cory J. Goral

Don Hicks

Allan Hird

Erin Johnson

Jose A. Lima

Allen Loconte

Charles Craig Lombardi

Kyle Lynn

Mario T. Marcelo

Bob Middleton

Andre Mulyono

Melanie T. Nguyen

Joseph L Nicasio

William Petrossi

Elena Queneau

Lisa L. Rademacher

Greg Rivera

Phillip Robledo

Ma hew Romey

Derek Schultz

Raymond Shinmachi

John Sun

Shahrzad Tajmiri

Kevin Tang

Maribel Torres

Jim Verheul

Chris ne Yi

Zaki Youssef

Phillip Zarate

Vicki Zetrouer

The Improvement Compass Finding direc on!

Performance Based Training

Training in a business can make the difference between suc‐cess and failure. The more effec ve training can be, the be er the results.

A er a process audit, a manager came to me and asked my help to evaluate the comments from the auditor. The auditor pointed out that the training of employees needed to be formal‐ized to op mize the performance of employees. The current training program led to inconsistencies that cause deficiencies in the processes this manager is responsible for.

I asked the manager what was the purpose for the training and he answered simply said “to improve things.”

A er a long conversa on, I had gathered enough informa on to determine that the training program was deficient because it lacked direct es to the desired performance and key indicators were not present to determine the effec veness of the process‐es.

Using the PDCA model, one can design a training program that would lead to be er performing teams. Taking the follow‐ing steps can help you transform your training programs into highly effec ve training programs and be able to measure the results.

Step #1— Iden fy your key indicators or results for your pro‐cesses.

“Star ng with the end in mind” is a cri cal component of a training program. A supervisor or manager should establish the performance indicators that help determine if his workforce and processes are performing as expected. Any exis ng training should have direct es to “how” goals or targets are achieved.

Step # 2—Outline the ac ons necessary to reach the desired goals or targets and iden fy those that are cri cal.

Step # 3— Iden fy the knowledge, equipment, skills and meth‐ods employees must be proficient to achieve the desired results and deliver the training to employees.

Step # 4—Periodically evaluate performance and determine root causes for any varia on or nonconformances and make any necessary adjustments.

Training without direc on may amount to very li le, in some extreme cases, it may be just as bad as not having training at all.

To achieve be er results, it is recommended to establish a train‐ing program that supports the achievement of goals/targets.

Dieter Eckstein, CQA, CQM\OE

Page 3 eScope January 2014

Cer fica ons

Congratula ons! The following members have met the requirements

to be recer fied

Are your certifications due for renewal?

You can submit up to six months before and after the due date. The recertification units must fall within the

recertification period.

Send you recertification packages to:

Alcon Laboratories

A n: Cory Goral, M/C 122, CEE Lab

15800 Alton Parkway, Irvine, CA 92618

For more informa on email cory.goral@alcon.com or

click this link...

Recer fica on

Brenda Le

Chun Ho Kuo

Clinton Treece

Debra Kent

Dinesh Chandra Saxena

Ed Machado

Gregory Manhart

Hang Tran

John Thaggard

Meghan Boyd

Ned Schneider

Normelita Mendoza

Peter Manliguez

Peter Schroeder

Richard Brown

Robert Mitchell

William P. O'Connell

Page 4 eScope January 2014

ASQ Orange Empire Monthly Dinner Mee ng

This is our regular monthly dinner mee ng program with two clinics running concurrently, dinner, and an outstanding a er dinner presen‐

ta on. You are welcome to come for the clinics and a er dinner presenta on WITHOUT buying the dinner. In fact, we welcome you. We will have accommoda ons for you. This way you s ll earn the RU

and take advantage of the presenta ons.

PRESENTATIONS Clinic 1: Root Cause Inves ga on for CAPA, Presented by Bob Mehta

Clinic 2: ISO 9001 for Healthcare, Presented by Mary Kopinski Dinner Speaker: Applying Quality Tools to Assure Educa onal Excel‐

lence, Presented by Krivokuca Milton

WHEN Tuesday, January 14, 2014 5:15 PM ‐ 9:00 PM

Pacific Time

WHERE Doubletree Hotel Santa Ana/Orange County Airport

201 East MacArthur Boulevard, Santa Ana, California 92707 USA

FEES

Clinic 1 or Clinic 2 ONLY (no dinner speaker or meal) (0701 Member) Complimentary

(Non‐0701 Member) $10.00

Clinic 1 or Clinic 2 and Dinner Speaker (no dinner meal) (0701 Member) Complimentary

(Non‐0701 Member) $10.00

Full Package ‐ Clinic 1 or Clinic 2, Dinner, and Dinner Speaker (0701 Member) $30.00 for a limited me ($40.00 original price)

(Non‐0701 Member) $45.00 for a limited me ($55.00 original price)

RSVP For discounted pricing and Fish and Beef dinner selec ons RSVP by

Friday, January 10 at 11:45 AM RSVP Deadline

Tuesday, January 14, 2014

DINNER PRESENTATION

ROOT CAUSE INVESTIGATION FOR CAPA Presented by: Bob Mehta

Most organiza ons have procedures for implemen ng correc ve and preven ve ac ons, but many do not have an effec ve meth‐odology to actually inves gate to find the root cause. As a result the inves ga on is o en careless, unsuccessful, and costly. Root Cause Inves ga on for CAPA is a proven methodology to inves ‐gate and iden fy the root cause when there has been a shi in the performance of a product, machine, equipment, work process, or system. The methodology iden fies the change (or changes) oc‐curred so that the change can be eliminated and the performance can return to its previous level. This session will cover:

The presenta on will outline:

Requirements for Correc ve and Preven ve Ac on (CAPA)

Defini on of root cause inves ga on

Reasons why root cause/s are ineffec ve

Share examples for loss of challenger space shu le and FDA

warning le ers

Source of Quality Data and CAPA inputs

Symptom approach vs. root cause

Commonly used tools for root cause analysis

Benefits of training employees to conduct inves ga on to

iden fy proper root cause/s

About our speaker:

Bob Mehta is the Principal Consultant & Recruiter at GMP ISO Expert Services (www.gmpisoexpert.com) and provides consul ng service in Pharma, Biotech, Medical Device, API, Food/Dietary Sup‐plement, and Aerospace industries. Bob has over 23 years of experience, includ‐ing as a Principal Consultant, in the Quali‐ty Systems, Training and Regulatory Com‐

pliance areas. He has wri en educa onal ar cles in the areas of Quality and Compliance for Medical Device & Manufacturing (MD&M), Pharmaceu cal Technology, Quality Progress and Nutraceu cal World publica ons. He is an adjunct professor at Cal State Dominguez Hills, North Orange County Community Col‐lege, University of Redlands, and UC Riverside and teaches cours‐es on Risk Management, Project Management, and FDA's Quality Systems. Bob authored the book “Implemen ng and Audi ng ISO/IEC 17025: A Prac cal Guide” which will be published by ASQ Press on April 15, 2013 and it is one of the best‐selling books based on informa on provided by the ASQ Headquarters in Octo‐ber 2013.

Page 5 eScope January 2014

CLINIC # 1

Applying Quality Tools to Assure Educa onal Excellence

Presented by: Milton Krivokuca DBA

This presenta on provides a case study of how a higher educa on can u lize quality tools and techniques to assure the content of technical degree programs remain current with the industry developments. Re‐cent legisla on by congress holds ins tu ons of higher educa on ac‐countable to assure that their programs not only support that specific learning is being provided, but students are acquiring discipline skills and knowledge. The California State University Dominguez Hills Master of Science in Quality Assurance program is a non‐commercial case study of how quality applica ons are u lized to assess program content and to quan fy the amount of learning will examine the “back‐office” opera‐

ons taking place in colleges and universi es.

Problem/Condi on: The challenge is to meet the requirements of the customers, both students and employers, while sa sfying legal require‐ments to provide quan fiable results of the effec veness of higher edu‐ca on.

Lessons Learned:

Applying a combina on of Quality tools and planning techniques to

assure organiza onal excellence

Quality processes have universal applica ons

About our speaker:

Milton Krivokuca teaches both bachelors level and masters level Quality Classes, ASQ Cer fica on Re‐fresher classes and serves as the California State University Dominguez Hills' BSQA and MSQA Pro‐gram Coordinator. He has also instructed quality classes for Illinois State University and California State University Riverside. His undergraduate degree is from the University of Pi sburgh in Management Science. He earned his MBA at DePaul University, MA from Purdue University and DBA from California

Coast University.

He has earned numerous professional cer fica ons: CQIA, CMQ/OE, CQA, CQT, CQPA, CCT, CQE, CQE, CSSGB, CCT, RAB ISO:9000‐2000 Audi‐tor, CPM, and PCM. He is a senior member of ASQ and is the Quality Management Division immediate past‐chair and Vice president of the Measurement Science Conference Corp.

Dr. Krivokuca frequently writes ar cles and delivers papers to domes c and interna onal quality professionals on quality‐related topics. He has delivered key note presenta ons in Viet Nam, Jamaica, and Dubai. He is also a Subject Ma er Expert in several of the quality cer fica on bodies of knowledge.

CLINIC # 2

ISO 9001 for Healthcare

Presented by: Mary Kopinski, BS, PMP

A end the ASQ dinner mee ng to learn how ISO 9001 brings value

to process‐improvement projects.

By a ending this clinic presenta on, you will …

Learn about basic ISO quality principles

Understand how changing trends in healthcare need ISO 9001

to survive

Understand how ISO requirements improve efficiency and

effec veness

Realize why Con nuous Improvement in healthcare is essen al

to you and your health About our Speaker:

Mary Kopinski is a forward‐thinking project manager, who specializ‐

es in the healthcare sector and possesses ex‐

tensive exper se in process improvement,

service implementa on, team development,

leadership, customer rela ons, corporate com‐

munica ons, and product management. She is

a goal‐oriented professional who lays the

founda on for con nued corporate success

with a solid commitment to excellence.

Mary's experience includes 8+ years in Project Management in

Healthcare including hospitals (Hoag Hospital), health plans (United

Healthcare) and pharmacy benefit companies (OptumRx).

Mary’s cer fica ons include Project Management Professional

(PMP) , Six Sigma Greenbelt cer fica on by the Ins tute of Industri‐

al Engineers, ISO 9001 Lead Auditor cer fica on by DNV (Det

Nortske Veritas) and cer fica on in Healthcare Project Management

by PMI, Orange County.

At Hoag Hospital, Presbyterian, Mary served as ISO 9001 champion for process improvement and transforma onal change. She imple‐mented ISO standards across three hospitals and mul ple off‐site facili es. In addi on, she provided subject ma er exper se for ISO 9001 standards and team.

Page 6 eScope January 2014

14001’s can be used by any organiza on that wants to demonstrate and improve resource efficiency, drive down costs, and reduce waste/carbon footprints.

Sco stated that as he started working on his EMS, he realized that his current system was more reac ve than proac ve. He met the feder‐al and state requirements by having processes for collec ng waste‐water and chemicals. Reviewing the systema c approach of ISO 14000 was encouraging him to be proac ve and review his processes. Howev‐er, as he reviewed his EMS against ISO 14000 requirements, he wanted to modify his processes or redesign them with cost saving as a result.

He explained their electropla ng process by iden fying the basic steps for a part to be plated:

1. Surface treatment

2. Pre‐treatment

3. Pla ng

4. Rinse

5. Post‐treatment

Surface treatment typically consisted of buffing opera ons. Pre‐treatment used some chemical solvents. Pla ng involved various chemi‐cals, addi ves, metal and water. And rinsing required removing the excess chemicals/ addi ves from the item. Post‐treatment opera ons dealt with buffing, polishing etc.

Factors affec ng the quality of the electro‐pla ng included: product cleanliness, product throughput rate, process bath purity, quan ty of chemical used, rinse bath effec veness, and product rejec on rate.

Sco discovered a lot of waste‐water was generated at the pretreat‐ment and the rinse stages. While the opera ons were in compliance with the EPA requirements, he wanted reduce the waste‐water and the chemical sludge that the process generated. He decided to focus on the pretreatment process first.

Pretreatment involves degreasing parts before electropla ng to re‐move contaminants such as oil, par culates, and buffing compounds. The degreasing process uses certain chemicals in a vapor‐spray degreas‐ing unit. The spent chemical is then collected and sent to the vendor for dis lling for reuse. In order to reduce the amount of solvent used for cleaning, operators at Josh’s company had been using wire brush or other mechanical means whenever possible to clean the parts. This led to a reduc on in throughput.

Hearing this Belinda noted the following contradic ons:

Amount of toxic solvent (harmful agent) used is reduced/

eliminated (gets be er).

Speed of produc on is reduced (gets worse)

Everyone liked where this was going. The group had not forgo en the basics. They felt encouraged and Josh pulled out his copy of the

contradic on matrix. Going down the column of ‘what gets be er’ he noted Quan ty of Substance, and across the row for a ‘worsening fea‐ture’ he noted Speed.

Radical Thinking? By Akhilesh Gula

Structured Innova on: Using TRIZ to strengthen the Environmental Management System

. . . Con nuing the series on Structured Innova on . . .

Last week’s mee ng had been rather long . . .yet members of My Execu ve Council (MEC) had wanted it to con nue as they were being exposed to an advanced tool, Func onal Analysis. They had all want‐ed to return to their business to try to apply this tool; however, the holiday season and end of year challenges prevented all from experi‐men ng with it.

Sco , their newest member, had however started thinking in a different direc on. He was in a business that had environmental risks. He’d been using common sense to solve problems as they arose, and some mes to an cipa ng problems and pu ng in place preven ve measures. But in a world of increasingly harsh penal es for environmental issues (e.g. chemicals not disposed properly, spills/fumes affec ng the external environment), he was concerned that he wasn’t doing enough. When he introduced ISO 9000 in his organiza‐

on, he used it to put more structure into his Quality Management System (QMS), and his intent was to do the same with ISO 14000** – strengthen his Environmental Management System (EMS). This could include processes for waste management, re‐use, recycling and re‐covery, etc.

He was confident that when implemen ng ISO 14000 new prob‐lems would surface that he could apply his new understanding of TRIZ to provide solu ons.

And although Sco had been in touch with his fellow MEC mem‐bers and their facilitator, Belinda, he restated his interest in ISO 14000 and his desire to be proac ve in addressing associated prob‐lems with TRIZ methodology. Since not everyone was familiar with ISO 14000, he explained that as with the ISO 9000, ISO 14000 acts as an internal management system as well as a way for a company to demonstrate its environmental commitment to its customers. ISO

**ISO 14000 is a family of standards related to environmental management that exists to help organiza ons (a) minimize how their opera ons (processes etc.) nega vely affect the environ‐ment (i.e. cause adverse changes to air, water, or land); (b) com‐ply with applicable laws, regula ons, and other environmentally oriented requirements, and (c) con nually improve in the above.

ISO 14000 is similar to ISO 9000 quality management in that both pertain to the process of how a product is produced, rather than to the product itself. As with ISO 9000, cer fica on is per‐formed by third‐party organiza ons rather than being awarded by ISO directly. The ISO 19011 audit standard applies when au‐di ng for both 9000 and 14000 compliance at once.

Page 7 eScope January 2014

He then read the intersec ng numbers listed for the principles used most o en to help resolve this par cular contradic on:

· 35 – Parameter changes (change an object’s physical state)

· 29 – Pneuma cs and hydraulics (use gas and liquid as parts of an object or system)

· 34 – Discarding & recovering (make por ons of an object that have fulfilled their func ons go away. Conversely, restore consumable parts of an object directly in opera on)

· 28 – Mechanical interac on subs tu on (replace a mechanical means with a sensory (op cal, acous c, taste or smell) means

Belinda reminded them to state their Ideal Final Result (IFR) be‐fore they moved further along so as to be clear on what they were trying to achieve. Everyone’s eyes turned to Sco , who with the help of his council members ar culated his IFR:

The parts are clean, no cleaning process is necessary

However, Sco said that he did not have control over his custom‐ers’ processes and the parts they supplied for pla ng. So he might step back one level to:

“The cleaning process creates no waste” or ”The cleaning process wastes are harmless/non‐toxic/require no further processing”

The contradic ons noted above s ll applied, so they decided to con nue, examining how these might apply to the problem at hand.

· Principle number 35: did not lend itself for considera on at all.

· Principle number 29: since they were using a liquid, perhaps they could consider a non‐toxic solvent (e.g. water), although Josh was not confident of its effec veness in removing excess oil or grease

· Principle number 34: Josh’s company already had a contract with a vendor to collect and dis ll the solvent, for reuse.

· Principle number 28: ultrasonic cleaning using high frequency sound waves, was an exis ng technology but Josh was not sure of its efficacy in removing solid par cles, dirt and smut, especially since the buffing compounds are par cularly difficult to remove.

However, because of increasingly stringent regulatory require‐ments and Sco ’s desire to be proac ve with their EMS, Sco decid-ed to seek a demonstra on and perform shakedown tes ng of an ultrasonic cleaning unit and determine if it could provide a clean-ing performance at least at a level equivalent to that achieved by the solvent de-greasing unit. He offered to report on the results of the tes ng at the next mee ng as well as con nue to apply TRIZ to other stages of the pla ng process.

With no addi onal issue to discuss, their facilitator Belinda chal‐lenged everyone to experiment. She said, “Lets proceed together

Worsening Feature –>

8. Volume of sta onary object

9. Speed

Improving Feature

25. Loss of me 35, 16, 32, 18 —‐

26. Quan ty of substance

—‐ 35, 29, 34, 28

and see how we might apply TRIZ principles and methodology to systema cally design for the environment.”

Before formally adjourning the mee ng, she asked them to summarize what they’d learned from Sco ’s example:

How can we use TRIZ to minimize industrial waste and emis‐

sions?

What preven ve measures, technological changes, preven‐

ve approach to environmental protec on can be taken to cut waste and emissions from industrial ac vi es?

Josh, himself in a business that has environmental risks and the outspoken one in the group, reminded everyone that one of the first things we learned in TRIZ was the concept of the Ideal Final Result (IFR) and o en this forces one to start with the end in mind and track backwards.

With these closing thoughts, the mee ng was adjourned with some of the council members commi ng to apply a proac ve approach to their own EMS, iden fying their IFR at different stag‐es of their processes, and to using TRIZ to resolve any contradic‐

ons.

Belinda turned on the holiday music and it diverted everyone’s a en on to their annual end‐of‐year party, with well wishes of a happy holiday season and successful new‐year going around the room. There was jubilance at their accomplishments and a desire to con nue this quest during the coming year.

Wishing everyone a wonderful new year.

Would you like to learn about inven ve solu ons?

Got TRIZ? We would love to hear your comments. Write to us at gula‐

@pivotmc.com OR, be er s ll, give us a call at 877‐pivotmc (877‐748‐6862).

About Akhilesh Gula :

Principal of Pivot Management Consultants— He has 16 years of experi‐ence in team leadership, and coordina on, problem solving, lean manufac‐turing and kaizen events, process and produc vity improvement. Experi‐enced in a wide variety of industries: ship building, oil and gas, aerospace, insurance, healthcare, distribu on, hi‐tech and manufacturing. MBA, MS, BS, California Quality Award Examiner, Senior Member ASQ, Past Chair (1993‐1994)ASQ Sec on 0702, Founding member Inland Empire Council for Excellence (S. California). Experienced trainer. Can arrange for ETP funds.

Page 8 eScope January 2014

Cer fied Quality Inspector / Quality Technician

Refresher Course SESSIONS/DATES

9 sessions total. 6 Mondays Jan 6, 13, and 27; Feb 3, 10, and 24. 3 Fridays, Jan 24; Feb 21 and 28.

Will cover: Inspec on & Test techniques and Methods, Metrology, Cali‐

bra on, GD&T, Basic Sta s cs, Sta s cal Process Control, Capability Analysis, Acceptance Sampling, etc. Also covers strategies/ ps for prepar‐

ing & taking the exam

When Monday, January 6, 2014 6:00 PM ‐ Friday, February 28, 2014 9:00 PM

Pacific Time

Loca on North Orange County Community College

1830 W. Romneya Drive, Anaheim, California 92801 USA

Fee Course Registra on

Employed Member Fee $350.00 for a limited me ($400.00 original price) Nonmember Fee $500.00 for a limited me ($550.00 original price)

Unemployed Member Fee $200.00

Click here to view the event summary and register

CQA Biomedical Refresher Course

SESSIONS/DATES 11 sessions total:

Wednesdays from January 8, 2014 to February 26, 2014 3 sessions TBD

Will cover: Audit Planning, Performance, Repor ng, Follow‐up, and Closure. Audi ng/Compliance Programs. QSR / US Law related to Medical Devices.

Quality System Regula on (Part 820). Other CFR Regula ons. Quality Tools / So ware / Laboratory Tes ng. Steriliza on / Controlled Environment / Pack‐aging / Biocompa bility. Medical Device Direc ve. Standards and Guidance Documents. Plus, Tips and Strategies to prepare for and to take the exam.

When Wednesday, January 8, 2014 6:00 PM ‐ Wednesday, February 26, 2014 9:00

PM Pacific Time

Loca on Alcon Laboratories

15800 Alton Parkway, Irvine, California 92618 USA

Fee Course Registra on

Employed Member Fee $350.00 for a limited me ($400.00 original price) Nonmember Fee $500.00 for a limited me ($550.00 original price)

Unemployed Member Fee $200.00

Click here to view the event summary and register

Cer fied Manager of Quality & Organiza onal Excellence Course & Exam Prep

SESSIONS/DATES 9 sessions; Mondays from January 6, 2014 to February 24, 2014 with 1

session TBA.

Will cover: Leadership, Strategy Development & Deployment, Quality Management Tools, Customer Focused Organiza ons, Supplier Perfor‐

mance, Management, & Training/Development. Plus, strategies/ ps for preparing & taking the exam.

When Monday, January 6, 2014 6:00 PM ‐ Monday, February 24, 2014 9:00 PM

Pacific Time

Loca on Alcon Laboratories

15800 Alton Parkway, Irvine, California 92618 USA

Fee Course Registra on

Employed Member Fee $350.00 for a limited me ($400.00 original price) Nonmember Fee $500.00 for a limited me ($550.00 original price)

Unemployed Member Fee $200.00

Click here to view the event summary and register

Page 9

eScope January 2014

eScope Ad Rates

Ad Size Approx. Inch Size

1 Issue 6 Issues 12 Issues

Full page 8.5” x 11” $200 $1,100 $2,000

1/2 Page 7.5” x 4.91” $110 $605 $1,100

1/4 Page 3.67” x 4.91” $70 $385 $700

1/8 Page 3.67” x 2.36” $35 $195 $350

Checks should be made to: ASQ Orange Empire Section, and mailed to ASQ, PO Box 14183, Irvine, CA 92614, with ad copy,

instructions for placement, and frequency. SCOPE Editor: Dieter Eckstein 949‐677‐2751 or

email dreckstein@cox.net

...One more page in the ASQ Orange Empire Sec on History!

In a night when the Pareto charts, the Fishbone diagrams and the rest of the Qual‐ity Tools rested, Quality Professionals came to play, win and have fun!

As the diced rolled, the roule e wheel spun and the cards shuffled, smiles and good mes echoed at our Casino Night 2013.

Coordinated by Luke Foo and made possible by his support cast of volunteers, this year’s Dinner Social was one to remember.

About 80 members came and enjoyed the party ambiance to celebra ng a 2013 that flew by many of us faster than we could blink!

Congratula ons to the all the winners, specially to our 1st place winner: Nora Dowell (upper right corner).

Page 10 eScope January 2014

Page 11 eScope January 2014

ARRANGEMENTS

Vatsal Patel

arrangements0701@gmail.com

e‐SCOPE EDITOR/HISTORIAN

Dieter Eckstein

TEL (949) 677‐2751

dreckstein@cox.net

CAREER MANAGEMENT CHAIR

Bob Mehta

TEL (949) 510‐9138

bobasq1071@gmail.com

INTERNET CHAIR

Jay Mehta

TEL (949) 887‐0577

jaybmehta@gmail.com

MEMBERSHIP CHAIR

Steve Mar n

TEL (714) 270‐4815

smmar n727@sbcglobal.net

AUDITING CHAIR

Darrell Moyer

TEL (562) 795‐5990

darrellmoyer@sbcglobal.net

NOMINATING CHAIR

Don Shannon

TEL (949) 230‐4089

don‐shannon@a .net

VOC CHAIR

Stan Themea

TEL (909) 714‐4323

sthemea@ascprofiles.com

CHAIR

Anet Ant

TEL (949) 903‐3274

ane eant@hotmail.com

VICE CHAIR

Luke Foo

TEL 949 743‐9208

luke.foo@sppirx.com

TREASURER

Briana Sallows

TEL (909) 910‐8933

briana.sallows@gmail.com

SECRETARY

Laurie Pa on

TEL (949) 361‐9301

laurie.pa on@cox.net

EDUCATION CHAIR

Mark Lindsey

TEL (714) 273‐2678

markhikes@aol.com

CERTIFICATIONS/ RENEWALS

Cory Goral

TEL (949) 753‐6333

Corry.goral@alcon.com

CHIEF PROCTOR

Hassan Farah

TEL (909) 261‐3517

hfarah1@yahoo.com

PROGRAMS CHAIR

Dave Nagy

TEL (714) 883‐9305

daven@boleroassociates.com

2013 Leadership Team

REGIONAL DIRECTOR

Ed Ma hews (2014)

TEL (714) 686‐6638

ed.ma hews@honeywell.com

Elías Monréal (outgoing 2013)

TEL (520)‐241‐0478

emonreal@itde.com

DEPUTY REGIONAL DIRECTOR

Vinay Goyal

TEL (714) 876‐3927

vinaygoyal@sbcglobal.net