ES Implementation Process

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iGATE Global Solutions Limited

Classification: Company Internal

ES IMPLEMENTATION PROCESS

Prepared by Role Date of preparation

Sujatha Jogi Quality December 28, 2008

Reviewed by Role Date of Review

Lakshmi Narasimhan Komandur

Suresh Thiagarajan

Manager SEPG

GQM-QualityDecember 30, 2008

Approved by Role Date of Approval

Elizabeth Koshy Program Manager Process & Metrics February 9, 2009

Circulation Listhttps://my.igate.com/ipoint/quality/processes.jsp

VersionNumber

1.1
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iGATE Global Solutions Limited ES IMPLEMENTATION PROCESS

February 9, 2009 Version No. 1.1 Page 2 of 43


TABLE OF CONTENTS

1. OBJECTIVE ....................................................................................................................................... 4

2. SCOPE ............................................................................................................................................... 4

3. ENTRY CRITERIA ............................................................................................................................. 4

4. INPUT ................................................................................................................................................. 4

5. PARTICIPANTS ................................................................................................................................. 4

6. HIGH LEVEL PROCESS STEPS ...................................................................................................... 4

7. OUTPUT ............................................................................................................................................. 5

8. EXIT CRITERIA ................................................................................................................................. 6

9. METRICS ........................................................................................................................................... 6

9.1 EFFORT VARIANCE ...................................................................................................................... 69.2 SCHEDULE VARIANCE ................................................................................................................. 69.3 DEFECT REMOVAL EFFICIENCY ................................................................................................ 6

9.4

DEFECT INJECTION RATE ........................................................................................................... 69.5 PRODUCTIVITY ............................................................................................................................. 6

9.6 COST OF QUALITY ....................................................................................................................... 6

10. IMPLEMENTATION PROCESS ORACLE & PEOPLESOFT PRACTICE .................................... 6

10.1 DEFINITION PHASE .................................................................................................................. 610.2 OPERATIONS ANALYSIS .......................................................................................................... 710.3 SOLUTION DESIGN ................................................................................................................... 810.4 BUILD ........................................................................................................................................ 1010.5 TRANSITION ............................................................................................................................ 1210.6 TRAINING ................................................................................................................................. 1310.7 PRODUCTION .......................................................................................................................... 14

11. IMPLEMENTATION PROCESS SAP PRACTICE ....................................................................... 16

11.1

PROJECT PREPARATION ...................................................................................................... 16

11.2 SIZING & BLUEPRINT ............................................................................................................. 2011.3 FUNCTIONAL DEVELOPMENT ............................................................................................... 2311.4 FINAL PREPARATION ............................................................................................................. 2811.5 GO-LIVE & SUPPORT .............................................................................................................. 30

12. IMPLEMENTATION PROCESS SIEBEL PRACTICE.................................................................. 31

12.1 SCOPING & ANALYSIS ........................................................................................................... 3112.2 DESIGN .................................................................................................................................... 3312.3 CONFIGURATION & BUILD ..................................................................................................... 3512.4 TESTING ................................................................................................................................... 3612.5 DEPLOYMENT, SUPPORT & MAINTENANCE ....................................................................... 38

13.

PROCESS FLOW CHARTS ............................................................................................................ 40

13.1 PROCESS FLOW CHART ORACLE & PEOPLESOFT PRACTICE ..................................... 4013.2 PROCESS FLOW CHART SAP PRACTICE ......................................................................... 4113.3 PROCESS FLOW CHART SIEBEL PRACTICE .................................................................... 41

14. GLOSSARY ..................................................................................................................................... 42

REVISION HISTORY .................................................................................................................................. 43


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1. OBJECTIVE

The objective of the Enterprise Solutions (referred as ES in the rest of this manual)Implementation Process is to define the execution approach for all implementation projects fallingunder each of the practice areas in ES, namely Oracle, PeopleSoft, SAP & Siebel.

Each of the practice areas have been provided specific individual implementation frame works assequence of execution for Oracle & PeopleSoft are different from that of SAP or Siebel.

While Oracle & PeopleSoft practice will follow one common implementation framework, SAP & Siebelpractice areas have their own implementation frameworks.

Based on the individual implementation framework for each practice, this process manual hasprovided separate sections for each practice area and the inputs, the set of tasks to be carried out ineach phase and the outputs at the end of each phase have been clearly articulated in each of thesections.

Templates, forms, guidelines and checklists have been provided under the respective sections foreach of the practice areas.

2. SCOPE

In Scope Out of Scope

All Implementation Projects inOracle Apps, SAP, PeopleSoft &Siebel practice units

All Customer managed projects in ES business unit. All Upgrade projects in ES business unit.

All application support and maintenance projects inES business unit.

All projects falling outside the ES Business unit in theorganization.

3. ENTRY CRITERIA

3.1 Signed-off Contract / SOW

4. INPUT

4.1 Signed-off Contract / SOW

5. PARTICIPANTS

Delivery Manager, Group Project Manager, Project Manager, Business Process Analyst (BPA),Configuration Manager(CM), Tech Lead, Developer, Quality Facilitator, Networks & Customerrepresentative (SME, SPOC)

6. HIGH LEVEL PROCESS STEPS

SlNo.

ORACLE &PEOPLESOFT

PRACTICE

SAP PRACTICE SIEBEL PRACTICE RELATEDPROCESS IN QMS

1. Definition Phase Project Preparation Scoping & Analysis -Project Initiation-Project Planning-Project Progressmonitoring
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2. Operations Analysis Business Blueprint Design -Estimation process

3. Solution Design Realization Configuration &Build

-DevelopmentProcess

4. Build Final Preparation Testing -Functional Testingprocess

5. Transition &

Training

Training Deployment -Development

Process6. Production Go-live & support Support &

Maintenance-AMO process

For a detailed flow, refer toProcess flow chartof the respective practice in Section 13 of this manual

7. OUTPUT

The outputs from each phase for all the practices have been detailed in the respective sectionsbelow. Documented below are the key outputs for all the practices.

ORACLE & PEOPLESOFTPRACTICE

SAP PRACTICE SIEBEL PRACTICE

Project Management Plandocument

Current Business baseline

Future process model

High Level Gap AnalysisDocument

Application Setupsdocument

Conversion ProgramDesign

Functional Design

Document Technical Design

Document

Test plans

Test scripts

Test reports

Risk and Issue Log

Production supportinfrastructure document

UAT Sign Off

Training Documents.

Trained key & end users

Project Closure report

Customer Satisfactionsurvey

Defined company businessdrivers

Defined company businessmeasurements

Defined projectimplementation goals

Implementation strategy &document

Rollout strategy

Approved project plan andschedule

Project team training plan

Communication plan

Change management plan Quality assurance plan

Configuration managementplan

Test plan

Post implementation supportstrategy

IT Infrastructure document

Release plan

Completed requirementsdocument

Completed businessblueprint

End user training &documentation plan

Final test design

Service level strategy

Production system design

Test results

Final integration test report

Refined production support

Signed-off project scopedocument

Project plan

Communication plan

Gap analysis

Requirement specifications

Identified data migrationrequirements

Signed-off functionalspecification document

Signed off design documents

Test strategy

Test plans

CRP Plan Test reports

Signed off UAT

Trained end users

Successful deployment ofapplication as per FS inproduction

Open issues resolved andclosed

Stable application inproduction

Knowledge documentshanded over and completedKT sessions

Lessons learnt report

Signed off project closuredocument
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ORACLE & PEOPLESOFTPRACTICE

SAP PRACTICE SIEBEL PRACTICE

plan

Ready production system

Open issues resolved andclosed

Project sign-off and closure

8. EXIT CRITERIA

Project Support period over

9. METRICS

9.1 EFFORT VARIANCE

9.2 SCHEDULE VARIANCE

9.3 DEFECT REMOVAL EFFICIENCY

9.4 DEFECT INJECTION RATE9.5 PRODUCTIVITY

9.6 COST OF QUALITY

10. IMPLEMENTATION PROCESS ORACLE & PEOPLESOFT PRACTICE

Note: Since the implementation steps are similar to Oracle & PeopleSoft, both practices will followone single implementation process detailed below; however the templates, guidelines, checklists& standards are different for each practice and the same have been provided under the headingsof respective practice areas

For a detailed flow, refer to Process flow chart of the respective practice in Section 13 of this manual

10.1 DEFINITION PHASE

During Definition phase, the project management team plans the implementation project to definethe Project Work Plan. The goals are to identify business and system requirements, propose thefuture business model, and propose the application and information technology architecture. Theproject team is organized and oriented. The team develops a plan to ensure team members receivethe training and support necessary to perform their roles on the project.

Tasks Responsibility

Templates/Forms

Guidelines Checklists Standards

Inputs Client Current TechnicalArchitecture

Client current financialsand operating structures

Existing systemarchitecture

Current Business model

High level processdesigns

ORACLE:Technicalarchitecturebaseline (TMP1)

Financial &OperatingStructure(TMP2)

ORACLE:ProjectStart-upchecklist(TMP3)

Tasks Prepare / procure the

Business Process

PM
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Templates/Forms


Architecture

Prepare / procure theCurrent Business

baseline document

Prepare the WorkManagement Plans andProcedures

Prepare the Projectmanagement plan

PM

Product Walk-through bythe client to project teammembers

SME/SPOC

Review and Obtain Sign-Off on

Project plan &

Current businessbaselinedocuments

PM

Outputs Project Management

Plan document

Work ManagementProcedures Document

Current Businessbaseline

ORACLE:

Projectmanagementplan (TMP4)

Workmanagementprocedures(TMP5)

Currentbusinessbaseline (TMP6)

PS:Projectmanagementplan in QMS

Project Statusreport (TMP3)

ORACLE:

Meetingagenda(TMP7)

Meetingminutes

Projectprogressreport(TMP8)

ORACLE:

Projectmanagementchecklist(TMP9)

10.2 OPERATIONS ANALYSIS

During the Operations Analysis phase, the project team collects management, technical, and end-user business process information and requirements. The project team develops businessrequirements scenarios used to assess the level of fit between the detailed business requirementsand standard application functionality. The project team also creates a model for the application
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structure and suggests an overall technical architecture. Prototyping of business processes maybegin in this phase to aid in analysis and demonstrate feasibility of design options.


Templates/Forms

Guidelines Checklists Standard

Inputs Current Business Baseline(As Is Process)

Tasks Analyze Current Businessoperations

PM PS:Businessrequirementgathering(TMP9)

Gather accurate informationand define detailed function,data and operationalrequirements

PM

Design business processes indetail, covering variants ofthe high level processes.

PM

Prepare businessrequirements mapping andconduct gap analysis

PM PS:Fit-gapanalysis(TMP2)

Review and Sign-Off onFuture process model, Gapanalysis document andReports list documents

PM

Outputs Future process model


Master Reports tracking list

ORACLE:

Futurebusinessmodel

(TMP10)

High levelgapanalysis(TMP11)

Masterreporttrackinglist(TMP12)

10.3 SOLUTION DESIGN

The goal of the Solution Design phase is to create the optimal business process solution to meet thecurrent and future business requirements. During Solution Design, project team members designapplication configuration options and detailed business procedure documentation. Detailed design ofany custom extensions, interfaces and data conversions occur during this phase. The team alsoidentifies process and organizational changes required for implementation.
http://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP12_RD080%20Master%20Report%20Tracking%20List.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP11_BR010%20High-level%20Gap%20analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP10_BP080%20Future%20process%20model.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP2_fit-gap_Analysis.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP9_Business%20Requirements%20Gathering.doc


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Templates/Forms

Guidelines Checklists Standads

Inputs Current Business Baseline

Future process model


Master Report TrackingReport list

Tasks Prepare the Module Designand Application setups

PM &Tech lead

Prepare Conversionenvironment

PM &Tech lead

PS:Dataconversionrequirements & strategy(TMP6)

Dataconversion

specification(TMP7)

Prepare/define Conversionstandards

PM &Tech lead

Prepare design Conversionprograms

PM &Tech lead

Prepare data Conversion PM &Tech lead

Conduct first CRP(Conference Room Pilot)

GPM &PM

Review and Sign-Off onApplication setup document,security profile document,

Conversion environment,Conversion program designs,Functional design document,technical design documentand Security profilesDocument.

PM

Outputs Application Setups document

Conversion Environment

Conversion Program Design

Functional Design Document

Technical Design Document

Security Profiles

ORACLE:

Conversionenvironment(TMP13)

Conversion

Programdesign(TMP 14)

Applicationextensionsfunctionaldesign(TMP15)
http://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP15_MD050%20Application%20Extensions%20Functional%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP14_CV060%20Conversion%20Program%20Designs.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP13_CV030%20Conversion%20Environment.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP7_Data%20Conversion%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP6_Data%20conversion%20req%20and%20strategy.doc


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Templates/Forms

Guidelines Checklists Standads

Applicationextensiontechnical

design(TMP16)

SecurityProfile(TMP34)

BR100Applicationsetupdocumentset {zip file}(TMP35)

S:

echnicalpecificationocumentTMP5)

unctionalesignocument(TM4)

10.4 BUILDDuring the Build phase, the development team codes and tests all custom extensions includingapplication enhancements, conversions, and interfaces. The team creates and executesperformance, integration and business system tests. This phase of the project is focused mostly onquality control, testing and documentation of the solution. Whether the code is an extension of thepackaged application or custom development quality is paramount to the success of this phase ofthe project.


Templates/Forms

Guidelines

Checklists Standard

Inputs Application Setups document

Gap Analysis document

Development Environment

Conversion Program designs



CRP Comments

Tasks Develop ConversionPrograms

PM &Tech lead

Ensure to accommodate CRP Tech lead
http://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP5_Technical%20Specification.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_UPG&IMP_TMP35_BR100Application%20Setup%20Documents%20set.ziphttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP34_BR110%20Security%20Profiles.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP16_MD070%20Application%20extension%20technical%20design.doc


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Templates/Forms

Guidelines

Checklists Standard

comments

Develop Business systemtest plans and perform testing

Tech lead&

Develope

rs

PS:Test plan(TMP10)

Unit testplantemplate(TMP15)

Perform Conversion unittests, business object testsand validation tests.

PM &Tech led

Conduct second CRP(Conference Room Pilot)

PM &Tech lead

Resolve the CRP commentsand migrate the applicationalong with customizations to

UAT instance

PM &Tech lead

Obtain Sign Off PM &Tech lead

Review the Test documentsand obtain Sign-Off.

PM PS:Testprogressreport(TMP17)

Testclosurereport(TMP16)

Design Production supportinfrastructure

GPM &PM

RACLE:roductionupport

nfrastructur(TMP23)

Develop Transition Plan PM &Tech lead

Outputs System Test Script

Conversion Test Plans

Performance Test Scripts

Performance Test Report

Risk and Issue Form

Risk and Issue Log

Production supportinfrastructure document

Develop Transition Plandocument

RACLE:

ystem testcriptTMP17)

onversionest plansTMP18)

erformanceest scriptsTMP19)
http://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP10_Test%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP10_Test%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP10_Test%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP19_PT040%20Performance%20Test%20Scripts.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP18_CV070%20Conversion%20Test%20Plans.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP17_TE040%20System%20Test%20Script.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP16_Test_Closure%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP17_Test_Progress_Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP15_Unit%20Test%20Plan%20Template.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP10_Test%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP10_Test%20Plan.doc


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Templates/Forms

Guidelines

Checklists Standard

erformanceest reportTMP20)

isk & issueormTMP21)

isk & issueog (TMP22)

ransaction

ontingencylanTMP24)

S:ssue trackerTMP1)

unctionalesignocumentTMP4)

estcripts(TMP

11)

10.5 TRANSITION

During the Transition phase, the project team deploys the finished application into the customersorganization. The transition phases success depends on the Build phase for the fully tested qualitybusiness system. The project team fully executes data conversion and uses the developeddocumentation to train end users and support staff. The project team conducts a productionreadiness check with the business user and technical community. There should also be multiple trailruns before the final version is released to the user community. If the implementation includes aphased deployment, transition will occur multiple times with subsets of the applications deployed tovarious geographical sites and/or business units at different times.

Tasks Responsibility Templates/Forms Guidelines Checklists Standard

Inputs Solution Design Document

Application Setups document

Tasks Conduct UAT (UserAcceptance Testing)

PM &Tech lead

Prepare Production PM &Tech lead
http://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP22_Risk%20&%20Issue%20log.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP22_Risk%20&%20Issue%20log.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP22_Risk%20&%20Issue%20log.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP1_Issue%20tracker.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP1_Issue%20tracker.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP1_Issue%20tracker.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP11_Test%20Scripts.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP4_Functional%20design%20document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP1_Issue%20tracker.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP1_Issue%20tracker.xlshttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP24_PM030%20Transaction%20&%20Contingency%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP22_Risk%20&%20Issue%20log.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP22_Risk%20&%20Issue%20log.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP21_%20Risk%20&%20Issue%20form.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP20_PT130%20Performance%20Test%20report.doc


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Templates/Forms


Environment

Setup applications and verifyproduction readiness

PM &Tech lead

Implement production support

infrastructure

PM &

Tech leadOutputs

UAT Sign Off

Production Environment

Go Live readiness checklist

RACLE:nstallationAhecklistTMP25)

roductionupport

nfrastructur(TMP23)

ransition

trategyTMP26)

nternalransitionlanTMP27)

S:

utoverpproachlanTMP14)

10.6 TRAINING

During this phase, Project manager will identify the clients technical staff and Key users to providethe training. Training will be given on Functional business flows based on the key users roles.


Templates/Forms


Inputs Application setups document



Testing Document

PS:Application setup

document(TMP13)

Tasks Identify Key Users and Endusers.

PM &Tech lead

Prepare training material PM, Techlead &Developers

PS:TrainingPlan(TMP8)
http://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP8_Training%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP13_Application%20Setup%20Document.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/PS_IMP_TMP14_Cutover%20Approach%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP27_Internal%20Transition%20Plan.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP26_PM010%20Transition%20Strategy.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP23_PM020%20Production%20support%20infrastructure.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP25_PM040%20Installation%20QA%20Checklist.doc


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Templates/Forms


Trainingmanual(TMP12)

Provide training PM &Tech lead

Outputs Training Documents.

Trained key & end users

ORACLE:

Sampletrainingdocument{Filledtemplate}(TMP28)

Train thetrainerManual(TMP29)

10.7 PRODUCTION

The Production phase starts immediately with the production cutover. Production marks the lastphase of the implementation and the beginning of the system support cycle. Included in this finalphase is a series of refinement and measurement activities. The Information Systems (IS) personnelwork quickly to fine-tune the system and begin regular maintenance. The group will also provideongoing support to the organization for the remaining life of the application


Templates/Forms


Inputs Refine production system Production issue resolution

process flow

Support Resource Plan

Tasks Resolve Stabilization issues PM &Techlead

Fix Production bugs PM &Techlead

Provide function support tousers and technical team

PM &Techlead

Close Project

Initiate the Customersatisfaction survey

DM,GPM &

PM

CSStemplate

Outputs Issue resolution plan

Project Closure report

Customer Satisfaction Report

ORACLE:

Accepta
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Templates/Forms


ncecertificate

(TMP29)

ClientSatisfactionreport(TMP30)

Endreport(TMP31)

Projectclosure

details(TMP32)

iGatescustomersatisfactionsurveyform(TMP33)
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A_IMP_TMP30_CR080%20Client%20Satisfaction%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP30_CR080%20Client%20Satisfaction%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP30_CR080%20Client%20Satisfaction%20Report.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP29_Acceptance%20Certificate.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP29_Acceptance%20Certificate.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP29_Acceptance%20Certificate.dochttp://ixchange.igate.com/sites/intranet/quality/Templates/ORA_IMP_TMP29_Acceptance%20Certificate.doc


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11. IMPLEMENTATION PROCESS SAP PRACTICE

For a detailed flow, refer to Process flow chart of the respective practice in Section 13 of this manual

11.1 PROJECT PREPARATION

The purpose of this phase is to provide initial planning and preparation for SAP ERP (formerly

called as SAP R/3) implementation project. Although each implementation project has its ownunique objectives, scope, and priorities, the steps in this Phase help identify and plan the primary

focus areas to be considered. By following these early in an implementation project, it will help the

project manager to ensure that the project proceeds efficiently, and that a solid foundation for asuccessful implementation project is laid.


Templates/Forms


Inputs Signed SOW/Contract

Documented list of thecustomers strategicobjectives and businessmeasurements forimplementation

Data gathered from the salescycle

Project scope document

Tasks Define project missionstatement

PM

Define business drivers PM

Identify businessmeasurements

PM

Identify projectmeasurements

PM

Develop change charter PM Refer to

SAPs 1)Guidelinesforcreating achangecharter(TMP1)

Assemble project chartercomponents

PM

Approve project charter PM

Review implementationproposal

PM, BPA,Tech lead

Refer toSAPs 1)Enterprise

processareascopedocument(TMP2)

Confirm implementationmethodology

PM

Check strategy for rollout PM, BPA,Tech lead
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ES Implementation Process

Documents

Transcript of ES Implementation Process