Error-Free Performance - A Business Advantage

INCREASING BUSINESS ADVANTAGES

THROUGH

ERROR-FREE PERFORMANCESM

Tapping New ValueWork Product of Apex PM solutions, LLC, all rights reserved.

www.ApexPMsolutions.com

Introduction and Q&A

http://www.apexpmsolutions.com/

SO, WHAT IS ERROR-FREE PERFORMANCE?

EFP is a methodology consisting of a suite of tools, all

focused at reducing human mistakes and the personal and

financial consequences of those errors.

EFP will:

Reduce human errors

Remove error-likely situations from work environments and

processes

Build defenses that mitigate the consequences of errors

Shift thought processes and business cultures




ERROR-FREE PERFORMANCE IS:

Not designed to stop or prevent all mistakes

Not a 1-step, 1-stop, 1-time fix-all

Not a punitive system

Not just another management, Safety, or HR

program




EFP Starts with Acknowledging:

Organizational values influence individual behaviors

People are fallible and will make mistakes

Errors can be prevented

The consequence of errors is almost always

predictable and controllable




HOW DOES ERROR-FREE PERFORMANCE WORK?

EFP has been established along three distinct areas:

Error-Free Performance

Organizational Values

Behaviors

Processes




EFFORT / VALUE / SUSTAINABILITY OF

ERROR-FREE PERFORMANCE (EFP)

BUSINESS PROCESS AND INDIVIDUAL BEHAVIORS




Individual Behaviors

Business Processes

and Methods

Measure and Adjust

Culture and

Values

Error-Free Tools Training

Develop EFP “Champions”

On-going programmatic

Awareness

Error-trap reduction

Complexity reduction

Human Performance Rate

Correcting Action Program

Sponsorship and modeling

Supporting and sustaining

Elements of Error-Free Performance Program




70-80% of mishaps in business

involve errors made by people, many

within “good processes”.

In 2005, a unique set of Error-Free

tools were introduced that easily and

dramatically reduce error-likely

situations in business processes.

BUSINESS PROCESS AND

ERROR-FREE TOOLS

Focus of EFP in business processes and

work methods center on:

Complexity Reduction

Error-Trap Reduction




CONTINUAL PROCESS IMPROVEMENT – PROGRESSION

Poor

Better

Best




INDIVIDUAL BEHAVIORS

Error-Free Tool book Training

Often first introduction to shift beliefs about “mistakes” and sets

the ground-work of understanding and real benefits of EFP.

Customized examples and exercises that the audience can relate.

Train-the-trainer or full instructor led

EFP “Champion” – engaging a few individuals to help champion EFP

has been a very effective way to help move an entire organization

forward. These individuals must be highly respected among their peers.

Programmatic Awareness – We work with supervisors and managers

to provide ongoing materials and topics related to EFP and the specific

work of our clients. This continual awareness is a critical step in the

overall change-management plan and helps assure sustainability.




Q - Does Error-Free Performance (EFP) Work?

A - Error-Free Performance has been hugely successful in reducing the costly results of

human errors. We have all heard that “mistakes will happen”. Through understand

and practice of EFP tools and methods, this statement is changed to “mistakes will

happen and we are prepared to minimize the consequences”.

ERROR-FREE PERFORMANCE

QUESTIONS AND ANSWERS

Q – Why have I not heard of Error-Free Performance?

A – EFP has been used and refined since 1999, predominantly in very high risk

industries such as petro-chemical & nuclear power. After realizing tremendous

business advantages, introduction to other business functions starting in 2005.

Sustainable financial gains have been realized by these groups through the

minimizing of human errors and consequences.






Q – What makes EFP different?

A – Continual improvement programs such as Lean and Six sigma focus on improving

business processes with little or no spotlight on minimizing the consequence of human

mistakes or designing HP “defenses” into processes. Experience has shown that

eliminating Error-Traps within processes, coupled with employee awareness, is more

positive and sustainable than any process improvement effort.

Q – Is there value in using some parts of EFP, but not others?

A – Absolutely. The overall EFP “suite” is designed to be used both individually and

collectively. The only requirement is that the client-value of each component must be

measurable and sustainable.

Q - How is EFP different from continual improvement or other process improvement

methods?

A - EFP is not separate from other efforts, it is seamlessly included as part of these

efforts and into the fabric of day-to-day business.






Q – Where is EFP being used?

A – EFP is currently in place in a wide array of businesses including:

Engineering & design

Production

Project Management

Customer Care Centers

Work Process Groups

Fleet Management

Skilled-craft workforce

Information Technology

Legal

Billing and Accounts

Governmental groups

Materials and Logistics

Warehousing

Contract Management

Staffing

Finance

Educational Institutes

Human Resources

Q – How can one program be used so successfully in such a wide variety of business

circumstances?

A – Error-Free Performance is designed using Maturity Modeling. This platform

allows many users, each with unique business needs and goals, to take advantage of

the benefits of EFP today and into the future.




THIS DOCUMENT IS THE BASIS OF

PRESENTATION MATERIAL FOR MULTIPLE

CONFERENCES THROUGHOUT 2009.

IT IS SOLELY THE WORK PRODUCT OF

APEX PM SOLUTION

AND CANNOT BE DUPLICATED OR USED

WITHOUT WRITTEN AGREEMENT.



Error-Free Performance - A Business Advantage

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Transcript of Error-Free Performance - A Business Advantage