ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪...
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Transcript of ERICSA 51 st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪...
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Communication between
the States:
Hello. Can You Hear Me Now?
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Presenting
Moderator: Lisa BenderSpeaker: Jay ButlerSpeaker: Kesha RodriguezSpeaker: David M. Broselli
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
AGENDA
Describe the tools all states can utilize for effective communication.o Current Technologyo States’ Websiteso Emailo Call Centers
Discuss developing partnerships with Border States
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Presenting
JAY BUTLER
STATE TECHNICAL SUPPORT
OCSE FEDERAL PARENT LOCATOR SERVICE
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
OCSE Tools
Intergovernmental Reference Guide (IRG)
Child Support Enforcement Network (CSENet)
Query Interstate Cases for Kids (QUICK)
Interstate Case Reconciliation (ICR) Project
Electronic Document Exchange (EDE)
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Intergovernmental Reference Guide (IRG)
o General/State/Tribe-at-a-Glance
o Reciprocity
o Age of majority
o Statutes of limitations
o Support details
o Income withholding
o Paternity
o Support order establishment
o Support enforcement
o Modification and review/adjustment
o Lump sum payments
o Insurance match
State and Tribal Profiles
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Intergovernmental Reference Guide (IRG)
Location and Addresseso State contact data
Regional
County
o Tribal contact data Names, addresses, telephone numbers
Fax numbers and email addresses
Tribal Address Types: Tribal Office 1
o Central and regional OCSE office contact data
o International contact data
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Child Support Enforcement Network (CSENet)
Child Support Enforcement Network (CSENet) o A batch interstate communication tool that sends
information through the use of standardized transactions.
oLevels of automation vary by state
oAutomated case narrative entries
oAutomated updates to some fields
oAll states use CSENet to some extent
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
CSENet Benefits
Requests for Two-state case actions
Assistance with one-state case actions
Locate requests
Provision of Case status
Unsolicited case action updates
Free-form text information
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Query Interstate Cases for Kids (QUICK)
Real-time access to other states’ data Single case
Other state’s case ID required
View Participants
Financial data
Case activities
Worker contact information
Use of standard data elements
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
QUICK Benefits
Provides a snapshot of informationo Without contacting the other state’s worker
o Allows more expeditious case processing
o Data used in court appearances
o Interstate case reconciliation
FCR Query function Who has a case with a shared participant?
Can I access their case through QUICK?
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Interstate Case Reconciliation (ICR)
Provides user with:o Case ID for other stateo Verified SSNso Other state’s case statuso Contact information
Case synchronization can lead to:o Better service to familieso Increased performance measureso Increased communication via QUICK and CSENeto Case closure
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Case Discrepancies Identified by the ICR
Incorrect case ID’s for other state
Open interstate case matches to a closed case in the other state
Verify SSNo No SSN for the case participant when other states is verified
o SSN does not match SSN of the other state
Case cannot be found in other state’s ICR extract file
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Electronic Document Exchange (EDE)
A secure document exchange
Standard documents and formso Child support documents o Uniform Interstate Family Support Act
(UIFSA) forms electronically -current standard of 22 imaged documents
-forms can be exchanged
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Electronic Document Exchange (EDE)
Provides foro Requests of specific documents from other
states o Forwarding of unsolicited documents such
as UIFSA transmittals
Imaging systems can be state or county based
Multiple image file formats are available
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Intergovernmental Resources
CSENet Interface Guidance Document Version 8.0 http://
www.acf.hhs.gov/programs/css/resource/csenet-interface-guidance-document
QUICK User's Guide Version 8.0 http://www.acf.hhs.gov/programs/css/resource/quick-users-guide
Intergovernmental Reference Guide http://www.acf.hhs.gov/programs/css/irg-state-map
Interstate Case Reconciliation User Guide Version 13.1 http://www.acf.hhs.gov/programs/css/resource/interstate-case-
reconciliation-user-guide
EDE Help Desk: Email: [email protected] 800.258.2736
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Reminder
OCSE- IRGo Provides phone number and email
addresses Direct contacts or Call Center information
o Links to state webpages Some state webpages have links to the Paternity
Opportunity Program
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Questions
Does your state have any limitations utilizing this technology?
Are your staff trained to use all the tools discussed?
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Contact Information:
Jay Butler
State Technical Support Liaison
OCSE Federal Parent Locator Service
Tel: 615-892-0554
E-mail: [email protected]
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Presenting
Kesha Rodriguez, Program Specialist
USDHHS/OCSE - New York Region
David M. Broselli, Assistant Chief
FAMILY PRACTICE DIVISIONADMINISTRATIVE OFFICE OF THE COURTS STATE OF
NEW JERSEY
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Communication is the key to
Improving staff performance Improving customer serviceEstablishing creative partnershipsUpdating staff on changes to
Federal/State intergovernmental policiesProviding technical assistance to
improve overall State performance and meet Regional goals
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
A Border County Meeting
Is a condensed version of the former Bi-Regional Interstate Meetings
Developed regionally to address states specific needs
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Meeting Benefits
Networking for interstate case workers Update on Federal policy and/or program
changes Open discussion
o address case specific issueso concerns between the two jurisdictions
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Meeting Outcomes
Improved communication with state counterparts
Increased willingness to collaborate. Improved collections and performanceDirect networking exchange
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Recommendation
Become a meeting host o Contact state officialso Contact regional officials
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Originally a Wisconsin, Illinois and Indiana Border Project
Electronic sharing of information List of contacts only available to membersContract requires availability to other members
National Child Support Communication Forum
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Who to Call
Call Center for case based issueso Be detailed o Have case number and questions readyo Create your message trail
Central Registry - If attempts to contact other state fail
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Contact Information:
Kesha Rodriguez, Program Specialist
USDHHS/OCSE - New York Region
Tel: 212-264-2890 ext. 135
E-mail: [email protected]
David M. Broselli, Assistant Chief
NJ Judiciary - Family Practice Division
Tel: 609-292-6619
E-mail: [email protected]
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
Questions
Does your state have any projects similar to a Border Project?
Who has opportunities in your agency to develop professionally?
ERICSA 51st Annual Training Conference & Exposition ▪ May 18 – 22 ▪ Sheraton Greensboro ▪ Greensboro, North Carolina
REVIEW
Current Technologyo OCSE Website
o IRGo States Homepages
o State Services Portalo QUICKo EDE
o CSENeTo Call Centers
Creative Partnershipso Border Projectso National Child Support
Communication Forumo Networkingo Conferences