Erica Parker Resume 1

ERICA PARKER 2405 Walthall Court, Fredericksburg, VA 22408 Home: 5407355120 [email protected] Looking to secure a position with a stable and profitable organization where I can utilize my educational background and work experience while gaining further experience, diversifying my skills, achieving personal growth, and enhancing the company's productivity and reputation. Highly personable professional with over two years of experience in customer services and call-center operations. Proven strong interpersonal and communication skills. Possess excellent time management and adaptation skills, very organized, responsible with an attention to detail. Takes initiative to be a leader, very logical, precise and analytical. Able to work unsupervised or in a team environment. Experienced in use with the Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook. Possess excellent communication and inter-personal skills Collaborate easily with co-workers and work well independently Polite, respectful, and courteous manners Excellent record of dependability and reliability Computer proficiency Operate multi-line phone system Perform effectively despite sudden deadlines and changing priorities Proven ability to identify, analyze, and solve problems Highly reliable self-starter; can be counted on to complete assignment 09/2013 to Current DENTAL ONE ASSOCIATES Fredericksburg, VA Receptionist Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of the business office, presentation of financial treatment plan options, and recall/ recare system. Maintain accounts receivable activity Sort, organize, and distribute mail Post checks received each day Manage patient financial accounts Prepare bank deposits Monitor inventory and order office supplies as needed Accurately file patient information Answer and respond to telephone calls with professionalism Take detailed messages Contact insurance companies regarding coverage and payment plans Perform clerical duties such as copying faxing filing emailing etc. Send payment notices to insurance companies and patients Receive and process payments made by patients or insurance companies Enter patient information into computer system (CPS/QSI) and check-in patients gathering all personal and insurance information needed. Prepare letters and documents Research and retrieve information Maintain a professional reception area Open and close office according to office protocol. OBJECTIVE PROFESSIONAL SUMMARY SKILLS EXPERIENCE EDUCATION

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Transcript of Erica Parker Resume 1

ERICA PARKER2405 Walthall Court, Fredericksburg, VA 22408

Home: [email protected]

Looking to secure a position with a stable and profitable organization where I can utilize my educational background andwork experience while gaining further experience, diversifying my skills, achieving personal growth, and enhancing thecompany's productivity and reputation.

Highly personable professional with over two years of experience in customer services and call-center operations.Proven strong interpersonal and communication skills. Possess excellent time management and adaptation skills, veryorganized, responsible with an attention to detail. Takes initiative to be a leader, very logical, precise and analytical. Ableto work unsupervised or in a team environment. Experienced in use with the Microsoft Office System (includingMicrosoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook.

Possess excellent communication and inter-personalskills Collaborate easily with co-workers and work wellindependently Polite, respectful, and courteous manners Excellent record of dependability and reliability Computer proficiency

Operate multi-line phone system Perform effectively despite sudden deadlines andchanging priorities Proven ability to identify, analyze, and solveproblems Highly reliable self-starter; can be counted on tocomplete assignment

09/2013 to Current

DENTAL ONE ASSOCIATESFredericksburg, VA

ReceptionistResponsible for administering the day-to-day activities of the business office, including: maintenance of the records ofpatients, scheduling of patients, accounts receivable, maintaining appearance and order of the business office,presentation of financial treatment plan options, and recall/ recare system.

Maintain accounts receivable activitySort, organize, and distribute mailPost checks received each dayManage patient financial accountsPrepare bank depositsMonitor inventory and order office supplies as neededAccurately file patient informationAnswer and respond to telephone calls with professionalismTake detailed messagesContact insurance companies regarding coverage and payment plansPerform clerical duties such as copying faxing filing emailing etc.Send payment notices to insurance companies and patientsReceive and process payments made by patients or insurance companiesEnter patient information into computer system (CPS/QSI) and check-in patients gathering all personal andinsurance information needed.Prepare letters and documentsResearch and retrieve informationMaintain a professional reception areaOpen and close office according to office protocol.

OBJECTIVE

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION