eReader & Gadget Presentation - NELA 2013
13
Mat Bose – Assistant Director, Hooksett Library [email protected]
Transcript of eReader & Gadget Presentation - NELA 2013
Public library located between two cities in southern NH (Concord & Manchester)
Serve almost 14,000 people (population)
6,700 card holders
Circulated 210,000 items (FY2013)
2013 New Hampshire Library of the Year! (NHLTA)
What are we doing? Facilitating a monthly user group meeting
All devices welcome
Promote library services
Supporting device users
Building relationships
Why are we doing it? Community needs technology support
Promote our services
Overdrive & 3M
Lending devices
Atomic Training
Online Newsstand
Electronic Resources
How do we do it? Two library facilitators
Registration (device & specific questions)
Communicate with attendees (E-mail list)
Agenda - Invitation
Follow up information
Share a library service, tech news, apps, brochures, etc.
Answer questions
Smaller groups by device/OS
Marketing the group Electronic Sign
Referrals from staff members
E-mail communications
Flyers in library (and on kiosk computer)
Local Newspaper, Newsletter (Constant Contact), etc.
Website and Calendar of Events
Our Experience Challenges Achievements
Size of the group
Experience levels of users
Variety of Devices
Regular attendees
Group member assistance
Awareness of services
3M
Atomic Training
Byki
Mobile Catalog
Word of Mouth Promotion
Staff Education
Example #1
“Thank you for showing me how to use the 3M Cloud Library, I am using it for all of my eBook reading now!”
Kindle Fire HD User (was struggling with Overdrive)
Example #2
“Can I make an appointment to get additional help with my Google Nexus, and my computer questions?”
Google Nexus User (Ongoing support)
Example #3
“I’d be happy to get together sometime to help you learn more about your iPad.”
User Group Attendee (to another attendee)
Reasons to continue… Interaction (Patron feedback)
Perception (Tech Assistance @ Your Library)
Resource awareness (Promoting services)
Community connections
Word of Mouth Promotion
What is next? Individual Instruction
iPad Classes
Computer Classes
Atomic Training
EveryoneOn.org (Find free training classes)
