Epion e-Brochure July 2020 · 2020. 10. 20. · Health screeners, e.g., Coronavirus, PHQ 2/9 Chief...

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Platform Overview Our mobile patient check-in and telehealth solutions help physician practices and ambulatory clinics provide anytime, anywhere care that drives greater efficiency, engagement and revenue. Combined, they empower your practice to deliver virtual care that feels personal, familiar and easy to use – with no download or log-in required. Our patient experience platform delivers a seamless and frictionless digital patient experience—from check-in to telehealth. A Better Patient Experience That's Better for Everyone (800) 293-4564 [email protected] www.epionhealth.com Epion Check-In Epion Telehealth Demographic and contact information Health screeners, e.g., Coronavirus, PHQ 2/9 Chief complaint History of present illness With Epion Check-In, the process starts on the phone, well ahead of the scheduled appointment, allowing patients to complete steps at their convenience. Digital Check-In Review of systems Insurance card verification/images Health history Custom consents and forms

Transcript of Epion e-Brochure July 2020 · 2020. 10. 20. · Health screeners, e.g., Coronavirus, PHQ 2/9 Chief...

  • Platform Overview

    Our mobile patient check-in and telehealth solutions help physician practices and ambulatory clinics provide anytime, anywhere care that drives greater efficiency, engagement and revenue. Combined, they empower your practice to deliver virtual care that feels personal, familiar and easy to use – with no download or log-in required.

    Our patient experience platform delivers a seamless and frictionless digital patient experience—from check-in to telehealth.

    A Better Patient Experience That's Better for Everyone

    (800) 293-4564 • [email protected]

    Epion Check-In Epion Telehealth

    ✔ Demographic and contact information

    ✔ Health screeners, e.g., Coronavirus, PHQ 2/9

    ✔ Chief complaint✔ History of present illness

    With Epion Check-In, the process starts on the phone, well ahead of the scheduled appointment, allowing patients to complete steps at their convenience.

    Digital Check-In

    ✔ Review of systems✔ Insurance card

    verification/images✔ Health history✔ Custom consents and

    forms

  • (800) 293-4564 • [email protected]

    Platform Overview

    The Epion Rules Engine allows for unique configurations based on appointment type, provider and patient record information. The result is better data capture, more streamlined workflows and improved patient outcomes.

    Optimized Patient Journeys

    Based on predetermined rules, patients checking in enjoy a personalized experience tailored to the needs of their visit, including relevant, eligible screenings, presentation of balances due and request for demographic and health history information.

    Data Flow Is Never Interrupted Even though life sometimes is

    J R D O E

    D E D U CT I B L E CO I N S U R A N CE $ 3 0 5 0 %O FFI CE V I S I T $ 5 0 5 0 %S PE CI A L I S T V I S I T $ 1 0 0 $ 1 0 0E M E R G E N CY R O O M $ 1 0 0 $ 1 0 0I N PA T I E N T H O S P CO PA Y $ 1 0 0 5 0 %

    OMNIASILVER

    M e mb e r I D N u mb e r

    Y K Q 5 G W C1 2 3 4 5 6 7 8

    G R O U P N U M B E R 1 00J Y C H - 0008CO N T R A CT T Y PE S I N G L E

    OMNIA

    R x B I N : 03 3 9 21R x PCN : I L D R

    S M

    S M

    4 6 2 8 7 6 0 0 9 8 7 6 2 3 0 0 4 B

    H o riz o n B lu e . c o m

    O M N I A T I E R 1$ 3 0 0 0 S / $ 6 0 0 0 F

    T I E R 2$ 3 0 0 0 S / $ 6 0 0 0 F

    PrimaryCard Front

    Hi Jane.

    Real-time bidirectional EHR updates. Pick up where you left off. Nothing gets lost!

    SUEFEMALE, AGE 72MEDICARE AWVIN-OFFICE

    DemographicsROSMedical HxFamily HxHealth Risk AssessmentAllergiesMedicationsSurgical HxPHQ-9STEADIGAD-7

    CHECK-IN TIME

    12:48MINUTES

    JOHNMALE, AGE 25NEW PATIENTTELEHEALTH

    Insurance CardPayment - Co-PayPayment Contract PhotoDemographicsConsentsROSMedical HxFamily HxSocial HxAllergiesMedicationsSurgical HxPHQ-2/9

    Medications

    CHECK-IN TIME

    9:26MINUTES

    ANNEFEMALE, AGE 41FOLLOW-UPTELEHEALTH

    Payment - Co-PayPayment - Outstanding BalanceROSAllergiesMedications

    CHECK-IN TIME

    3:12MINUTES

    Betterdata workflows

    Bettercollections

    Betteroutcomes

    Fasterexams

    Increasedrevenue

    Epion Delivers

  • (800) 293-4564 • [email protected]

    Platform Overview

    Epion’s automated and integrated digital health risk assessments are designed to save your practice time while maximizing clinical workflows, reimbursement and patient engagement.

    Health Risk Screeners

    Secure, PCI-compliant and fully integrated with most EHR systems.

    Patient Payment

    • Improve cash flow • Decrease collections fees • Reduce statement mailing

    expenses and labor• Reduce paper expense and

    labor from digitizing receipts

    • Reduce write-offs• Free up-front desk staff to

    work on higher value tasks• Increase payment contract

    enrollment

    PHQ-2/9: DepressionPHQ-4: Anxiety & DepressionORT: Opioid RiskSTEADI: Fall Risk

    health risk assessments are designed to save your practice time while maximizing clinical

    PHQ-4: Anxiety & DepressionAudit C: Alcohol Abuse CAGE-AID: Alcohol AbuseCRAFFT: Substance AbuseEPDS: Postnatal DepressionGAD-7: Anxiety

    Reach patients at a moment's notice with custom text messages.

    Custom Text Messaging

    • Instant messaging capability using the Epion Inbox (Chrome extension or web page)

    • Use text defaults of custom messaging, up to 160 characters

    • Private and secure

    Hi Darla, Please stay in your car. When we are ready to see you, we will provide instructions.

  • (800) 293-4564 • [email protected]

    Platform Overview

    Differentiate your practice by meeting patients where they are. Epion Telehealth connects and engages patients across all devices—desktop, tablet and smartphone—making routine visits easy, convenient, accessible and satisfying.

    Epion Telehealth is a natural extension of Epion’s #1-rated check-in platform.

    Appointment Set

    20April 2020

    20

    Waiting Room

    Waiting Room

    MA Visit

    Consent Form

    Doctor Visit

    A mirror image of your in-office work flow

    Epion Check-in

    ✔ Check-in✔ Consent forms✔ Waiting rooms✔ MA visit✔ Doctor visit

    STARTHERE

    You set the appointment and we'll take it from there! Our telehealth workflow is designed to mirror the steps and order that exist in the office.

    Epion's telehealth solution offers fully- integrated features that allow providers and staff to manage ALL POINTS of care engagement using mobile technology.

    MA Visit

    Telehealth

  • (800) 293-4564 • [email protected]

    Platform Overview

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    No app downloads

    No user names or passwords

    Easy to Use

    Epion Telehealth is launched from a web browser on a phone or computer and does not require the patient to download any apps—and Epion’s authentication process does not require a user name or password to log in.

    By eliminating barriers, Epion’s HIPAA-compliant telehealth platform is able to maximize utilization and patient satisfaction.

    An easy patient experience

    Features to make remote care easier

    Split Screen During telehealth sessions, medical assistants and providers can split the screen to view and edit the patient chart, while maintaining eye contact with the patient.

    Screen Sharing Providers are able to share visuals with patients during the session, such as labs, X-rays or reference materials.

    Fully-integrated with your EMR

    Using Epion’s integrated technology, providers can launch appointments directly from the PM schedule or their mobile device. Patients join sessions from links sent via text, email or directly from Epion Check-In.