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Slide 2 EPILOGUE SYSTEMS Capture and transfer knowledge at every stage in the software project lifecycle. Offset the negative impact on iterations, cycle times, risk and cost. Enable effective user adoption and achieve operational effectiveness of key enterprise systems. Value across the entire software project lifecycle Slide 3 EPILOGUE SYSTEMS Enterprise Application Success Effective user adoption is key to achieving software ROI yet most organizations dont have the time or resources to effectively educate employees on a new technology. (Gartner, 2010) Defining Enterprise Software Success SandHill.com, Neochange, Technology Services Industry Association, 2008 50% of polled entities whove deployed ERP solutions have realized 50% or less of the projected benefits from their system. (Panorama Consulting, 2012) 2 Slide 4 EPILOGUE SYSTEMS Development Training End User Systems Integration Organization Change Management Project Management Helpdesk Functional Team Who affects Effective End User Adoption 3 Slide 5 EPILOGUE SYSTEMS 4 Maslows Hierarchy of Needs (for effective user adoption) Softwares Physiological Needs (breathing, eating, sleeping) Safety Needs (shelter, work, family, health) Social Needs (friends, family, intimacy) Esteem Needs (self-esteem, confidence, respect achievement, etc.) Self Actualization (morality, creativity, problem solving, spontaneity, lack of prejudice) Maslows Hierarchy Transaction Level (understanding what basic systems building blocks, the transactions, will provide the most fundamental execution) Operational Entity Level (understanding what tactical execution is needed to achieve the systems strategies) Strategy Level (understanding what systems strategies are likely to lead to organizational success) Process Level (understanding what systems processes are required to execute the tactics by functional level) Functional Level (understanding how to execute functional tactics to contribute to success at the operational entity level) Effective User Adoption Hierarchy Slide 6 EPILOGUE SYSTEMS 5 Complete Platform for Software Documentation Slide 7 EPILOGUE SYSTEMS Epilogue value across the software project lifecycle The Planning Team Equip SMEs with tools to easily capture the Current State to facilitate Future State design and prototyping, reduces risk caused by being out of synch with the actual Current State The Project and Build Teams reduces risk caused by inaccurate review and feedback associated with functionality reviews, reducing iterations and cycle times. The Implementation Effort reduces risk and delays associated with inefficient and imprecise communication of testing failures. For testing passes, also provides a jump on baseline training documentation. The Training Team and End Users more of the target application is documented and available for training, help and support, reducing documentation time 50-90% End Users and Support deep help content delivered to end users in real time in the target application, reducing Support volume Support has this at their fingertips as well. Operational Mgmt and Training input for end user training focus and specific end use proficiency issues. 6 Slide 8 EPILOGUE SYSTEMS General Epilogue Workflow Epilogue Author Create, review, edit & enhance Record your applications functionality, transactions, processes Epilogue Publisher Authors = Project Team Implementation Team Training Team Support Team START HERE AND GO Reviewer feedback provided in the HTML version Rejected Epilogue Publishers Feedback Dashboard Rejected 7 Approved means: The current state is accurately captured The configuration/design work meets the spec UAT is completed and documented Training, help and support documentation is ready for release Content is pushed to end-users as they work in their applications Approved Reviewers = Functional Reps, UAT team, Training content approvers Epilogue Publishers Approval Dashboard Initiate Review Process Prompts review Epilogue Publisher Slide 9 EPILOGUE SYSTEMS Epilogues Air Traffic Control Use the Testing mode of simulation and track user proficiency scores over time. SCORM compliant export of scores and simulations to any LMS User feedback for error correction and process improvement suggestions 8 Track what content is being used and whos using it Track the status of all content creation and where it stands in the QA workflow and publishing process Slide 10 EPILOGUE SYSTEMS 9 THANK YOU Built for the SIZE of the Problem info@epiloguesystems.cominfo@epiloguesystems.com for more information