ePeoplePulse - Feedback Management
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Transcript of ePeoplePulse - Feedback Management
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Knowing people has never been easier
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Overview
• ePeoplePulse is a comprehensive online software for conducting surveys
and managing feedback via web. Be it simple training feedback or a large
employee engagement survey or a complex market research, we have a
solution that will meet your expectation and your budget.
• ePeoplePulse is 100% web-based solution hence does not require
installation of any software or hardware. Using just your web browser you
can access ePeoplePulse to create surveys, collect response and analyze
results.
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Broad areas of Application
• Sales & Marketing
• Customer Service
• Human Resources
• Corporate Training
• Other Research
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
“Using ePeoplePulse.com for your research does not require any technical expertise. The system has been designed to enable anyone in any role to conduct online surveys & research.”
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Salient Features
• Numerous Surveys / Templates
– More than 75 surveys templates to choose from.
• Web-Based Survey Development
– ePeoplePulse is 100% web-based. It does not require any software or hardware.
The only requirement is an internet browser.
• Instant Deployment
– Zero “waiting” period between survey development, testing and deployment.
Surveys can go “live” anytime.
• Advanced Logic
– Point-And-Click interface to create skip-logic (if then else) for personalized and
intelligent survey delivery.
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Salient Features
• Track Responses
– Track who has completed the survey and who has viewed the survey. Targeted
reminder emails increase participation and completion rates.
• Real-Time Results
– View results in real-time, as they are collected in more 20 different 3D/2D chart
types.
• Integrated and Deep Analytics
– An array of analytical tools are provided in a point-and-click interface. Cross-tabs
and custom charts can be generated online and exported.
• Filter
– Powerful filtering allows you to display only the responses you're interested in
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Salient Features
• Customized Intro & Thank you Page
– Custom Thank you pages can be very useful for Viral Marketing - allows
respondents to invite other users to take the surveys
• Customizable Look and Feel
– Survey look and feel can reflect corporate branding strategies. Integrating with
existing websites, pop-up solutions give a unified user experience.
• Inconsistency validator
– Innovative validator to eliminate inconsistent responses
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Benefits
• How can you benefit by using ePeoplePulse? Let us count the ways!
– Eliminate Paper
– No Installations of software or hardware
– No Waits, No Delays
– Relief for Your IT Department
– Dedicated Support Team You can Trust and Depend On
– Reduce Costs
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
IncludesResults Stored per Survey - 1000Number of Survey per Account – 10Survey Submissions per Month - 1000Mass E-Mails per Month - 1000
Features Advertisement-Free SurveysSurvey TemplatesAsk-If / Skip LogicTotal Branding FlexibilityEmail support – within 24 hrs
Basic Plan - $199
Includes Results Stored per Survey - 2500Number of Survey per Account – 25Survey Submissions per Month - 2500Mass E-Mails per Month - 2500
FeaturesCopy and reuse surveyCustom 2D / 3D ChartsPowerful filtersExport DataCrosstab ReportsEmail support - within 12 hrs
Professional Plan - $499
IncludesResults Stored per Survey - UnlimitedNumber of Survey per Account – UnlimitedSurvey Submissions per Month - UnlimitedMass E-Mails per Month - Unlimited
FeaturesInconsistency validator Copy and reuse QuestionPrint Surveys Export ChartsMulti-User Accounts Email support - within 6 hrs
Corporate Plan – Contact Us
Subscription Plans
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
A quick look
into our refined online research process
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
123… easy steps for your online research
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Create your survey with 4 easy methods
• Choose a professional survey template
– Choose from an array of professionally written Survey templates and easily edit
them to meet your requirements
• Copy and edit an existing survey
– Copy your successful ePeoplePulse Surveys to edit and reuse
• Create your survey from scratch
– Create your own professional survey using ePeoplePulse refined, easy to use,
step-by-step process
• Copy and edit an existing question
– Copy questions from your question bank to edit and reuse
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Choose your invitation method
• Invite via email
– You can send a survey invitation to your customers, employees or contacts using
our simple contact management tool.
• Add a survey link to your Website, blog or kiosk
– Adding a link on your blog or website is as simple as copying and pasting a
simple code
• Let our experts host your survey
– ePeoplePulse on-demand services can host your survey for speed and
convenience. And if you need respondent privacy, translation services, or more,
just request a quick quote
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Analyze
• View your results in real-time
– Start now, and see feedback coming to you with clear, colorful ePeoplePulse graphs - so
fast, you can watch results in real-time.
• Advanced tools to compare, analyze, and more!
– Use ePeoplePulse advanced analytical tools (like filter, Cross-tab, Individual response) to
display only the responses you're interested in and in the format you want it
• Custom Charts
– Take advantage of the numerous chart types 2D/3D to generate sophisticated reports.
• Download Your Results
– With one click, you can download all your reports in multiple formats. Your sophisticated
reports with 3D charts are just a click away – join now to take advantage of these
powerful features
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Are you short on time?
Need expert guidance?
Looking for End to End Solution?
• Don't worry tell us what your expectations are? our team of experts will
personally study your needs, design questionnaire, administer survey,
analyze the feedback and provide expert views which can help you get the
right perspective and build right intervention.
• Our reports will not just reflect the number / statistics; they will provide a
complete insight into what these numbers mean to your business.
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Our Strength
• ePeoplePulse has evolved from years of consulting experience across
verticals and across industries.
• Our product reflects the powerful convergence of 25 years of
industrial/domain wisdom, technical know how and technology.
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Why ePeoplePulse?
• Superior Technology
– The system has been designed from the ground up (being a user ourselves) to
accommodate the needs of anyone conducting online research. Our simple
interface, cutting edge features, and competitive price has made no parallel to
any other web based survey software providers. We truly believe that you will
not find a better value on the web today.
• Reliability and Commitment
– Our absolute commitment is to the success of our clients. We recognize what our
clients need to make their online research a success and we're 100% focused on
creating solutions that meet and exceed these requirements - Our success in
consulting is attributable to this acknowledged commitment
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Why ePeoplePulse?
• Security
– Our system adheres to the highest level of security standards on the internet.
Data security and privacy are addressed at all levels starting with survey
delivery all the way through protecting your survey results.
• Support
– Our customers have access to an expert team of developers & consultants who
are responsible for ensuring 100% client success.
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
To signup
• Link - www.epeoplepulse.com/joinnow.aspx
• Email - [email protected]
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Centre for Excellence in Organization
• Our Vision
– “To be the most preferred partners for holistic growth of every constituent of
Business world”
• Mission
– “Value exploration through People, Process and Technology Convergence”
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Solution Range
• Organization Development (OD)
• IT Enablement
• Search Solution – Grass root to Executive placement
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Passion areas in OD
• Performance Management
• Competency Management
• Balanced Score Card
• High Performance Work Systems (Experts in GFY’s)
• Organization Re//We Engineering
• Diagnostic Surveys
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Current offerings in IT Solutions
• Online Performance Management System – ePeoplePower
• Online Surveys – ePeoplePulse
• Online Selection Tools – AssessPro
• Competency Management Solution – BUILD
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
People who speak for us…
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
People who speak for us…
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
People who speak for us…
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Our Guarantee
• Value for Money
– If you are not satisfied with our service, it comes free to you!
• 24x7 Customer Support
– Anytime, Anywhere in India
• Ease of Use
– A novice in Systems can operate
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Centre for Excellence in Organization
• Chennai: – 1-D, Shyam Garden, No.17/10,
Khader Nawaz Khan Road,Nungambakkam, Chennai -600006. Ph: +91-44-24621441 Ph: +91-44-2833341 / 42 / 43 Telefax: +91-44-28333344
• Bangalore:– No. 112, First floor, – 1st Main Vth Cross Domlur – Layout Bangalore – 560
071– 080-
41473540/9900564127/ 9972097127
• Hyderabad: – Seshachala Colony,
West Marredpally, Secunderabad - 500 026Ph :+91-40-40131473 / 74 / 040
• Haridwar: – # D-87, Ground Floor,
Shivalik Nagar, B.H.E.L, Haridwar - 249403.Ph: +91-1334-327220
• Malaysia: – # 1-3-7,
Ideal Avenue, Jalan Tun Dr. Awang 11900, Penang, MalaysiaPh: 0060-16-4407-177 Pb.No: 282349 Bur Dubai
• Dubai: – Dubai, UAE
Tel: +971- 043 930537Fax: +971 - 043 920045Mobile: +971 - 050 2510901
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Sales & Marketing
• Concept Evaluation and Pricing Study • New product / Concept testing• Marketing Concept Test • Advertisement Evaluation /
Effectiveness • Service Quality Evaluation • Corporate Marketing Evaluation • Product Evaluation• Retail Store Evaluation • Shopper Involvement Study
• Customer Satisfaction• Product/Service Satisfaction • Product Use Satisfaction • Dealer Feedback• Buying Experience• Sales Training Meeting Satisfaction
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Customer Service
• New Services Concept Test • Evaluation of Company Services • Customer Service Evaluation • Buying Experience• Supplier Service Evaluation • Dealer Evaluation of Supplier Support • Store Personality• Services Attitude• Product/Service design
• Customer Support Service Evaluation • Installation Services • Dealer Service Evaluation • Salesperson Evaluation • Help Desk Service Support • Help Desk Satisfaction Surveys• Customer Service Representative
Evaluation • Service Satisfaction
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Human Resources
• Knowledge Management - Presence and evaluation
• Communications Evaluation • Future Staff Needs • Technical Support Evaluation • Training Need Analysis• Employee Exit Interview • Job Support and Empowerment• Supervision Evaluation • Advancement Opportunities
• Senior Management Evaluation • Teamwork • My Company as a Place of Work • Employee /Management turnover • Recruitment evaluation survey• Job Stress • Job Climate • Job Evaluation / Satisfaction • Employee Benefits Survey • Employee Satisfaction • Employee Enagement
Centre for Excellence in Organization | D2C Technologies www.epeoplepulse.com
Corporate Training
• Needs Assessments• Process evaluation• Outcome evaluation• Post Training Impact evaluation• Course Evaluations • Training Feedback• Training Services Evaluation
Survey • Event Evaluations• Seminar Feedback and Attendee
Information
• Trainer competencies evaluation• Online Registration