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ABOUTAs the ITIJ Awards enter their 18th year, the global travel and health insurance industry is facing challenges the likes of which have never been seen before.The difficulties brought about by Covid-19 have disrupted global supply chains, encumbered assistance operations and effected a deadly knock on global profits – and yet, despite it all, the industry has adapted and innovated to meet the challenging demands of the global pandemic.Now more than ever, at this pivotal moment in history, we are proud to recognise and celebrate those heroes that continue to go above and beyond to serve and support their customers during these difficult and unprecendented times.

The ITIJ Awards showcase excellence and innovation across all sectors that make up the many facets of the global travel and health insurance industry. Whether you are an insurer, underwriter, medical provider, assistance company, air ambulance operator or service provider to the industry, there is an ITIJ Award that honours your contribution to this dynamic marketplace.

As is tradition, The ITIJ Awards are hosted at the ITIC Global Finale Dinner, a black-tie celebration that concludes the industry’s leading networking conference, providing the perfect environment in which to shine a spotlight on your success.

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ITIJ is the only international publication that covers all sectors of the travel and health insurance industry and the ITIJ Awards are the only Awards that do the same. ITIJ provides a great way to highlight your efforts and success to your peers and partners and being an ITIJ Awards finalist or winner not only ensures your critical acclaim, but positions your brand as a leader in its field.

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MARKETING SHOWCASE

There is no better way to shine a spotlight on your company than receiving an industry award! We understand your business and will celebrate your success throughout the year in ITIJ. The publication – in both its print and digital formats – reports on the finalists and winners of the ITIJ Awards, sharing news of your achievement with over 21,000 senior decisionmakers, ensuring our community knows this year’s stand-out companies.

GLOBAL EXPOSURE

The ITIJ Awards are a truly global celebration, recognising the extraordinary efforts of all sectors of the international travel and health insurance community. ITIJ’s global audience is drawn from all corners of the world.

REPUTATION

Industry recognition cannot be underestimated as a real advantage when it comes to standing out in the marketplace. Remind your partners and peers of the quality of your contribution to your sector and assure new customers that pursuit of excellence is high on your company’s agenda.

CELEBRATION

Entering your company for an ITIJ Award is a great way to recognise your team’s hard work and provide a boost to staff to keep pushing for innovative solutions. Reward your team with a night to remember at the ITIJ Awards ceremony and take advantage of the glamourous occasion to really impress your clients as your guest.

WHY ENTER?

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CATEGORIES

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INTERNATIONAL TRAVEL & HEALTH INSURER OF THE YEAR

Open to companies who sell their own branded travel or international health insurance policies.

Entrants should demonstrate the following:• How have you met and exceeded customer

expectations in the past 12 months?• How did you adapt your products and services

following the announcement of Covid-19 as a global pandemic?

• How do you define the strength of your travel/health insurance products, and how have you enhanced your product offering over the past 12 months?

INTERNATIONAL ASSISTANCE COMPANY OF THE YEAR

Open to companies who offer medical and travel assistance services to travellers and/or expatriates.

Entrants should demonstrate the following:• How do you best balance the needs and expectations

of both insureds and insurers?• Do you specialise in any particular geographic area?• How did you adapt your operations and services

following the announcement of Covid-19 as a global pandemic?

INTERMEDIARY/AFFINITY PARTNER OF THE YEAR

Open to companies (including aggregators) who offer a range of international travel and/or health insurance policies that are provided by insurance companies or who offer their own insurance through an affinity partner.

Entrants should demonstrate the following:• How do you ensure the products you provide meet

each customer’s needs in terms of cover?• How do you see the use of aggregators/brokers/

affinity partners continuing to develop in the global travel/health insurance sphere?

• How did your company adapt its products and/or services following the announcement of Covid-19 as a global pandemic?

SPONSORED BY SPONSORED BY SPONSORSHIP AVAILABLE

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AIR AMBULANCE COMPANY OF THE YEAR

Open to companies who own or operate their own air ambulance fixed-wing aircraft.

Entrants should demonstrate the following:• Are you an air ambulance owner/operator (you own or

lease your own fleet) or supplier (broker)?• Please provide details of your fleet and any specialist

areas of operation – medically or geographically.• How did you adapt your operations following the

announcement of Covid-19 as a global pandemic?

INDUSTRY SUPPLIER OF THE YEAR

Open to companies who provide expert services to the international travel and health insurance industry; including cost containment, claims management, international funeral repatriation, ground transportation, travel security assistance, legal services and fraud investigation services.

Entrants should demonstrate the following:• What are some of the key ways your business impacts

the global travel/health insurance industry?• How do you approach your partnerships with companies

in the global travel/health insurance and/or assistance industry; and how beneficial are such partnerships to you?

• How has your company developed its service offering over the past 12 months?

MEDICAL PROVIDER OF THE YEAR

Open to companies who offer medical services; including clinics, hospitals, and medical escort services.

Entrants should demonstrate the following:• How do you approach your partnerships with

international assistance providers and insurers; and how beneficial are such partnerships to you?

• How do you ensure fair and reasonable pricing for international patients?

• How did you adapt your service offering following the announcement of Covid-19 as a global pandemic?

SPONSORSHIP AVAILABLESPONSORED BY SPONSORED BY

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INSURTECH INITIATIVE OF THE YEAR

Open to all companies – from incumbent insurers to digital startups – that have developed new or enhanced technology for the travel insurance industry over the past 12 months.

Entrants should demonstrate the following:• What impact has your product/initiative had on the

travel/medical insurance/assistance industry?• How has your product or initiative improved both

the customer and the insurer/assistance provider experience?

• How do you plan to develop your product/initiative within this industry?

ITIJ MARKETING CAMPAIGN OF THE YEAR

The ITIJ Marketing Campaign of the Year is the only category where you must be in it to win it. This Award recognises the company with the most standout marketing campaign in ITIJ over the previous 12 months. Knowing your audience and how to reach them is the order of the day. Let your creative do the talking and reach over 21,000 industry readers worldwide.

If you don’t yet advertise in ITIJ, get in touch. Email sales@itij.com

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SPONSORED BY

CATEGORIES

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HOW TO ENTER

1. Prepare your entry documentYour entry should be a written explanation of up to 750 words and should be submitted as a PDF.

Your entry should cover• Details of your company’s performance or growth over the past year - How the company has developed - What made the past 12 months special for the company• A mission statement that reflects how your company views itself within the wider marketplace• How your company differs from its competitors, and its future aspirations• Why you feel your company is the deserved winner in your chosen category• AND must answer the specific questions for your chosen category (see pages 4-6)

2. Ensure you have the materials listed below in entry checklist, in the relevant formats

Entry checklist• Company logo (high resolution vector format .ai/.eps/.pdf)• Company biography - a short, 100-word company biography, which will be used to describe your company should you become a finalist• Company URL• Company social media handles

Go to itij.com/awards/enter, select the category you wish to enter and upload the information requested.

If you need any assistance with your entry, please email awards@itij.com

ENTRY INFORMATION

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FRIDAY5 JUNE ENTRIES OPEN

FRIDAY24 JULY ENTRY DEADLINE

W/C21 SEPTEMBER FINALISTS ANNOUNCED

THURSDAY29 OCTOBER

WINNERS ANNOUNCED LIVE AT ITIJ.COM/AWARDS

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ENTRY INFORMATION

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FRIDAY5 JUNE ENTRIES OPEN

FRIDAY24 JULY ENTRY DEADLINE

W/C21 SEPTEMBER FINALISTS ANNOUNCED

THURSDAY29 OCTOBER

WINNERS ANNOUNCED LIVE AT ITIJ.COM/AWARDS

FREQUENTLY ASKED QUESTIONS

How is my entry judged?The ITIJ Awards are judged by an esteemed panel of experts from across the globe – industry veterans who really know the ins and out of travel insurance provision, who impartially consider each entry. Entries are scored based on how the entry statement answers the questions detailed on the entry information and category pages.

Can I nominate another company?If you wish to nominate a company for an ITIJ Award, simply email awards@itij.com and provide a short explanation of why you feel the company deserves recognition in a particular category. We will then contact the nominated company and invite them to participate.

For more frequently asked questions, visit itij.com/awards/about or email awards@itij.com

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By submitting an entry, the entrant confirms they have read and agree with the ‘Rules of entry’ and understands these now apply:

1. Entry is completely free of charge.2. Entrants must provide all requested criteria (see categories

and entry information) to validate their entry submission.3. Once a submission has been shortlisted by the judges, the

entry may not be withdrawn by the entrant. ITIJ reserves the right to include an entrant’s company in the ITIJ Awards shortlist of finalists.

4. All entries must be received by midnight UK time on Friday 24th July 2020.

5. ITIJ reserves the right to use entrants’ company logo for associated marketing of the ITIJ Awards in print, on our websites (ITIJ.com, ITIC.co) and via email to our ITIJ Awards-related database.

6. ITIJ reserves the right to retain company logos and biographies for subsequent publication in relation to the ITIJ Awards.

7. The ITIJ Marketing Award is not open for entry; finalists are selected by our judging panel.

8. Sponsors are not permitted to enter the category they are sponsoring.

9. Please ensure that the information submitted is accurate and the correct companies/individuals are credited as appropriate. ITIJ accepts no responsibility for any incorrectly submitted information.

10. Any entry may be withdrawn up until Thursday 23rd July 2020 upon written request to the organisers.

11. The judges’ decisions are final and no correspondence will be entered into regarding them.

12. Winners will be announced in October 2020.13. All entries are accepted at our discretion; we reserve

the right to refuse any entry for any reason.14. By submitting your entry, you agree that your entry

and any information it contains can be used by us for any purpose whatsoever in connection with ITIC Global and the ITIJ Awards.

15. Copyright of your entry belongs to you; however, by placing an entry into the ITIJ Awards, you grant Voyageur Publishing & Events Ltd a worldwide royalty-free perpetual licence to edit, publish and use your entry in any and all media (including print and online)

for publicity and news purposes relating to ITIC Global and the ITIJ Awards. Our right to publish details of your entry includes, but is not limited to, editorial coverage and interviews in ITIJ and on our website, and announcements at the ITIJ Awards ceremony.

16. Your entry may also involve submitting sensitive information and/or supplying your intellectual property material. Such sensitive information should be marked up as ‘strictly in confidence’. We will undertake to respect all such notification with regard to editorial coverage and publicity. It is your responsibility to ensure you have the necessary permissions and consents to provide us with the intellectual property contained in your entry and to ensure we have the right to use your and any third-party intellectual property you provide with your entry for the ITIJ Awards.

17. The judging process and judging panel shall be determined at our sole discretion.

18. By entering the ITIJ Awards, you do not automatically receive a ticket to attend the ITIC Global Finale Dinner. Tickets must be purchased separately.

RULES OF ENTRY

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CONTACT USAWARDS

For all enquiries regarding Awards entries, please contact Denise Clements.

T: +44 (0)117 922 6600 ext 204E: Denise@voyageur.co.uk

SPONSORSHIP

For all enquiries regarding sponsorship opportunities, please contact Kirsty Diclaudio.

T: +44 (0)117 922 6600 ext 222E: Kirsty@voyageur.co.uk

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