Entrepreneurship
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Entrepreneurship
Mr. Bernstein
Staffing and Company Policies, pp 362-375
November 2015
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EntrepreneurshipMr. Bernstein
Organizational Charts
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EntrepreneurshipMr. Bernstein
Personnel PoliciesWork StandardsPay and Benefits
Benefits =20-40% of worker compensationTraining and Development
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EntrepreneurshipMr. Bernstein
PoliciesGeneral statements of intent about how to run your business
Developing PoliciesReview day-to-day operationsCheck with competitionAsk customers
Why Produce a Policy Manual?Employees will be happier and more productive when
expectations are clearReduces training time
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EntrepreneurshipMr. Bernstein
Other PoliciesReturn PoliciesDelivery PoliciesCustomer Service Policies
Handling complaintsRepairing productsResponse timeRestrooms, courtesy to clients, and other details
Safety Policies
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EntrepreneurshipMr. Bernstein
Policy ManualDetails expectations of every employeeEach employee should receive a Policy Manual