Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able...
Transcript of Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able...
![Page 1: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/1.jpg)
Entitlement Mentality:
Undertones in Unproductive
Conflict in Family Businesses
Andrea Santiago
![Page 2: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/2.jpg)
58, President 56, CFO/HR
33, nerd 32, street
smart
housewife 30, finance employee 26, adopted 15, student
![Page 3: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/3.jpg)
Male, 58, inactive
M, 2 kids (25, 30)Male, 56, SVP
M, 7 kids (15-28)
Female, 55, SVP
M, 2 kids (19, 20)Male, 54, EVP
M, 4 kids (12-18)
Male, 51, President
M, 6 kids (9-22)
Female, 50, SVP
S, 0 kids
Male, deceased
M, 2 kids (9, 10)
Female, 46, SVP
S, 0 kids
Male, 44, SVP
S, 0 kids Female, deceased
S, 0 kids
Female, 39, SVP
S, 0 kids
Male, 37, SVP
M, 0 kids
![Page 4: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/4.jpg)
![Page 5: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/5.jpg)
ww
w.f
am
igo
.co
m
www.larrywinget.com
![Page 6: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/6.jpg)
www.dreamstime.com
www.wordorigins.org
![Page 7: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/7.jpg)
![Page 8: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/8.jpg)
![Page 9: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/9.jpg)
![Page 10: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/10.jpg)
� unconditional employment
� distinct treatment compared to those who are not part of the family
� assurance that the family wealth will be inherited
![Page 11: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/11.jpg)
![Page 12: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/12.jpg)
![Page 13: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/13.jpg)
Contributing factor of inheritance laws
![Page 14: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/14.jpg)
What is fair?
Equality
Equity
Merit
Depends on owner
![Page 15: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/15.jpg)
EN
TIT
LEM
EN
T
www.pinterest.com
![Page 16: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/16.jpg)
For as long as there are assets, entitled family members will stake a claim
www.ganeshaspeaks.com
![Page 17: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/17.jpg)
Need to correct the perceived inequity in the distribution of family wealth
Previously accepted norm of equality no longer resonated among all siblings
Absence of a dominant figure to take care of their needs
Struggle to protect the interest of “my” family branch
![Page 18: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/18.jpg)
If there is no sense of entitlement, there is no question of fairness
![Page 19: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/19.jpg)
Entitlement: A Learned
Behavior
![Page 20: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/20.jpg)
![Page 21: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/21.jpg)
www.consult-ice.com
![Page 22: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/22.jpg)
The NORM
TASK
PROCESS
RELATION-SHIP
![Page 23: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/23.jpg)
Speakman & Ryals, 2010
![Page 24: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/24.jpg)
Business families that are able to
resolve their entitlement mentality are
able to focus family efforts on
addressing business issues, which
increases the chance of business
sustainability
![Page 25: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/25.jpg)
english.lasindias.com
![Page 26: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/26.jpg)
familybusinessinstitute.com
![Page 27: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/27.jpg)
ww
w.v
ect
ors
tock
.co
m
pe
ace
fulp
are
ntin
g.co
m.a
u
![Page 28: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/28.jpg)
Death of the dominant owner
simsandjones.com
![Page 29: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/29.jpg)
![Page 30: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/30.jpg)
99.58% of registered businesses are MSMEs
MSMEs are generally family owned
944,897 registered businesses (in 2012)
![Page 31: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/31.jpg)
Micro,
2,316,664
31%
Small,
2,061,090
27%
Micro,
553,097
7%
Large,
2,658,740
35%
![Page 32: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/32.jpg)
![Page 33: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/33.jpg)
First Gen91 y.o.
6 children
First Gen88 y.o.
6 children
Second Gen
55 y.o.2 children
First Gen63 y.o.
4 children
First Gen81 y.o.
6 children
First Gen83 y.o.
5 children
First Gen94 y.o.
8 children
First Gen63 y.o.
3 children
First Gen61 y.o.
3 children
Second Gen
63 y.o.3 children
2015 Nominal GDP $330 billion
![Page 34: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/34.jpg)
Education: Inclusion in practical and business education
Entrepreneurship Policy: In addition to training on technical skills and financial assistance, management of family
Government Reports: Information on family ownership and management
SEC: Independent directors and transparency
Research Support: Family firm performance
![Page 35: Entitlement Mentality: Undertones in Unproductive Conflict ... · Business families that are able to resolve their entitlement mentality are able to focus family efforts on addressing](https://reader033.fdocuments.net/reader033/viewer/2022050510/5f9b0a89a86f5f4c6033ae9e/html5/thumbnails/35.jpg)
Entitlement Mentality:
Undertones in Unproductive
Conflict in Family Businesses
Andrea Santiago