Enterprise Systems Upgrade Program

“A foundation for future innovation…”

Financial System Users Network

Multiple Projects - One ESUP Team

2

Finance Student HRMS

Portal

Technology

Reporting and Data Management

Change Management, Communications, & Training

ESUP overview

• Budget: $83.5 million • Modernizing business processes and technology for the

University across Finance, HRMS, Student, Portal and Reporting

• Over 250 UMN and contractor staff engaged in Program• 34,500 hours of development (Application Development

and Reporting)• Multiple testing passes scheduled – including cross

business process end-to-end testing• Planned launch in early February 2015 with a 60 days

period of enhanced user support

2014 2015MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR APR MAY

High Level System-user Timeline for ESUP

Develop and Build Training Deliver Training

Enhanced Support

Developing and configuring

Calendar-specific process support

Preview Sessions & Stakeholder Visits

User and End to End System Acceptance

Testing

Early Adopter Learning Activities & Engagement

Mid- Feb Launch

Sneak peeks Demos

Functional and System testing

Dry Run

Process-specific communications

ReadinessFeedback

Loop

Message structure gets more and more specific over time (the funnel)

The audience structure grows bigger over time (the reach)

About ESUP

About Work

stream

AboutChange per role

About BP

About Page / Rpt

ExecutivesLeaders

Managers & Supervisors

System Users

All Faculty, Staff, &

Students

Pacing ESUP engagement: audience & content

Support

Governance

Awareness

Understanding

Knowledge

Proficiency

User support

Design & Build Metrics

• Open FDs and TAS related to ImageNow and reporting

• 58% of mods complete (count)• 68% of App Dev effort complete• 43% of RDM effort complete

App Dev Burn-down

RDM Burn-down

Sustainable testing model

• Test coordinators working together to ensure testing covers all areas of impact

• Implementing consistent testing practices• Creating a comprehensive library of test scripts that

will improve efficiency and effectiveness for future testing

• Using Quality Center, a single tool for test execution, defect management, and test reporting

What can you expect from us?• Timing, pacing, and targeting of communication

determined per business process• Demonstrations of the future

– Video & online content / demos• Training will be process-focused and multi-modal: format

depends on needs– Finance will focus on the changes from 8.9 to 9.2

• Responsive to your questions and requests for information whenever possible

Our Web site:Upgrade.umn.edu

Our e-newsletter:The Upgrade

Stay Informed, Help yourself

Email your ideas, questions, or concerns to esup@umn.edu