Enterprise Fax on Cloud

ENTERPRISE FAX ON CLOUD

WITH CORPORATE IT SECURITY

REQUIREMENTS

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FAXING IS NECESSARY. FAX MACHINES ARE NOT.

In key functional areas such as sales, procurement, human resources and legal, fax is the standard means for ensuring secure transmission and receipt of critical information.

As organizations move to increase efficiency and maintain control of content for compliancy initiatives, transition from traditional fax machines to fax server solutions is integral to achieving these goals.

KEY BUSINESS BENEFITS

Reduces communication costs by eliminating manual fax machines (and their maintenance), reducing paper and storage requirements, and consolidating telecom lines

Eliminates downtime. Server clustering, load-balancing and active failover ensure high availability for mission-critical fax applications

Retains all inbound and outbound fax messages as well as receipt confirmations in order to satisfy the demands of HIPAA and other legislation governing information management

Familiar interface. Send Microsoft Office documents as fax messages directly from Outlook, and increase employee productivity

Full-text search of inbound and outbound faxes ensures that relevant communications are readily accessible, and supports discovery requirements

Fax over IP (FoIP) support enables organizations to leverage existing IP data networks and significantly reduce the cost of fax communications

Advanced, rules-based routing minimizes the manual handling required to securely deliver inbound faxes to the correct person

A full audit trail for all fax communications, as required for regulatory compliance and accountability

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WEBLIVE FACSYS Fax what you want, when you want, how you want

Robust fax routing and delivery engines, Weblive Facsys solutions automate the flow of fax messages to ensure secure, efficient delivery of fax information to email inboxes and network repositories.

Weblive Facsys solutions eliminate the need for manual fax machines, and the handling and storage of hardcopy faxes. Weblive Facsys enables users to transmit and receive faxes directly through desktop and enterprise applications, a desktop client, a browser interface, and email client software.

Purpose-built application connectors, plug-ins and a software development kit ‘fax-enable’ a broad range of applications, platforms and business process workflows, including:

Multi-Function Peripherals (MFPs) Smartphones and other mobile devices Microsoft Office and SharePoint Enterprise Resource Planning applications (e.g. SAP) Enterprise Content Management systems

Available in a range of options from stand-alone appliances to multi-server farms, Weblive Facsys scales from 10 to 1,000s of users, with a seamless upgrade path that accommodates future growth for your fax messaging requirements.

HIPAA COMPLIANT

Weblive Facsys is HIPAA Compliant and is guaranteed to meet your corporate IT security requirements. Not only are faxes secured and encrypted SIP faxes, they are only sent in real-time over T.38 lines. Faxes are transmitted directly to the end destination without the need to be routed to any third-party servers ensuring the highest level of security for your confidential documents. This also ensures there are no processing delays in sending your faxes. Users are now able to fax with same quality, reliability, and security as they always have, but at a bare minimum expense.

Weblive Facsys Optional Requirements:

Internet connection ✗

Virtual server ✗

Physical server ✓

Telephony infrastructure ✓

Phone lines ✓

PBX ✓

Fax gateway ✓

Fax boards ✓

Weblive Facsys Transmission Chain

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FACSYS STANDARD A complete and easy fax solution

FACSYS ENTERPRISE High-performance fax server for mission-critical communication

FACSYS MODULE FOR WEBLIVE An integral part of a complete Unified Communications solution

FACSYS PROFESSIONAL The building block of a network fax solution

FACSYS FoIP Best-in-class enterprise FoIP

A complete and cost effective fax server option for small professional organizations that is simple to deploy and use.

• Supportsuptoonechanneland10users• SendfaxesviaPrint-to-FaxorPrint-to-E-mail• ReceivefaxesviaDesktopClient/WebBrowser/E-mailasPDF

or TIF• RouteinboundfaxesbasedonLineRouting,DID,DNIS,CSI• Archiveinbound/outboundfaxmessagestoanFTPornetwork

share with relevant metadata in .txt or .xml format• IncludesconnectorsforMicrosoftOffice,MicrosoftExchange

Server,MFPs(Sharp&HP),Freedoc/Weblive/Analysis

Offers a high-performance, scalable, fax routing server with comprehensive connectivity to third-party products, robust load-balancing and active failover to ensure high availability.

• Supportsupto96channelsandunlimitedusers• Completeaudittrailfunctionalityforfaxmessages• RouteinboundfaxesbasedonOCRtext,barcode,ANI,Caller

ID, Round Robin• Supportfornetworkloadbalancingandclustering• Abletobeconfiguredinafarmorclusteredenvironmentfor

failover and redundancy• FacsysMonitoringServiceprovidesnotificationoffaxserver

availability• OCR’dtextoffaxmessagesarchivedtoanFTPornetwork

share

Facsys is also available as a module for our popular Weblive Unified Communications (UC) solution. Available as a Service via the Cloud or as an on-premise solution, Weblive UC provides advanced communication and collaboration tools that radically enhance information sharing across your enterprise.

Offers more robust routing functionalities, and increased scalability for a more demanding work environment.

• Supportsupto4channelsandunlimitedusers(withtheabilitytoaddmorechannel/userlicenses)

• IntegratesandsynchronizeswithActiveDirectory• IntegrationwithMicrosoftSharePoint• SupportforembeddedcodeswithFacsysQueueMonitor• OutboundfaxesdeliveredbasedonLeastCostwithServer-to-

Server Routing• SupportforLotusNotesmailserver,genericSMTP/POP3client

connectivity• Enhancednotificationtemplates(partoftheMicrosoftOffice

and SharePoint add-on)

Compatible with SIP Trunking and IP-based gateway connectionstoanalog/digitalphonelines,FacsysFoIPenables users to send or receive faxes without the need for any hardware or telephony infrastructure. Real-time T.38 technology guarantees that your fax image stream is never stored. Faxes go directly to their destination, ensuring document privacy and eliminating the possibility of an unintended recipient viewing or even altering your document. For added security, we use babyTEL’s CryptAgent with Triple-DES encryption to provide the most secure T.38 line.

• Eliminateshardwareandmaintenancecosts• Virtualizedenvironmentprovidessuperiorbusiness-continuity,

scalability, and disaster-recovery capabilities• Real-timeT.38servicewithnostorage/intermediary• HIPAA&SOXcompliantenterprisefaxing• Eliminateorreducehardwarerequirements• Securetripleencryption

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FEATURES & BENEFITS

Integrated fax messaging increases productivity• Offersthemostuserinterfaceoptions–DesktopClient,

Web Access, Presence Interface, Outlook integration, MFP connectors, SAP integration and more

• Broadinterfacesupportmeansuserssendandreceivefaxesfrom/tothefamiliarinterfacestheyknowfromdesktopandenterprise software applications, copiers and scanners

Weblive Facsys Desktop Client• Fax-enablesdesktopapplications–userscanfaxanything

they can print or email• SilentpushdeploymentofclientsoftwareviaSMSsaves

administrative time and effort

Weblive Facsys Web Access• Thinbrowserclientenablesuserstosendandreceivefax

messages easily from any location on the network• IncludesallthemajorfeaturesintheDesktopClient• ProvidesaneasytransitionforusersfamiliarwithOutlookWeb

Access

Seamless integration with Microsoft Office applications • EnablesuserstosendMicrosoftOfficedocumentsasfax

messages directly from Outlook, and receive inbound faxes as emails in their Outlook inbox

• Familiarinterfacereducestrainingrequirementsandshortensthe learning curve

Enhanced User Notifications • Improvescommunicationamongstteammembersand

supervisors to streamline the fax messaging workflow

Fax-enables email systems without connectors • Fax-enablesMicrosoftExchangeusingtheExchange

2003/2007/2010/2013SMTPgateway• AcceleratesfaxenablementofExchangesystems–customers

are no longer required to install an additional connector• EnablesessentiallyanySMTPmailplatform(e.g.SAP®, Lotus®

Notes) with eCOPY™ ShareScan OP™

Integrated Microsoft SQL technology • Retainsfaxtransmissionsforaslongasrequiredtomeet

compliance obligations • Documentstorageislimitedonlybyharddrivecapacity

Integration with Microsoft SharePoint Enterprise Content Management

• Enablesuserstopublishinboundfaxesanddeliverynotifications directly into SharePoint

• Retainsallmetadata,userdefineddocumentproperties(i.e.keywords) and OCR’d text

• Facilitatesstorage,searchandretrievaloffaxeswithintheSharePoint repository

• Increasescollaborationeffortswhileenforcingdocumentaccess control

• Maintainsdocumentstorageandretentionpoliciesinaccordance with compliance requirements

Integration with Multi-Function Peripherals (MFPs)• SupportedmodelsfromBrother,Canon,HP,Ricoh,Sharp,

Xerox and others

Supports SIP-based, Fax over IP • Eliminatestheneedforfaxboards• SupportsVoIPenvironmentsfromAlcatel,Avaya,Cisco,Nortel,

Siemens,3Com,standalonegatewaysfromQuintum,Dialogic,and many more

• UtilizesexistingIPdatanetworks,includingtheInternet,toprovide secure fax transmission without dedicated lines

Comprehensive Fax Routing• Supportsmultipleoptionsforautomatedroutingofinbound

faxmessages–DirectInwardDialing(DID),DualToneMulti-Frequency (DTMF), Dialed Number Identification Service (DNIS), Call Sender Identification (CSI), Automated Number Identification(ANI)andCallerID–toensurefaxmessagesaredelivered to the right individual or group quickly and efficiently

• RoutesinboundfaxestorecipientsbasedonOpticalCharacterRecognition (OCR) of the fax content

• Alternatively,scansforabarcodeinanincomingfaxmessageand uses that information to determine the correct recipient

• Deliversoutboundfaxesusingtheleast-costroutingalgorithm

Administration with Microsoft Active Directory Services• Leveragesexistinginfrastructuretostreamlineuser

management, permissions and group membership• Providestheoptionofsinglesign-onforWebliveFacsysusers

Centralized administration of all Weblive Facsys installations • Providesgranularcontrolofuserprofiles,groups,boards,

channels, inclusion lists and blocked lists• Simplifiesadministrationofload-balancing,failover,least-cost

routing and other networking features• Deliverscustomizabledeliveryreportsandnotificationsto

multiple email recipients• Reducesadministrationtime,effortandcosts

Weblive Facsys Monitoring Service • Administrator’sapplicationsendstestfaxmessagestomonitor

the health of Weblive Facsys services• Canbeusedinconjunctionwithenterprisenetwork

management applications (e.g. Tivoli) to trigger notifications of events or conditions

Weblive Facsys Software Development Kit • Free,opensourcedevelopmentkitprovidesthetools

to customize and integrate Weblive Facsys with existing applications

• SupportsprogramminginC#,VB.NET,ASP/VBScript,ASP/JScript,C/C++andVB

• SupportsanyprogramlanguageandplatformviaWebService

Incorporates Crystal reporting tools• ExtractsWebliveFacsysinformationandpresentsitin

meaningful graphical formats• Assistsintrackingspecificfaxmessages• Pre-definedreporttemplatesprovideanalysisoffaxusageby

user, group, server, load and other parameters

Flexible models • Availableason-premiseserversoftwareorasahostedonline

solution - licensed on a per-channel basis

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MINIMUMSERVERREQUIREMENTS

For optimum performance, it is recommended that Weblive Facsys be operated on a dedicated physical or virtual server. Facsys should not be installed on the same server as a Microsoft Exchange Server as rendering attachments requires additional server CPU resources and memory, which will impact server performance.

• CPU:Pentium4(1.5GHzorbetter)• RAM:512MBto2GB(whencombinedwithSQLServer2005)• DiskSpace:20GB(additionalspacerequiredforstoringfax

messages)• OperatingSystem:MicrosoftWindowsServer• Database:MicrosoftSQL

NOTE: Facsys can be deployed on a Microsoft Windows 2008 Server,butissubjecttotheavailabilityofMicrosoftWindows2008Serverdriversforfaxdevices/FoIPsoftwaredeployedalongwith Facsys. Currently Dialogic Brooktrout TR1034 and SR140 and Facsys FoIP have such drivers available.

SUPPORTEDHARDWARE/SOFTWARE

• Gateways:Cisco,AudioCodes,Quintum,Avaya,Alcatel-Lucent, Siemens, Aastra, 3Com, Mitel, MultiTech Systems, Dialogic, VMware• FaxoverIP(FoIP):Dialogic,Xcapi• AnalogBoards:Analog,DID,BRI• DigitalBoards:T1,EI,PRI

CONNECTIVITY

• AnalogordigitalPublicSwitchedTelephoneNetwork(PSTN) connection for receiving and sending faxes• InternetconnectionforFaxoverIP(FoIP)deploymentsutilizingcarrierprovidedSIPtrunking(anInternetconnectionisnotrequiredforuse

with FoIP deployments that use a gateway to connect to the PSTN)

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