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EnterpriseDigital Transformation;It’s not means to an end .. It’s a way of life.
By Devoteam We Are Digital Transformakers!
November 2015
Innovation
has been the primary
driver of key human
changes since the
beginning of time.
So…What is the singlemost
important outcome of these
innovations?
1%
4%
increase inproductivity
70 years
17 years
double standardsof living
* Each bar represents 100 years
Increased productivity has a major impact on our life… to put things in prospective every time we increase
productivity by 1% the living standards will double every 70 years, while increasing productivity by 4%
will reduce that number to become every 17 years!
Productivity
Welcome toDigital Transformation
noundig.i.tal transfor.mation
The new normal.
Encapsulment of the biggestrevolution of our lifetime in two
words .. Incomprehensible for beingso extensive, pervasive and global. It
is changing our world, everywhere,everything.
A matter of survival.
Productivity & DigitalTransformation
As perDr. Erik Brynjolfsson from MIT
Digital is the single mostimportant element to increaseproductivity in any enterprise
Productivity & DigitalTransformation
In the 1930’s the cumulativecodified knowledge base ofthe world doubled every 30
yearsTODAY
It doubles every11 hours
8
84%USE DIGITAL DURING THEIR
SHOPPING JOURNEY
Source: Deloitte, The NewDigital Divide, April 2014
34%SAY DIGITAL MAKES IT
EASIER TO SHOP IN STORE
42%HIGHER CONVERSION RATE THAN CONVENTIONAL SHOPPING
Which in turn are influencing consumer journeys and shopping habits
Resulting in higher conversion and spend across many sectors
Cop
yrig
ht
Welcome to the New Era of the Aviation industry
Times arechanging…Traveling Procedures areDigitally TransformedAirport Services are gettingSmarter
Cop
yrig
ht
Border ControlTraditional
Digitally Transformed
Cop
yrig
ht
Traditional
Digitally Transformed
Boarding at the Gate
Cop
yrig
ht
Check InWhy to queue …
When you Can Self Check In !!!
Cop
yrig
ht
Digital Transformation is enhancingProductivity
$$$$
Source: Travel Technology Research
And if he checkshimself in online thecost reduces to 6 cents
Cost to check in thesame passenger at akiosk is 16 cents
Average cost to check in apassenger at a counter is $3.68
Organizations
are asking …
How do we
move into the
Digital Era?
15
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Digital Transformation is not just going “paperless”
It’s a strategy that fundamentally transforms organizations through data informed content with openfunctionality & agile development. At its heart lies user focus & customer engagement at every touch-point.
It focuses on the only constant: Change.
The evolution of companies: “Digital Darwinism”
Analogic DigitalConnected
Social
Open
Virtual
Computers: Emancipationof production exclusivity.
Internet: Emancipationof physical boundaries.
Social Media: Emancipation ofdistribution & gatekeeping.
Mobile: Emancipation of time &space restrictions.
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We need toRealize thatBecomingDigital is:
A complete shift in theway business is done.
18
Customers buy differently
People work like they live
New services appear everyday
WELCOME TO THE
19
WELCOME TO THE
20
WELCOME TO THE
Having Said that … we need to realize that
Not everyone is wining theirDigital Battle
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NOT EVERY ONE IS WINING THE “ DIGITAL BATTLE”
There’s a notable disconnect!
25%Of companies report undergoing“DigitalTransformation”
88%
Only, have mapped the digitalcustomer journey and have a clearunderstanding of new orunderperforming digital touch-points
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Value
Time
Initiative 1
Initiative 2
Initiative 3
Business expectation from Digital Transformation
Value will disappear in time
Value is not Accumulative
Value
Time
Expectation GAPExpectation GAP
NOT EVERY ONE IS WINING THE “ DIGITAL BATTLE”
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Dig
ital
Cap
abil
ity
Leadership Capabilities
Fashionistas, withseveral advanced
digital features, yet noleadership, coordination
and vision
Conservatives, highleadership capability,
underdeveloped digitalvision
Beginners, with nooverarching vision &an immature digital
culture
Digital masters,strong vision, good
governance & strongdigital culture
Let us investigate the below definition of the type ofDigitally Transformed Organizations
Source: MIT center for Digital Transformation
25
GAP BetweenBeginners & Digital Masters
Vision, Culture and Governance
“Not Only Technology”
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GettingThere:
Synchronizing Vision,Culture & Governance
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Vision: Left meets rightLeadership that is both logical & creative, technical & eclectic, rational & agile. A complete equation.
Innovation ofthe Business
Model
CustomerJourney &Experience
OperationalExcellence &Efficiency
Analytics & Datain theOrganization
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Culture: The secret sauce to ensure every one is ticking at the same frequency
Changing the Status quo
55%of the organizations
surveyed indicated thatthey have issues rolling outtheir Digital transformationprograms due to cultural
challenges.Study by MIT Sloan
Cultural issues people work
responsibilities people physical work
location, People line of reporting
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Digital Transformation is about “Doing things Different” this means
New Governance
DifferentOrganization
the long gamewhile racking upquick wins.
about speed, agility, failure,new capabilities & ways of workingand collaboration on all levels.
Demolish allBarriers
the “cool kids in the corner” syndrome &communicate, communicate,communicate.
Avoid
costumer centric,transparent, collaborative,data driven, empowered &innovative.
Become
Rules
It's both horizontal andvertical.
Regulations
creating a digital silo -integration and engagementare critical.
Integration
Now before you embark onyour Digital Transformation
Journeyplease allow us to introduce
Ourselves
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Who are we?
Devoteam, “The Digital Transformakers”“entrepreneurs in disruptive technology”
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At Devoteam we deliver innovative technology consultingfor business, to make our clients win their digitalbattle
•
20 years of transformation experience
Listed onEuronext
Digital BusinessTransformation
IT ServicesTransformation
IT InfrastructureTransformation
IT ServiceManagement
DevOpsAgile
Client RelationshipOperations Efficiency
20151995 2005
2 Billion SARTurnover in 2014
20Countries
3600Professionals
CloudData
Data CentresSecurityNetworks
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What dowe do ?
We Help our Clients Win the
Transformational Services Offering
How do we do that?
Digital Transformation Engagement Approach
35
How do we Engage with Our Clients
Drivers forTransformation
Vision, Strategy ( Corporate/Business), Needs & Challenges,with regards to• Customer Journey in the organization• Operational enhancement• Availability of right data for Business
Decision• Need to innovate in the business
using technology• IT department performance
• Strategy ExecutionOffice
• Program ManagementOffice (Governance)
• ArchitectureManagement Office
• QA Management Office• Change Management
Office
• Strategy ExecutionOffice
• Program ManagementOffice (Governance)
• ArchitectureManagement Office
• QA Management Office• Change Management
Office
• ITSM• Monitoring & Asset
Management• Cloud Management &
Automation• Workload Automation• BI & Dashboards• Software AG
• ITSM• Monitoring & Asset
Management• Cloud Management &
Automation• Workload Automation• BI & Dashboards• Software AG
Devoteam Engagement ApproachDevoteam Engagement Approach
Transformation Management OfficeEstablishment (including tools)
Transformation Management OfficeEstablishment (including tools)
Enablement OfTransformation
SystemsImplementation
SystemsImplementation
TransformationImplementation Support
TransformationImplementation Support
Implementation ofTransformationDesign & Setup of the
Transformation
• ProvideOperations teamsto support (SEO,PMO, AMO, QMO,CMO)
• Provide Operationteams to supportImplementedTools (BMC, EPM,SWAG)
• ProvideOperations teamsto support (SEO,PMO, AMO, QMO,CMO)
• Provide Operationteams to supportImplementedTools (BMC, EPM,SWAG)
Vision, Roadmap & Setup ofTransformation
Vision, Roadmap & Setup ofTransformation
(Vision , Strategy, Need,Pain)
(Vision , Strategy, Need,Pain)
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Customers buy differently
People work like they live
New services appear everyday
Telecom Government Enterprises
احتیاطي األسلحة والذخائر تحسین كفاءة وفعالیة عملیات إدارة مخزونفي السلم والحرب
December 2015
How is all that isrelated to Training ?
Let us take an Example of aDigital Transformation Project
سلسلة القیمة لعملیات إدارة احتیاطي مخزون األسلحة والذخائر في السلم والحرب
عمليات طلب
والذخائر واختيار املزودين
عمليات استقبال
والذخائر من املزودين
عمليات
والذخائر
عمليات نقل
والذخائر
عمليات
والذخائر من
واستعادة
عمليات استقبال التغذية الراجعة وتقييم الفعالية
التحاليل املتقدمة والدروس املستفادة ودعم القرار
في إدارة التحول داخل المنظماتدیفوتیمخدمات
تقییم الوضع الحالي
تطویر الوضع المستقبلي
االشراف على التخطیط للتحولالتحول
سةدرا
ویل
حلت
اتطلب
لمتع ا
ضوو
یم صم
ت
یطخط
ت
تحلیل الفجوات
تعریف المبادراتوتقدیر المدة والتكالیف
تحدید األولویات
وضع خارطة الطریق
مةوك
حفیذ
لتنا
إدارة التغییر
التأكد من المطابقة
إدارة المشاریع
الجودة الكلیة
رؤیة التحولوالتحول الرقمياألتمتةتحسین اإلجراءات وتطویر الكفاءة والفعالیة
ذكاء األعمال ودعم القرارتبني المعاییر العالمیة وأحسن الممارسات
حتى یتم ضمان نجاح التحول یجب التركیز على ثالثة محاور
الجانب البشري
التقنیةإجراءات العمل
تحول
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On a final NoteHow do weensure ourteams areready for
We Train them to Develop the right Vision, Embrace the right Culture and Adopt the right Governance
“And Not only Training them onTechnology”
THANK YOU