Enterprise Communications, Cloud, Mobility & Analytics

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Why Fuze ? Why Now?

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CRM

$45B HR

$15B IT MANAGEMENT

$10B COMMUNICATION

???

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Global Voice

Enterprise Cloud PBX globally available with a

localized Calling Experience

Conferencing & Collaboration

Audio/Video/Web conferencing, teamwork

collaboration, IM & Presence

Contact Center

From very basic to Multi-channel Contact Centers with

a global coverage.

Insights

Big data analytics, identity graph, cloud context, and

business apps integrations

One Global Cloud Platform

One Experience

Historical UC Approach & Convergence

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Telephony

IM & Presence Team Collaboration

Conferencing

5 IP Phone Desktop client Mobile client Fuze Rooms SIP/H323 devices

We fuze it all !

IP Telephony

Conferencing

IM & Presence

Insights

Team Collaboration

Telephony

Single Client Experience Telephony 99.999% availability Cloud PBX with Phone Numbers all around the world.

Instant Messaging & Presence See if colleagues are available, busy, on the phone, or in a meeting and chat with them whenever it is the right moment.

Team Collaboration Dedicated Spaces to chat and share documents about specific topics.

Conferencing Single meeting experience with Audio/Video/Web conference capabilities. Compatible with Standard SIP/H.323 video devices (Cisco, Lifesize, Polycom)

Insights Identity Graph™ technology presents relevant customer insights compiled from public sources like LinkedIn and Twitter combined with your private data sources like Salesforce and Zendesk

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Fast, flexible sharing – H.264 screen share – Share applications – See meeting controls – Remote control option

Insights

HD Video and Web Collaboration HD Softphone / Voice

Modern Group Messaging

Bring it all together in a single client interface

Fuze for Mobile

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Fuze Instant Messaging & Presence

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- Presence Status (manual/dynamic) - Instant Messages - Group Chat - Persistent synced Conversations - Notifications

We fuze it all !

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Audio conference Web conference Video conference

Multiple silos

Audio + Web + Video in a single meeting

Before

After

Fuze for Desktops!Accomplish more from anywhere""

Optimize your layout"

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Video First"Experience"

Internal and external collaboration"

Fuze for Mobile!First-class mobile experiences""

Full meeting control"for iOS and Android"

Car Mode"

Adapts experience to the network"

Fuze for Mobile!Industry leading tablet experience""

Highest quality video experience for tablets"

Dynamic content collaboration"

Full meeting control"

Share anything wirelessly"

Flexible configuration"

Consistent UX"

Fuze for Rooms!Video-enable any meeting room""

Fuze for Rooms

Source: Aragon Research, Forrester, IDC, Gartner"

Fuze Rooms vs. Videoconferencing!

Traditional Videoconferencing

Fuze Rooms

“I love that Fuze for Rooms is the same user experience as other Fuze applications and that it runs on standard hardware. It means our employees already know how to use it, and we can run other applications, like the room’s calendar. The cost is significantly lower than the hardware-based systems we previously used and the return, in terms of use, is much higher.” !– Andy Yates, IT Business Partner, ThoughtWorks!"

Conference Rooms

60-70M

Collaboration (Audio/Video/Content Sharing)"

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Telepresence Connect"

Full HD video and content experience"

Connect legacy video systems"

Dial in or dial out"

Multi-Device High quality connection of any smartphone, tablet, laptop and conference room across

operating systems.

Multi-Mode Collaboration!In meeting collaboration tools including Screen Share, App Share,

Collaborative Notes, Chat, Whiteboarding, Remote Control and Recording."

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Cloud Content Share multiple types of content, including high-

resolution imagery to videos and presentations from the Fuze Cloud, Dropbox or Box.

Multi-Party HD Video Up to 12 HD streams of industry leading video

quality that intelligently adjusts to available bandwidth.

HD VoIP Audio HD VoIP delivering twice the quality of

traditional voice while seamlessly integrating high-quality dial-in connectivity.

Fuze for Rooms Use off-the-shelf hardware and Fuze Rooms license to cost effectively video-enable any

conference room.

Fuze Meeting Capabilities

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Integrations • Identity Graph

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!"#$%

Integrations • Identity Graph

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Big Data Analytics

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Business Analytics"

OVERVIEW •! Voice-only requirements •! <200 agents •! Multiple queues with live visibility into status •! Multiple queue routing options (round robin, penalty) •! Live view into a company's user/agent environment

(on the phone, busy, etc.) •! SLA data and RT statistics are required •! Log in/out of queues by agent or supervisor •! Log in/out of queues in desktop client •! External database dip (by hitting a customer side

webservice) •! Custom extensions (* codes) •! Holiday and time-of-day scheduling •! Menu/queue/call flow/ring-group designs •! Drag-and-drop calls •! English only

Fuze Contact Center

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OVERVIEW •! 200+ agents •! Omni-Channel Requirements (Voice + Web, Email,

SMS, Social, or Video) •! Workforce management or scheduling of employees •! Outbound/predictive campaigns •! Complex skills-based routing •! Visual IVR design tools •! Scripted responses for agents •! Audio read-back of information (text and numbers) •! Real-time reporting needs of queues and agents •! Global coverage that spans multiple tenants •! Screen recording + audio recording •! Contact center extensibility APIs •! Call evaluations/grading system •! Multiple languages

Contact Center Advanced

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Q & A

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