Ensure the full ROI and user adoption with

Organizational Implementation

Thomas V. Pind

CEO, Futurecom

We ensure your UC adoption

FuturecomSpecialists in Organisational Implementation of UC solutions

Training

Change

Management

UC

solutions The right solutions

for your needs

The neeeded

confidence

and gentle push

The right

communication,

motivation and

measurement

The Problem

Reduced travel costs

Reduced costs of e-mail

Reduced cost of telephony

Reduced housing costs

Reduced costs of e-mail

Higher productivity

Based on Microsoft savings calculator

Planned

savings

Potential

savings

Realised

savings

The Reason

An effective UC implementation requires success in 2 areas

IT-Implementation Ensures that the car can drive.

The car is in the right place at the right time

Organisatonal Implementation Ensures that car gets out of the garage

That the chauffeur can drive it

And knows where to drive.

”The car looses it’s value if nobody is using it”

7 reasons why UC adoption fails

5. Invisible management

6. No focus on the vision

1. Wrong Communications

2. Not looking from the Users perspective

3. One size does not Fit all

4. Bad timing

7. Bad first time

experienceCopyright Futurecom 2010

Organisational Implementation Model

Manage

Processes, Policies and guideline

Educate

Training and usersupport

Motivate

Roadshow, InvolveDemo, Mythbuster

Communicate

Vision, objectives, sponsor & visibility,

Consolidate

Monitor, Reportreward, tell success

Top down Buttom up

Skills Making change stick

Personal Communication (email) Live online training

Public Communication Userguides, videos, demos

Onsite Roadshow Reports & Follow ups

Virtual Roadshow Create Baseline

Managers

Sales

All Users

”Go”

1. Dec

1.

Jan

1.

Feb

1.

Mar

1.

Apr

1.

Maj

Touchpoint wave

Communication Plan

CommunicationSamples

E-learning

Recordings with exercices

Video demo

Quickguides

Competence creation

End user training

Users guides

FAQ lists

Courses with follow-up

Hands on courses

Inte

rac

tio

n

High

Low High

Video demo

Quickguides

Competence creation

Design of training for max. effect

User guides & FAQ

Live (Online) courses

Inte

rac

tio

n

High

Low High

Communication

Roadshow

EducationsSamples

MeasurementSamples

An effective UC implementation requires success in 2 areas

IT-Implementation Ensures that the car can drive.

The car is in the right place at the right time

Organisatonal Implementation Ensures that car gets out of the garage

That the chauffeur can drive it

And knows where to drive.

”The car looses it’s value if nobody is using it”

Self study courses - 4 videoes (10 - 15 min)

- Communicator 1 – presence, find person, chat

- Communicator 2 – call and call forwarding

- Communicator - Unified Messaging (Voice mail)

- Live Meeting

Quickvideo - 5 videoes (1-2 min)

- How to make a call

- How to create a voice message

- How to forward your phone

- How to setup sound and video in Live Meeting

- How to share applications in Live Meeting

Training material samples

Selected reference customers

Finance ManufacturingProfessional

servicesPublic

Roadshow with more than

120 meetings

Training of more than 800 web

meeting moderators

Saved 2,300,000€ and 800t

CO2 yearly on travel alone

Minutter

0

20.000

40.000

60.000

80.000

100.000

120.000

140.000

160.000

180.000

200.000

maj-0

5

jul-0

5

sep-

05

nov-05

jan-

06

mar

-06

maj-0

6

jul-0

6

sep-

06

nov-06

Minutter

eMeeting ”re-vitalisation”

project start

“Futurecom’s assistance and

training was crucial for changing

the habits”

- Lars Warnich, Danske Bank

SME Unified Communication

Education, roadshow and video

Course and roadshows Duration Participants

Introduction to Lync or Communicator and Live Meeting 30 min 10-25

Basic course in Lync or Communicator and Live Meeting 90 min. 6-10

Basic course in Video Conferencing 60 min. 6-10

Meeting organizer course 150 min. 6-10

Secretaries and coordinators course 150 min. 6-10

Helpdesk course 180 min. 6-10

Manager course 150 min. 6-10

VIP course 90 min. 3-4

Roadshow or department meetings 120 min. 25-50

Online roadshow or department meetings 60 min. 25-50

Training material

Training material Duration

Video clips 1-2 min.E-Learning 10-15 minExecutive sponsor video 2-3 min.Quickcards

User guides

Tips & Tricks

The UC ROI

Reduced travel costs

Reduced costs of e-mail

Reduced cost of telephony

Reduced housing costs

Reduced costs of e-mail

Higher productivity

Based on Microsoft savings calculator