Enrolment Information Booklet · NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019...
Transcript of Enrolment Information Booklet · NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019...
NSW Smart and Skilled Learner Booklet
1 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Enrolment Information
Booklet
Smart and Skilled
Please read carefully all the information contained in this booklet
NSW Smart and Skilled Learner Booklet
2 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Contents
Pre-enrolment Process 3
Consent to use Personal Information 3
Eligibility Criteria 3
Enrolment Form 4
Language, Literacy and Numeracy Assessment 4
Privacy Notice 4
National VET Data Privacy Information 4
Unique Student Identifier Privacy Notice 5
Pre-Enrolment Declaration 5
Notification to Department 5
Training Plan 6
Subcontractor Information 6
Eligibility, Fees and Concessions 10
Smart and Skilled Administration Fees 10
Proof of Eligibility for Fee Status 10
First or Subsequent Qualification Fee 11
Proof of eligibility for a Concession Fee 12
Proof of eligibility for fee exemption 12
Students with a disability 14
Incidental Expenses 15
Payment of Student Fees (Levying) 15
Fee Protection 15
Withdrawal without penalty (discontinuing student) 15
Repeating Assessments (Not yet competent result) 16
Transferring, Deferring or Discontinuing Learners 16
Refunds 16
Consumer Protection, Code of Practice and Support Services 17
Cancellation and Appeals 17
Consumer Protection Officer 17
Consumer Information / Advice 17
Consumer Protection Policy 18
Support Services 19
Code of Practice 19
NSW Smart and Skilled Learner Booklet
3 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Pre-Enrolment Process
To ensure eligibility for Smart and Skilled, you will be required to complete the following documentation:
Consent to use and disclosure Personal Information
This document is in relation to you consenting to the Department of Education and Communities and other
Government Agencies to use and disclose your personal information. This information may include details
such as your name, Unique Student Identifier, date of birth, contact details, training outcomes and
performance, or sensitive personal information. The information may be used for any purpose relating to the
exercise of their government functions, including but not limited to the evaluation and assessment of your
training, the determination of your eligibility to receive subsided training or for any Fee Exemption or
Concessions. Your Personal Information may also be disclosed to other third parties if required by law.
Eligibility Criteria
You must be able to provide evidence to support eligibility for Smart and Skilled. You will then be asked to fill
in the Proof of Eligibility Check Form, provide the evidence and sign the document.
For a student to be eligible for a Smart and Skilled
funded place they must meet the following
eligibility requirements and provide evidence to
support their eligibility:
▪ Are 15 years old or older;
▪ No longer at school;
▪ Lives or works in NSW (determined by postcode
of the usual place of residence or place of work);
or
▪ Lives in a defined interstate NSW border area (as
identified by a postcode in the NSW list set out
in the Operating Guidelines);
▪ Are an Australian citizen, permanent resident,
humanitarian visa holder, or New Zealand
citizen;
▪ Complies with any other relevant program
eligibility criteria outlined on the Smart and
Skilled website:
https://smartandskilled.nsw.gov.au/are-you-
eligible
Courses up to and including Certificate III level From 2016, all students, regardless of the level of
any previous qualifications held, are able to access
subsidised Smart and Skilled training up to
Certificate III level. This means that even if students
have a higher-level qualification they may still be
eligible to re-train to enter (or re-enter) the
workforce.
Other training such as part qualifications,
prevocational training and full qualifications from
Cert IV to Diploma level.
Students can enrol in subsidised training at
Certificate IV, Diploma or Advanced Diploma level,
NSW Smart and Skilled Learner Booklet
4 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
depending on the availability of funding for each
particular course.
Other important information If you have more questions regarding eligibility
please refer to the Smart and Skilled FAQ page at:
https://smartandskilled.nsw.gov.au/are-you-
eligible/frequently-asked-questions or contact Smart
and Skilled on 1 300 772 104.
Enrolment Form
As you are enrolling into a Nationally Recognised Qualification, you are required to fill in an Enrolment form
which collects information on who you are, what you have previously studied, etc.
Language, Literacy and Numeracy Assessment
Every learner enrolled into any qualification with ICCC are required to complete a Language, Literacy and
Numeracy Assessment. By completing this assessment our Trainers and Assessors can determine whether you
require any additional support to assist you through your training and assessment.
PRIVACY
ICCC Privacy Notice
International Child Care College collects and stores your personal details for training purposes only. We utilise
this information to record your progress. Where State or Commonwealth funding supports training, we are
obliged to submit your personal and progress details for research, statistical analysis, program evaluation,
post completion survey and internal management purposes.
We DO NOT share, rent, or sell personal information you provide us. The confidentiality of the information we
collect from you is protected under the NSW Privacy ACT.
If we do disclose information about any of our clients to a third party we will acquire written consent
from the client first (ie editorial; photos for advertising purposes, etc).
National VET Data Privacy Information
Under the Data Provision Requirements 2012, International Child Care College is required to collect personal
information about you and to disclose that personal information to the National Centre for Vocational
Education Research Ltd (NCVER).
Your personal information (including the personal information contained on this enrolment form), may be
used or disclosed by International Child Care College for statistical, administrative, regulatory and research
purposes. International Child Care College may disclose your personal information for these purposes to:
• Commonwealth and State or Territory government departments and authorised agencies; and
• NCVER.
NSW Smart and Skilled Learner Booklet
5 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following
purposes:
• populating authenticated VET transcripts;
• facilitating statistics and research relating to education, including surveys and data linkage;
• pre-populating RTO student enrolment forms;
• understanding how the VET market operates, for policy, workforce planning and consumer
information; and
• administering VET, including program administration, regulation, monitoring and evaluation.
You may receive a student survey which may be administered by a government department or NCVER
employee, agent or third-party contractor or other authorised agencies. Please note you may opt out of the
survey at the time of being contacted.
NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act
1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on
NCVER's website at www.ncver.edu.au).
The Department may disclose your Personal Information to other Australian Government agencies, including
those located in States and Territories outside New South Wales.
The above government agencies may use your Personal Information for any purpose relating to the exercise of
their government functions, including but not limited to the evaluation and assessment of my training, the
determination of your eligibility to receive subsided training or for any Fee Exemptions or Concessions. Your
Personal Information may also be disclosed to other third parties if required by law.
Unique Student Identifier Privacy Notice
A USI is a reference number made up of numbers and letters. It creates a secure online record of your
nationally recognised training that you can access anytime and anywhere, and it’s yours for life. The USI is
linked to the National Vocational Education and Training (VET) Data Collection, and this means an individual’s
nationally recognised training and qualifications gained anywhere in Australia, from different training
organisations, will be kept altogether.
The USI will:
▪ Link your VET achievements, regardless of where you completed the course in Australia and
▪ Give you more control over your VET information
NB: Please note you can apply for a USI yourself and insert the USI number on ICCC’s Enrolment Form. Visit
www.usi.gov.au for more information and to apply for a USI.
NSW Smart and Skilled Learner Booklet
6 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Participant Declaration
This is a declaration that you have been provided to access to ICCC’s and relevant Smart and Skilled Policies
and any additional information pertaining to your training and assessment.
Notification to Department
This last document will be completed by the College once you have completed, signed and shown evidence
where required for all the above forms.
Training Plan
Once enrolment has been complete, you, your employer and an ICCC Representative will create a Training
Plan that provides details of the formal training and assessment to be undertaken as part of Training and
Assessment.
Subcontractor Information
Please carefully read the information in relation to delivery of units of competencies by sub-contractors.
Company Name Business Wise First Aid Training
Details RTO ID 45193 Managing Director: Greg Blume
Address 12 Daintree Close, Cardiff Heights NSW 2285
Contact Email: [email protected] Web: www.bwfat.com.au
Training Services NSW approval number
■ TMO_0016330_498 (EFQ)
■ TMO_0016330_493 (TPFQ)
■ TMO_0016330_495 (EAT)
■ TMO_0016330_496 (EAT)
■ TMO_0016330_518 (SBAT)
Purpose of Subcontracting arrangement:
This arrangement ensures that the First Aid component of the course, HLTAID004 Provide an emergency first aid response in an education and care setting, is delivered and assessed by industry experts.
Who will be affected by this arrangement:
This arrangement affects all Trainees, Targeted Priority and Entitlement students, and School Based Trainees studying with ICCC.
Roles and Responsibilities
Under this arrangement, Business Wise First Aid Training has the following student responsibilities:
• Providing enrolled students access to regular training and assessment sessions
• Support student learning
• Provide a Statement of Attainment to students who successfully complete the training and assessment requirements for the identified unit of competency
Scope of Approved Subcontracting Arrangements
Under this arrangement, Business Wise First Aid Training is approved to: o Deliver training and assessment to students in:
HLTAID004 Provide an emergency first aid response in an education and care setting
NSW Smart and Skilled Learner Booklet
7 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Subcontractor Information Continued
Company Name Early Learning Institute
Details General Manager: Rachel Emphield
Address 179 Annangrove Road, Annangrove NSW 2156
Training Services NSW approval number
■ TMO_0016330_497 (EAT)
■ TMO_0016330_499 (EAT)
■ TMO_0016330_671 (SBAT)
Purpose of Subcontracting arrangement:
This arrangement ensures that trainees in the Sydney region have access to timely study and assessment support.
Who will be affected by this arrangement:
This arrangement affects Trainees and School Based Trainees studying with ICCC in the Sydney region only.
Roles and Responsibilities
Under this arrangement, Early Learning Institute has the following student responsibilities:
• Ongoing support of student learning
• Supporting implementation of ‘at risk’ student programs
• Student observation assessments in a regulated children’s service
Scope of Approved Subcontracting Arrangements
Under this arrangement, Early Learning Institute is approved to: o Assess students via observation in the below listed units of
competency:
CHCECE001 Develop cultural competence CHCECE002 Ensure the health and safety of children CHCECE003 Provide care for children CHCECE004 Provide and promote healthy food and drinks CHCECE005 Provide care for babies and toddlers CHCECE007 Develop positive and respectful relationships with children CHCECE009 Use an approved framework to guide practice CHCECE010 Support the holistic development of children in early childhood CHCECE011 Provide experiences to support children’s play and learning CHCECE012 Support children to connect to their world CHCECE013 Use information about children to inform practice CHCECE016 Establish and maintain a safe and healthy environment for children CHCECE017 Foster the holistic development and wellbeing of the child in early childhood CHCECE018 Nurture creativity in children CHCECE019 Facilitate compliance in an education and care services CHCECE020 Establish and implement plans for developing cooperative behaviour CHCECE021 Implement strategies for the inclusion
CHCECE022 Promote children’s agency CHCECE023 Analyse information to inform learning CHCECE024 Design and implement the curriculum to foster children’s learning and development CHCECE025 Embed sustainable practices in service operations CHCECE026 Work in partnership with families to provide appropriate education and care for children CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/ or Torres Strait Islander cultural safety of all children HLTWHS001 Participate in workplace health and safety HLTWHS003 Maintain work health and safety CHCPRP003 Reflect on and improve own professional practice CHCLEG001 Work legally and ethically CHCPOL002 Develop and implement policy BSBWOR301 Organise personal work priorities and development BSBLED401 Develop teams and individuals BSBINN502 Build and sustain an innovative work environment
These units form part of the CHC30113 Certificate III in Early Childhood Education and Care and the CHC50113 Diploma of Early Childhood Education and Care Training Packages.
NSW Smart and Skilled Learner Booklet
8 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Subcontractor information continued
Company Name Surf Life Saving NSW
Details RTO ID 90394 Managing Director: Holly Chave
Address 3 Narabang Way Belrose NSW 2085
Contact Email: [email protected] Web: www.surflifesaving.com.au
Training Services NSW approval number
■ TMO_0016330_516 (EAT)
■ TMO_0016330_518 (EAT)
■ TMO_0016330_585 (SBAT)
Purpose of Subcontracting arrangement:
This arrangement ensures that the First Aid component of the course, HLTAID004 Provide an emergency first aid response in an education and care setting, is delivered and assessed by industry experts.
Who will be affected by this arrangement:
This arrangement affects only Trainees and School Based Trainees studying with ICCC.
Roles and Responsibilities Under this arrangement, Surf Life Saving NSW has the following student
responsibilities:
• Providing enrolled students access to regular training and assessment
sessions
• Support student learning
• Provide a Statement of Attainment to students who successfully
complete the training and assessment requirements for the identified
unit of competency
Scope of Approved Subcontracting Arrangements
Under this arrangement, Surf Life Saving NSW is approved to:
• Deliver training and assessment to students in:
HLTAID004 Provide an emergency first aid response in an education and care
setting
NSW Smart and Skilled Learner Booklet
9 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Subcontractor information continued
Appendix 4 - Approved Subcontractor Partnership Information
Company Name St Nicholas Early Education
Details General Manager: Kerri Armstrong
Address 841 Hunter Street, Newcastle West NSW 2302
Training Services NSW approval number
■ TMO_0016330_669 (EAT)
■ TMO_0016330_670 (EAT)
■ TMO_0016330_681 (SBAT)
Purpose of Subcontracting arrangement:
This arrangement ensures that trainees working for St Nicholas Early Education have access to timely study and assessment support.
Who will be affected by this arrangement:
This arrangement affects Trainees and School Based Trainees studying with ICCC for St Nicholas Early Education only.
Roles and Responsibilities Under this arrangement, St Nicholas Early Education has the following student responsibilities:
• Ongoing support of student learning
• Supporting implementation of ‘at risk’ student programs
• Student observation assessments in a regulated children’s service
Scope of Approved Subcontracting Arrangements
Under this arrangement, St Nicholas Early Education is approved to: o Assess students via observation in the below listed units of
competency:
CHCECE001 Develop cultural competence
CHCECE002 Ensure the health and safety of children
CHCECE003 Provide care for children
CHCECE004 Provide and promote healthy food and drinks
CHCECE005 Provide care for babies and toddlers
CHCECE007 Develop positive and respectful relationships with
children
CHCECE009 Use an approved framework to guide practice
CHCECE010 Support the holistic development of children in
early childhood
CHCECE011 Provide experiences to support children’s play and
learning
CHCECE012 Support children to connect to their world
CHCECE013 Use information about children to inform practice
CHCECE016 Establish and maintain a safe and
healthy environment for children
CHCECE017 Foster the holistic development and wellbeing of
the child in early childhood
CHCECE018 Nurture creativity in children
CHCECE019 Facilitate compliance in an education and care
services
CHCECE020 Establish and implement plans for developing
cooperative behaviour
CHCECE021 Implement strategies for the inclusion
CHCECE022 Promote children’s agency
CHCECE023 Analyse information to inform learning
CHCECE024 Design and implement the curriculum to foster
children’s learning and development
CHCECE025 Embed sustainable practices in service operations
CHCECE026 Work in partnership with families to provide
appropriate education and care for children
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/ or Torres Strait Islander
cultural safety
of all children
HLTWHS001 Participate in workplace health and safety
HLTWHS003 Maintain work health and safety
CHCPRP003 Reflect on and improve own professional practice
CHCLEG001 Work legally and ethically
CHCPOL002 Develop and implement policy
BSBWOR301 Organise personal work priorities and development
BSBLED401 Develop teams and individuals
BSBINN502 Build and sustain an innovative work environment
These units form part of the CHC30113 Certificate III in Early Childhood Education and Care and the CHC50113 Diploma of Early Childhood Education and Care Training Packages.
NSW Smart and Skilled Learner Booklet
10 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Eligibility, Fees and Concessions
Smart and Skilled Administration Fees
Under Smart and Skilled, a learner (or their employer) contributes toward the cost of training through the
payment of a student fee. The payment to ICCC is made up of the student fee and the subsidy from the
government. Student fees are:
▪ Set for the whole qualification, not annual or semester fees
▪ Lower for students doing their first post-school qualification
▪ Set for the student and the qualification and will be the same regardless of the RTO chosen
Prior to enrolment, ICCC Pty Ltd must notify either the learner or their employer (depending on who is paying
for the administration fee), information on fees to be paid for the commencement into the course:
This fee information includes:
▪ All fees payable to ICCC’s Pty Ltd, including an outline of all costs involved with the course
▪ How and when fees must be paid
▪ How to access ICCC’s:
o Fee and Refund Policy
o Consumer Protection Policy
o Fee Protection Policy
▪ How to access Smart and Skilled Administration Fee Policy
Proof of Eligibility for Fee Status
As mentioned under Pre-Enrolment Process – Eligibility Criteria, an individual must provide evidence to
support their eligibility for Smart and Skilled. Details of acceptable evidence are below:
Requirement Evidence Evidence Requirements
Proof of Identity ▪ Valid USI number where ICCC can
check your details.
▪ Valid USI at enrolment
Living or working in NSW ▪ Any Commonwealth or NSW
Government issued document
providing evidence of living
location, or employer-issued
document confirming employment
in NSW.
▪ Student
declaration/signature at
enrolment
Citizenship, Australian
Permanent resident
▪ Australian or New Zealand birth
certificate; or
▪ Evidence sighted or
collected by provider
NSW Smart and Skilled Learner Booklet
11 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
▪ Australia or New Zealand Passport;
or
▪ Green Medicare card; or
▪ A Certificate of Evidence of
Resident Status (CERS) which
confirmed status as an Australian
permanent resident; or
▪ Department of Immigration and
Border Protection’s Visa
Entitlement Verification Online
(VEVO) facility to confirm status as
Australia permanent resident and
check passport
Registration as NSW
apprentice or new entrant
trainee
▪ Training Contract identifier (TCID)
number
▪ Department system check
against details of approved
or registered Training
Contract stored in Training
Services NSW database
Previous qualification ▪ (Department’s system checks
against Smart and Skilled records
in the Department’s database and
checks against USI transcript).
▪ Student declaration/
signature at enrolment
Note: In the future system
checks may also be undertaken
against Smart and Skilled
records and USI academic
transcript.
First or Subsequent Qualification Fee
A Student is required to declare any post-school qualification to assess eligibility for a First or Subsequent
Qualification Standard Student Fee.
Proof of eligibility for a Concession Fee
The following Commonwealth benefits and allowances are eligible for a concession:
Age Pension Widow Allowance
Carer Payment Wife Pension
Youth Allowance Austudy
Family Tax Benefit Part A (maximum rate) Disability Support Pension
Newstart Allowance Farm Household Allowance
NSW Smart and Skilled Learner Booklet
12 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Sickness Allowance Parenting Payment (Single)
Veteran’s Affairs Pensions Special Benefit
Veterans’ Children Education Scheme Widow B Pension
* A NSW Apprentice on a Newstart Allowance is not eligible for a concession fee
* A NSW New Entrant Trainee on a Newstart Allowance is not eligible for a concession fee
Concessions/Exemptions:
Requirement Evidence Evidence requirements
Fee Exemption:
Aboriginality
N/A ▪ Student declaration/signature
▪ This declaration also covers
proof of Australian Citizenship
Fee Exemption: Disability ▪ Centrelink evidence: proof of
Disability Support Pension; or
▪ documentary evidence of
support demonstrating a clear
additional need as a result of the
student’s disability(ies): A letter or
statement from:
- a medical practitioner
- an appropriate government
agency
- a relevant specialist allied health
professional or,
▪ Centrelink evidence – dependent
child of a recipient of a Disability
Support Pension
Yes. for all types of evidence.
Evidence sighted or collected by
provider.
Note: at the Department’s
discretion, the Department may
request a copy of the evidence or
proof that the evidence has been
sighted.
Concession:
Commonwealth
Government Welfare
Recipient
▪ Centrelink evidence – Proof of
benefit; or
▪ Centrelink evidence – dependent
child, partner or spouse of a
specified Commonwealth
Government welfare recipient
Yes, for all types of evidence
Fee Exemption: Refugee
or Asylum Seeker
▪ Relevant visa documentation; or
▪ ImmiCard (where appropriate);
or
▪ Where a Bridging Visa holder, a
document from the Department
of Immigration and Border
Protection acknowledging
Evidence sighted or collected by the
provider.
Note: at the Department’s
discretion, the Department may
request a copy of the evidence or
proof that the evidence has been
sighted.
NSW Smart and Skilled Learner Booklet
13 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
application for a humanitarian
visa.
Social housing status
(Fee-Free Scholarship)
▪ N/A Student declaration/signature at
time of enrolment
Out-of-Home Care status
(Fee-Free Scholarship)
For students currently in out-of-
home care:
▪ A copy of the Children’s Court
Care Order, or
▪ A copy of the ‘Confirmation of
Placement’ letter, or
▪ A letter from Family and
Community Services or the Out-
of-Home Care Designated
Agency verifying that the
student is in statutory or
supported care, or
▪ Any other evidence which clearly
shows that the student is in out-
of-home care.
For students previously in out-of-
home care:
▪ A copy of the Children’s Court
Care Order, or
▪ A copy of the ‘leaving care’ letter
from the Minister for Family and
Community Services, or
▪ A letter from Family and
Community Services verifying
the student was previously in
stator or supported care, or
▪ Any other evidence which clearly
shows that the student was in
previously in out-of-home care.
Evidence sighted or collected by the
provider.
Note: at the Department’s
discretion, the Department may
request a copy of the evidence or
proof that the evidence has been
sighted.
Domestic and Family
Violence eligibility
(Fee-Free Scholarship)
A letter of recommendation is
required from a domestic and family
violence service, refuge or other
support agency such as:
▪ Legal Aid NSW through their
Women’s Domestic Violence
Court Advocacy Services
▪ Organisation who provide
integrated Domestic Family
Violence Services
▪ Organisations who provide
Staying Home, Leaving Violence
services
Yes, for all types of evidence
NSW Smart and Skilled Learner Booklet
14 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
▪ Organisations who deliver
Specialist Homelessness Services
(i.e. refuges and crisis
accommodation)
▪ Domestic Violence NSW
▪ Any other organisation which
clearly shows that the student is
or has been previously receiving
support services for domestic
and family violence (for example
a non-government organisation
or charity that is self-funded).
Please note, eligibility for a fee exemption or concession is assessed at enrolment and cannot be adjusted
after enrolment.
Proof of eligibility for fee exemption
Australian Aboriginal and Torres Strait Islander students prove their status and eligibility for a fee exemption
through descent, self-identification and community identification. Students will need to declare their status
and be able to provide documentary evidence of community identification if required.
Students with a disability
A student who seeks a fee exemption on the basis of disability will need to provide:
▪ A letter from Centrelink confirming receipt of the Disability Support Pension
▪ A Current Disability Pensioner Concession Card that shows CRN
For more information on proof of eligibility, required evidence, fees and other information pertaining to
Smart and Skilled Fee Administration Policy please go to:
https://www.training.nsw.gov.au/forms_documents/smartandskilled/contract/fee_administration_policy.pdf
Fee-Free Scholarships
Students who meet the Fee-Free Scholarship criteria are exempt from paying a student fee. All qualifications
on the NSW Skills List from Certificate I to Certificate IV level, including qualifications that support
apprenticeships and traineeships, are covered. To be eligible for a Fee-Free Scholarship, a student must:
▪ meet the Smart and Skilled eligibility criteria, and
▪ be enrolling in a Smart and Skilled subsidised Certificate I – IV qualification on the NSW Skills List.
They must also meet the criteria for one of the eligibility categories below:
▪ Concession-eligible (Category A) – be aged between 15 and 30 years when they start training and be
eligible for a Smart and Skilled concession fee
▪ Out-of-home care (Category B) – be aged between 15 and 30 years when they start training and meet the
out-of-home care criteria
NSW Smart and Skilled Learner Booklet
15 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
▪ Domestic and family violence (Category C) – be aged 15 years or older when they start training and meet
the domestic and family violence criteria
Incidental Expenses
The price of a qualification, which is made up of the governments subsidy and student fee will cover the total
costs incurred by ICCC Pty Ltd to provide training and assessment. However, there may be instances of
personal costs over and above the student fee. For example a student may wish to purchase a hardcopy of a
specific industry textbook that is an online resource only.
ICCC will inform all learners prior to enrolment of any incidental expenses (if applicable).
Payment of Student Fees (Levying)
Once eligibility has been confirmed ICCC will issue invoices and payment arrangements required for the
Student Administration fees (either to the student or their employer depending on who is paying for the fees).
Invoices issued will include:
▪ Fees outlined as per the Smart and Skilled Provider Calculator
▪ If applicable any incidental expenses
▪ Schedule of when payments are to be due
▪ Cost of reassessment (please see Repeating Assessment section)
Please note:
▪ Fees will be adjusted to reflect any RPL or CT and if necessary, refunds will be made.
▪ The Learner or employer will pay for the qualification that applies in the commencement training year.
The Learner will not be affected by any subsequent changes to Smart and Skilled Fees.
▪ All fees must be paid for prior to completion of the student’s subsidised training.
▪ All fees collected are retained by ICCC Pty Ltd.
▪ In relation to recovery of fees not paid, please refer to ICCC Learner Handbook and our Fee and Refund
Policy located on our website.
Fee Protection
ICCC Pty Ltd does not collect more than $1,500 in prepaid fees.
Withdrawal without penalty (discontinuing student)
Where a learner is paying for the fees, and withdraws from a Smart and Skilled course, they have until course
commencement to withdraw or cancel without penalty. Any period after course commencement and they will
incur at minimum their admin commencement fee as set out by ICCC.
NSW Smart and Skilled Learner Booklet
16 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Repeating Assessments
Students are able to attempt assessment to complete a unit of competency on two (2) occasions within their
initial student course fee. ICCC will inform students of costs of reassessment of these units prior to
rescheduling.
Transferring, Deferring or Discontinuing Learners
In addition to the above information:
▪ Learners may apply for a transfer of enrolment to another Registered Training Organisation within 60 days
of training commencement. This is subject to approval by the funding provider (where applicable).
▪ A learner may apply for deferral at any time within 6 months after training commencement, subject to
approval from the funding provider (no refunds are given for deferral). Deferral is for a maximum of 12mths,
any time beyond this period will be considered as discontinuing learner.
▪ Learners that wish to discontinue their Training must provide reasons to ICCC as to why they no longer
wish to continue with their training and assessment. The Learner must also provide ICCC with formal
notification of the Training end date.
Refunds
The following refund information is applicable to Smart and Skilled Learners only:
▪ Learners who withdraw/cancel from a Smart and Skilled course (who have paid for the fees themselves)
have until course commencement to withdraw or cancel without penalty.
▪ After the commencement date they will incur at minimum their administration commencement fee as set
out by ICCC.
▪ No refund is available for partially completed Units.
▪ Fees will be adjusted to reflect any RPL or CT and if necessary, refunds will be made.
▪ No refunds are given for deferrals.
▪ Under special circumstances a full refund may be applied at the discretion of ICCC’s Training Manager or
General Manager. Special Circumstances may include: sudden illness or conditions which directly affect the
student’s ability to complete the training, illness or conditions that affect persons who require care from the
student which directly affect the student’s ability to complete the training, other situations that directly affect
the student’s ability to complete the training.
Special circumstances do not include: unforeseen increases in your workload, a change in your work hours,
redundancy or retrenchment, moving interstate or overseas.
ICCC will not be held accountable for changes in your circumstances.
NSW Smart and Skilled Learner Booklet
17 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
In situations where the student wishes to withdraw due to prolonged illness or hardship the student must
produce satisfactory evidence of the circumstances of his/her withdrawal such as medical certificates.
Consumer Protection, Code of Practice and Support Services
Cancellation and Appeals
At first, complaints or appeals must be made directly to International Child Care College (ICCC). Please refer to
International Child Care College’s Cancellation and Appeals section within the ICCC Student Handbook.
Consumer Protection Officer
ICCC has a dedicated Consumer Protection Officer. Contact details are as follows:
Support Officer
146 Lambton Road, Broadmeadow, NSW 2292
PO Box 59, Adamstown. NSW 2289
Consumer Information / Advice
Should you require additional information on Consumer Protection or you feel that your complaint or appeal
has not been resolved and you wish to contact a third party, please contact Smart and Skilled Customer
Support Service on:
Website: https://smartandskilled.nsw.gov.au/
https://smartandskilled.nsw.gov.au/for-students/consumer-protection-for-students
Phone Number: 1300 772 104
The Consumer protection system will provide:
▪ Information on consumer rights
▪ A set of frequently asked questions
▪ Information on provider obligations, minimum standards and complaints procedures
▪ Information on the escalation of complaints and the dispute resolution process
NSW Smart and Skilled Learner Booklet
18 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Consumer Protection Policy
Purpose
Is to ensure that any potential and/or enrolled learners with International Child Care College Pty Ltd (ICCC),
are well informed of their rights and are given clear guidelines for complaints and appeals, under NSW Smart
and Skilled.
Scope
This policy affects all ICCC Pty Ltd employees and potential and/or enrolled learners under NSW Smart and
Skilled.
The following information was considered in the development of this policy:
▪ Smart and Skilled Consumer Protection Strategy
▪ Standards for Registered Training Organisations (RTO’s) 2015
Policy
ICCC Pty Ltd is committed to maintaining a supportive and fair training and assessment environment.
Therefore this policy is in place to ensure that all employees, partners and/or subcontractors of ICCC Pty Ltd
follow all policies and procedures, particularly those that relate to the welfare of ICCC’s learners. These
policies, procedures and documents include but are not limited to:
▪ Access and Equity Policy
▪ Complaints and Appeals Policy
▪ Complaints Procedure
▪ Appeals Procedure
▪ ICCC’s Code of Practice
▪ Learner Rights
This Consumer Protection Policy also ensures that ICCC manages and responds to allegations involving the
conduct of any subcontractor/partners and its trainers, assessors and other staff.
This policy will be reviewed annually or following any legislative or organisational changes.
Consumer Information / Advice
Should you require additional information on Consumer Protection or you feel that your complaint or appeal
has not been resolved and you wish to contact a third party, please contact Smart and Skilled Customer
Support Service on:
Website: https://smartandskilled.nsw.gov.au/
NSW Smart and Skilled Learner Booklet
19 International Child Care College RTO ID: 90081
NSW Smart and Skilled Learner Booklet – v6.1 Novemberr 2019
Also: https://smartandskilled.nsw.gov.au/for-students/consumer-protection-for-students
Phone Number: 1300 772 104
The Consumer protection system will provide:
▪ Information on consumer rights
▪ A set of frequently asked questions
▪ Information on provider obligations, minimum standards and complaints procedures
▪ Information on the escalation of complaints and the dispute resolution process
Support Services
Please refer to ICCC’s Student Handbook on Support Services.
Code of Practice
This Code of Practice requires all College employees and stakeholders to implement policies and
management practices that maintain high professional standards in the delivery of education and
training services and which safeguard the educational interests and welfare of staff and students.
Educational Purpose
International Child Care College has been established principally to provide high quality education
and training to students on a sustainable commercial basis over the long term. The College is
regulated by specific legislation and the laws and regulations that apply to all Registered Training
Organisations in Australia.
It is our intentions to exceed the requirements of these minimum standards and provide students
with high quality facilities, staff, training and support that will surpass expectations.
Policies and Procedures
The VET Quality Manual outlines the written policies and procedures which ICCC operates as an RTO.
These policies and procedures will ensure quality training and assessment that is aligned with the
principles of the VQF and consistent with the Colleges’ scope of registration.