ENROLLING FOR YOUR SYKES HOME TRAINING - aau … · ENROLLING FOR YOUR SYKES HOME TRAINING Upon the...
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Transcript of ENROLLING FOR YOUR SYKES HOME TRAINING - aau … · ENROLLING FOR YOUR SYKES HOME TRAINING Upon the...
ENROLLING FOR YOUR
SYKES HOME TRAINING
Upon the completion of ALL your preemployment
requirements, your employee profile will be finalized and you
will be pushed into WebCenter and allowed to enroll for your
training session.
This process requires you to log into the employee portal,
WebCenter. Your preemployment coordinators will push you
into the system once all your items have been confirmed.
Logging into WebCenter requires that you have Internet
Explorer (either version 8, 9, or 10) and a hard wired internet
connection.
There are two phases to logging into WebCenter.
Phase 1: Connecting to the Alpine Access Virtual Private
Network.
Phase 2: Logging into the WebCenter Interface
After successfully logging into WebCenter, you will now be
ready to enroll.
To connect to the Alpine Access Virtual Private Network, you will
need to have two things:
1. The link to the VPN: https://home.alpineaccess.com/
2. Alpine Access VPN credentials
Your login credentials are sent to you via e-mail once you have
been pushed into WebCenter. It is a system generated e-mail with
a subject line reminding you that it is now time to enroll for your
training. The e-mail will be from [email protected].
This information is also posted on your support messages.
The link to the VPN is https://home.alpineaccess.com/.
You should be able to see the page above when you open the
link.
Connecting to the Alpine Access Virtual Private Network
Once in the page, you will need to provide the login
credentials that you have received in the e-mail.
If you have forgotten your username or have lost the e-mail,
you can click on the Forgot your Username option so that
your credentials will be resent to your personal e-mail.
Otherwise, provide the log in information that you have
received.
Connecting to the Alpine Access Virtual Private Network
You will be asked to launch the connection.
If this is the first time that you will be logging into this
network, you must install the appropriate plugin for Internet
Explorer.
Follow through the steps on how to install the plugin.
DO NOT choose the continue without installing the plugin
option. This will stop the process and you will not be able to
log into the system at all.
Connecting to the Alpine Access Virtual Private Network
After installing the plugin, you will see that the system will
connect to the network. It will authenticate your username
then establish and finalize the connection to the system.
You will be prompted to allow the VPN to open another
application. That is your indication that you are now ready to
open and log into WebCenter.
Connecting to the Alpine Access Virtual Private Network
The new application that the Alpine Access VPN will open will
be WebCenter. It will open in your default browser. Please
note that WebCenter works best with Internet Explorer.
Remember the credentials that you have used when you
logged into the Alpine Access VPN? Well that same username
and password will be the ones that you will use with
WebCenter. You will then be prompted to reset your
password.
Logging into WebCenter
Once you have reset your password, you will have
policies and agreements you must read and confirm
before you can see the WebCenter interface.
On the left hand side of your WebCenter page is your menu
pane.
Note: the screenshot above may be different from what you
actually see.
To enroll for training you will need to click on the Something
for Everyone Menu and scroll to the I’m ready to train utility.
Enrolling for Training
Click on the Sign Up for Training Classes link to show the list
of training class that you can enroll into.
You will see a list of training classes that you can choose from
and a confirmation of the training class that you have selected
at the bottom of the page.
You will need to choose the New Hire Training program for
the client you will be supporting and click on Show Training
Classes
Enrolling for Training
You will see the details of the Training Class that you will be
enrolling into. There are also onscreen instructions on how to
enroll.
Under the instructions are the different classes that are open
for you to choose from.
Enrolling for Training
The training information table will show you all the training
times in all of the days of your training.
Each training class has an associated Class ID and under each
class ID are different training times for all the days of training.
To select a schedule, you will see a small radio button under
the Signed Up column. It is in the middle of the training
information for that Class ID so please scroll down a bit to see
the radio icon.
Enrolling for Training
Once you have selected the training schedule that you will be
committing to, scroll to the very bottom of the page and click
on the Sign Up for Class button.
The page will load and you will be brought back to the first
page of the enrollment screen.
You will see the details of the class that you have selected in
the screen.
Enrolling for Training
You will have ONE (1) opportunity to choose another training
time once you have locked in your selection.
You can click on the Show Training Classes for the New Hire
Training Program that you have selected previously and
choose from the roster again and follow the same steps as
before.
Again, you will only have one chance to change your selected
schedule. You will see the message below that will confirm
that.
Click on OK if you are sure with the change to finalize it.
Changing your Enrolled Training Times
If you are having challenges initiating the connection with the Alpine
Access VPN or WebCenter, READ THROUGH THE INSTRUCTIONS
BELOW FIRST.
1. Make sure that you are using a hard wired internet connection.
2. Make sure that you are using INTERNET EXPLORER. WebCenter
WILL NOT WORK with ANY OTHER BROWSER.
3. Make sure your internet explorer settings will allow access to the
Corporate VPN F5. The following link will give you all the
information you will need to set up your internet explorer settings:
http://public-
media.alpineaccess.com/downloads/InternetExplorerSettings.pdf
4. The following link will help troubleshoot Corporate VPN F5 access:
https://www1.alpineaccess.com/InformationCenter/F5_Troublesho
otingSteps.pdf
The steps indicated above will be the same troubleshooting steps that
you will be receiving from the support team so please make the effort
of following through these steps first.
If you are having larger challenges with initiating the connection with
the Alpine Access VPN or WebCenter AFTER following the steps listed
above, you can proceed to chat with our support team at our toll free
support services number 877-279-8414 and press option 3. Support
services will ask for your employee ID number. You will find that in the
enrollment invitation support message that will be sent to you when
you are pushed and ready for training.
TROUBLESHOOTING
If you are able to log in and you are not seeing any classes to
choose from, please chat with us so that your preemployment
coordinators can review your profile and check if you have
been assigned to the program or if training classes have been
opened. The chat room link is below.
https://alpineaccess.adobeconnect.com/employment
The room is available Monday – Friday from 9:00 AM – 4:45
PM Mountain Time. Please make sure you synchronize your
time with us so that you are able to log in when the queue is
open.
Enrollment for classes are on a first come first served basis.
Please note that even if you have been offered the position, if
you are unable to complete your requirements OR if are
unable to enroll for training, we will not be able to continue
with your application with SYKES Home any longer.
The last day for enrollment will be the Friday before the
training start date.
FINAL REMINDERS