Enquire Now Public Workshops Calendar 2019 - …...13 call 1300 783 987 [email protected]...

13

Public Workshops Calendar

2019

Enquire Now

For further information

and registration details

call 1300 783 987

[email protected]

www.sardenlearning.com.au

mailto:[email protected]

http://www.sardenlearning.com.au/

Purchase pre paid Learning Credits for any in-house or public course and SAVE!

How It Works

Learning Credits are an excellent way to take care of your training budget for the year and save

money for your company at the same time. Pre-purchasing training gives you access to Learning

Credits which enables you to plan ahead for your training needs. The credits can be used for any of

our in house or public programs within 12 months of purchase and can save up to 20% on the

normal course price.

Training Credits will simplify your administration time and cost. You will receive access to your online

organisation staff portal where you can view the number of credits used, the value of training

purchased, which courses they were used for and which employee attended the course.

Benefits of Purchasing Learning Credits

• You will increase your return on investment by saving up to 20% on the normal course price

• Can be used for ANY in house or public course within 12 months of purchase.

• The Learning Credits can be used across your business for any of your staff.

• Use this year’s budget for next year’s training.

• Reduce your administration costs by enabling your training to be centralised under one account

• Access to your company staff learning portal where you can view your credit usage and print

reports.

• Save time, save money and save the hassle of going through the approval process every time

you want to send someone on a course. A simple, easy convenient solution for all of your

training needs for the year.

• You will be sent regular reports on your credit allocation and usage by your dedicated Account

Manager.

For more information on Learning Credits, contact us on 1300 783 987 or email

[email protected]

mailto:[email protected]?subject=Learning%20Credits

Contents

Communication 4

Business Writing Skills 4

Assertive Communication Skills 4

Let’s Talk About Communication 5

Proposal and Report Writing

5

Conflict Resolution 6

Conflict Resolution Skills for Managers 6

Resolving Conflict in the Workplace 6

Bullying and Harassment 7

Anger Management Skills 7

Customer Service & Sales 8

Critical Elements of Customer Service 8

Essential Selling Skills 8

Managing Difficult Callers 9

Professional Telephone Skills 9

Professional Sales Presentations 10

HR Essentials 11

Presentation Skills 11

Recruitment and Selection 11

Managing Change in the Workplace 12

Managing Employee Performance 12

Difficult Conversations for HR Professionals

13

Developing an Induction Program 13

Making Training Fun 14

Advanced Facilitation Skills 14

Leadership & Teams 15

Building Effective Teams 15

Coaching Skills for Leaders 15

Negotiating & Influencing Skills 16

Leadership Skills for Managers 16

Handling Difficult Conversations 17

Finance Skills for Managers 17

Managing Diverse Teams 18

Management Skills for the New Manager 18

Advanced Skills for Leaders 19

Developing High Performance Teams 19

Project Management 20

Project Management for Executive Assistants

20

Project Management Fundamentals 20

Time Management 21

Completely Organised at Work 21

Complete Time Management 21

Complete Stress Management 22

Managing Your Time With Outlook 22

Workplace Essentials 23

Emotional Intelligence 23

Effective Minute Taking 23

The Professional Executive Assistant 24

Making Meetings Work 24

Advanced Skills for Executive Assistants

25

Cultural Awareness 25

Problem Solving and Decision Making 26

Developing A Succession Plan 26

Delegating Effectively 27

Communication

Business Writing Skills

Assertive Communication Skills

Let’s Talk About Communication


These courses can also be delivered in-house and tailored to your needs. Save up to 30% with the in-house option!

Enquire Now

For learning outcomes and registration details

1300 783 987

[email protected]


BUSINESS WRITING SKILLS

Duration: 1 day Delivery: Public

Cost: $660 (+. GST) Format: Facilitator led

Early bird: $560 (+. GST) 3-5 people: $530 (+. GST)

6+ people: $495 (+. GST)

Course Overview In this workshop participants are given practical tools for effective

business writing and email etiquette. Participants will discover the

key to managing their writing time more efficiently and learn how

to write letters/documents, recommendations, persuasive text,

short reports, memos and emails. They will be shown simple

techniques for converting wordy sentences into clear and concise

language and shown practical ways to proofread their work.

Inclusions

• Expert trainer

• Individual attention

• Morning/ afternoon tea/ lunch

• Comprehensive workbook

• Free access to online toolkit

• Certificate of Achievement

• Bonus e-follow up skills booster

DATES: NSW, VIC, ACT, QLD, SA, WA, TAS

Friday 22 February

Thursday 13 June

Tuesday 8 October

Wednesday 11 December

For a full outline email us at [email protected]

ASSERTIVE COMMUNICATION SKILLS




6+ people: $495 (+. GST)

Course Overview Assertive communication involves speaking your mind and

expressing your point in a constructive manner. This course will

provide practical techniques to improve interaction with other

people in the workplace. Participants will learn how to change

their behaviour to assertively deal with complex workplace

situations. You will understand how positive assertiveness can

enhance interpersonal communication and decrease stress.

Inclusions

• Expert trainer








Tuesday 19 February

Wednesday 15 May

Thursday 8 August

Friday 22 November


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Communication

Business Writing Skills

Assertive Communication Skills

Let’s Talk About Communication



Enquire Now


1300 783 987

[email protected]


LET’S TALK ABOUT COMMUNICATION




6+ people: $495 (+. GST)

Course Overview This workshop is designed to give participants the opportunity to

improve the critical communication skills of listening, asking

questions and being aware of nonverbal messages. It can also

help participants who are struggling to find that middle ground

between being too aggressive and too passive, and how to

counter the manipulative tactics of difficult people.

Inclusions

• Expert trainer








Monday 18 February

Friday 10 May

Wednesday 4 September

Thursday 6 December


PROPOSAL AND REPORT WRITING




6+ people: $495 (+. GST)

Course Overview This course will provide participants with skills and knowledge to

write effective business reports, and proposals. Participants will

learn to write in a persuasive, informative manner and target

writing styles to suit a wide range of reports including board

papers, business reports, submission papers and project

documents.

Inclusions

• Expert trainer








Thursday 28 February

Wednesday 8 May

Tuesday 19 August

Friday 22 November


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Conflict Resolution

Conflict Resolution Skills for Managers

Resolving Conflict in the Workplace

Bullying and Harassment

Anger Management Skills


Enquire Now


1300 783 987

[email protected]


CONFLICT RESOLUTION SKILLS FOR MANAGERS




6+ people: $495 (+. GST)

Course Overview Being able to manage conflict in the workplace is an essential skill

for all, especially managers. This course will help you to identify

some of the ways you may be contributing to these problems with

ineffective communication techniques. We will examine positive

and negative conflicts and show you how to deal with conflict in

any situation.

You will learn practical communication, negotiation and

influencing skills you can adopt without damaging relationships.

Inclusions

• Expert trainer








Friday 22 February

Thursday 13 June

Tuesday 8 October



RESOLVING CONFLICT IN THE WORKPLACE




6+ people: $495 (+. GST)

Course Overview Do you ever feel apprehensive about raising a concern or problem

with people? Do you know how to resolve conflict that has already

set in? Can you deal calmly with difficult people, and manage your

own emotions as well as theirs?

This workshop will equip you with powerful, practical strategies for

resolving workplace conflicts and turning challenging

conversations into a win/win for all.

Inclusions

• Expert trainer








Friday 1 March

Thursday 13 June

Tuesday 8 October



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Conflict Resolution

Conflict Resolution Skills for Managers

Resolving Conflict in the Workplace

Bullying and Harassment

Anger Management Skills


Enquire Now


1300 783 987

[email protected]


BULLYING AND HARASSMENT

workplace 1 day Delivery: Public



6+ people: $495 (+. GST)

Course Overview Workplace bullying can be defined as repeated unreasonable

behaviour directed towards a person, or group, that jeopardises

workplace health and safety. This course will show participants

what constitutes harassment and/or bullying, what behaviours can

be problematic and how to avoid them. The course also provides

suggestions on what you can do if you become aware of or

involved in workplace harassment or bullying.

The course is compliant with and covers the amendments made

as of 1st January 2014 to the Fair Work Act.

Inclusions

• Expert trainer








Friday 8 March

Tuesday 9 July


Thursday 12 December


ANGER MANAGEMENT SKILLS




6+ people: $495 (+. GST)

Course Overview Everyone gets angry and in some cases it can be warranted. But

do you know how to manage that anger constructively?

Participants will learn about anger and its causes, the various

behaviour types, the importance of developing coping tools and

how to improve their communication skills.

By the end of this one-day course you will learn effective ways to

control and manage your anger.

Inclusions

• Expert trainer









Wednesday 8 May

Tuesday 19 August

Friday 22 November


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Customer Service & Sales

Critical Elements of Customer Service

Essential Selling Skills

Managing Difficult Callers

Professional Telephone Skills

Professional Sales Presentations


Enquire Now


1300 783 987

[email protected]


CRITICAL ELEMENTS OF CUSTOMER SERVICE




6+ people: $495 (+. GST)

Course Overview Have you ever encountered an unpleasant client and not known

what to do? Do you worry that you're not assertive enough with

demanding people? Do you struggle to solve problems? Do you

know who your clients are? Do you have individual and

organisational goals to strive for?

This workshop will help you in all of these areas, and more!

Inclusions

• Expert trainer








Monday 18 February

Friday 17 May

Wednesday 18 August

Thursday 5 December


ESSENTIAL SELLING SKILLS




6+ people: $495 (+. GST)

Course Overview It's no secret that selling has changed in recent years. We are all

working harder, with more responsibilities. High pressure selling

is no longer effective. Clients want involvement. They want to be

recognised and listened to.

Two key objectives of this workshop are to help you feel more

comfortable and skilled in selling to your clients and to help you

identify and address some of their challenges.

Inclusions

• Expert trainer








Friday 8 March

Tuesday 9 July




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Enquire Now


1300 783 987

[email protected]


MANAGING DIFFICULT CALLERS




6+ people: $495 (+. GST)

Course Overview In this full day workshop participants will be provided with the skills

required to handle difficult phone calls effectively and

professionally. Participants will learn how to diffuse and influence

an angry or unreasonable client and negotiate a satisfactory

outcome via practical examples, videos and role plays. The

practical techniques presented can be implemented within any

industry.

Inclusions

• Expert trainer








Friday 22 March

Tuesday 7 July




PROFESSIONALTELEPHONE SKILLS




6+ people: $495 (+. GST)

Course Overview This course will provide you with the skills you need to handle

phone calls professionally every time. You will also learn

strategies for effective listening, questioning, dealing with difficult

callers , the power of your voice, giving bad news and how to

prepare better for different types of phone calls.

Inclusions

• Expert trainer








Friday 1 March

Thursday 13 June

Tuesday 8 October



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Enquire Now


1300 783 987

[email protected]


PROFESSIONAL SALES PRESENTATIONS




6+ people: $495 (+. GST)

Course Overview A great sales presentation does not demand you have all the bells

and whistles to impress the client with your technical skills.

Rather, try impressing your clients with your knowledge of the

products and services you sell and your understanding of their

problems and the solutions they need.

This one-day workshop will focus on your formal written proposal

and in-person presentation.

Inclusions

• Expert trainer








Monday 11 February

Friday 17 May


Thursday 5 December


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HR Essentials

Presentation Skills

Recruitment and Selection

Managing Change in the Workplace

Managing Employee Performance

Developing an Induction Program


Making Training Fun

Advanced Facilitation Skills


Enquire Now


1300 783 987

[email protected]


PRESENTATION SKILLS




6+ people: $495 (+. GST)

Course Overview A great presenter has two unique qualities: appropriate skills and

personal confidence. In this workshop you will learn how to

structure your ideas for maximum impact, how to beat nerves and

how to present your ideas in any situation. This program is ideal

for anyone who requires immediate improvement in their

presentation skills and confidence.

Inclusions

• Expert trainer








Tuesday 19 February

Wednesday 15 May

Thursday 8 August

Friday 29 November


RECRUITMENT AND SELECTION




6+ people: $495 (+. GST)

Course Overview This workshop concentrates on pre-interview preparation;

developing questions and their value; the interview techniques

that get specific behaviour-based examples of past performance

and the strategies that follow through on this process. We will

discuss the importance of effective communication, especially

when dealing with difficult applicants.

Participants will also learn which social media tools can enhance

the recruitment and selection process.

Inclusions

• Expert trainer








Monday 11 February

Friday 17 May


Thursday 5 December


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HR Essentials

Presentation Skills






Making Training Fun



Enquire Now


1300 783 987

[email protected]


MANAGING CHANGE IN THE WORKPLACE




6+ people: $495 (+. GST)

Course Overview Managers traditionally have had the task of contributing to the

effectiveness of their organisation while maintaining high morale.

Managers who have an understanding of the dynamics of change

are better equipped to analyse the factors at play in their own

particular circumstances, and to adopt practical strategies to deal

with resistance.

This workshop will help you deal with change and will give you

strategies to bring back to your employees.

Inclusions

• Expert trainer









Wednesday 8 May

Tuesday 19 August

Friday 22 November


MANAGING EMPLOYEE PERFORMANCE




6+ people: $495 (+. GST)

Course Overview How do you create a motivating environment that encourages

people to go beyond their best? Employee performance

appraisals help improve business results through individual and

team performance.

This one-day workshop examines the concepts, principles and

systems associated with managing employee performance in the

workplace.

Inclusions

• Expert trainer








Friday 1 March

Tuesday 18 June




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HR Essentials

Presentation Skills






Making Training Fun



Enquire Now


1300 783 987

[email protected]


DIFFICULT CONVERSATIONS FOR HR PROFESSIONALS




6+ people: $495 (+. GST)

Course Overview In this full day workshop you will discover a simple and practical

framework that they can use to manage a difficult conversation.

You will learn how to prepare and plan for a difficult conversation,

how to communicate effectively, what to say and what not to say,

how to deal with emotions, such as anger and frustration and how

to manage and the discussion process.

This course is suited for HR Professionals as the case studies and

language is HR centric.

Inclusions

• Expert trainer








Friday 15 March

Tuesday 2 July


Thursday 28 November


DEVELOPING AN INDUCTION PROGRAM




6+ people: $495 (+. GST)

Course Overview One of the reasons people change jobs is that they never feel

truly welcomed or a part of the organisation they joined.

Companies spend considerable money recruiting, interviewing

employees, it makes sense to go one step further and make the

new employee feel like they have made a good decision to join.

By developing an effective induction policy you will give them

what they need to feel welcome, know why they were hired, and

know how to do the job.

Inclusions

• Expert trainer








Monday 4 March

Friday 17 May

Wednesday 28 August

Thursday 5 December


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HR Essentials

Presentation Skills






Making Training Fun



Enquire Now


1300 783 987

[email protected]


MAKING TRAINING FUN




6+ people: $495 (+. GST)

Course Overview This one-day workshop will help you to understand how training

can include the use of humour and games, how to use different

types of games and how to identify methods to elicit participant

buy-in. We will touch upon Adult Learning Principles in relation to

activities and games and you will also be shown strategies for

trouble shooting when games go badly. You will spend part of the

afternoon developing your own games for various topics.

Inclusions

• Expert trainer








Friday 29 March

Tuesday 6 August

Wednesday 9 October



ADVANCED FACILITATION SKILLS

Duration: 2 days Delivery: Public

Cost: $1,320 (+. GST) Format: Facilitator led

Early bird: $1,120 (+. GST) 3-5 people: $1,060 (+. GST)

6+ people: $990 (+. GST)

Course Overview Behind every spectacular training session is a lot of preparation

and meticulous attention to detail. Skilled trainers can make

programs exciting.

This course is designed to provide new trainers, with the skills and

knowledge to plan and present effective and interactive training

sessions. The focus of the delivery is on three areas - individual

facilitation, group facilitation and work-based facilitation.

Inclusions

• Expert trainer








Thursday & Friday 14 & 15 February

Tuesday & Wednesday 21 & 22 May

Monday & Tuesday 7 & 8 October

Wednesday & Thursday 11 & 12 December


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Leadership & Teams

Building Effective Teams

Coaching Skills for Leaders

Negotiating & Influencing Skills

Leadership Skills for Managers

Handling Difficult Conversations

Finance Skills For Managers

Managing Diverse Teams

Management Skills For The New Manager

Advanced Skills For Leaders

Developing High Performance Teams


Enquire Now


1300 783 987

[email protected]


BUILDING EFFECTIVE TEAMS




6+ people: $495 (+. GST)

Course Overview Teams have become a principle building block of successful

organisations. This workshop is a basic course for Team Leaders

and Team Members, designed to focus on the characteristics of

an effective team player and the elements of an effective team.

You will also identify your primary team player style, which will

help you increase your personal effectiveness in team situations,

and help you effectively develop your group into a high performing

team.

Inclusions

• Expert trainer








Thursday 7 March

Friday 14 June


Tuesday 10 December


COACHING SKILLS FOR LEADERS




6+ people: $495 (+. GST)

Course Overview Being able to coach your staff is an important skill for any leader.

Coaching is based on a partnership that involves giving both

support and challenging opportunities to employees. Knowing

how and when to coach is an essential skill that can benefit both

you and your organisation.

This workshop will help you become a better coach in all senses

of the word.

Inclusions

• Expert trainer








Tuesday 19 February

Friday 17 May


Thursday 5 December


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Leadership & Teams












Enquire Now


1300 783 987

[email protected]


NEGOTIATING & INFLUENCING SKILLS




6+ people: $495 (+. GST)

Course Overview Negotiation and influencing are key skills that when mastered, can

provide better results from communication. People who have

these skills build strong relationships, exert greater influence and

project a positive image of themselves. This course will teach

participants how to prepare to negotiate, strategies for influencing

successfully, ways to respond to challenges and how to create

win-win solutions. Participants will take part in a series of practical

and interactive activities which will enable them to approach all

negotiation situations with confidence.

Inclusions

• Expert trainer








Monday 4 March

Friday 17 May

Wednesday 28 August



LEADERSHIP SKILLS FOR MANAGERS




6+ people: $730 (+. GST)

Course Overview Managers and supervisors represent an important force in the

economy. You have the power to turn on or turn off the

productivity of the people you lead. At its core, leadership means

setting goals, lighting a path, and persuading others to follow.

In this course you will learn how to lead, manage and engage your

team to greater productivity.

Inclusions

• Expert trainer








Wednesday 20 February

Friday 24 May

Thursday 3 October

Tuesday 10 December


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Leadership & Teams












Enquire Now


1300 783 987

[email protected]


HANDLING DIFFICULT CONVERSATIONS




6+ people: $495 (+. GST)

Course Overview In this full day workshop you will discover a simple and practical

framework that they can use to manage a difficult conversation.

You will learn how to prepare and plan for a difficult conversation,

how to communicate effectively, what to say and what not to say,

how to deal with emotions, such as anger and frustration and how

to manage and the discussion process.

Inclusions

• Expert trainer








Monday 11 February

Friday 17 May


Thursday 5 December


FINANCE SKILLS FOR MANAGERS




6+ people: $495 (+. GST)

Course Overview This course provides an introduction to the concepts underlying

external financial accounting and internal management accounting

for non financial managers. We will cover preparing, interpreting

and analysing financial statements, budgeting, costing and key

performance indicators and explain accrual accounting.

Inclusions

• Expert trainer








Friday 22 February

Thursday 13 June

Tuesday 8 October



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mailto:[email protected]?subject=Course%20outline%20-%20FINANCE%20SKILLS%20FOR%20MANAGERS

Leadership & Teams












Enquire Now


1300 783 987

[email protected]


MANAGING DIVERSE TEAMS




6+ people: $495 (+. GST)

Course Overview One of the main goals for a manger is to create a positive work

environment by helping employees recognize and be tolerant of

differences among co-workers. In this course you will learn how

biases and stereotypes affect our judgment, ways to discourage

discrimination, cultural body language and how to manage

conflict.

Inclusions

• Expert trainer








Thursday 14 March

Friday 21 June

Tuesday 8 October



MANAGEMENT SKILLS FOR THE NEW MANAGER




6+ people: $1,450 (+. GST)

Course Overview In today's changing workplace, many new managers are unsure of

their roles and responsibilities. They have little experience dealing

with the challenges of managing work through others. They

haven't had the opportunity to develop those critical skills of

planning work, leading their group, and communicating with their

employees, their colleagues, and their superiors. This two day

workshop will help new managers develop these skills.

Inclusions

• Expert trainer










Monday & Tuesday 9 & 10 September



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Leadership & Teams












Enquire Now


1300 783 987

[email protected]


ADVANCED SKILLS FOR LEADERS




6+ people: $1,450 (+. GST)

Course Overview During this two day practical workshop you will identify your

leadership style and explore how you can use this knowledge to

develop your strengths. We will also explore how Emotional

Intelligence can enhance your leadership skills and how to create

a strategy to actively use these skills back in the workplace.

Inclusions

• Expert trainer








Monday & Tuesday 4 & 5 March

Tuesday & Wednesday 2 & 3 July

Wednesday & Thursday 9 & 10 October

Thursday & Friday 12 & 13 December


DEVELOPING HIGH PERFORMANCE TEAMS




6+ people: $1,450 (+. GST)

Course Overview Your success as a leader can often depend on how well your

team operates. How are their problem-solving skills? Are they

enthusiastic and motivated to do their best? Do they work well

together? There have been hundreds of studies demonstrating

that human beings function better and learn better in groups.

If you want to develop your team leadership skills and unleash the

talent of your individual team members, this two day workshop is a

practical look at current leadership practices that work.

Inclusions

• Expert trainer










Monday & Tuesday 7 & 8 October



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Project Management

Project Management for Executive Assistants

Project Management Fundamentals


Enquire Now


1300 783 987

[email protected]


PROJECT MANAGEMENT FOR EXECUTIVE ASSISTANTS




6+ people: $495 (+. GST)

Course Overview Today, in addition to the regular duties of your busy job, you are

often expected to take on extra projects and to complete these

projects well and on time.

This workshop is not intended to take you from a supervisory or

administrative position to that of a Project Manager. However it

will familiarise you with the most common terms and the current

thinking about projects.

Inclusions

• Expert trainer








Friday 22 February

Wednesday 15 May

Thursday 8 August

Tuesday 3 December


PROJECT MANAGEMENT FUNDAMENTALS




6+ people: $495 (+. GST)

Course Overview In our day to day working life, we manage projects large and

small. Managing projects successfully is a key skill for success.

This practical workshop will show you how to manage each phase

of a project: conceptual, planning, execution, and termination.

Inclusions

• Expert trainer








Friday 8 March

Tuesday 11 June


Thursday 5 December


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Time Management

Completely Organised at Work

Complete Time Management

Complete Stress Management

Managing Your Time With Outlook


Enquire Now


1300 783 987

[email protected]


COMPLETELY ORGANISED AT WORK




6+ people: $495 (+. GST)

Course Overview Do your people struggle with the volumes of emails, interruptions

and unfinished projects which lead to unproductive days?

This course will show participants how to increase their workplace

productivity by implementing efficient workflow systems, making

the most of their work space, managing their time and stress

effectively and by working in an organised manner with their

colleagues.

The practical strategies presented can be applied immediately.

Inclusions

• Expert trainer








Friday 22 February

Tuesday 14 May

Wednesday 21 August



COMPLETE TIME MANAGEMENT




6+ people: $495 (+. GST)

Course Overview This course will show you how to effectively make the best use of

your time and manage stressful situations, so you are able to

meet your work goals. You will also learn how to meet project

deadlines, manage multiple priorities and how to plan and set

realistic goals. In the afternoon we will focus on how your

personality affects your time management, assertiveness skills

and you will design a personal action plan to implement when you

return to work.

The practical strategies presented can be applied immediately.

Inclusions

• Expert trainer








Tuesday 19 February

Friday 10 May


Thursday 6 December


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Time Management

Completely Organised at Work

Complete Time Management

Complete Stress Management

Managing Your Time With Outlook


Enquire Now


1300 783 987

[email protected]


COMPLETE STRESS MANAGEMENT




6+ people: $495 (+. GST)

Course Overview Stress seems like an inevitable part of life. The demands of work,

home, and society can place a lot of stress on just about anyone.

This workshop will explore the causes of stress and will help you

to identify personal stress triggers and explore practical ways to

manage and prevent stress.

Inclusions

• Expert trainer








Monday 11 February

Wednesday 15 May

Thursday 8 August

Tuesday 3 December


MANAGING YOUR TIME WITH OUTLOOK




6+ people: $495 (+. GST)

Course Overview Stress seems like an inevitable part of life. The demands of work,

home, and society can place a lot of stress on just about anyone.

This workshop will explore the causes of stress and will help you to

identify personal stress triggers and explore practical ways to

manage and prevent stress.

DATES: Sydney, Melbourne, Brisbane, Canberra, Perth

Wednesday

25 February

Thursday

14 May

Tuesday

18 August

Friday

27 November




6+ people: $495 (+. GST)

Course Overview Do you ever feel overwhelmed at work, no matter how hard you

try to keep on top of things?

This course is designed to teach you effective time management

techniques and to also show you how you can apply these skills

using Microsoft Outlook. You will learn the simple yet powerful

time management strategies used by the pros. You will also learn

how to organise your electronic documents, make the best use of

a calendar, and set up Outlook to help maximise your productivity.

Inclusions

• Expert trainer








Friday 8 February

Tuesday 28 May

Thursday 22 August



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Workplace Essentials

Emotional Intelligence

Effective Minute Taking

The Professional Executive Assistant

Making Meetings Work

Advanced Skills For The Executive Assistant

Cultural Awareness

Problem Solving And Decision Making

Developing A Succession Plan

Delegating Effectively


Enquire Now


1300 783 987

[email protected]


EMOTIONAL INTELLIGENCE




6+ people: $495 (+. GST)

Course Overview Emotional intelligence, also called EQ, is the ability to be aware of

and to manage emotions and relationships. It's a pivotal factor in

personal and professional success. When we look at the truly

extraordinary people who inspire and make a difference you will

see that they do this by connecting with people at a personal and

emotional level. What differentiated them was not their IQ but

their EQ – their emotional intelligence.

This one-day course will give you the EQ edge.

Inclusions

• Expert trainer








Thursday 14 March

Friday 21 June

Tuesday 8 October



EFFECTIVE MINUTE TAKING




6+ people: $495 (+. GST)

Course Overview Factual and accurate minute taking is an essential part of any

meeting. During this practical workshop participants will discover

how to record, compile and deliver quality meeting minutes that

are accurate, clear and concise. They will learn how to determine

who is responsible for what, what to and what not to record and

how to confidently speak up when things aren’t clear. Participants

will also spend part of the session practising taking the minutes.

Inclusions

• Expert trainer








Monday 11 February

Tuesday 28 May

Thursday 22 August



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Cultural Awareness





Enquire Now


1300 783 987

[email protected]


THE PROFESSIONAL EXECUTIVE ASSISTANT




6+ people: $495 (+. GST)

Course Overview The role of the Executive Assistant is constantly expanding,

bringing with it higher demands and expectations to fit more tasks

into each day. This workshop provides practical tools and

techniques to enhance your EA/PA skills. It will help you to

improve your communications skills, develop your personal

management skills and give you simple tips for managing up.

Inclusions

• Expert trainer








Friday 21 February

Tuesday 14 May

Wednesday 21 August



MAKING MEETINGS WORK




6+ people: $495 (+. GST)

Course Overview Are you and you staff wasting time and energy attending

ineffective meetings? Meetings can be valuable opportunities for

achieving outcomes or a huge waste of time, money, and morale.

In this highly interactive course participants will discover what

needs to be done before, during, and after a meeting in order for it

to be efficient and effective.

Inclusions

• Expert trainer








Friday 8 February

Tuesday 28 May

Thursday 22 August



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Cultural Awareness





Enquire Now


1300 783 987

[email protected]


ADVANCED SKILLS FOR THE EXECUTIVE ASSISTANT




6+ people: $990 (+. GST)

Course Overview This two day workshop is designed for Executive Assistants who

wish to learn how to be more influential and persuasive in their

interaction with others. You’ll discover how to strengthen your

strategic and leadership skills that make you an essential player in

your team and your organisation.

With a strong focus on self-awareness, influencing, negotiation

and dealing with pressure, you’ll emerge with the strategically-

minded outlook that will enable you to take your career to the next

level.

Inclusions

• Expert trainer










Monday & Tuesday 26 & 27 August

Wednesday & Thursday 27 & 28 November


CULTURAL AWARENESS




6+ people: $495 (+. GST)

Course Overview Managed well, a culturally diverse workforce can deliver huge

benefits to businesses through the sharing of their perspective,

knowledge and experience, including: more effective resolutions

to business problems, greater creativity, improved bottom line,

greater competitiveness, stronger relationships within teams.

During this course participants will develop an awareness of

cultural diversity and learn how to manage cultural differences

effectively.

Inclusions

• Expert trainer








Monday 4 March

Tuesday 2 July

Wednesday 9 October



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Cultural Awareness





Enquire Now


1300 783 987

[email protected]


PROBLEM SOLVING AND DECISION MAKING




6+ people: $495 (+. GST)

Course Overview Why is it that some people find it easy to solve tough problems

with simple solutions while others find this feat nearly impossible?

Solving tough problems requires the ability to define the true

problem, analyse the possible causes, create options, select the

most feasible option, and then implement them. This workshop will

help participants enhance their efforts to find sustainable solutions

and learn new ways to approach problem-solving to reach win-win

decisions.

. Inclusions

• Expert trainer








Tuesday 20 February

Wednesday 16 May

Thursday 9 August

Friday 23 November


DEVELOPING A SUCCESSION PLAN




6+ people: $495 (+. GST)

Course Overview How do you build a robust succession planning program that

aligns current talent development with future leadership needs?

During this full day course participants will be introduced to a five

step roadmap for developing, maintaining and evaluating their

organisation's succession plan. Some of the key areas covered

will be - identifying resources and analysing risks, defining the

skills, experience, responsibilities/ functions needed for key roles

and determining whether you will focus on high potential workers

or extend succession planning to a wider pool of employees.

. Inclusions

• Expert trainer








Friday 2 March

Thursday 14 June

Tuesday 9 October



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Cultural Awareness





Enquire Now


1300 783 987

[email protected]


DELEGATING EFFECTIVELY




6+ people: $495 (+. GST)

Course Overview Effective delegation is one of the most valuable skills you can

master but is also often one of the hardest skills for a manager to

learn. This one-day workshop will explore many of the facets of

delegation, including when to delegate and who to delegate to.

We will also go through the delegation process step by step to see

where the pitfalls lie and what we can do about getting around

them.

. Inclusions

• Expert trainer



• Skills practice/role plays/ activities






Monday 18 February

Friday 3 May

Wednesday 21 August



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Enquire Now

For further information

learning outcomes and registration details

call 1300 783 987

[email protected]


Enquire Now Public Workshops Calendar 2019 - …...13 call 1300 783 987 [email protected]...

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