English &communication for colleges
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Transcript of English &communication for colleges
Chapter I: Communicating in your life Chapter II: Communicating in a diverse workplace Chapter III: Writing with style Chapter IV: Writing memos and E-mail Chapter V: Writing letters to your clients and
customers Chapter VI: Writing Reports: a complex process
made easy.
Brief Contents
1.1communication: its importance and Roles in your life
1.2 communication: responsibilities of participants ,forms and Barriers
1.3 electronic communication
Chapter I communication in your life
Case study: Questions: 1. How important is communication in Anna’s job? 2.how did Anna use communication to reflect her attitude
towards her job? 3.Did Anna use audience analysis? If so , did she use it
effectively? 4. Did Anna’s recent job performance reflect an I or a you-
attitude? Explain your answer. 5. what opportunities did electronic communication offer
Anna? 6. what messages did Anna’s use of electronic
communication send to her supervisor?
1.1 communication: its importance and roles in your life
List the purpose communication Diagram the communication process and
identify its main parts. List the two media used for sending
messages and the two media used for receiving messages
Learning Objectives
Being a effective communicator is critical to you in your personal , academic ,and professional lives.
adults spend about two-thirds of each day communicating.
Managers spend more than 50 percent of their time attending meeting , making telephone calls , writing , and listening.
The importance of communication
To establish and build goodwill To persuade To obtain or share information To establish personal effectiveness To build self-esteem Page 3 in detail
The Purpose of Communication
Five components of communication: 1)the sender,2) the message, 3) the
receiver,4) the feedback, 5) the channel. Five steps in communication: sender
generate an idea—senders send message—receiver decode message—receiver send response –senders decode the response and take action.
The communication process
Two means of sending message: speak and written (accompanied by nonverbal symbols)
Two means of receiving message: read and listen.
These media are critical to you in your professional academic, and personal lives.
Details: page 6
Communication Media: the Importance to Your Success
Responsibilities of Participant The sender’s responsibilities: 1) analyze and
understand the receiver—called audience analysis, 2) analyze and understand the environment in which the message will be sent, 3) encourage and interpret feedback.
Audience analysis—procedure to examine your receiver or audience,( background, attitude, and emotional state), detail : see page 10
1.2 Communication : responsibilities of Participants, Forms, and Barriers
Message environment –the physical and social setting in which a message is sent.
Soliciting feedback: keep the communication process open by sincerely wanting feedback from receivers.
Continuous
Reading: focusing and ensuring understanding are the keys to effective reading.
Listening Two techniques for effective listening: 1)
clarify for understanding ,2) check for understanding.
Detail : page 14
The Receiver’s responsibilities: read and listen
External and internal communicationExternal communication: sent to receivers outside the
company. Internal communication; is sent to receivers within a
company.· formal and informal communicationFormal---established lines of authority and can be written
or oral, usually down , across, or up lines of authority.Informal—may be written or oral. Sharing interests over
lunch or during breaks and socializing after work. Often referred as grapwine.
Forms of communication:
Formal and informal communication Formal communication: established lines of
authority and can be written or oral. , usual travel down , across, or up lines of authority. See page 15
Forms of communication:
Written –letters, memorandums, and reports. Letter—external documents Memo—internal documents Reports—provide meaningful information to a
group of people. Agenda, minutes of meeting , speeches ,
brochures, business directions , legal documents , office manuals and announcements –written communication form in business.
Written , oral , and electronic communication
Oral communication—quick, immediate feedback
Electronic communication– messages may be composed , edited, and transmitted on computers—electronic mail or e-mail
continuous
External barriers: conditions outside the receiver and sender that detract from the communication process . The apperrance of a written document, closed or authoritarian climate.
Internal barriers: personalities, educational background, experience, culture, statues, and biases, motivation or interests of the receiver.
Barriers to communication