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  • Business Talk Business Englisch

    Trainer

    Die wichtigsten Redewendungen fr Geschftstreffen und Small Talk.

    No. 1

    Business Talk Business Englisch

    Trainer

    Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 1

  • Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 2

  • M E E T I N G S

    1. Introduction 1:19

    Arranging a meeting2. Dialogue: fixing a date 1:543. Exercises: key phrases 3:10

    Chairing a meeting4. Dialogue: getting started 1:575. Exercises: key opening phrases 2:516. Dialogue: managing conflict 1:237. Exercises: keeping control 3:108. Example: closing a meeting 1:049. Exercise: using closing phrases 2:02

    Interrupting in meetings10. Dialogue: getting your views across 2:2911. Exercise: the INSET method 3:3912. Dialogue: using INSET 0:3413. Exercises: key phrases using INSET 2:44

    S O C I A L I Z I N G

    14. Introduction 0:39

    Greetings 15. Dialogues: ways to greet and respond 2:0616. Exercise: replying to greetings 0:5317. Examples: introducing yourself 2:3518. Dialogues: greetings and introductions 1:58

    Small talk19. Dialogue: using small talk 2:26 20. Exercises: small talk techniques 6:35

    Socializing with visitors21. Dialogues: welcoming visitors 4:0722. Exercise: using the six steps 4:50

    23. Conclusion 0:41

    Total playing time: 55:06

    3

    Business Talk No. 1

    Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 3

  • M E E T I N G SA R R A N G I N G A M E E T I N G

    M E E T I N G S

    4

    check on sth. etw. berprfenconfirm sth. etw. besttigenconvenient passendfix a date einen Termin festlegenhold on warte malif all else fails wenn alle Stricke reienmake it es schaffenpencil sth. in etw. vorlufig festhaltenpostpone sth. etw. verschiebensuit sb. (just) fine jmdm. gut passenwhats up? was gibts?

    Ill check on that. OK, lets pencil in Wednesdaymorning, 10 oclock, and Ill call you to confirmwhen Ive checked with Pete.Sandra: Sounds good.Jane: And if all else fails, well have to postponethe meeting until the following week.Sandra: Thats fine, too. Im free that whole week.5

    3. Exercises: key phrases

    a. Listen to key phrases from the dialogue fixing adate. Refer to notes 15.

    b. Create a sentence using the phrase given. How about Wednesday? (No/convenient) Im afraid Wednesdays not convenient for me.

    2. Dialogue: fixing a date

    Jane: Sandra, do you have a minute?Sandra: Sure, whats up?Jane: Oh, Im just trying to organize a team meet-ing for next week, and Im having no success yetfixing a date.Sandra: I thought youd decided on Thursday. Jane: I had, but Joe cant make it then.1 So hewas wondering about Friday.Sandra: Oh, Fridays not at all convenient for me,Im afraid.2 Ill be in London.Jane: Oh, yes. I forgot. Well, let me see.Mondays not good for Jane, and Harrys notavailable for most of Tuesday.3 That leavesWednesday, basically.Sandra: I think Wednesday suits me just fine4 oh, hold on. Didnt Pete say hed be in town onWednesday morning? If he is, Ill need to meetwith him.Jane: Oh, I forgot. Thats true. Last I heard, hedidnt think he was going to come after all, but

    A R R A N G I N G A M E E T I N G

    Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 4

  • 5agenda Tagesordnungcall the meeting to order die Versammlung zur

    Ordnung rufenchair Vorsitzende(r)customer care Kundenbetreuungget down to business zur Sache kommenget on with sth. mit etw. weiterkommenpressed: be ~ for unter Zeitdruck time stehensalespeople Vertriebsleute

    How about Thursday? (No/make it) Im afraid I cant make it on Thursday. How about Friday? (No/available) Im afraid I wont be available on Friday. How about Tuesday? (Yes/suits) Tuesday suits me fine.

    4. Dialogue: getting started

    Chair: Hello, everyone...Carol: So I said, Its not good enough. We needtwo more salespeople to cover the area proper-ly. And do you know what he said?Michael: No, but I can imagine.Chair: Right, so if were all here?Carol: No chance! Thats what he said. And Imreally struggling to cover customers properly,and working a 60-hour workweek.Chair: OK? Can we...?Michael: Its the same for me. I was only talkingto Harry last week, ...Chair: Sorry. Sorry. Can we...?Michael: Oh, right. Have we started?Chair: Yes. I suppose so.

    Carol: Well lets get on with it. Im very pressedfor time. Wheres the agenda?Chair: I thought we could do that together.Michael: Oh, God!Carol: Well, I want to talk about the training budget for next year. It doesnt cover the cus-tomer care seminars wed planned.Michael: Thats right. We need at least another10,000, because...

    5. Exercises: key opening phrases

    a. Repeat the following key phrases.Getting started: Right. Shall we get down to business? OK. Shall we start? Id like to call the meeting to order.

    C H A I R I N G A M E E T I N GC H A I R I N G A M E E T I N G

    Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 5

  • 6attached angehngtexpenses Kostenfigure Zahlgood Wohlinsult sb. jmdn. beleidigenitem (Tagesordnungs)Punktkeen: be ~ on sth. auf etw. scharf seinyou asked for it ifml. du hast es ja so gewollt

    Introducing the agenda: Does everyone have a copy of the agenda? Has everyone seen the agenda? There are five points to be covered on our

    agenda today.

    Introducing discussion points: Item one: training budget for next year. The first item on the agenda is the training

    budget for next year. The first item we should discuss is the train-

    ing budget for next year.

    b. Use key phrases to open the meeting. Right. Shall we get down to business? Does everyone have a copy of the agenda? The first item is the training budget for next

    year.

    6. Dialogue: managing conflict

    Chair: The first item on the agenda is the trainingbudget for next year. The proposed figures areattached to the agenda. Can we agree on thisproposal?Carol: Absolutely not! Theres nothing in here

    about the customer care training that we wereall so keen on before.Anne: Yes, but the financial situation is not asgood as it was then. We need to be a little morecareful with our costs.Carol: Typical finance! You seem to think that itsall to do with figures. Its people that count.Anne: Look, if you in sales were more responsi-ble about your expenses and thought a bit moreabout the good of the company rather than thegood lunches...Carol: And whats that supposed to mean? Look,I work 60 hours a week and dont you forget it. Idont go home at 5.30 like some people I know.Chair: Wait a moment. Shouldnt we....Anne: Thats totally unfair! Ive not come to thismeeting to be personally insulted.Carol: Well, you asked for it.Chair: Please. Please...

    Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 6

  • 7address sth. to sb. etw. an jmdn. richtenevaluate sth. etw. auswerteninput Beitragproduct range Produktliniesummarize eine kurze Zusammen-

    fassung geben

    7. Exercises: keeping control

    a. Repeat the following key phrases. Sorry to interrupt, but can we discuss this

    reasonably, please? Im afraid I shall have to call you to order. Order, please! Lets have a civilized discus-

    sion here. Could you address your remarks to the chair,

    please?

    b. Use the instructions given to keep control. Introduce item one. The first item on the agenda is the training

    budget for next year. The proposed figuresare attached to the agenda. Can we agree onthis proposal?

    Ask them to be reasonable. Sorry to interrupt, but can we discuss this

    reasonably, please? Call her to order. Im afraid I shall have to call you to order. Now ask for a civilized discussion. Order, please. Lets have a civilized discus-

    sion here.

    8. Example: closing a meeting

    Chair: Right, ladies and gentlemen, that was thelast item on the agenda. Before I close the meet-ing, is there any other business? No? Good.Well, let me summarize. Weve agreed a newtraining budget, got information about two newproduct ranges, agreed on a new process forevaluating customer satisfaction and, finally,planned our next sales conference. We shouldbe pleased about how much we were able tocover this afternoon. Thank you all for yourinputs. Well see each other the same time andplace next week. OK. The meetings closed.

    Engl_CD_Booklet_1_1010 16.09.2005 9:25 Uhr Seite 7

  • 9. Exercise: using closing phrases

    Repeat the following. Right, ladies and gentlemen, that was the last

    item on the agenda. Before I close the meeting, is there any other

    business? Well, let me summarize... We should be pleased about how much we

    were able to cover. Thank you all for your inputs. Well see each other the same time and place

    next week. OK. The meetings closed.

    10. Dialogue: getting your views across

    Brian: Right, lets go on to the arrangements forthe road show next month. I understand therewill be six of us all together and...John: Seven, Brian, if you count Sam the technician.Brian: Right. And the itinerary is decided andeverybody knows what...

    I N T E R R U P T I N G I N M E E T I N G S

    I N T E R R U P T I N G I N M E E T I N G S

    8

    confirm sth. etw. besttigencontent Inhalt; hier: inhaltlichhang on a second Augenblick malitinerary Reiserouteput sth. etw. formulierenroad show Verkaufstourneetechnician Techniker(in)

    John: Look, sorry for interrupting, Brian, but how can I put this? it doesnt seem very logi-cal to go from Frankfurt to Munich and then backto Hanover, does it?Marion: I think Johns right. Couldnt we...Brian: Sorry, but its already arranged. The invita-tions have been printed and...John: But hang on a second who decided todo that? Wasnt this meeting supposed to be allabout confirming arrangements?Marion: Yes. I thought...Brian: Look, time was getting short,