Engineering dashboard tickets by engineer
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Transcript of Engineering dashboard tickets by engineer
![Page 1: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/1.jpg)
Engineering Dashboard:
Tickets by Engineer
Background Tour
![Page 2: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/2.jpg)
Purpose/Background
• Show CURRENT # tickets for each engineer• Designed for display on LCD display on the
wall in the engineering area
• Drill-down into each tickets for this engineer– Click engineer name for all tickets– Click # tickets for category to see THOSE tickets
![Page 3: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/3.jpg)
Notes and Notices
• Ticket counts are shown as of CURRENT time and include tickets that were still in-progress as of midnight last night.
• Dashboard update frequency is denoted on the top of the dashboard panel next to “last update”.
![Page 4: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/4.jpg)
Where to Find the ReportDashboards > Eng_Dashboard
![Page 5: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/5.jpg)
First Time: Select “Tickets By Engineer”
Click “Add Now” for Tickets by Engineer
Click
DONE
![Page 6: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/6.jpg)
Overview
Default is in order by engineer
name. Click
column header to
re-sort.
“Parameters” lets you select what engineers to display
Click Engineer name to see all their tickets
Click # to see all tickets in that category for that
engineer
Click to Rename
or Remove
this Panel
Automatically Updates
![Page 7: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/7.jpg)
Drill-Down“Re-Opened Tickets” for “CBaker”
Drill to
Time
Entries
Export to Excel
![Page 8: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/8.jpg)
Export to Excel
![Page 9: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/9.jpg)
ParametersSelect which Engineers you want to display
“Check” engineers to Display
Click “Update” then click “Close”
![Page 10: Engineering dashboard tickets by engineer](https://reader035.fdocuments.net/reader035/viewer/2022071906/55c8ba68bb61eb1f4d8b4680/html5/thumbnails/10.jpg)
Executive Briefing ServiceOther Resources
www.YouTube.com/NewHavenTechwww.LinkedIn.com/NewHavenTechwww.FaceBook.com/[email protected]/NewHavenTech
www.ConnectWise.com/Marketplace