QR CODES: ENGAGING LIBRARY USERS AT NUI MAYNOOTH ELAINE BEAN.
ENGAGING WITH LIBRARY USERS
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Transcript of ENGAGING WITH LIBRARY USERS
ENGAGING WITH LIBRARY USERSUNIVERSITY OF BRUNEI DARUSSALAM LBRARY
EXPERIENCE
UBD LIBRARY MISSION
Excellence in library and information services to support the teaching, learning, research and community services activities of the university by:
•Providing client-oriented, innovative and competent professional services;•Building strong and relevant resources collections; •Managing an efficient and effective systems;•Implementing and utilizing relevant technologies.
ENGAGEMENT STRATEGIES
Access & Utilization
Resource Development
&Relevancy
Communication Assessment
Access and Utilization
Library Training – Demo From Vendors
Quizzes Orientation
Resource Development & Relevancy
Communicating with Dean of Faculty on
resource requirements
• Distributing booklets / publisher’s catalogue in print/online on frequent basis.• Meeting up with Faculty Program Leader /
Coordinators• Encouraging staff to order via various communication
means.• Students are encouraged to make recommendation
for books to be purchased.• Faculty Deputy Dean as Member of Library Committee
• Frequency of the Library Committee Meeting to understand needs and decisions making platform for purchase.
• Faculty Liasion Librarian attendance in Faculty and Board Meeting.
• Continuously develop collection without much restriction.
• Communicating effectively with Faculty on new resources acquisition and trial access.
CommunicationProvide efficient line of communication with the users
through various means:
• Ask a Librarian• Email• Telephone• Chat Widget• Facebook• Twitter
Assessment
Suggestion Box – Are You Being Served
User Satisfaction Survey
Challenges
• Has not encompassing the whole community.
• Creating awareness on resources and facilities.
• Role of Liasioin Librarian
Conclusion
• More reaching out to be done
• Make Library more visible and available anywhere