Engaging the 24/7 Workforce

Carol Howard

How to improve the happiness and motivation of your 24/7 employees by 25%+.

P.S. You know most of it already!

3 x Things

• Too afraid to ask• No opportunity to tell• Not Art. Not science.

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Across the Barrier.

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Remote?

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Who’s Here?

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What do you want to know?

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Stop. Start. Continue.

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What do you want?

25% +/-

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CHANGE

how you think.

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1. DO YOU KNOW

who they are?

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2. EMPATHY

There’s power in

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3. PARENTING

Your people don’t need

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4. ADKARAwareness. Desire. Knowledge. Ability. Reinforcement.

* Jeffrey Hiatt

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5. ENGAGED

Trust me. No one is.

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6. ARISTOTLE

got it right.

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7. COMMUNICATE

Then do it some more.

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8. FEARRemember what it feels like?

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9. ELVISHe was right. And wrong.

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10. ROCKET SCIENCETricky. But it’s not …

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11. UNITYIt’s about

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COMMONALITYNot difference.

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12. THE SECRET?(Hint: No rainbows. No unicorns.)

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What do you want?

25% +/-

Why It’s Not Art. Or Science.

X

Remember

• Get the basics right.• Less Talk. More listening. More action. • People. Not employees.

www.blackbirdsthree.co.nz