Engaging customers | StartUps | Corkscrew Thinking
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Transcript of Engaging customers | StartUps | Corkscrew Thinking
Engaging your customers Nowadays, our attention is taken up by a lot of different things all going on at once – you need to fight to keep your audience paying attention. Now you’ve identified who they are, this presentation is to help you to talk to and engage with your potential customers.
Come on, let’s get started.
Yesterday & today
Not even Nike, McDonalds or Starbucks targets everyone. Be specific when naming a target audience.
You can’t target everyone 1 As a customer, it’s all about how it makes you feel. Brands
that make an emotional connection have happy customers.
It’s all about how it makes them feel 2
Work with your first customers as closely as possible to make sure you’re getting it right every time.
Work closely with your 1st customers 3 Today we’ll be looking at messaging and shareability –
factors that make your idea spread.
Today: How to talk to your customers 4
Shareable content
You need a simple message in order to have the best chance of capturing someone’s attention
We live in a visual age of social media, and in order to impress, you’ll need good visuals.
A clear message & shareable content is a start, but for it to really take off, you’ll need to target the right people.
Three steps of engaging your customers If you want a message and idea that resonates with the right people, you need these
three things to create an idea that spreads - one that is shareable.
Show The right people
Simple Message
If you can’t say it in 10 words, don’t say it.
Step 1: Simple message
Map what you’re offering on a piece of paper Keeping your messages simple is about being completely clear on what you’re offering and why people will use you.
A good way to picture this is by drawing the message map shown below – yes, actually draw it out!
Why
Customers Will Choose You
Why
Customers Will Choose You
Why
Customers Will Choose You
WHAT You Do In One
Sentence
Creating your mini pitch A Mini-Pitch is a short presentation of your business idea which you can say to potential customers, potential contacts or even just to your Nan. Make sure you include these:
Who you are & What you do E.g. Corkscrew provide training courses in business start-up
1
Why people will choose you E.g. Improved confidence & initiative, great professional experience
2
A ‘call to action’ A ‘Call To Action’ is somewhere the listener can go to if they’re interested in what you’re saying. It could be your website, a video or social media page, or perhaps it’s something offline like an event or a signup sheet.
3
Who you are and What you do
Why people will choose you
Where someone can go for more information
More information on the message map Creating a message map is the best way of getting your message right. Once you’ve
got your message right, the next best thing to do is to practice saying it!
Forbes Contributor Carmine Gallo tells you how to pitch
anything in 15 seconds using a
Message Map.
Message Map: How To Pitch Anything In 15 Seconds
1
Making something people actually want to look at
Step 2: shareable content
Make your pictures stand out Visual content is very important in today’s media culture. However, capturing the attention (and imagination) of your
audience can be quite hard with so many messages around us. Try these tips to give your photos a good start.
Take nice pictures Use interesting camera angles and clear the background
Keep it relevant Only post what your followers would want to see
Add text & tell a story Pictures should be self explanatory
There’s an app for that There are many, many apps out there that will help you take and make
great pictures. These are just a few of our favourites:
Instagram Take pictures with a vintage feel
overgram Write text over your Instagram best shots
Afterlight Lots of filters and options to make things look good.
Camera awesome Try the ‘Awesomize’ button!
Piclab HD Add drawings and doodles to your images
Photoristic Pro application with advanced image tweaking options
Viral videos are videos that are short, usually funny, and always
very shareable. You can’t expect to
hit a home run every time, but you
should be aiming for the same
characteristics in your videos.
Viral videos: 007 & coke zero 1
Try making a short interesting video Videos are a great way of explaining what you’re offering and are always very shareable if done well. It doesn’t
have to be long, in fact, the shorter the better - under 2 minutes is ideal.
Viral videos are videos that are short, usually funny, and always
very shareable. You can’t expect to
hit a home run every time, but you
should be aiming for the same
characteristics in your videos.
Viral videos: 007 & coke zero 1
Try making a short interesting video Videos are a great way of explaining what you’re offering and are always very shareable if done well. It doesn’t
have to be long, in fact, the shorter the better - under 2 minutes is ideal.
This film, ‘Intelligent Details’, is an advert shot for Bentley Motors
and filmed entirely using iPhones.
You don’t need expensive
equipment to make good videos.
Bently makes an ad shot entirely on iphones
2
This video is a great demonstration of what you can
achieve with a little creativity.
There are lots of stopmotion
apps which will help you create
a similar effect
Stopmotion pizza 3
Try making a short interesting video Videos are a great way of explaining what you’re offering and are always very shareable if done well. It doesn’t
have to be long, in fact, the shorter the better - under 2 minutes is ideal.
This video is a great demonstration of what you can
achieve with a little creativity.
There are lots of stopmotion
apps which will help you create
a similar effect
Stopmotion pizza 3
Try making a short interesting video Videos are a great way of explaining what you’re offering and are always very shareable if done well. It doesn’t
have to be long, in fact, the shorter the better - under 2 minutes is ideal.
This can be a great way of showing off what you’re doing – imagine it
in a business context! It’s a very
easy effect to achieve if you’re
willing to put in the time.
One second every day 4
There are apps for videos, too There are also a lot of great video making apps out there that can help you create great
videos with little or no camera or editing experience.
Instagram Instagram can handle videos too!
vine Create 6 second videos with no editing skill needed
magisto Great app for editing videos, including filters.
Cute cut A video editor which feels similar to iMovie somehow
One second everyday Records segments beautifully
Stop Motion Recorder Get started with stopmotion
Funny
Crazy
Amazing Shocking
scary
Sad
Supertip: make an emotional connection Make an emotional connection in what you’re doing. If you can provoke a reaction in people then you are much
more likely to create content which is shareable. Make sure your pictures and videos have the ‘wow’ factor.
Find the people that care about what you’re doing
Step 3: show the right people
This is bob. He’s a software engineer in London and enjoys lazy weekends and walks in the park. Bob also loves gadgets. One time he actually waited in a queue for hours just to get his hands on the new iPhone 5S.
Bob loves his gadgets. He loves unwrapping the latest phone & downloading the newest apps to try them out.
Bob is fanatical about gadgets 1
Whether it’s online or offline, he likes talking to people about new interesting technology – and they like it too!
He loves telling his mates about new tech and gadgets 2
Bob is always the first in line to try new apps, gadgets and devices. His opinion is going to affect what his friends do. He’s what we call an Early Adopter!
Bob’s opinion matters because He’s an ‘early adopter’ 3
This guy is an early adopter too
And so are these people
More on early adopters: the lifecycle of a product It helps to picture the full lifetime of a product and below is a chart of just that. It’s a graph of how many people adopt a product over its lifetime – it helps to picture it in terms of years, with each chunk being a year. In Year 1, 2.5% of the public will start using it, and so on.
Innovators & early adopters
Year 1 Year 2 Year 3 Year 4 Year 5
Early & Late Majority
Laggards - the last ones
These guys are the first to buy things and love writing reviews on review sites. They’re the fanatics of the world!
This represents most people and will buy something only once it becomes more commonplace, cheap or popular.
These are the last people to get something. Laggards are reluctant, stubborn and consider your product unnecessary.
This is another fantastic TED talk. Seth Godin is back to tell us about
who early adopters are and what
they truly care about.
How To Make Your Ideas Spread Seth Godin
1
Find your early adopters It’s important to find your early adopters, the people that care about what you do enough to be the first to try it, and
hopefully they’ll tell their friends. Here’s Seth Godin to explain the idea in more detail.
Shareable content
You need a simple message in order to have the best chance of capturing someone’s attention
We live in a visual age of social media, and in order to impress, you’ll need good visuals.
A clear message & shareable content is a start, but for it to really take off, you’ll need to target the right people.
So Remember these Three steps Remember, if you want a message and idea that resonates with the right people, you
need these three things to create an idea that spreads - one that is shareable.
Show The right people
Simple Message
If you can nail these three steps, you can hit a home run and go viral
Viral is a term used to describe ultra shareable content – the stuff that flies around the internet all the time. Anything can go viral from articles and videos to funny pictures of cats.
Going viral Today we’re continuing the work on your movement from last week. Yesterday we identified exactly who would be interested in your idea and now it’s time to put the wheels in motion and make it all happen.
Create a cool video to explain or demonstrate your movement 2
Try some of the apps mentioned above 3
Create 4 images to promote your movement
1
Things to takeaway
Keep going until you can. It takes a lot of work to break down your idea enough that you can explain it easily!
Can you say it in 10 words or less? 1 Use the Mini Pitch structure to talk to people about your
idea and get them interested in what you’re doing.
Create yourself a mini pitch 2
Set aside the time and energy to create awesome visuals – you don’t need any design experience.
Put effort into your visuals 3 Find and talk to the people that are going to care
about what you do. Find the fanatics!
find your early adopters 4
www.cork-screw.org
Engaging customers
Done!