Engagement Assessment Events October 2014 Karen Davies Programme Coordinator.

Engagement Assessment EventsOctober 2014

Karen Davies

Programme Coordinator

Purpose of Engagement Assessment Events

•Create a mechanism for staff to share their thoughts and opinions on the project

•Opportunity to seek and listen to the feedback provided

•Opportunity use the experience and suggestions to inform specific areas of the project

and future communication

•Temperature check on how staff are feeling now

Engagement Assessment Events


•4 events held in October 2014

•50 staff attended

– 20 MAWW FRS

– 24 SWFRS

– 6 SWP


Questions

•What are the advantages of the JPSCP and how can they be maximised

•What are the disadvantages of the JPSC and how can they be reduced

•What are the staff opportunities and how can they be maximised

•What are the staff concerns and how can they be alleviated

Blue = Consensus across all 4 events


What are the advantages of the JPSCP and how can we maximise them

10 advantages were identified •Joint working•Long term savings•Shared intelligence and information•Better service to the public through improved communication, interoperability and dynamic incident resolution•Meets WG collaboration agenda•Shared use of facilities


What are the advantages of the JPSCP and how can we maximise them

15 suggestions to maximise the advantages

1.Joint training sessions (Fire/Fire and Fire/Police)

– At least 6 months before go live date

2.Team building events

– Police/fire briefings, meetings, SEG events, social events

3.Supporting each other

– Job awareness (Police/Fire and Fire/Police)

– Standardise policies and protocols (Fire/Fire)

– DEIT available from go live date


What are the disadvantages of the JPSC and how can they be reduced

27 disadvantages identified

People•Loss of fire service identity remoteness from home service, links with stations•Differences between terms & conditions (Fire/Fire)•Loss of experience, staff sickness

Professional•Geographical area too large local knowledge, Welsh language, gazetteer, quality of service •Resilience arrangements, impact on all wales fire, Gwent and Dyfed Powys police•Procedural differences (Fire/Fire), mobilising, quality of service


What are the disadvantages of the JPSC and how can they be reduced

20 suggestions to reduce disadvantages

14 People•Keep fire service uniform & name•Team building, fire service team sit together in PSC•Increase staff levels now training •Mixed watches WL, local knowledge, travelling along M4•Communication Project, station staff visits to PSC

6 Professional•C&C system ‘user friendly’ start training as soon as possible•Develop a new resilience plan•Decision on call signs & implement as soon as possible


What are the staff opportunities and how can they be maximised

8 staff opportunities identified•Working in different teams within control structure•Joint working & training•More flexible working arrangements•Career progression (more opportunities for development)•New challenges•Involvement in KTAs•Socialising with new colleagues & nights out in Cardiff


What are the staff opportunities and how can they be maximised

12 suggestions on maximising staff opportunities •Rotation of staff – must be mutually convenient & min of 12 months•Working in different teams•Regular off watch training, access to training•Career path in place for opportunities•Review structure after 12 months•Site visits to other controls•Funding for team building days / nights


What are the staff concerns and how can they be alleviated

42 staff concerns identified•Future working arrangements shift patterns and structure, different T&C, vetting•Uncertainty over own job and team, loss of 30% of control staff, will I have to apply for my own job, will there be permanent positions for part-time staff, will I be slotted into a role I don’t want•Travelling longer distances, M4 disruption•Loss of identity and uniform•Housekeeping & shared facilities, parking on site•Seating arrangements, temperature & lighting, noise levels in PSC•Impact on service delivery to public and stations drop in standards, mobilising errors•Impact on staff morale, increased stress for family, feelings of isolation


What are the staff concerns and how can they be alleviated

24 suggestions on alleviating staff concerns •Staffing arrangements, morale issues, relocation package, T&C – have access to & engage with colleagues, CMT, project team, FBU, make the decisions soon, trial shift patterns, encourage staff to stay, value our skills•‘Slotting in’ based on skills and talking to staff •Keep fire service uniform & name•Streamline procedures and training before move service delivery, morale•Start integration as soon as possible•Prompt response to staff queries reassurance that concerns are listened to•Welsh language courses•Mixed watches•Social meetings•Coffee machine in PSC



July 2014• Communication & engagement

• Housekeeping, working environment & facilities

• Staffing levels & rota

• ICT systems in place & tested before go live

• Training before go live date

• Business continuity

October 2014• Shift pattern, structure, T&C

• Uncertainty over own role

• Additional travel time

• Loss of identity

• Size of geographical area

• Business continuity, resilience

• Differences in procedures


What did the engagement assessment events reveal?

•The concerns have shifted from premises & facilities to team & individual concerns•Recognition of what fire staff will be leaving behind in Llangunnor & Pontyclun•Recognition of organisational benefits and personal opportunities•New systems and ways of working are not yet agreed uncertainty •Know what will make you feel more comfortable

– Communication, staff training & team building events are high priorities

Good news - Getting close to the point when decisions are made so the personal and organisational concerns can be alleviated

Future Staff Engagement Events

Next round of engagement assessments will be held in March 2015 •Update on the concerns raised in October /November have progressed•Ask about your concerns and views

Staff Engagement Group will be held 6 monthly with the next planned for in April 2015



Thank you

Karen DaviesProgramme Coordinator

Engagement Assessment Events October 2014 Karen Davies Programme Coordinator.

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