Intranets & The Cluetrain Manifesto Darlene Fichter & Peter Morville for Intranets 2001
Engage your users with 3 trends in successful intranets
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Transcript of Engage your users with 3 trends in successful intranets
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Tom Resing, MicrosoftSenior Content Publisher, SharePoint
4/29/2016
Engage Your Users with 3 Trends in Successful Intranets
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Tom Resing
Senior Content Publisher, Modern Assistance and Support Experience for Office
Give AwayTweet @resing
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Engagement and Measuring Success
Trends
• Ease of Use
• Connections to People and Systems
• Portability
Resources
My Contact Info and Q&A
Agenda
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Engagement and Measuring Success
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Go to www.govote.atUse the code 14 03 76
How do we measure success?
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What is Engagement?
http://www.merriam-webster.com/dictionary/engaged
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Why does Engagement Matter?
Engaged Employees are
• More Productive
• Stay Longer
• Contribute More
• Happier!
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Increase Strategic Alignment
of employees understand the organization’s strategy.
of organizations successfully execute the strategy.
of organizations have an agreed-upon strategy.
65% 14% 10%
* Source: Forbes.com, “Strategy 101: It’s All About Alignment”
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How do we measure success?
Costs
• Hard or Soft
• $3 Million saved in outsourced help
desk calls
• $1 Million saved in license reduction
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How do we measure success?
Productivity
• Decrease problem resolution time
• Reduce time to find expertise
• Reduce time searching
• Faster new hire onboarding
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Ease of Use
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Go to www.govote.atUse the code 14 03 76
How could your intranet be easier?
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Demo – Ease of Use
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Apply this trend
Focus on Search
Remove most common user pain
Test
Ask Industry Analysts
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Connections to People and Systems
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Go to www.govote.atUse the code 14 03 76
How could your intranet be more connected?
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Demo – Connections
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Apply this trend
Focus on People
Add Social Intranet Tools
Integrate Systems
Use Analytics
Make User Profiles Rich and Interesting
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Portability
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Devices
of millennials want to work remote and 87% want to work on their own clock (Odesk study)
96%
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• Apple App Store Launches2008
• 30 billion apps downloaded2012
• 1.4 million Apps on Android2014
http://en.wikipedia.org/wiki/Mobile_app
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•Responsive Web
•Mobile Specific Web
•Native Mobile Apps
Portable Web
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Demo – Portability
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Reference Material
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Reference
SharePoint 2013 Inside Out by Coventry,
Shadravan, Resing + Wheeler
Customer Engagement, Wikipedia
The Engaged Leader and Groundswell by
Charlene Li
How Does the Amazon Recommendation Feature Work
, stackoverflow.com
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Tom Resing’s Collaboration Blog
www.tomresing.com
Email [email protected]
Twitter @resing
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