Intelligent Business Coursebook Pre Intermediate Business English by Christine Johnson

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ENGLISH LANGUAGE,

18th October 2013.

Module 3: ETIQUETTE - Bad Manners at Work WARM UP ACTIVITIES:

Politeness at work / Discuss these examples of bad manners. Which ones do you think are especially bad? Why?

arriving late for a meeting

ignoring people when you meet them

shouting an order at someone

not apologising if you offend someone

being rude to people who offer to help you

using bad language

GRAMMAR FOCUS: SYNONIMS (The meaning)

Which word does not belong in each group? rude, stuffy, bad-mannered, impolite courtesy, politeness, etiquette, impact communicate, answer, reply, respond regularly, commonly, rarely, often

GRAMMAR FOCUS: PREFIXES

Add the following prefixes to the adjectives below to make words with the opposite meaning. Use a dictionary if necessary.

un- in- dis- im- formal polite friendly respectful satisfied practical efficient patient honest considerate important appropriate

Use words from exercise i to complete the definitions. Someone who is bad-mannered is IMPOLITE

Someone who ...

1. ... doesn't tell the truth is .. 2. ... wants to do things in a hurry and finish quickly is .. 3. ... doesn't like other people and doesn't want to talk is .. 4. ... works slowly and doesn't do their job well is 5. ... doesn't think about other people's needs or wishes is 6. ... isn't happy with the way things happened is .

Intelligent Business Coursebook Pre Intermediate Business English by Christine Johnson

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SKILLS FOCUS:

Complete the text with the best option a-c

Nowadays_ people are rich. But the rich aren't always happy. People who have . money don't want to be without it, but they can have' big problems sometimes. They often don't have .. close relationships. Sports stars and entertainers may have hard life because they spend . time away

from friends and family. Twenty-nine-year olds in Silicon Valley who don't need to work any more often

feel that there isn't purpose to their life. It may sound strange, but there aren't ....young

people who want to spend their whole life playing games.

a lot of much any

many much a lot of

any some much

some many much

some any a

a lot of many any

a some many

much many some

Choose the correct words in italics.

A Good afternoon. 'Could you / Do you want to give me some / an information about flights to Lisbon, please? 'I like to / I'd like to travel on Monday morning at 8 if possible.

B Monday. OK. 'Let me / Can you check A There aren't any / some flights at 8, but there's 'an / some earlier flight at 6:30. B Flow much 'does that cost / is that cost? 750 euros. B That's much / a lot! 'Do you have / Are you having any cheaper flights? A Sorry, not then. There's a flight at 15:30 on Sunday which "costs / is costing 280 euros. B Can I/ Let me get a seat on that flight? A Yes - but there's only one seat left! "Do uou want to / Do you like to book it? B Well,' I wait / I'm waiting to hear from my colleague. A I 'would / could hold it for you, if you like.

LITERATURE FOCUS:

"OFFICE WORKERS ADMIT BEING RUDE", text analysis, matching the questions with the paragraphs, speaking about the article

Speaking about GOOD and MANNERS (being polite and impolite)

Intelligent Business Coursebook Pre Intermediate Business English by Christine Johnson

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REVIEW:

Language check Complete the sentences with the correct form of the present simple or continuous.

1. Mark is a market research assistant: he (analyse) .market data.

2. Today is a holiday and Mark isn't in the office. fie (play). football.

3. Mark (play) .. . football twice a week.

4. Currently, Mark and his colleagues (work) . on a special project.

5. They (conduct) .. market research for a new sports magazine called Goal! 6. Young men (read) . the magazine.

7. Goal! has a problem at the moment: Not many people (buy) .. the magazine.

8. Mark thinks that this is because men (not read) ...... magazines very often.