ENG102 by Dr. ZAFER PARLAK 1 NONVERBAL COMMUNICATION INNATE AND CULTURAL INFLUENCES ON EMOTIONAL...

ENG102 by Dr. ZAFER PARLAK 1

NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION

INNATE AND CULTURAL INFLUENCES INNATE AND CULTURAL INFLUENCES ON ON

EMOTIONAL EXPRESSIONSEMOTIONAL EXPRESSIONS

2ENG102 by Dr. ZAFER PARLAK

NONVERBAL COMMUNICATIONNONVERBAL COMMUNICATION

IncludesIncludes

-- facial expressions, facial expressions,

--tones of voice, tones of voice,

--gestures, gestures,

--eye contact,eye contact,

--spatial arrangements, spatial arrangements,

--patterns of touch,patterns of touch,

-- expressive movement, expressive movement,

--cultural differencescultural differences

- - other "nonverbal" actsother "nonverbal" acts


““If you speak,If you speak,

people will understand who you are people will understand who you are

in five minutes;in five minutes;

if you don’t, if you don’t,

in ten minutes.”in ten minutes.” (Turkish proverb)(Turkish proverb)


When a message is both verbal and non-verbal,When a message is both verbal and non-verbal,

the the nonnon--verbalverbal message may have more impact message may have more impact

on the receiver than the words alone…on the receiver than the words alone…


““Acts [and faces] speak louder Acts [and faces] speak louder than words.”than words.”


??


NAME THE EMOTIONSNAME THE EMOTIONS


PENSIVE, SELF RELIANT?PENSIVE, SELF RELIANT?


Is there something tragic?Is there something tragic?


Would you trust her?Would you trust her?


Telling lies, bored, scared ?Telling lies, bored, scared ?


??????????

What are basic emotions? What are basic emotions? Are facial expressions Are facial expressions innateinnate and and

universal? Or are they learned culturally?universal? Or are they learned culturally? How do people show fear, joy, anger, How do people show fear, joy, anger,

suprise, boredom... in different cultures? suprise, boredom... in different cultures?


MESSAGESMESSAGES

Total Impact of a MessageTotal Impact of a Message

--Words = 7% Words = 7%

-F-Facial expressions = 55% acial expressions = 55%

-V-Vocal tones = 38%ocal tones = 38%


THE HUMAN MASKTHE HUMAN MASK

“Beware people whose bellies do not move when they laugh.”

“Laugh, so that no one will understand what you really think.”


THE HUMAN MASKTHE HUMAN MASK

Are facial expressions reliable?Are facial expressions reliable?

What is a What is a fakefake smile / laugh? smile / laugh?


Is her smile Is her smile fakefake

or or

genuinegenuine ??


THE HUMAN FACETHE HUMAN FACE

People “read our face” rather than listening to us.People “read our face” rather than listening to us.

The face is the "organ of emotion," and we constantly read faces to understand what others are feeling.

The face and eyes contain powerful clues about our emotions.


THE HUMAN VOICETHE HUMAN VOICE

PPeople eople ““read" our voices read" our voices rather than listening to what we say.rather than listening to what we say.

OOur voice reveals our ur voice reveals our

--gender, gender,

--age, age,

--geographic background, geographic background,

--level of education, level of education,

--native birth, native birth,

--emotional state, emotional state,

--our relationship with the person spoken toour relationship with the person spoken to..


FOR EFFECTIVE COMMUNICATIONFOR EFFECTIVE COMMUNICATION

SOFTEN SOFTEN Your Approach to Your Approach to PeoplePeople

SSmilingmiling OOpen Posturepen Posture FForward Leaningorward Leaning TTerritorialityerritoriality (coming closer) (coming closer) EEye Contactye Contact NNodding and Remembering Namesodding and Remembering Names


"If you had a hundred masks upon your "If you had a hundred masks upon your face, , your thoughts however slight would not be your thoughts however slight would not be

hidden from me.“hidden from me.“

--Dante Alighieri (--Dante Alighieri (Purgatorio, Canto XVPurgatorio, Canto XV).).

ENG102 by Dr. ZAFER PARLAK 1 NONVERBAL COMMUNICATION INNATE AND CULTURAL INFLUENCES ON EMOTIONAL...

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