(Eng.) Ramp Driving - Rules & Regulations
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Transcript of (Eng.) Ramp Driving - Rules & Regulations
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Ramp Driving – Rules & Regulatio
Comprehensive ProgramTraining & Development Academ
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Course Outline :
I. Security Awareness
II. Human Factors
III. Airside Safety Awareness
IV. Ramp Driving – Rules & Regulations
Course Duration :
!Four" Days
Practical Training :
•. #o $e commenced on last training day
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Aviation SecurityAwareness
#raining & Development Academy
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Security Training
• Regulatory %$ligation !AR' %(S' FAA"• )uropean Standards * since + April +,,- !%(S +"
• American reuirements after nine eleven !,/++"
• Airlines responsi$ilities• 0nder t1e Supervision of t1e 2inistry of #ransport
• #oday' airnlines 1ave to deliver a Security (rogram to o$tain t1e Airline 3a
3erti4cate !A3#".
• 51at is t1e di6erences $etween Secur
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Terminology and Scope
• Security• Illicit Acts
• Safety• #ec1nical / Human Failure
• Review of illicit acts against civil aviation
• +,89 * First Illicit acts. In :ima' ; mem$ers of a revolutionary group 1iets over (eruvian 3apital.
• +,? * 3iti@ens from )astern )urope wis1ing to >ee t1eir countries' 1i
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What is the purpose of secu
• #o (rotect (eople *• 3ustomers !(assengers"
• Sta6 !Bround sta6 / crews"
• #o (rotect Aircraft
• #o (rotect (remises• %Cces
• 31ec=in 3ounters
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Two Basic Principles
• Measures adapted to the threat:• Role of dissuasion
• Measures adapted to the ris le!el :• According to political events
• According to countries• According to t1e time of t1e year
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Security Measures
Regulatory !Sta6" %$ligations
• Eadges must $e worn and $e visi$le w1atever t1e uniform
• It is compulsory to wear a uniform
• If a $adge or uniform is stolen' t1e )2(:%)) must report t1is to 1is manager an
It is 3%2(0:S%R to wear a (ASS
•
#1e (ASS must $e *• Visi$le
• Valid
• #1e (ASS must indicate t1e wor=ing sector *• Ramp
• 3argo
• (assenger #erminal
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"ccess to the #estricted "
• Sta6 wor=ing and wearing a pass• (assengers !wit1 $oarding pass"
• 3rew 5earing 0niforms and ID 3ards
• (eople provided wit1 a temporary passG t1ey mualways $e wit1 an SBS )2(:%))
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#isy Places
• 51ere7• Departure Area
• et 5ays
• Doors
• 51at you 1ave to do7• Always close doors $e1ind you
• Do not allow someone w1o is not wearing a $adge to
• 2a=e sure area remains restricted
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Security Measures at the Sta
$eneral #ules
• )very$ody is responsi$le for security
• #1e safety of t1e sta6 and t1e customers s1ould$e 1armed
• )very )2(:%)) must care a$out security
• o pro$lem concerning security must $e overloo$ut on t1e contrary' it 1as to $e ta=en into accou
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Baggage % Passenger Match
• Sta6 Responsi$ility*
+ 31ec=ed (assenger Eaggage A$oard
• 2anual or 3omputer (rocedure !ERS"
+ (assenger 2issing at Eoarding Eaggage %Joaded
B&W"#&
)very piece of $aggage $elonging to a missing passenger must $oJoaded $efore ta=eo6 even if it 1as $een KRayed
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Security Measures #amp
• If a $aggage or freig1t is found on t1e ramp*• (ic= it up' loc= it if necessary and deliver it *
• #o t1e plane for Departure Flig1t !see $aggage tag"G
• #o t1e $aggage area for Arrival Flig1t !$asement"G
• %r to t1e lost $aggage oCce !::"G !31ec= your local regulation"
• 5arn t1e Supervisor
• It is pro1i$ited to open $aggage*
• Flig1t safety
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• Ramp Agent !:oading in 31arge" must c1ec= t1at LEag #agM ipiece and t1at t1e following mentions are correct *
• Flig1t um$er
• Destination
• Date
• Ramp Agent !:oading in 31arge" must c1ec=s t1at t1e $aggat1e rig1t >ig1t
• Eefore loading' Ramp Agent !:oading in 31arge" must c1ec=s
container• Is in good condition * no 1oles' no damageG
• Is carefully loc=ed * sealed depending on t1e airline / t1e destination
• Is for t1e rig1t destination * rig1t >ig1t' rig1t date G
• Is la$elled * la$el is correct and is visi$le on t1e container.
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Passengers ha!ing to identheir hold 'aggage
• In order to c1ec= t1at a piece of $aggage loaded in t1e 1old $elongs topassenger w1o actually $oarded.
• #1is identi4cation procedure is decided $y t1e captain if *• It is t1e only way to identify t1e $aggage $elonging to a missing passengerG
• #1ere is an anonymous t1reat w1ic1 is ta=en seriouslyG
• #1is measure is speci4c to a certain situations.
The Captain(s Power
• #1e 3aptain is responsi$le for eNecuting t1e mission.
• During t1e >ig1t' t1e 3aptain 1as aut1ority over everyone a$oard.
• #1e 3aptain can disem$ar= any person !crew or passenger" or any parload w1ic1 may $e a t1reat to t1e security' 1ealt1 or order a$oard t1e
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Conclusion
• Security * )veryoneOs 3oncerns
• From $aggage acceptance at t1e c1ec=in counters' to delivery to t1eon t1e arrival *
• )very )2(:%)) is a lin= in t1e security c1ain G
• o$ody is allowed to 1andle t1e $aggage contents !civil lia$ility or penal resp
• 51at to =eep in mind7• %E%D can maintain security alone.
• Security is *
• )veryoneOs concerns
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)*M"+ ,"CTO#S
#RAIIB & D)V):%(2)# A3AD)2
5or=ers
5or=
(laces
Job
Design
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Course Outline :
• )rgonomics
• Attitudes & Ee1avior
• 3ommunication S=ills
• 2otivation
• Stress
• )6ects of (syc1oactive Su$stances
• Fatigue• #ime (ressure
• (eer (ressure
• Situational Awareness
• #eamwor=
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&rgonomics
• Is t1e science of designing t1e
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"TT-T*D&S
•
Attitude are favora$le or unfavora$le evaluativereactions towards somet1ing or someone eN1i$itoneOs $eliefs' feelings' or intended $e1avior.
• 3omponents *
• FeelingsG• #1oug1tsG
• (redispositions to act
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our Attitude #owards .......
ourself %t1ers 3ompany o$ Services
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Beha!ior
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What is the de.nition of 'eha!ior?
• Ee1avior is t1e way we ract' react' and interact wit1 people and
#elationship 'etween attitude and 'eha!ior
• Ee1avior usually re>ects esta$lis1ed $eliefs and attitudeG
• Ee1avior can $e in>uenced $y a num$er of factors $eyond attitsocial in>uences' monetary factors' convenience' etcG
• (syc1ological treatment focuses on c1anging attitudes in order $e1avior.
The Power of Beha!ior
• Ee1avior $reeds $e1aviorG
• ou can c1oose your $e1aviorG
• ou can use your $e1avior to 1elp or to 1inder a $usiness transa
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&/ecti!e Communication
3onteNt
2)SSAB)
3HA):
F))DEA3P
S)D)R R)3)IV)R
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0OM*+-0"S- B"+1"0 "#"
2AAB)R
SS0()RVIS%R !A"
S0()RVIS%R !E"
)2(:%))
)2(:%))
)2(:%))
)2(:%))
)2(:%))
)2(:%))
)2(:%))
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The+on23er'al ,orm
•
)ye 2ovement• #one of Voice
• (ersonal Appearance
• Facial )Npressions
• Bestures
• #actile
• (osture
• (1ysical Space
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Physical Barriers
• oise
• Interruptions
• :ig1ts
• Insecurity
• 2ore t1an one person
• (oor timing
• 5ay of tal=ing• :anguage
• #ec1nical
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Psychological Barriers
• egative attitudes
• Defensiveness
• Stereotyping
• (ower Struggle
• (re
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MOT-3"T-O+
De4nition of 2otivation *• An internal state or condition t1at activates $e1a
and gives it directionG
• Desire or wants t1at directs goaloriented $e1av
• In>uence of needs and desires on t1e intensity a
direction of $e1avior.
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T)&O#-&S O, MOT-3"T-O
•
#1e 1ierarc1y of needsG• #1eory LKM and #1eory LMG
• o$ )nric1mentG
• (ygmallion )6ectG
• %perant 3onditioningG
• #1e LIHM Syndrome.
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Stress
De4nition *
• #1e nonspeci4c response of t1e $ody to any demandG
• Stress is t1e Lwear and tearM our $ody and mind eNperiences as to our environment.
&liminating stress from your en!ironment
•
A poorly organi@ed wor=ing / living space can $e a ma
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Stress Management Tips
• Bet )noug1 Sleep
• Have a 1o$$y
• Peep a social networ= of 1ealt1y relations1ips
• Bet some music in your life
• 2aintain a neat wor=ing place
• #a=e a wal=
• (ractice $reat1ing eNercises• #a=e a mental $rea=
• #ry progressive muscle relaNation
• 3ultivate optimism
• Have a plan for t1e future !31ase your dreamsQ"
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Psychoacti!e Su'stance
• 3anna$is
• Amp1etamines
• )cstasy
• 3ocaine
• Heroin
• Alco1ol
• #o$acco
&/ t f P h ti
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&/ects of Psychoacti!eSu'stances
• (syc1oactive drugs impose su$stantial 1ealt1 $urden on
• Are ma
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,atigue
• Fatigue is p1ysical and / or mental eN1austion t1$e triggered $y stress' use of drugs' overwor=' omental or p1ysical illness or diseases.
• Fatigue is sometimes regarded as a defense mect1at promotes t1e e6ective regulation of energyeNpenditure.
• Fatigue can $e acute' w1ic1 is normal' or c1ronicis a$normal.
• #1ere are many diseases and disorders in w1ic1is a ma
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Physical #easons for ,atig
• 3irculatory and Respiratory ImpairmentG
• utritional disorders and im$alancesG
• De1ydrationG
• Deconditioning !organ system deterioration result$ed rest and lac= of eNercise".
• (ain• Stress
• Sleep disorders
• depression
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Time Pressure
51ere does time pressure come from7
• )Nternal causes
• :ast minute rus1es to meet deadlines
• )Ncessive paperwor=
• 0neNpected crisis
• Days slipping unproductively
• 0nrealistic sc1edules
• Failure to set priorities
• Failure to delegate
• Doing t1e wor= of t1e ot1ers
• %ver sc1eduling
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Coping With PeerPressure
ou do not need to apologi@e for yourindividualityQ
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Situational "wareness
• Situational Awareness is t1e a$ility to identify' process and compre1end t1e c
elements of information a$out w1at is 1appening to t1e team wit1 regards to• :oss of situational awareness will increase t1e potential for 1uman errors
3lues to loss *
• :oss of situational awareness is c1aracteri@ed $y *• 3onfusion or gut feeling of disorderG
• o one watc1ing or loo=ing for 1a@ardG
•
0se of improper proceduresG• Departure from regulationsG
• Failure to meet planned targetsG
• 0nresolved discrepanciesG
• Am$iguityG
• FiNation or preoccupation.
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T&"MWO#0
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Teamwork
• #eamwor= is t1e capa$ility to compre1end andrecogni@e t1e diverse strengt1s and a$ilities in asetting and t1en applying t1em to one 4nal solu
• #eamwor= is t1e a$ility to wor= toget1er toward common goal. It is t1e power t1at allows commopeople to ac1ieve uncommon results.
• #eamwor= divides t1e tas= and dou$les t1e succ
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31aracteristics of )6ective #eam Euilding
• (ositive attitudeG
• )6ective communicationG• 3ommitmentG
• #rustG
• 3olla$orationG
• (articipationG• 3lear o$
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Airside Safety Awareness
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Ta'le of Contents
• Introduction
• Safety in aviation• Accidents on t1e ramp
• (ersonal safety
• et engines 1a@ards
• Foreign %$
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-ntroduction
• Safety is one of IA#AOs top priorities
• IA#A leads a num$er of initiatives to assist its meand t1e industry to maintain & en1ance safety
• #1e Airport Handling 2anual !AH2" developed $a =ey industry reference and contains a wide ranreccomendations focusing on safe ground servicoperations
Safety Means ,ollowing T
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Safety Means ,ollowing T#ules
$round Safety
Flig1t Safety Eegins
5it1 Bround Safety
And
Bround Safety Eegins
5it1
ou
#1in= Safety'
#1in= #eamwor=
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Safety in "!iation
• Safety in aviation is a permanent reuirement. Safety rules and regulati
safe 1andlingG so always *• Read' understand and apply safety regulationsG
• Ee safety minded' as safety depends on youQ
• - of all accidents are due to 1uman failuresQ
• Accidents donOt
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"ccidents on the #amp
Accidents on t1e ramp can $e grouped into four main 1
• Accidents to passengersG
• Accidents to personnelG
• Damage to AircraftG
• Damage to 2o$ile )uipments.
All damage must $e reported immediately
Discipline )6ectiveness
An open reporting culture s1oul $e encouraged
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4 i f
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Ma4or #iss to 1our Safet
• Ead Ha$itG
• HasteG
• %t1er (eople.
Personal Protection Operat
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Personal Protection OperatPractices
• (ersonnel s1all not wal= or stand on a moving con
$eltG• ever attempt to
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5-,T-+$
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C f ,OD
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Causes of ,OD
• Failure to properly clean areasG
• Inadeuate 1ouse=eepingG
• Inadeuate cleanup operations after severe we
• Faliure to account for tools and partsG
• Faliure to maintain Bround Support )uipments
• Apron wor=s.
,i th #
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,ire on the #amp
• o Smo=ing !not even in ve1icle ca$s"G
• Peep t1e ramp cleanG
• Pnow t1e location of 4re 4g1ting euipment and1ow to use itG
• Pnow t1e location of 4re alarm and emergency
telep1onesG• Report any faults or discrepancies in 4re 4g1ting
euipment immediately to your supervisorG
• Do not wear $oots or s1oes wit1 steel tips.
,ire on the #amp
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,ire on the #amp
• In t1e event of a 4re' call t1e 4re departme
immediately and give t1e eNact location' statiaircraft registration' euipment' ve1icles' and pe
involved.
• 51ere an aircraft is involved' immediately ale3aptain' crew' or personnel on $oard so t1at an
evacuation can $e carried out as necessar
,ore Protection 6 Pre!ent
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,ore Protection 6 Pre!ent
• Fire prevention is muc1 more important t1an 4re
4g1tingG• Bood 1ouse=eeping is essentialsG
• Faults in electrical wiring must $e reported imme
• Smo=ing is not permitted on any ramp areas or i
ve1icleG• (ersonnel s1ould =now t1e types and locations o
4g1ting euipments and 1ow to use t1em.
%$serve euipment limit lines
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p
Do not approac1 t1e aircraft
51ilst t1e red $eacon is >as1ing
And until clearance is given
) . u i p m
e n t &
p e r s o n
n e l l i m
i t
l i n e s
) . u i p m e n t &
p e r s o n n e l l i m i t
l i n e s
#1e fuel ventingarea is wit1in a
;. metres radiusof t1e fuel vents
#1e fuel ventingarea is wit1in a
;. metres radiusof t1e fuel vents
o Ve1icles to $epar=ed in t1e fuel
venting areas
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Positioning Plan
"round Support #$uipme
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pp $ p!perations
• %nly adeuately trained' uali4ed' and aut1ori@ed personnel s1ould $e permitted toeuipmentsG
• )uipments to $e used only for its intended purposesG
• BS) must $e in good mec1anical conditionsG
• 51en operator vision is resricted' a guide person s1ould $e usedG
• Standard 1and signals !AH2 ,+?" must $e used to guideG
• #1e operator must $e wit1in easy reac1 of t1e emergency controlsG
• 31ec= t1e $ra=es $efore entering t1e restrained area nad again $efore reac1ing t1e
• (rotective ru$$er $umpers on euipments must not $e compressed against t1e airc
• Eefore removing any BS) from any aircraft ca$in access door' t1e operator must en1as $een closed and secured or t1at a clearly visi$le safety device 1as $een placed openingG
• o operator s1ould remove steps from aircraft wit1out properly 4Ning t1e safety strdoor.
"ircraft 5oading % *nloadi
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gOperations
• ot to eNceed aircraft >oor load limitationsG
• )nsure adeuate tiedown and fasten separation netsG• #a=e special precautions w1en loading cargo on seatsG
• Strictly follow t1e load instructions to ensure correct 5 & E reuire
• 31ec= t1e load conditions to detect any lea=ing or ot1erwise dama!ot to $e loaded"G
• Spills of any sorts in t1e 1olds must $e reported immediatelyG
• Any spillage on t1e apron must $e reported immediatelyG• Always ma=e sure t1e pallet loc= is properly secured to avoid cont
falling downG
• Do not load damaged 0:Ds / containers / loose $aggageG
• #1e 1andling of dangerous goods must conform to all IA#A DBR
Conclusion :
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Conclusion :
"lways #emem'er:
•Damage to aircraft' 1owever small' could $e fatalG
•%ily or wet surfaces can 1ave disastrous resultsG
•ever reverse onto or from an aircraft unless you 1ave a person to guide youG
•
%$serve par=ing rulesG•ever drive $e1ind an aircraft t1at 1as itOs anticollisoperatingG
•Hig1 lift ve1icles s1ould $e lowered immediately upon comservicesG
Conclusion 7Continued8
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Conclusion 7Continued8
"lways #emem'er:
•S1arp turn s1ould never $e attempted near t1e fuselage or wingsG
•3onsider weat1er conditions w1en driving and ta=e eNtra care in rain' frost or fogG
• #1e driverOs side of t1e ve1icle is to $e neNt to t1e aircraftG
•ever drive under t1e wings of an aircraft or position your ve1icle to
•Do not par= in suc1 a way as to impede t1e access or regress of ot1•Stay alertQ Always eNpect t1e driver in front of you to $ra=e wit1out no apparent reasonG
•3ontrol your speed at all times and do not leave $ra=ing to last mom
Conclusion
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Conclusion
"lways #emem'er :
• %nly allow as many people to
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Conclusion 7Continued8
"lways #emem'er :
• ever cross a taNiway in front of a taNiing aircraftG
• Always remem$er t1at aircraft 1as t1e rig1t of way at all timw1en $eing towedG
• o more t1an 8 $aggage / cargo carts or pallet trailers s1all$e1ind t1e ve1iclesG
• o more t1an 8 container dollies s1all $e towed $e1ind a tr
• All employees are responsi$le for t1e euipment t1ey are d
• All traCc signals and signs on t1e airport s1ould $e o$serveo$eyed
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%n#ime(erformance
important' $ut alway=eep safe wor=
environment