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End-to-end Cloud Management A holistic approach for ... · End-to-end Cloud Management: A holistic...
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Transcript of End-to-end Cloud Management A holistic approach for ... · End-to-end Cloud Management: A holistic...
End-to-end Cloud Management: A holistic approach for developing and
managing the platform and service offerings that transform IT
Ben Del Vento, Sr. Solutions Architect
Cloud & IT Transformation Practice
Advanced Services
BRKCLD-1004
About Me
Sr. Solutions Architect
Cloud & IT Transformation Practice
Cisco Advanced Services
Formerly
Akamai
Dell Services
VMware
Why am I so interested in Cloud & IT Operations Management ?
Most IT organizations build IT platforms without the business and end-user in mind
Disconnect
Cloud services must deliver End-to-End outcomes
ApplicationServerNetwork
Router
Firewall ApplicationServer
ApplicationServer
How do I
make all of
this work
together ?
How can this
provide what
we need for
the business ?
Leverage
Resource Reuse
Cost
Cloud Services deliver outcomes when they impact key metrics
Faster Provisioning
Capabilities on-demand
Driving adoption
Business Value Reduced Risk Technical Debt
Availability
Security
Confidentiality
Beyond Technical Implementation : What IT must deliver
Measuring Technical, Operational and Business Outcomes
Designing Cloud Services that impact the Business
Service Management that drives Cloud Services
Technologies that enable End-to-end Cloud services
The DevOps culture that accelerates Cloud
Use Case : What do end to end Services look like?
Summary, Q&A
Agenda
Beyond Technical Implementation … What IT must deliver
Understanding end-to-end “Service”
Standardized product and core features
provide consistent experience
Customization is available for additional
cost
Extended warranties now include
guaranteed levels of Maintenance ensuring
reliability
Seamless online ordering with many
options
After Check-in, baggage delivery happens
behind the scenes
Air-traffic control and Flight navigation and
are all managed for you while traveling to
your destination
Airline Industry Automobile Industry
Other industries have evolved the way we consume products and services creating a seamless customer experience
IT “Silos” - Not designed for services
Infrastructure Applications Operations
Server / OS
Network
Storage
Web Applications
Legacy Applications
Database
Service Desk
Tier 1
Tier 2
Many companies deliver IT and Cloud as disconnected components, not an end to end service.
End to End Cloud Services deliver business outcomes
NetworkRouter
ApplicationServer
ApplicationServer
PERFORMANCE
MANAGEMENT
EVENT
MANAGEMENT
CONFIGURATIO
N & ASSET
MANAGEMENT
CAPACITY
MANAGEMENT
1.
2.
4.
5.
End to end
CLOUD SERVICE
CATALOG OFFERING
ORCHESTRATION AND
AUTOMATION
3.
Measuring business outcomes for Cloud & IT Services
Improved user productivity
Reduced time to execute
business process
Differentiating product or
service improves customer
experience
Generates revenue
Key
Questions
Asked
Results upon
effective
execution
Utilization of technology
resources within 80-90% of
capacity
IT Assets become a part of
the Business value chain
Continued investment fully
justified
Infrastructure meets
Resiliency requirements
On time closure of found
vulnerabilities
Compliance controls are
effective and audits passed
Value RiskTechnical Debt
How will investment in
these technologies deliver
or improve a key business
capability?
Are we fully leveraging our
investments in these
technologies?
How are we exposed to
threats to data integrity,
breaches in confidentiality
and tech availability?
Key Points: IT as a Services organization
IT must evolve out of delivering disconnected technologies and drive customer experience
Traditional IT “Silos” are not designed to work cross-functionally, and need to be accountable to the business or end-users around outcomes
Technology must be delivered and managed as an end-to-end Service
The performance and effectiveness of these services must be monitoredand managed over time
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Measuring Technical, Operational and Business
Outcomes
3 Views into Measuring IT & Cloud Services
Technical
Operational
Business
Syslog, SNMP, Webservices, XMLRPC, API, Enterprise Messaging (MQ)
Event Monitoring Tool, CMDB CI’s, Change Record(s), App performance tool, Incident record(ex. Remedy, ServiceNow, HPOM)
Data Sources
System of Record
IT Analytics Platform, IT Financial Management tool, Enterprise Architecture platform(ex. Tableau, Apptio, Troux )
System of Record
Defining Business, Operational and Technical metrics
Consolidate performance indicators as an index of Critical Success Factors
Associate Key performance indicators with IT services
Monitor Configured Items of IT Infrastructure
IT service outage
minutes
Service Asset A
minutes outage
Service Asset B
minutes at
capacity
Infrastructure or
Application CI
utilized
resources
Infrastructure or
Application CI
redundancy
Business Impact
CI
KPI
CSF
Measuring Cloud starts with understanding the relationships between technologies that impact Operations and Business outcomes
Use case: Facilitate seasonal customer demand
• The key service impacting factors are aggregated to reflect all asset capability
• Service Assets are monitored to meet thresholds that deliver performance target
• Configured Items (CI) and other resources within each asset are monitored attributed to a specific KPI
IT service
performance
Service Asset A
Resilience
Service Asset B
Capacity
Infrastructure
or Application
CI utilization
Infrastructure
or Application
CI
redundancy
Business Outcome
# of Nodes in Load
balancer pool,
SNMP CPU/Memory
Utilization within
threshold
% Nodes available,
% of overall utilization
service components
Capacity, Response time,
Redundancy
Scale to meet customer
demand (volume, speed,
value)
With an increase in customer activity, the IT organization must scale Cloud infrastructure services to deliver additional resources to meet customer demand.
Service metrics lifecycle evolve IT capabilities
Optimization
ValidationTransformation CtB
Are we doing things right?
What can we do next?
How can this be done better?
RtB
IT Intelligence
Evolution
Improved Metrics (KPIs, CSFs)
New Capabilities
Dashboards and Scorecards
Speed of Delivery
• Time to Capability
• Time to Provision
• Time to Adoption
• Cycle Time
Risk
• IT Service Resiliency
• Financial SOX Controls
• Security Vulnerability
Assessments
• Security Architecture
Exceptions
Quality
• Maintain Service Delivery
• Problem Resolution Efficiency
• # of Production Resolutions
• Case Count
User Experience
• Usability
• Business Value
• Service Quality
• Overall UE Index
• Service owner defined
Leverage
• Current Leverage
• Service Leverage Index
Cost
• Total Cost
• CtB Cost
• RtB Cost
• RtB Unit Cost
IT Service Metrics Framework : Key for PerformanceMetrics that are relevant and reflect the impact to business outcomes are identified for each
service offering and reviewed regularly by IT leadership
Key Points: Measuring IT Outcomes
Comprehensive transparency begins with technical data comprising operational metrics that are aggregated into business success indicators
Align the right Technical, Operational and Service data to a Business specific event or outcome
Validate the new technical insights, Optimize the platform and organization, then evolve by creating new capabilities
Create a culture of transparency to the business around indicators that reflect the value of IT
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Designing Cloud Services that impact the Business
The building blocks of an IT as a Services OrganizationThe synergy between all of these capabilities drives a Cloud Services organization
Architecture and Tools
Governance
Strategy
and Planning
Accountability
and Metrics
Financial
Management
Communications and
Marketing
Service
Strategy & Design
Service
Transition
IT Service Management
Service OperationsContinual
Improvement
Cloud InfrastructureOrchestration &
Automation
Service Catalog &
PortfolioITSM Tools
Cisco’s Domain Ten framework
Customer
Interface
Organization • Governance • Process
Security • Compliance
Compute Storage Network
Infrastructure • Environmentals
Platform
PaaS
SaaS
Applications
Abstraction • Virtualization
Iaa
S
Au
tom
atio
n • O
rch
estra
tion
Service Catalog
Financials
Exis
ting S
yste
m In
tegra
tions
Identifies the capabilities that must be leveraged for effective IT Transformation
The Development of a Services Platform / “Stack”
KVM / VMware / Hyper V
Compute Storage Network
UCS Director
ZenOSS, VMTurbo
Orchestration & AutomationCPO, Heat, Atrium
Cost, and Service MetricsApptio, Clarity, Tableau
Puppet, Chef, Bladelogic
PSC, UCSD, Horizon Service Catalog & Portfolio
Configuration Management
Event Management & Capacity Monitoring
Cloud Infrastructure Management
Infrastructure Assets
Cross-functional teams that represent the Technology Services organization work together to
integrate the Service Platform
COPCC1 ECS
Management Layer
Compute Storage Network
Operating System
Se
rvic
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Ma
na
gem
en
t
Go
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nc
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Platform
Integration
Service Catalog & Portfolio
• “eStore” User interface
• ITSM tools & management
• Metrics scorecard & dashboard
• Cost, User Experience, and additional KPIs
• Enterprise Application platform
• Packaged App & OS configuration
governed
• Compliance Checks Applied automatically
Web Server
R1-R2 OS Layers
R1-R2 Physical Resources
R1-R2 Platform Configuration
R1-R2 Management and Automation
Dynamic CI Configuration
Management Layer
Compute Storage Network
Operating System
Platform
Integration
Management Layer
Compute Storage Network
Operating System
Platform
Integration
App Server DB Server
The Development of a Service OfferingDevOps involves teams that represent different teams across the entire IT who organization
work together to develop service offerings leverage available platform Assets
Application Code Database Tables
The end-to-end Cloud service offering
Technical Architecture
ITSM Processes
Governance Processes
Costing Methodology
Consumption Model
Services are fully defined with these components integrated
Service : Delivers value by enabling outcomes that users or business functions want to achieve without the ownership of specific costs or risks
Key Points: Designing Cloud Services
IT can deliver the technology needed by the business as an end-to-end service by leveraging Governance and Service Management frameworks
A cloud platform is a purpose built, integrated collection of IT resources or “Stack” for one or more services
A cloud service comprises a subset of the resources in the “Stack” for an application environment delivers the business outcome
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Service Management that drives Cloud Services
ITSM processes facilitate effective Cloud Management
• Communication about planned changes, releases and validation tests between
stakeholders
• DevOps collaboration across the release cycle between teams who are
responsible for the components of cloud service offerings
• Service Assurance drives proactive contribution to knowledge base around
known problems and incident resolution
IT needs enabled people and efficient process specifically defined for operating Cloud environments
• Request Management drives a “brokering” decision process within the business
and technology for workload placement
• Configuration & Asset management verifies cloud service compliance with
specification of the service blueprint
• Event & Capacity Management monitor and track infrastructure resource utilization
and health
People
Process
The Cloud enabled IT organization
Service Architecture
Business
Relationship
Management
Manages relationships with
customers, understands business
outcomes, monitors key metrics that
impact customer experience
Service
Governance
End-to-end Offering ownership,
Define and maintain Service
Portfolio & Catalog and Defines
SLAs
Release
Management
Drive the lifecycle of service
evolution within a platform that
brings incremental improvement
to service offerings.
Operations
Architecture
Defines how the operations teams
monitor, manage and enable
availability based on SLAs and
Performance Metrics
Service
Assurance
Ensures SLAs, Performance,
Compliance and Quality for
Customers. Maintains customer
specific knowledgebase
Service
FulfillmentEnsures resource utilization is
optimized and balanced for cloud
workloads. Manages cloud like a
business supply chain
Service
Operations
Drive the ongoing monitoring of
cloud services through and
Event, Problem and Incident
management
Tier1 / Service
DeskSingle of contact to meet the
communication needs of
customers. Triage and escalate
issues
Private/Public Cloud Infrastructure
Cloud Architects & Administrators implement
and manage the Network, Storage, Compute and
entire Cloud Management platform. Design Cloud
platforms and Service offerings
Teams are defined based on essential roles that evolve the value of cloud services and enhance cloud service
resilience for customers
Tenant Operations
Cloud Infrastructure
Service Executive
Service Owner Service Architect
Accountable for overall client
experience and operational
excellence for the service at
the executive level. Member of
IT Sr. Staff.
Responsible for
end-to-end service delivery
including all service
offerings.
Responsibility for end-to-end
architecture for the service,
incorporating business
architecture & technical
architecture requirements.
Business Relationship Management
Service Lifecycle Management
Service Roadmap Management
Service Offering Management
Responsibility for the client
relationship with respect to
the set of IT services
consumed by the client.
Responsibility for optimizing
service across all offerings
and across all service lifecycle
phases.
Responsibility for overall
success of delivery of the
service category roadmap.
Responsibility for a service
offering to which a client
subscribes/acquires.
IT Governance and Accountability: Roles & ResponsibilitiesCloud services are developed and evolved by key individuals who drive constant evolution of what services provide for
customers, focused on improving key metrics
Release Management for Cloud Services
Roadmap
Objectives
Functional
(Business +
Technical )
Requirements
Pre-Release Verification
Incidents
Reporting
Inputs
• Planned service updates
from published Roadmap
• Known errors or “bug fixes”
to existing service
blueprint(s)
• Requirements for release
testing and success criteria
• Release checklist, team
roles, production validation,
and expected monitoring
thresholds
Outputs
• Resolved incidents / Known
Errors
• New Cloud service catalog items
available to targeted customer
audience
• Change in consumption reflected
in capacity and event monitoring
• Communication of release status
for approved RFCs
The process responsible for planning, scheduling and controlling the movement of releases to test
and production environments.
Operational
Requirements
Roles,
Responsibilities
& Actions
Finalized
Service Design
Package
Deploy updates
to Target Cloud
environment
Post Release
Validation
Catalog update(s)
Release to
Production
Stakeholder
Communication
Test &
Validation
Service Validation and Testing for Cloud
Release Plan
Testing process
Test Model Validation
Tests
Rollback
Release
Inputs
• Service Release Package
(Operations, Deployment &
Test plans, etc)
• Modified CIs, Service Assets,
Configurations, Code, and
procedures
• Project RFC test and rollback
procedures
• Acceptance Criteria
• Updated CIs: Cloud Service ID
and impact assets
Outputs
• Executed test results
compared to plans and
pass/fail criteria
• Complete orchestration
workflow validation
• Configuration baseline
update(s)
• Test failure creates Incident or
Problem records
Includes the planning, control, reporting and acceptance of activities and results through the
stages of service transition.
Validation
Criteria
Orchestration &
Automation
Workflow
Verification
Acceptance of
changes approves
move to production
Rejected changes
due to failure of test
criteria revert to prior
service blueprint
Request Management for Cloud Services
Inbound Request
CMDB Service
ID Record live &
asset association
Service asset
provisioning
Initiate Service
orchestration
workflow
Request
Logged
Request
Authorization
required
Approval
workflow
Event
Monitoring
Inputs
• Cloud Service catalog item
user order entry
• Workload placement decision
logic
• Change Management request
for new/updated resources
Service Desk triage or Incident
escalation emergency RFC
request
• Webservices or API call from
orchestrated script
Outputs
• Provisioning success or failure
notification email and or web
console
• Initiation of orchestration
workflow subroutine
• Production resource allocation
and operational service status
state change, event monitoring
tool(s) updated for new
resources
• Updated capacity reports with
resource utilization metrics
The process of receiving, managing and routing IT requests from different sources through a workflow that
delivers resources, the service operations that delivers a capability or outcome
Validated &
Categorized
for Workflow
execution
Yes No
Workload
placement
Event Management for Cloud Services
Monitored Event
Detection and
Notification
Operations
Review
Incident
Problem
Inputs
• Operational Service Level
requirements
• Event Alarms, Alerts and
thresholds
• Correlation tables, rules and
automated response
• Operational procedures for
logging, escalating and
communicating events
Outputs
• Events that have been
escalated to those
responsible for further action
• Logs describing what events
took place, any escalation
and communication activities
taken
• Event definition that indicate
an incident, the potential
breach of an SLA or OLA
The lifecycle of activities to detect service level impacting activities, and determine the appropriate
actions to maximize Cloud availability
Logging and
Classification
Correlation
and response
selection
Change
Automated
or Manual
workload
stabilization
Configuration Management for Cloud Services
Cloud Catalog
Service blueprintCMDB CIs
& Assets
Network
Storage
Compute
OS & App
configuration
Monitoring
Instrumentation
CMDB
Service ID
Configuration
Audit Process
Incidents Reporting
Inputs
• List of CI types that are in
scope for the process
• Data / CI requirements from
other Processes ( Incident,
Event, Release Management)
• Asset, Catalog & Portfolio
Architecture baselines
• Initial Configuration Data
Outputs
• Configuration Control :
Release, Monitoring thresholds
• Audit Reports: License,
Inventory, Compliance,
Analytics Dashboard
• Incidents reported due to
discrepancies or unauthorized
changes detected
• Updated CMDB data model
Controls all the elements of the Cloud infrastructure configuration with a sufficient level of detail and
manages this information using the configuration database (CMDB).
Service Assurance for Cloud Services
Service
Operations
activities
Service Desk
process
updates
Updated
Monitoring
instrumentation
Event &
Availability
Metrics
Service
assurance
analysisIncidents
Service Desk
Inputs
• Provisioning workflows &
service automation process
• Event Monitoring
instrumentation, scripts and
asset health thresholds
• Operational reports detailing
availability, incident & problem
resolution metrics and
knowledge base articles with
process detail
• Service asset resource
utilization and consumption
indicators of end user adoption
Outputs
• Updated knowledge base
articles
• Analytics data warehouse for
long term trending & reporting
• Refined event monitoring for
service health and improved
thresholds reflecting asset
availability
• Process updates for incident
management and service desk
triage
The proactive capability combining problem and knowledge management that drives operational
efficiencies, increased availability and service resilience within the cloud platform.
Problems
Service Level
Agreements
Knowledge
articles
Operations
Analytics
dashboard
Continual
Improvement
Incident Management for Cloud Services
Service impacting
event
Major Incident
procedure
Yes
Solution and
resolution
Identificatio
n and
logging
Major Incident
definition
Service
Assurance
Reporting
Inputs
• Events that were triggered
from event monitoring
• Change in status in monitored
CIs that impact SLAs, OLAs or
Policies
• Communication on RFCs and
releases that have been
implemented or planned for
implementation
• Customer feedback on
success of incident resolution
activities
Outputs
• Incident records with accurate
detail including resolution history
and actions taken to resolve
• Classification of incidents used
to support proactive problem
management activities
• Reporting that aids in
identification of service quality,
improvement, and recurring
incidents for problems that
require resolution
The process responsible for handling the lifecycle of any unplanned interruption, outage, or degradation
in quality to an operational service
Categorization
and
prioritization
No
Resolution
and closure
Key Points: Service Management
Cloud requires enabled and skilled individuals, effective Tools and Technologies and efficient processes driving end to end services.
IT can drive the success of services when a Service Owner and other governing roles are enabled to lead development and evolution of a Cloud Service
IT Service Management processes are essential in the planning, development, deployment and ongoing management of Cloud Services
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The DevOps culture that Accelerates Cloud
Traditional IT roles don’t understand each other’s reality
I know my
Servers. But
programming is
not my forte..
I can code. But
my Networking
knowledge
limits me
I can’t let you
guys deploy
these apps on
my network!
Sub-Par Code Code with low
fidelityLack of Trust!
Server Engineers Developers Network Admins
DevOps: Why is it relevant?
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DevOps in a Nutshell – bringing down the walls!
Development Operations Development Operations
What is different about DevOps and Cloud Services?
Fulfillment of one-time requests Catalog Services are deployed throughout the
lifecycle (from deployment to operations and
decommissioning)
Multiple requests and hand-offs needed to
bring an application stack into operation
End-to-end automation (with full ITSM
wrapper for compliance)
Platform owners in their own silo
responsible for their own components of an
IT project
Service Owners act as “product owners” for
service development, defining goals and sprint
backlog
Delivery of discrete projects Delivery of end-to-end services
Metrics for individual service components End-to-end metrics for quality, cost, speed,
user experience, leverage, risk, etc..
The DevOps methodology is a model for continuous delivery of end-to-end IT services
Traditional State Service “Release” Driven
• Automation drives former manual processes, reducing Time-to-Capability
• Release Management process is accelerated around a “Sprint Goal” and User Acceptance Tests promote features
• Centralized Configuration & Asset Management ensures consistency between service components during release and production operations
• Continual Service Improvement becomes key to prioritizing backlog for accelerated release of fixes
DevOps and IT Service Management
What’s Different
Traditional SDLC (Software Dev Lifecycle)
New Feature Timeframe:
Months to Years for Development
The OLD Model
Agile Service Development
DevOps
Platform
CreationAlpha
Service
Release
Beta
Service
Release
Production
Service GA
Phase 1: Technology and
Operations Architects prepare and
integrate the core components for
service development as a Platform,
build operational resiliency and
monitoring into platform
Phase 2: Technology and
Operations engineers develop
initial service offerings, integrating
Technology and Operations
requirements during each
platform service “Build”
Phase 3: Operations engineers prepare
service transition to production: Preparing
Event, Configuration and Capacity
Monitoring. Define SLAs, KPI Metrics
dashboard, KB Articles, and Problem/Incident
Triage workflows for individual services and
platform.
Agile Platform
Development
Agile Service
Development
Technology
IntegrationService
Operations
The DevOps methodology is a model for delivering end-to-end services
Cross-Functional teams develop cloud service offeringsDevOps bring teams across technical domains together to develop new cloud services or
enhance the cloud platform for resilience
Application
Development
Develop the Software and any
Automation Scripts the application
layer for PaaS, SaaS and IaaS
Cloud offerings
Cloud
Operations Develop the operations
components that monitor, manage
and deliver highly available cloud
services using Metrics, ITSM Tools
Cloud Architecture
ITSM Processes
Governance
Processes
Costing Methodology
Consumption Model
Cloud
Infrastructure
Integrate and configure the the
cloud infrastructure assets that
make up the management platform
where services are offered to
customers
DevOps teams develop
end-to-end Cloud Service
offerings based service
governance specifications
Cloud Services are made available to
customers through a service catalog after a
production release where they are monitored
and managed by Tenant Operations
Key Points : DevOps
Traditional IT roles have no incentive in working together to understand how to drive a unified IT “product” as a service
Poor IT performance is often due to Application or Infrastructure teams who do not include Operations requirements before releasing to production
DevOps is a result of cross-functional development of IT Services that include App Developers, Infrastructure Architects and Operations engineers
DevOps teams leverage Service Management and Agile methodologies in the development, release and management of Cloud Services
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Use Case
Cloud10i - Reference Architecture
UCS DirectorIntegrated Multi-Tenant Cloud Platform
Admins Operations
Self-Service Portal
Admin Console DashboardAPI
Code
System Integration
Public Clouds
Google, AWS, Azure
Intercloud
Private Cloud Platforms
VMware Hyper-V KVM
vCenter System Center RHEV/Openstack
Provider API
LDAP, Single Sign on
Service Desk Platform
RBAC
CMDB
Chargeback/Showback
InfrastructureUCS Nexus SAN / NAS
Server Managers Network Manager Storage APIs
Custom Connector
Open Automation
Cloud Management Architecture : ITSM and Metrics Tools that enable end-to-end cloud operations management, metrics and analytics for cloud
Event Management:
Monitoring and Alerting on
Apps and Infrastructure
Service Aggregation:
Association of assets to
Services – KEY Feature!
Metrics Monitoring:
Technical and Operations
Analytics capabilities
Service Dashboard:
IT metrics presenting
Business success
Workload Placement
Automation
Capacity
Management: Driven
by Real-Time
Operational Data
Application Delivery:
Deployment of Software
Cloud Service components
Configuration Mgmt:
Central audit & deploy of
Asset configurations
CMDB and Service
Metrics Integration
ITSM Tools Platform :
Incident, Change and
Problem Management
Scenario: End to end service deploy & management
IaaS service offering with automated VM Provisioning, Lifecycle management
8 Steps in Automated provisioning for
Infrastructure Assets and VM Template
Service management process
Service Metrics
Cloud10 : End to End use caseUser order via Prime Service Catalog1.
UCS Director Provisions
base infrastructure2.
Se
rvic
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Ma
na
gem
en
t
Go
ve
rna
nc
e
Management Layer
Compute Storage Network
Operating System
Platform
Integration
Server w/OS
Prime Service Catalog discovers and syncs 3.
Cloud 10 : End to End use case
Orchestrator executes service
asset instrumentation
Catalog blueprint dictates ITSM
and Governance management4.
5.Applies Blueprint configuration
standards and application code6a.
Applies Blueprint event monitoring
of infrastructure assets6b.Automated Capacity monitoring and
workload placement for service assets7.
CMDB, Service Assets Linked to
Service Desk. Metrics data gathered 8.
Management Layer
Compute Storage Network
Operating System
Se
rvic
e
Ma
na
gem
en
t
Go
ve
rna
nc
e
Platform
Integration
Service Governance
IT & Business Metrics dashboard
Web Server
R1-R2 OS Layers
R1-R2 Physical Resources
R1-R2 Platform Configuration
R1-R2 Management and Automation
Dynamic CI Configuration
Management Layer
Compute Storage Network
Operating System
Platform
Integration
Management Layer
Compute Storage Network
Operating System
Platform
Integration
App Server DB Server
LIVE End to End Cloud Service provisioned The service is now available to end users, managed by IT & Cloud tenant operations and tracked
for key metrics that impact business outcomes
Application Code Database Tables
CMDB, Service Assets Linked to
Service Desk. Metrics data gathered
8.
Key Takeaways
IT must transform into a Services Oriented organization that delivers IT Outcomes for Business
The key to the success of each Cloud service is improving the Business Success indicator and the related operational and technical metrics
Cloud combines key technologies that can deliver these outcomes when Developed, Deployed and Managed by cross-functional DevOps teams
Service Management processes provide the operational framework necessary to deliver effective, end to end Cloud Services
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Breakout
Session
Title Date and Time
TECCLD-3001Intercloud Fabric Technical Deepdive:
Mauricio Arregoces
Sun, Jun 7, 8-12
PM – 16B Mezz.
PSOCLD-1001Hybrid Cloud with Intercloud Fabric
Percy Wadia, CNSG Product Mgr
Mon, Jun 8,
11:00AM-12:00PM
14B Mezz.
BRKCLD-2002Cisco Cloud Services - Under the Hood
Ken Schroeder
Mon, Jun 8, 1:00-
3:00 PM 16B Mezz.
PSOCLD-1002
Cisco Cloud Services and Intercloud
Marketplace, Chandra Venkatapathy, Product
Mgr, CSG
Tues, Jun 9, 11:00
AM - 12:00 PM
3 Upper Lvl
PSOCLD-1005Cisco Powered Architectures Under the
Hood, Jeff Minson, Technical Solutions Arch.
Thurs, Jun 11,
11:00 AM - 12:00
PM – 14B Mezz.
PSOCLD-1006Cisco Cloud Architecture on OpenStack
Rohit Agarwalla, Technical Lead, OpenStack
Tues, Jun 9, 2:30 -
3:30 PM – 23C
Upper Level
BRKCLD-2003Building Hybrid Cloud Applications with
Intercloud Fabric, John McDonough
Wed, Jun 10, 8:00-
10:00 AM 7A Upper
Lvl
DEVNET-1109
Cisco Executive Panel: All about the Cloud
Cisco's Executives Lew Tucker, Faiyaz
Shahpurwala and Ken Owens discuss the
current and future opportunities around
public, private and hybrid clouds.
Wed, Jun 10, 9:30 -
10:30 AM
DevNet Theater
Cisco Live 2015 Cloud Breakout SessionsBreakout
Session
Title Date and Time
PSOCLD-1004Cisco OpenStack® Private Cloud (Formerly
Metacloud) Niki Acosta, Marketing Manager
Wed, Jun 10, 9:30-
10:30 AM – 28D
Upper Level
BRKCLD-2001
Building Scalable and Highly Available
Enterprise Applications on Cisco Cloud
Services: Chandra Venkatapathy, Ken
Schroeder, Technical Staff, CSG
Wed, Jun 10, 1:00-
3:00 PM 25C Upper
Level
BRKCLD-1004
End-to-end Cloud Management: A holistic
approach for developing and managing the
platform and service offerings that transform
IT: Ben Del Vento
Wed, Jun 10, 3:30-
5:00 PM 24C Upper
Lvl
BRKCLD-1002Cloud Onboarding - Jeff Minson; Abhi Sing,
Technical Solutions Architects, CMS
Thurs, Jun 11, 8:00-
9:30 AM, 30E Upper
Lvl
BRKCLD-1828
Designing Hybrid Cloud operations with
ServiceGrid and Intercloud Fabric
Ben Del Vento
Thurs, Jun 11, 8:00-
9:30 AM 25C Upper
Lvl
BRKCLD-1003
A Practical Introduction to DevOps Practices
and Tools: Christopher Jackson, Vallard
Benincosa
Thurs, Jun 11, 1:00-
2:30 PM 28C Upper
Lvl
LTRCLD-2011Intercloud Fabric - Configuring and Deploying
Hybrid Cloud Solutions: Chris Martin
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