End of Course Tests (EOCT)Pre-Administration Webinar

Winter 2011

October 25 - 27, 2011

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AGENDA• Introductions• What’s New• Purpose/Overview• Use of Calculators• Scheduling Considerations/Test Makeup Procedures• Students to Be Tested/Accommodations• Grading• Examiner Training• Security/Testing Irregularities• Receipt, Return and Tracking of Materials• Scores and Reports• System Readiness Tools• Retest Administrations• EOCT Important Dates/EOCT Resources• Contact Information

What’s New?1. New EOCT tests2. On Demand Class Rosters3. Staggered delivery of testing materials4. Storing of local scanning documents5. Retest Administrations (*)6. System Readiness Tools7. Required entry of administration details(*) Detailed information regarding retest administrations will be addressed in an

upcoming webinar specific to this new feature of the EOCT program.

New EOCT Tests

• Beginning in Winter 2011, two new EOCTs will be administered:

• GPS Algebra– Students enrolled in discrete GPS Algebra courses

• GPS Geometry– Students enrolled in discrete GPS Geometry courses

On Demand Class Rosters• Available for online testing only• A preliminary report for online testing that can

be requested at any time by a test administrator during the testing administration once a student/class completes testing

• Includes the same data fields as the Preliminary Class Rosters: Student Name, DOB, GTID, Grade Level and Grade Conversion

• Generated at the class level

Staggered Delivery of Testing Materials

Three new test material delivery dates:• Systems testing the weeks of November 28th and

December 5th

November 14th -16th

• Systems testing the weeks of December 12th and December 19th

November 28th -29th

• Systems testing the weeks of December 26th and January 2nd

December 12th -13th

Storing of Local Scanning Documents

• Beginning in the Winter 2011 administration, local scanning districts will be provided with specific instructions for returning answer documents upon the conclusion of the testing window.

• Answer Documents will be returned during a defined window, using special return labels.

• Instructions for returning historical used answer documents prior to Winter 2011 will be provided to local scanning districts that participated in previous administrations.

Online Testing – System Readiness Tools

• Additional resources available for districts to enhance the online testing experience.• Readiness Tools-

System ChecksInfrastructure TrialOne-on-one training

Required entry of administration details• Beginning with Spring 2012 enrollments.• Systems will be required to complete fields

in the “Enter Administration Details” page on the Test Setup Overview page in PearsonAccess.

• Enrollment counts cannot be entered without this page being completed.

• For districts not testing in Spring 2012, please indicate “Not Testing”.

EOCT Overview

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• The purpose of the EOCT is to assess student achievement of the state adopted curriculum in core courses and to provide diagnostic data in support of improved student achievement.

• Beginning in 2011 – 2012, the EOCT will become Georgia’s high school accountability assessment.

Purpose

EOCT Assessments• Ninth Grade Literature and Composition• American Literature and Composition• Biology• Physical Science• U. S. History• Economics/Business/Free Enterprise• GPS Algebra• GPS Geometry• Mathematics I: Algebra/Geometry/Statistics• Mathematics II: Geometry/Algebra II/Statistics

EOCT Assessments• Each test booklet is divided into two sections.• Students may complete Sections I and II in day one or

Section I in day one and Section II in day two.• Students may not complete a portion of a section and then

complete the remainder of the section later in the day or the next day.

• This will result in an invalidation of the test. – For example, if a student becomes ill during Section I and does not

complete that section, the student may not complete the remainder of the Section I upon return to school.

EOCT CoursesCourse ID Course Name Corresponding EOCT

23.06100 9th Literature and Comp 9thLit23.05100 Am Literature and Comp AMELit23.05300 AP Language Comp (American Lit Comp) AMELit23.06800 IB English SL (Am Lit) AMELit26.01200 Biology I BIO26.01400 Advanced Biology (AP) BIO26.01800 IB Biology SL BIO26.01900 IB Biology HL BIO45.06100 General Economics ECO45.06200 AP Macro ECO45.06300 AP Micro ECO45.06500 IB Economics SL ECO27.08100 Mathematics I MATH 127.09100 Accelerated Mathematics I MATH 127.08200 Mathematics II MATH 227.09200 Accelerated Mathematics II MATH 240.01100 Physical Science PHY45.08100 General US History USH45.08200 AP US History USH45.08700 IB History of Americas SL USH27.06200 GPS Algebra GPS Algebra27.06220 GPS Geometry GPS Geometry27.09400 Accelerated GPS Algebra/Geometry GPS Algebra27.09500 Accelerated GPS Geometry/Advanced Algebra GPS Geometry

Administration Windows• Main administrations:

• Winter 2011 • Spring 2012• Summer 2012

• Mid-months:• Fall 2011 - August, September & October• Spring 2012- February & March

• Retest Administrations:• Detailed information regarding retest administrations will be addressed in

an upcoming webinar specific to this new feature of the EOCT program.

Testing Modes• End-of-Course Tests may be administered via

paper and pencil or online. – Paper/ pencil assessments available during the

winter, spring and summer administrations.– Online assessments are available for all

administrations (including the new retest administrations).

• Calculators are allowed for Mathematics I, Mathematics II, GPS Algebra, GPS Geometry, Physical Science and Economics.

• Calculators that store text or graphing calculators cannot be used. – Examiners should verify appropriate calculator use

prior to the beginning of testing.• Electronic testing format provides “4-function” calculators.

– Students are allowed to use their own calculators when testing online.

Use of Calculators

Scheduling Considerations• Diligent attention must be given to the development of a schedule that

protects the security and integrity of the test administration. • EOCT may be scheduled at any time during the state testing window.

– Systems may elect a one-day or a two-day administration; however, all schools in the system must follow the same schedule as closely as possible.

– Individual subject areas must be administered on the same or consecutive days within the system.

– At no time should some students complete a test one week and another group of students complete the same test the following week.

– For scheduling examples, please refer to Page 66 of the Student Assessment Handbook.

*Allowing flexibility in the scheduling of the EOCT, to meet the variety of school schedules that exist, is dependent upon everyone involved in the administration protecting the integrity of the program.

Scheduling Considerations• Schools must adhere to the testing times prescribed in the Examiner’s

Manuals. – Total administration time for the tests is 90-120 minutes. – Additional time is required for disseminating materials, completing

forms, and other test protocols. – Allowing too much or too little time may result in an invalidation.

• When scheduling tests, consider the optimum time to administer the tests. – Consider logistics, including time and staffing. – During one-day test administrations, lunch should not serve as the

break between sections I and II. To do so, would allow for potential breaches of test security.

Scheduling Considerations – Test Make-ups

• The purpose of the make-up days is to administer the tests to students who are unexpectedly absent during the regularly scheduled administration. – Include sick days, verified court dates, etc.– Does not include personal vacations, school field trips.– When in doubt, contact GaDOE.

• Make-ups must only be administered during the district’s window– Permission to test outside district window may be granted on case-by-

case basis and must be pre-approved by GaDOE.

Students To Be Tested

• Any student, regardless of grade-level, enrolled in an EOCT course must take the appropriate EOCT.– For example, if a student is taking a course to complete

the state requirement for Mathematics I, that student must take the Mathematics I EOCT, regardless of the course title assigned by the local system.

Students To Be Tested• Students who are:

– taking a block-scheduled course who complete the full year course in one semester will be tested at the end of that semester.

– following a traditionally scheduled (36-week) course will be tested at the end of the second semester of the course.

– completing a course at the end of one semester (typically Economics) will be tested at the completion of the course.

Students To Be Tested• Students enrolled (or dually enrolled) in:

– alternative schools. – credit recovery or “make-up” courses. – college courses, online courses, or correspondence classes and are

receiving credit towards graduation for an EOCT course. • Note: High schools are responsible for determining that post-secondary

courses meet the criteria for dual enrollment. Scores will be counted as follows:

1) The college instructor must issue a numeric grade for the student. A letter grade may also be issued, but the high school must receive a numeric score for the course.

2) For high school credit, the course grade will be determined using the State Board approved calculation.

Students To Be Tested• Middle School students enrolled in an EOCT course,

whether or not they receive HS credit for the class.– These students are also required to take the appropriate CRCT.

• Students with disabilities and English Language Learners (ELL) who are enrolled in EOCT courses for credit. – Students who receive accommodations for instructional and classroom

assessment purposes may also be eligible for accommodations during the administration of End-of-Course Tests.

– Accommodations provided for statewide assessment must be listed on IEP, IAP, or ELL TPC and should be consistent with the student’s instructional program.

• Students enrolled in your system who are also enrolled in EOCT courses via Georgia Virtual School (GAVS) – Must be administered the appropriate EOCT at their home

school.– It is the school test coordinator’s responsibility to ensure that

these students’ answer documents are coded accurately (“30” under SDU A) so that results may be reported to GAVS.

– Documents not coded to reflect students enrollment with GAVS could delay or interfere with student grade reports.

Students To Be Tested

Students To Be Tested

• Students enrolling from non-accredited programs.– Must take and pass the EOCT with a minimum

of 70 grade conversion score to receive credit for the course.

– It is the responsibility of the local school system to determine whether criteria are met for awarding credit.

Students NOT To Be Tested• Students who wish to transfer credit in an EOCT

course completed at an accredited institution.– Note: Students who enroll in coursework at another accredited institution

while also enrolled in a public school are considered “dually enrolled.”

• Students who have previously taken an EOCT course, took the accompanying EOCT and received credit for the course.– For example, if a student is completing an AP or IB course as an “elective”,

after having already taken the course and the EOCT previously for core credit, the student would not be required to take the EOCT a second time.

Accommodations• Students who receive accommodations for

instructional and classroom assessment purposes may also be eligible for accommodations during testing.

– Accommodations provided for statewide assessment must be listed on IEP, IAP, or ELL TPC and should be consistent with the student’s instructional program.

• To avoid an irregularity, please ensure that students who should receive accommodations are properly identified prior to testing.

• Only approved accommodations may be used. – Please refer to the Accommodations Manual and the

Student Assessment Handbook.

• Use of accommodations not on the list must be approved in advance by Melissa Fincher, Associate Superintendent for Assessment and Accountability.– Four to six weeks should be allowed for these requests to

be reviewed.

Accommodations

What percentage of a student’s course grade does an EOCT comprise?

Cohort 1Students who enter grade 9 for the first time in SY2011 -2012 or after

• EOCT counts as 20% of course grade

Cohort 2Students who entered grade 9 for

the first time between July 2008 and June 2011

• EOCT counts as 15% of course grade

The percentages for these two cohorts are defined by State Board of Education rule 160-4-2-.13

(STATEWIDE PASSING SCORE)

Grading• Students must earn a 70 or higher final course grade

to pass the course and earn credit for graduation.• If your school awards 1.0 credit upon completion of a

year long course, the EOCT should count as either 15% or 20% that final grade.

• If your school awards 0.5 credit at the end of the first semester, and 0.5 credit at the end of the second semester, the EOCT should count as either 15% or 20% of the final second semester course grade.

Grading• If a student is absent on the day of the test and

misses all make-up opportunities, – the student may receive an Incomplete and take the EOCT

during the next available testing window.• A school may not issue a “zero” for an EOCT grade in

lieu of a test administration. – If you feel that a student is intentionally “absent” on all

testing/make-up days, document all testing opportunities made available to the student and contact parent. After sufficient attempts have been made, a school can issue a zero for the EOCT portion of the course grade, or an Incomplete.

Scores and Reports

• EOCT scores must be included on or with students’ report cards.

• If student report labels were ordered, they are to be placed on students’ permanent record folder. – Systems may request these labels on the PearsonAccess

Administration Details page during each enrollment period.

Examiner Training

• Documentation of attendance at the district and building level (include agenda and materials used).

• Ensure examiners have an opportunity to review examiner manual prior to testing date (in a secure environment).

• Examiners should be clear on logistical procedures in place for security of materials.

Security

• Maintaining test security and test integrity is critical.• All EOCT must be administered and supervised by a

Georgia-certified educator.• Students and teachers need to understand test

protocols and the ramifications of not following testing procedures.

• Violations may result in invalidation of students’ tests and/or referral to the Professional Standards Commission for disciplinary action.

Security

• Test Coordinators and/or Examiners should keep a record of all students tested for each EOCT administration.

• In addition to student’s name and EOCT administered, please remember to include form numbers for each student in your documentation.

• Refer to the Student Assessment Handbook for additional security information.

Security

• Student Test Booklets must be kept secure at all times.

• Shrink-wrapped packages must remain sealed until Test Coordinators are ready to prepare test materials for administration.

• Students must write their names on the cover of their test booklet and any scratch paper.

Testing Irregularities

• All personnel in the local system must follow protocol as they become aware of testing irregularities.

• Signs of any testing irregularity must be dealt with immediately. – Test Examiner > School Test Coordinator > System

Test Coordinator > Melissa Faux

Testing Irregularities

• All irregularities must be coded, documentation completed and submitted on the Testing Irregularity Form in the MyGaDOE Portal.

• Once the irregularity code is received, it may be used on future common place irregularities but all irregularities must still be documented in the portal.

• Only the GaDOE may invalidate assessments.

Testing Irregularities

• When entering the documentation into the portal, you must include the form number of the test that needs to be coded as an irregularity or invalidation.

• Portal documentation must clearly indicate if a score should be invalidated, or counted as an irregularity.

• Failure to include the form number when completing the Testing Irregularity Form will result in delayed and/or inaccurate reporting of scores.

Testing Irregularities - Paper

• On answer documents, you must:– Fill-in the appropriate irregularity or invalidation bubble.

– Grid the 5-digit SDU B code.– Failure to grid both the correct SDU-B code and fill-in the

correct corresponding bubble will result in the delayed and/or inaccurate reporting of scores.

Testing Irregularities – Some Scenarios to Avoid

Failure to grid both the correct SDU-B code and fill-in the correct corresponding bubble will result in action listed in the right-hand column.

Bubble Irregularity Code ScoreINV Valid IRR code InvalidatedINV No code Scored As IsIRR Valid INV code InvalidatedIRR No code Scored As Is

No Bubble Valid INV code InvalidatedNo Bubble Valid IRR code Scored as an IRR

INV Valid IRR code InvalidatedINV No code Scored As IsIRR Valid INV code Invalidated

Testing Irregularities – Online • For online students, follow these steps in PearsonAccess:

– Test Management Overview/Register Students (find & select student)/Assigned Tests (Choose the subject)/Edit

– Select ‘yes’ using drop down options for either the Irregularity, Invalidation or PIV box.

– Enter the 5-digit SDU B code.

– Failure to select ‘yes’ for the correct indicator (Irregularity/Invalidation/PIV) and/or failure to enter the correct corresponding SDU-B code will result in the delayed

and/or inaccurate reporting of scores.

Student Authorization Ticket

Testing Irregularities – Online

• To avoid a student testing under another student’s GTID, you must :

•print ALL Student Authorization Tickets

•have students verify AND sign their names BEFORE testing begins

Students must verify and sign their names

Allb Allcorrect

Receipt of Materials• Materials will be delivered on one of three distribution dates.• System Test Coordinators must:

– Ensure sufficient quantities of materials are provided for each school.– Locate pickup/return instructions, memo, return labels, and

airbills/bills of lading.– For any discrepancies, contact Pearson Customer Call Center at 888-

705-9414.

• School Test Coordinators should sign for materials and verify counts.– Upon receipt use security checklist (found in shipment) to inventory all

materials. Please document any instances of missing test books in the portal.

• Test Examiners should sign for materials and verify counts.

Receipt of Materials• In the event a system did not correctly identify

their testing dates during the enrollment window, or if a system wishes to change the testing dates once the enrollment window has closed, delivery will be governed by the testing dates originally entered.

• Additional orders will not be approved and shipped until the system has received their initial shipment.

Answer DocumentsComplete the following sections with or without Pre-ID labels

Place Pre-ID Label here

Retest administration

12 letters (vs. 10)

• Please place Pre-ID Labels in box located at the bottom left hand corner of answer document.– Please do not submit documents with labels placed

incorrectly on answer document; this may delay scoring.

• For students without Pre-ID Labels, all demographic information must be bubbled (in addition to aforementioned information).

Answer Documents

Complete Following Sections Only if Applicable• SRC must be coded for students with IEP, ELL/TPC, or 504 IAP,

with or without accommodations • Types of accommodations:

– S – Setting– P – Presentation– R – Response– SC – Scheduling

• Identify basis of accommodations:– IEP, ELL/TPC, or 504 IAP– Only complete this section if an accommodation was actually given.

Answer DocumentsFOR TEACHER USE ONLY

• If applicable, code Braille or Large Print.• The PTNA option should only be bubbled by

the Examiner if a student is present and can not or will not take a test. If a student answers one question on any section of the test, PTNA should NOT be bubbled.

Answer DocumentsFOR TEACHER USE ONLY

Complete Following Sections Only if ApplicableState Directed Use (SDU A and SDU B)• SDU A – Code for Georgia Network for Educational and Therapeutic

Support (GNETS) and Georgia Virtual School (GAVS)• SDU B – Two codes, one for Irregularity and one for

Invalidation– Call Melissa Faux for code– The 5 digit SDU-B code must be gridded (paper) or entered

online in addition to indicating the appropriate corresponding bubble.

Answer DocumentsSDU A & SDU B

Class Identification Sheet

Complete only one Classroom

Identification Sheet per group.

Results will be reported based on how answer documents are grouped behind Classroom Identification Sheets. You may group students in whatever manner meets the reporting needs of your school/system.

Class ID sheet updates:

•New color

•GPS Algebra, GPS Geometry bubbles

•First Name – 12 characters (vs. 10)

•Retest administration bubble

Return of MaterialsMaterials to be returned to Pearson:• Completed Answer Documents with Classroom ID Sheet• Test Booklets

– Test booklets (used and unused) are bar-coded and scanned upon receipt.

– Check each test booklet to ensure there are no Answer Documents in the books.

• It is critical to the success of the EOCT that all documents are returned immediately after test administration. Promptly returning your materials helps ensure timely results can be returned to your system.– Failure to return secure testing materials may result in referral to the

Georgia Professional Standards Commission (PSC).

Return of Materials

Do NOT return the following materials to Pearson:• Destroy/Shred all manuals, unused/voided answer

documents, scratch paper.• You must ensure all answer documents have been

accounted for PRIOR to destroying the unused/voided documents.

• Please keep the test booklet security checklist for your records.

Return of MaterialsAnswer Documents

– Returned by UPS Overnight or K2 Logistics/AAA Cooper (larger systems).

– Use Pearson’s purple return labels along with UPS airbill (purple) or K2 Logistics/AAA Cooper overnight airbill.

Test Books– Returned by UPS Ground or K2 Logistics/AAA Cooper

(larger systems).– Use Pearson white return labels along with UPS ground

label (red) or K2 Logistics/AAA Cooper freight bill.

Check on the status of your shipments to and from Pearson:

–Test Setup>Order Additional Materials and Tracking>Orders from Pearson or Shipments to Pearson

Tracking of Materials

Scores and ReportsImportant Note for Math I, Math II, GPS Algebra,

and GPS Geometry scores for Winter 2011:– The State Board of Education must approve standards for

this year’s two new math EOCTs, GPS Algebra and GPS Geometry.

– Scores for the four EOCT math tests will not be available until after this occurs.

– Updates on the availability of mathematics scores will be communicated by email during the Winter 2011 administration.

Scores and ReportsSystems will receive a full set of reports for each main administration. These reports include:

• Preliminary Class Roster (electronic only-PearsonAccess) with the 5-day turnaround (Rapid Scoring). – GPS Algebra and GPS Geometry will not be provided.– Includes Student Name, DOB, GTID, Grade Level and Grade

Conversion.– Posted electronically to the “View Published Reports” section of the

Test Results tab on PearsonAccess within 5 days from the date answer documents are received for scoring.

– Class Rosters will be posted once a representative sample has been received. Once Class Rosters are available, Preliminary Class Roster Reports will be removed from PearsonAccess.

Scores and ReportsPreliminary On-Demand Class Roster (electronic only-

PearsonAccess). – For online testers only. – Includes the same data fields as the Preliminary Class Roster Report.– Requested by a test administrator once a student/class submits their online

test. – To request the report, go to the “On Demand Reports” section of the Test

Results tab on PearsonAccess. The report will post electronically to the same location.

– Contains student level data for a “class.”– Each time the report is requested, it is refreshed with the most current testing

information for a particular class.– Preliminary Class Rosters will still be produced.– Available starting the week of 12/12/2011

• Class Roster Reports (electronic only-PearsonAccess) will post once a representative sample of subject areas have been received. – Once Class Rosters are posted, Preliminary Reports

will be removed from PearsonAccess. – Includes Scale Score, Performance Level, Grade

Conversion score, and domain level information for each student in a specific class.

– Batch printing is available to print single pdf’s that contain all Class Rosters by subject for a particular day.

• Posted electronically to the Test Results tab and selecting the “School” radio button.

Scores and Reports

• Individual Student Reports (electronic or paper if requested)– Includes Scale Score, Performance Level, and a

Grade Conversion score. – Posted electronically or sent at the end of the

administration with summary reports.– One copy should be filed in the student’s

permanent record and one given to student/parent.– Batch printing is available to print single pdf’s that

contain all ISR’s by subject for a particular day.• Posted electronically to the Test Results tab and selecting

the “School” radio button.

Scores and Reports

Scores and Reports• Summary Reports (system, school and class)

– Generated by subject and present summary statistics for a particular group of students.

• Content Area Summary Reports (system and school) – Provides information for school, system and state at the Domain Level.

• Data File– Now available once class rosters and ISR’s are available.

• Posted to the Test Results tab by selecting the “School” radio button

– Also posted to GaDOE portal at the time summary reports are posted.• Five day Rapid Scoring and Reporting of Class Rosters/ISR’s

– Once we’ve received representative sample:• Dependent upon accuracy of answer documents.• Dependent upon when answer documents are shipped and received.

Delays in Scoring and Reporting• Late shipping • Errors in packing documents for return• Errors in coding answer documents• Invalid/incorrect or no form numbers• Labels placed incorrectly on answer document• Bent/folded or torn answer document• Stray marks• Students administered the same test twice

Scores and Reports

Online Testing -System Readiness Tools

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System Check for TestNavSystem Check helps district and school technology personnel better assess the overall “readiness” of their local network for online testing. It checks 3rd party software and screen resolution to ensure the minimum requirements are met.

https://proctorcaching.pearsonaccess.com/ems/systemCheck/systemCheck.jsp?acc=ga

System Check: Network User Capacity

The network user capacity tab provides a guideline for how many students can be tested concurrently based upon a calculation run against detailed parameters of the administration, such as test size and number of test items.

“Point in time” sensitive (results are based on day/time of day generated)

approximation

System Check: Testing Volume Calculator

The testing volume calculator tab allows you to input the number of students you want to test concurrently. You can then see if the number of students you are planning on testing is less than or greater than what the calculated Student Testing Capacity

Enter # testers

Yellow

Red

White

Infrastructure Trial• An Infrastructure Trial provides the ability for schools and districts

to participate in a mock experience prior to the actual testing administration taking place.

• This experience provides an avenue to identify any issues and respond accordingly to enhance the actual testing experience.

• The Infrastructure Trial is conducted by having students or volunteers participate in a test of the local infrastructure using a full-length mock test in TestNav.

• The Infrastructure Trial is not intended to serve as a practice test for students.

• A great resource for districts that have not previously tested online.

To learn more about infrastructure trials, please contact the Pearson Customer Call Center at 888-705-9414 or email georgia@support.pearson.com

Important Dates

Task Start Date End Date

November Mid-Month Online Testing November 14 November 18

Winter 2011 Main Administration November 28 January 6

Winter 2011 Materials Delivery Date – First Round November 14 November 16

Winter 2011 Materials Delivery Date – Second Round November 28 November 29

Winter 2011 Materials Delivery Date – Third Round December 12 December 13

Winter 2011 Pickup Materials from systems November 29 January 9

Spring 2012 enrollment counts entered on PearsonAccess January 3 January 13

Spring 2012 local scanning enrollment entered on PearsonAccess January 3 January 13

January 2012 Retest Administration January 17 January 27

EOCT Resources• Student Assessment Handbook• Georgia Assessment Calendar• Test Coordinator’s Manual• Examiner’s Manual/Online Examiner’s Manual• Interpretive Guide• Content Descriptions• Content Weights• Study Guides• Mathematics I, Mathematics II, GPS Algebra, GPS Geometry Formula Sheets• Physical Science Periodic Table• Physical Science Reference Sheet• Online Testing System Readiness Tools• User Guides found on the Support Tab of PearsonAccess

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Contact Information

Georgia Department of EducationMelissa Faux Tony Eitel404-656-5975 404-656-0478mfaux@doe.k12.ga.us aeitel@doe.k12.ga.us

PearsonSue Boeckmann Robin Jindrich-Cecil888-705-9414 x 21-4282 888-705-9414 x 21-6973susan.boeckmann@pearson.com robin.jindrich-cecil@pearson.com

Pearson Customer Call Center

888-705-9414 georgia@support.pearson.com

Questions?