© 2012 Avaya Inc. All rights reserved. 1

When Waiting Won’t Work Direction Forward

Achilli Sfizzo April 2014

© 2012 Avaya Inc. All rights reserved. 2 2

Avaya Telefone AT&T Lucent

© 2012 Avaya Inc. All rights reserved. 3 3

Portfolio

Contact Centers

Avaya Aura® Contact

Center

Avaya Aura®

Experience Portal

Outbound Contact

Express

Social Media Manager

Speech Analytics

Workforce Opt.

Networking

Ethernet Switches

Branch Routers

Network Management

Access Control

Wireless Networks

Branch Campus

Datacenter

Professional Services Deployment / PM Optimization Consultancy

Support Services Maintenance On-site Support

Operations Services Managed Services Outsourcing

Unified Communications

Communication and

Messaging

Avaya Aura® Platform

Video & Conferencing

Flare Scopia AA Conf.

Phones

IP Office

AvayaLive™ Connect

Cloud / Virtual.

Cloud / Virtual.

Cloud / Virtual.

© 2014 Avaya Inc. All rights reserved. 4

Avaya Solutions Customers

World’s Top . . .

- 2013 -

97% 95% 90%

9 out of 10

Airlines

9 out of 10

Financial Institutions

8 out of 10

Auto Manufactures

8 out of 10

Luxury Hotels

© 2012 Avaya Inc. All rights reserved. 5

Avaya’s SDN Goal

Enable simple and agile service

delivery for applications and users

across any combination of physical

and virtual components.

Software-Defined Networking

© 2012 Avaya Inc. All rights reserved. 6 6

Current Transition

“We need a manageable BYOD deployment ASAP!”

“Our financial transactions need to be isolated by next week”

“Our cloud services need to rival our user’s consumer experience!”

“We need 1,000 more security cameras up by Friday”

Throughput Uplink

Latency

© 2012 Avaya Inc. All rights reserved. 7 7

The Bold Truth

days is the average wait for maintenance windows

of companies report delays in business systems upgrades

of companies had downtime caused by change errors to the core

of companies lost revenue in 2013 as a result of downtime from network change errors

of network downtime is caused by core errors

companies fire employees due to downtime

Source: Network Agility Research 2014 – Dynamic Markets

© 2012 Avaya Inc. All rights reserved. 8 8

Lower Acquisition Costs Replaced by Complexity

8

Low Simple

Pri

ce p

er

Un

it

High Difficult

Scale

/Co

mp

lexit

y

Time

© 2012 Avaya Inc. All rights reserved. 9 9

© 2012 Avaya Inc. All rights reserved. 11

AVAYA FABRIC

CONNECT

http://www.youtube.com/watch?v=n7yn6YiwQ8Y

© 2012 Avaya Inc. All rights reserved. 12 12

Multiple Tiers

Multiple protocols

Multiple resiliency models

Hop by hop configuration

80% “keeping the lights on” projects

X

X Status Quo

One logical tier

One protocol

One active-active resiliency model

Edge-only configuration

Doing that cool project

Fabric Connect

The Difference

© 2012 Avaya Inc. All rights reserved. 13 13

Evolve to Fabric Connect

Deploy for traffic isolation

Expand for multicast applications

Incorporate wireless access

Move to full production environment

What customers are saying…

PCI Compliance

Video Surveillance