Enabling Higher Productivity

Enabling Higher Productivity

27 – 30 May 2013

ICT Strategy Considerations and discussion points

Strategic Themes

Enabling Higher Productivity

Towards reducing cost of doing business in Government

Contributing towards a clean Audit

Technology Challenges

Digital Divide

Information Access

Interoperability Productivity

Security

Government Integration

UK

TransformationCitizen at centerTechnology – strategic assetPublic services & policy outcomesEfficiency

Hong Kong

Transformation – HK economyIntegrated customer centric Top-down commitmentMeasurement - efficiencyInfrastructure strategyCRM – process/culture change

US

TransformationEfficiencyCollaborationPowering America’s futureCitizen at centerLOBInfrastructure optimization

Australia

Connected governmentSeamless service – citizens +Reduce cost of interacting Every door the right doorValue for money - capabilityReform and improveAuthentication – security

TransformationSeamless serviceConnected governmentCore capability solutionsTechnology as policy leverMeasurement- productivityDigitized processes

NewWorld of

GovernmentWork

Aligned to Government Strategies Globally

Korea

Take-off to world’s top class nationCitizen oriented service Efficiency & transparency G2BProductivity gov admin Secure credible infrastructure

ServiceIslands

ConnectedServices

Manual

SeamlessServices

Government Services Evolution

ICT Strategic View – Enabling Higher Productivity ENABLING INITIATIVES establish a baseline

maturity level that allows for an improvement of services to the citizen

VALUE INITIATIVES have a direct impact on service delivery to citizens and business’

Global Cross Border Services

Governance & Transparency

Citizen ServiceDelivery

ServeCitizens

Seamlessly

BuildConnection

s

DrivePerformance

Government Administration

Government Transformation through Technology – Enabling Po

licy

Infr

astr

uctu

reO

per

atio

nal

Ap

pli

cati

ons Election

ManagementLand Registry

NationalStatistic Systems

MV / Driver’sLicense

ePassport Customs &Trade

Patents & TMSystems

Immigration Systems

Solutions Platform SOA, Development

Organizational Productivity Comm & Collab, ECM, BI

Privacy Accessibility Usability Security Standards Interoperabil

ity

Core Infrastructure Scalable, Reliable, Secure, Manageable

BlueprintRoadmaps

GuidesReusable IPReferencesPrograms

eID

Forms Mgt

CRM

Improved Outcomes for Constituents of Government

Case Management

Document Management Records Management & Archiving

Accountability in Budgeting & Reporting

ContractManagement

Collaboration & Decision

Support

AssetManagement

Customer Call

Centre (CCF)

Customer Kiosk

Real-time ConstituencyInteraction

Portals

Infrastructure Optimization

Cost Center More Efficient Cost

Center

Business Enabler

Strategic Asset

Uncoordinated, manual

infrastructure

Managed IT Infrastructure

with limited automation

Key enabler ishardware

standardization

Managed and consolidated IT Infrastructurewith extensive

automation

Key enabler issoftware

standardization

Fully automated management,

dynamic resource

usage , business linked SLA’s

Key enabler isprocess

standardization

Basic Standardized Rationalized Dynamic

Roadmap to Dynamic SystemsInfrastructure Optimization Model

Manage Complexity, Achieve Agility

Productivity – Enabling initiatives

Establish the Government electronic ID

Provide a common method to identify and authenticate Government Workers online.Strong reliance on the Dept of Home Affairs ID card rollout. The benefits include being able to identify ghost workers, persal system cleanup, reducing fraud etc

Integrated Public Key Infrastructure (PKI) Strategy

Underpinning the Government e-id.


Data Centre Consolidation Conduct a feasibility study on the consolidation of government data centres with a view to create central hubs and provincial hubs to host all government ICT " cloud based " systems, eventually providing data centre services to surrounding municipalities.


IT Service Desk Consolidation - Establish SITA service desk as the national ICT call centre for ALL departments. A transversal offering

within particular provinces as an e.g.. There exists up to 10 different solutions, each providing unique ICT service desk offerings. Provides a single collection point for the "ICT Health Check". Provides for the ability to establish the government configuration management database.

Fast track the Schools Connectivity Blueprint development and rollout

Connecting Schools is about more than just “Internet Access”. Connectivity enables more central management


Improve the capacity and quality of the Government core and access network.

There have been many challenges with the network including:

• costs• capacity and quality of last mile• security


Develop Catalogue / register of Public Services across all spheres of government.

Include supporting the business in BPM, catalogue of services, standard operating procedures and information requirements

E-Services Catalogue - Identify Citizen facing Public Services that are candidates for electronic service delivery (such as to apply for certificates, permits, basic services, licenses, grants, etc)

Purpose is to identify existing online services and services that are candidates for quickwin online presence.


Establish a common or standardised submission ( workflow & document management ) system for the public sector

This initiative must automate the current manual paper-based submission process that is common amongst ALL public service departments. Highly dependant on the availability of a secure approved digital signature.

Develop and deploy e-disclosure system for all public servants

This system must include the automated checks, balances and reporting against various databases, CIPRO, SARS etc.

Common integrated register of projects

Key to reducing duplication of effort and supports better planning.


Integrated Financial Management System

Modernise and improve the back-office functions of government.

School of Government ICT faculty

Objective to train the end user on gov ICT usage, security, procedures, best practices. Also to train gov ICT practitioners on ICT governance,ICT standards, ICT policy. Possibly play the role of an ICT leadership Academy. Develop ICT in government curricula.

Establish the government E-mail directory

Improve communications. When enabled with government e-id, provides for the primary platform to move away from paper-based communication

Global Cross Border Services

Governance & Transparency

Citizen ServiceDelivery

ServeCitizens

Seamlessly

BuildConnection

s

DrivePerformance

Government Administration

Government Transformation through Technology – Value Po

licy

Infr

astr

uctu

reO

per

atio

nal

Ap

pli

cati

ons Election

ManagementLand Registry

NationalStatistic Systems

MV / Driver’sLicense

ePassport Customs &Trade

Patents & TMSystems

Immigration Systems

Solutions Platform SOA, Development

Organizational Productivity Comm & Collab, ECM, BI

Privacy Accessibility Usability Security Standards Interoperabil

ity

Core Infrastructure Scalable, Reliable, Secure, Manageable

BlueprintRoadmaps

GuidesReusable IPReferencesPrograms

eID

Forms Mgt

CRM

Improved Outcomes for Constituents of Government

Case Management

Document Management Records Management & Archiving

Accountability in Budgeting & Reporting

ContractManagement

Collaboration & Decision

Support

AssetManagement

Customer Call

Centre (CCF)

Customer Kiosk

Real-time ConstituencyInteraction

Portals

Productivity – Value initiatives

Consolidation of all transactional services into unified (www. gov.za) portal.

quickwin - aggregate all Already online services onto the current services.gov.za portal

Make all government forms available online for quick download

Quickwin project where ALL forms are made available on the e-services portal for download and manual completion and submission

Extend track and trace system - SMS notification of service status to all government departments as a transversal offering or as a standard offering.

the successes of DHA and others using this technique have been proven. Citizen confidence improved. This initiative will show a more responsive government.

Productivity – Value initiatives

Establish e-services centre of excellence / Innovation Centre

Purpose is to scan government for opportunities to quickly replicate e-services successes. Purpose is to create awareness in the public sector about e-services successes and e-government initiatives. Purpose is to provide e-government thought leadership on e-services

Establish single government ( OneGov Portal) front end processing prototype - e-forms processing, E-services portal, workflow, document and records management and CRM system

Purpose is to establish the feasibility of creating a single platform where an application form for any service is completed online and submitted / routed to any dept as a case file for either manual or automated processing. Establish channel prototypes including mobile, online, and telephone

Towards reducing cost of doing business in GovernmentReview and amend the government ICT procurement model

Revisit the establishment of the central procurement agency concept and taking into account lessons learnt establish a strategy to ensure that Government, as the largest consumer of ICT goods and services can leverage off the economies of scale

Negotiate enterprise agreements covering ALL of government with all major software vendors with the aim of reducing the wastage

Microsoft, Novell, Oracle, SAP etc.

Towards reducing cost of doing business in Government

Establish the “e-read it" programme

Designed to reduce the costs of printed paper. Develop a Policy and awareness programme that educates public servants on the benefits of NOT printing out forests of documents only to shred them / dump them. Printing costs are one of the highest in the review of ICT spend. Promote the practice of reading documents on the computer.

Towards reducing cost of doing business in GovernmentDevelop the government ICT configuration management database

Supported through the centralisation of the ICT service desk. Allows for the identification of duplication of ICT systems. Provides a helicopter / All of Government view

Common integrated Register of Projects

Key to reducing duplication of effort and supports better planning.


Implementation of Corporate Governance of ICT Governance Framework

All Depts to develop their ICT policy and Charter by FY end 2013/14.Strategic Alignment completed by end of 2014/15

Establish a Central Large Projects Authority to scrutinise ICT projects over a certain monetary threshold control ICT spending and minimise the risk of large ICT project failure

Establish Cabinet/ FOSAD mechanism to prioritise major ICT projects and monitor its execution and expenditure


Review the Government Wide ICT Service Model

Revisit the Central IT Agency concept and understand how we strengthen it

Review and amend the Government Wide Enterprise architecture Framework and Guidelines

Understand how we harmonise and guide ICT planning with the broad Government planning cycles.


Establish the Central Government Wide - ICT Architecture Board

Purpose to oversee major technological changes in government ICT. To approve the broad technology choices made by Government. To oversee the implementation of transversal type projects from an architecture perspective.


Develop the Minimum Information Security Standards Framework and associated standards

Purpose is to establish a common Security Posture

Finalise and obtain approval on the Public Service Information Security Policy

Purpose to provide a common set of information security policy objectives for all government agencies in the sphere. Improve the security posture of Government ICT


Work with the Cyber Security Response Committee (SSA - DOC) to ensure the implementation of the Government CSIRT (Computer Security Incident Response Team)

Being able to respond to ICT risks and threats

Alignment Where are the sector specific ICT initiatives, E-Health, E-Transport, E-

Education?

Statement: If Departments created the business need for integration, Integrated ICT Systems would follow!

How do we obtain the right balance of ICT initiatives that seek to transform ICT vs Business driven initiatives that transform the business of Government?

How do we influence the Business of Government? – No more ICT taking to ICT, about ICT!

Are we structured correctly to be able to transform Government Service delivery through ICT? – The IT Service Model

Questions?

Enabling Higher Productivity

Documents

Transcript of Enabling Higher Productivity