Enabling Customer Successpages.aerospike.com/rs/229-XUE-318/images/Aerospike-Services-Aer… ·...
Transcript of Enabling Customer Successpages.aerospike.com/rs/229-XUE-318/images/Aerospike-Services-Aer… ·...
Aerospike Client Services
Enabling Customer Success
Tom Meese
Director Client Services
Aerospike
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Announcing: Aerospike Client Services
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▪ What does a successful customer look like?
▪ How are these services organized?
▪ We’re already deployed, how to I make sure my architecture is solid?
▪ I just want to focus on Operations for my app, can you run my Aerospike clusters?
▪ I want a cloud option (cloud/hybrid/multi-cloud), can you help?
▪ We *really* need to upgrade from v3.9…where do I start?
▪ We have 12 separate groups running on Aerospike, can you keep our architectures aligned over the next 36-months?
Questions I’d like to Answer Today
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▪ “Why Aerospike” is Clear and Intentional
▪ Strategic advantage
▪ New business opportunities
▪ TCO/ROI
▪ Embrace Aerospike Customer Success Expertise
▪ New feature intake to Product Development
▪ Solutions Architects expertise
▪ Client Services packages
▪ Training – on-demand, onsite, certifications
▪ Support – engaged support team with questions
Successful Aerospike Customers
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1. Orientation & Training: (Onboard)
2. Develop & Launch Your App/Service: (Adopt)
3. Expand Use of Aerospike: (Grow)
A (Successful) Customer Lifecycle
Onboard Adopt Grow
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1. Define success metrics
2. Organize project plan w/Client Services
3. Aerospike Academy (Just announced!)
▪ Training and Support Certifications
▪ On-Demand
▪ Virtual Instructor Led
▪ Onsite training
4. Intro to Support Team
Orientation Onboard Adopt Grow
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Services for New Customers Onboard Adopt Grow
Data Migration
Developer Enablement
• Cloud/Hardware analysis & certification
• Diagram data flows for Aerospike Connect
• Data Modeling
• Define metrics and thresholds
• Integrate automation and monitoring
• Develop operational runbooks
Enterprise Deployment
Accelerating Production Launch
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Services for New Customers Onboard Adopt Grow
• Legacy database review
• Data mapping
• Migration tool selection
• Test migration
• Production migration
• Data quality checks
Data Migration
Developer EnablementEnterprise Deployment
Accelerating Production Launch
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Services for New Customers Onboard Adopt Grow
Data Migration• Best practices for Client Libraries
• SW design patterns
• Development environment setups
• Functional Testing practices
• Aerospike feature selection
• Error handling checking and mitigation
• Code reviews
Developer EnablementEnterprise Deployment
Accelerating Production Launch
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▪ Power Sessions
▪ What’s New?
▪ Your business
▪ Aerospike Features
▪ Roadmap
▪ What’s working?
▪ What’s not working?
▪ Engage Support
▪ Health Checks
▪ Aerospike Upgrades
▪ Training and Re-Certification
▪ Contribute to the Community: Write a Blog; Host a Meet-up; Case Study; Present at User Summit
Getting the most out of Aerospike Onboard Adopt Grow
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Services for Existing Customers Onboard Adopt Grow
Operations & DevOps Production Assessment• Review current architecture
• Develop upgrade plan
• Validate configuration
• Monitor cut-over
• Post cut-over health check
Upgrade Management
• Cloud/Hardware eval & certification
• Define deployment topology
• Security and data privacy review
• Diagram data flows for Aerospike Connect
• Data Modeling
• System & network design review
Architecture
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Services for Existing Customers Onboard Adopt Grow
• Catalog operational risks
• Define metrics and thresholds
• Integrate with automation and monitoring
toolchain
• Develop operational runbooks
• Security checklist
Operations & DevOps
• Catalog operational risks
• Define metrics and thresholds
• Integrate with automation and monitoring
toolchain
• Develop operational runbooks
• Security checklist
Production Assessment
Upgrade ManagementArchitecture
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Managed Cloud Services
Services for the Enterprise Onboard Adopt Grow
• Aerospike technical expert
• Embedded in your team(s)
• Activities Include
• Architecture
• Ensure Architecture is scalable
• Operations
• Streamline deployment, configuration, and maintenance
• Development
• Provide Best Practices and Design Patterns
• Support Liaison
Technical Account Manager
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• Turn-key management of your cloud-deployment of Aerospike
• Provisioning Agreement
• Capacity Plan (Data capacity, throughput, and transactions)
• Service Level Agreements
• Uptime - match your current cloud provider
• Performance - TPS
• Scale - thresholds for adding capacity
• Operational Runbooks + Customer Dashboard w/Health Metrics
• Dashboards to view health
Managed Cloud Services
Services for the Enterprise Onboard Adopt Grow
Technical Account Manager
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▪ What does a successful customer look like?
▪ How are these services organized?
▪ We’re already deployed, how to I make sure my architecture is solid?
▪ I just want to focus on Operations for my app, can you run my Aerospike clusters?
▪ I want a cloud option (cloud/hybrid/multi-cloud), can you help?
▪ We *really* need to upgrade from v3.9…where do I start?
▪ We have 12 separate groups running on Aerospike, can you keep our architectures aligned over the next 36-months?
Did We Address These Questions?
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Thank You
Q&A