Enable every Application to be a Microsoft Unified Communications Endpoint.

Presentation titleSpeaker Name

Session Code

Understanding the Microsoft Lync 2013 Developer Platform: What API to Use and What Is Coming! Albert KooimanMicrosoft

OFC-B344

Ganesh SridharanMicrosoft

The Evolution of LyncCommunications as Software


Unified Communications



Enterprise Telephony



Enterprise Communications




Real-time Web




Skype




Universal Communications

Enable every Application to be a Microsoft Unified Communications Endpoint

Our Platform Vision

Lync Managed

API

Lync Mobile Lync Web App

UC Managed APIVoiceXML

Lync Server API

Lync Server

Lync Desktop

SIP

C#

SIP

Lync 2010

ServerClient

C#

Lync Managed

API


UC Managed APIVoiceXML

Lync Server API

Lync Server

Lync Desktop

SIP

C#

SIP

Lync 2010

ServerClient

C#Lync Managed API• Embed Presence/Lync in your app• Kiosk Apps (build your own UI)

UCMA• Alerts, Notifications• Bots• Contact Center (ACD, IVR, Recording, etc)• Gateways (ACP, Interop, etc)

Lync Server API• Compliance (ethical walls, etc)• Routing

Lync Managed API• Office integration

UCMA• AV/AS MCU• Mediation Server• Response Groups Service• CAA/CAS/PVA/GVA• Call Park Server• Exchange Unified Messaging

OCObject Model

(OCOM)

UCMAVoiceXML

Lync Server API

Lync Server/Service

Lync Desktop

WPFControls

Silverlight

Controls

Compliance Apps/Scripts

C# API

SPL & C#

SIP

C#

SIP

Speech APICollabSignaling Audio

Lync 2010Lync Managed API• Controls • Object Model

UCMA• Signaling API (Warsaw)• Collab• Audio• Speech

UCWA

Lync Mobile

UCMAVoiceXML

Lync Server API

Lync Server

Lync Desktop


Media Manager

SPL & C#

SIP

C#

SIP

User API

http

UCWA

Lync 2013UC Web API• User Endpoint API• REST-like• Hypermedia

UC Mobile Platform• Native APIs(Abstracts • Media• UCWA)

Lync Managed API• Added Sharing Modalities

Lync Web App

LWAPlug-in UCWA

Lync Managed

API

1. Uniform InterfaceConsistent resource representationResource identification via URIsWell defined and consistent semantics

2. Hypermedia and late bindingDiscovery of resources via hyper links – like www

3. Layered architectureAggregation at various levels to reduce impact on services

4. Modifiability Backward and forward compatible

5. Simplicity - Aggregation of various disparate services Abstracting complexities of various services (Search, Contacts API is the same whether it is powered by ABS, Exchange or other data stores)Aggregating data across various services (publish “In a Call” when client is invoking an API to make an audio call)

6. Reduce Chattiness7. Mobile first – optimized for battery and data usage

Reduced number of round trips – embedded format, support for batch etc.Tap on the shoulder events

8. Support multi language client developmentJavaScript Object Model for web developersNative Object Models for mobile developersWell defined User Interface Controls

UCWA Design Principles

Reduce Chattiness: IM EscalationSe

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UCWA

Exchange Server Lync Server Exchange Server Lync Server

1 2 3 4 5 6 7 8 9 1 2

EWS

SIP

UCWA


Your Web Appss

UCMAVoiceXML

Lync Server API

Lync Server

Lync Desktop


UCWA JS OM (jLync)LWA

Plug-in

JavaScript

SPL & C#

SIP

C#

SIP

User API

http

JS UC Controls

Speech APIVideoCollabSignaling Audio

Lync Server Update

Lync Managed

API

UCWA JavaScript Object Model• Uses LWA Plug-in for media

UCWA JavaScript Controls• Predefined UI Controls for easy integration

UCMA integrated Video Support• (stretch goal)

Media

Signaling

Protocols

Video

Audio

ID/Auth

Other

The WebRTC API covers• Protocols• Media

Signaling, Identity and Auth are mostly application implementation specific

In WebRTC there is broad strokes agreement on the protocols and the audio codecs to use

The industry is divided on the video codecs likely leading to both VPx and H.26x support in case interop is required (though H.264 seems to win…)

The WebRTC 1.0 API spec is hotly debated with a long list of un- or underspecified parts and a timeline running well into 2015 before completion

Your App

Browser

Service

Directory

WebRTC API

Media

WebRTC API ID/Auth

Protocols

VideoAudio

Signaling

Other

Media

WebRTC API ID/Auth

Protocols

VideoAudio

Signaling

Other

Most implementations work well today for they are peer to peer via a single website

Your App Your App

Microsoft customers wish to connect WebRTC clients to Lync

Media

WebRTC API ID/Auth

Protocols

VideoAudio

Signaling

Lync Server or Service

Other

Directory

Your App

Most enterprises want to do B2C – client to server/service

Media

WebRTC API ID/Auth

Protocols

VideoAudio

Signaling


Other

Directory

Your App

Microsoft believes the current WebRTC draft standard proposal has serious gaps

Media

WebRTC API ID/Auth

Protocols

VideoAudio

Signaling

Server or Service

Other

Directory

Your App

Microsoft UC Media Plugin

Media

ID/Auth

Protocols

VideoAudio

Microsoft UC Web API JavaScript Object Model

Signaling


Other

UC Managed APILync Server API Directory

Your AppTo enable the key customer B2Cscenarios, Microsoft has invested in• The Microsoft UC Web SDK, with an API,

an object model and controls (a.k.a. jLync)• A Lync compatible media plugin

with support for audio, video and sharingDevelopers can build applications with that SDKwithout needing to bother about underlyingcomplexitiesThe UC Web SDK is complemented by the UC Managed API SDK to enable Contact Center scenarios

Media

WebRTC API ID/Auth

Protocols

VideoAudio

Microsoft UC Web or Mobile Object Models

Signaling


Other

UC Managed API Lync Server API Directory

Your AppThe SDK shields developers from havingto worry about the underlying technology

In theory such app would even be able towork with WebRTC once it ever were to be a standard

Media

WebRTC API based on ORTC ID/Auth

Protocols

VideoAudio

Microsoft UC Web or Mobile Object Models

Signaling

Microsoft UC Services

Other

Directory

Your AppIn that context Microsoft continuesto be actively involved in the standards process

Microsoft recently joined the ORTC W3C Community Working Group

Microsoft sees significant advantages in the ORTC approach

If ORTC would ever be the API of choicefor WebRTC, the same Microsoft UC Web SDKwould also be able to enable apps leveragingORTC

UCWA

Lync Mobile

Your Mobile Apps

Your Web Apps

UCMAVoiceXML

Lync Server API

Lync Server

Lync Desktop


UCWA JS OMMedia

JavaScript

SPL & C#

SIP

C#

SIP

User API

http

JS UC Controls


Future Server Release

Lync Managed

API

Lync WebApp

UCWA Mobile OM

UC Controls

Media UCWA UCWA

UCWA Mobile Controls• Predefined UI Controls for easy integration

UCWA Mobile Object Model• Native or Browser Media stack support

UCWA

Lync Mobile

Your Mobile Apps

Your Web Apps

Lync Service

Lync Desktop UCWA JS OMMedia

JavaScript

SIP

C#

SIP

User API

http

JS UC Controls


Future Service release

Lync Managed

API

Lync WebApp

UCWA Mobile OM

UC Controls

Media UCWA UCWA

Lync Online/Office 365 Support• Predefined UI Controls for easy integration

UCWA

Your Service ApplicationsLync Mobile

Your Mobile Apps

Your Web Appss

Service

Lync Desktop UCWA JS OMMedia

JavaScript

SIP

User API Application API

http

JS UC Controls


Future Service Release

Lync Managed

API

Lync WebApp

UCWA Mobile OM

UC Controls

Media UCWA UCWA

Communications Enabling Applications

Communications Enabling Applications

Enhance Communications

•“Enhanced Presence”

•“Click to Communicate”

•Communications context

Cut-down Human Latency

•Notifications and Alerts

• Interactive Outbound

•Expert Finder

Customer Self-service

•Web Chat

•Query-Response Bots

• Interactive Voice Response

Demo Time

In Summary

Every application can be an Endpoint!

Questions?

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Enable every Application to be a Microsoft Unified Communications Endpoint.

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Transcript of Enable every Application to be a Microsoft Unified Communications Endpoint.