MagnifyCUSTOMER EXPERIENCE

GREAT GUEST KNOWLEDGE

A WINNING WELCOME

AUGUST 2017 PERFORMING SERVICES MAGNIFY CUSTOMER EXPERIENCE

HOW CAN YOU HELP ME CREATE BETTER GUEST EXPERIENCES?

The only way to offer your guests an ideal

experience is to learn all you can about them. Our

proprietary Customer Relationship Management

(CRM) system can help. It gathers detailed guest

data from multiple sources. Analyzes it. And

shares it between all hotels.

In seconds, you know everything about your

guests, from their preferences to their habits.

So you can rapidly respond to their needs. OQer

them personalized services for high-value stays.

And ensure their loyalty by creating goodwill and

trust.

Our multi-channel VOG (Voice of the Guest)

platform lets you manage your guests’ comments

and feedback. From compliments to criticism..

IT GIVES YOU INSIGHTS ON HOW

TO IMPROVE AND MARKET

YOUR BRAND. AND ENHANCE

THE ENTIRE GUEST EXPERIENCE.

HOW DOES YOUR GUEST EXPERTISE BENEFIT MY HOTEL?

You stimulate your hotel’s turnover by

increasing your guests’ visit return rate

You ensure guest loyalty by creating

goodwill, satisfaction, and reliability

You increase return visits with

personalized email communications and

tailor-made o;ers

You improve conversion rates thanks to

shared VOG data

You keep your hotel’s image safe with

TrustYou reputation monitoring

Magnify Customer Experience

GREAT GUEST KNOWLEDGEUSE OUR YEARS OF CRM EXPERTISE TO KEEP YOUR GUESTS COMING BACK

Figures as of end 2016

58MILLION GUESTS

IN OUR

GLOBAL DATABASE

100 %

OF ACCORHOTELS ADDRESSES EQUIPPED WITH “VOICE OF THE

GUEST” (VOG)

800,000 CORPORATE ACCOUNTS

AND TRAVEL AGENCIES

IN OUR B2B GUEST DATABASE

X 2ONE PERSONALIZED

MESSAGE

= TWICE THE REVENUE

AUGUST 2017 PERFORMING SERVICES MAGNIFY CUSTOMER EXPERIENCE

HOW CAN ONLINE CHECK-IN AND FAST CHECK-OUT IMPROVE GUEST AND STAFF SATISFACTION?

Online check-in lets your guests check in two days

before their stay, directly from their cell phone

and PC. It’s super-practical for them. And because

there’s less paperwork, it saves your staQ time so

they are more available to personally greet guests,

answer their questions and respond to their

individual needs.

On arrival day, your guests receive a text message

confirming that their room and key are ready.

Along with practical information to simplify their

trip. Like transport services to the hotel. Car park

access codes.

When your guests arrive in your hotel, they are

awaited at the “Priority Welcome”. Their keys are

already prepared and handed over immediately

without the usual administrative formalities.

With Fast check-out, your guests can check-out

in seconds. They just hand in their key to indicate

that their room has been vacated. Their bill is sent

to them by email.

“ONLINE CHECK-IN. FAST CHECK-OUT.

ONLINE CHECK-IN.

FAST CHECK-OUT.

WHAT GUEST WOULDN’T

LOVE THAT?

WHAT ARE THE BENEFITS FOR MY HOTEL?

You will boost your revenue thanks to

increased direct sales

You will offer your clients a more

modern image of your hotel’s hospitality

Your sta; will have more time to engage

with guests and build loyalty

Your hotel will operate more e[ciently

thanks to less time spent on paperwork

The Online check-in and Fast check-out

o;er is customizable to perfectly suit

your brand

Magnify Customer Experience

A WINNING WELCOMEMAKE CHECK-IN AND CHECK-OUT A SNAP FOR YOUR GUESTS

Figures as of end 2016

5,000,000 GUESTS HAVE ALREADY

USED THIS SERVICE

92 %

OF GUESTS WOULD USE THIS SERVICE AGAIN

3,000 HOTELS ARE ALREADY

EQUIPPED WITH THIS SERVICE

AUGUST 2017 PERFORMING SERVICES MAGNIFY CUSTOMER EXPERIENCE