[EN] Enterprise Information Management | Keynote Dr. Ulrich Kampffmeyer | OpenText EIMDays...

PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com© PROJECT CONSULT 2013

Isestrasse 6320149 Hamburg | Germany 1

© PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH 2011 / Autorenrecht: <Vorname Nachname> 7. Apr 2023 / Quelle: PROJECT CONSULT 1

Enterprise Information Management

Ulrich KampffmeyerMunich, March 13th, 2013

OPENTEXT EIMDays 2013

Enterprise Information Management OpenText EIMDays 2013Dr. Ulrich Kampffmeyer 2


Agenda

| INTRODUCTION

|| EIM: DIFFERENT POINTS OF VIEW

||| CONSEQUENCES AND SOLUTIONS FOR USERS

|||| EIM IS INEVITABLE, BUT …



Download www.PROJECT-CONSULT.de/files/EIM_Keynote_Kff_S_20130313.pptx

The presentation is made available for private, non-profit and non-commercial use onlyAuthorship rights: Dr. Ulrich KampffmeyerCopyrights: OpenText Deutschland GmbH, PROJECT CONSULT Unternehmensberatung GmbH

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002© PROJECT CONSULT 2002

4


Elektronische Archivierung und elektronisches Records Management VSA Jahresversammlung 2012Dr. Ulrich Kampffmeyer

|INTRODUCTION

|Introduction|Why a new acronym?||Introduction|From ECM to EIM|||Introduction|The Pyramid of Knowledge|||

5



WHY?„The industry did everything they could do to confuse users and make them not buy!“

Ulrich Kampffmeyer

|Int

rodu

ction

|Why

a n

ew a

cron

ym?|

6



WHY?„The industry did everything they could do to confuse users and make them not buy!“

Ulrich Kampffmeyer 1998

WorkflowECM

Enterprise 2.0


Web 2.0

Case Management

Information Management

Enterprise Collaboration

Digital Asset ManagementERM

EDiscovery

ERM

ERDMS

Document ManagementContent Management

BPM

Enterprise 2.0 DM

Electronic Records Management

Enterprise Content ManagementEmail ManagementElectronic Archiving

Web Content Management

Media Asset ManagementRecords Management

WCM

IRMSSocial Business

Groupware

Collaboration

EDMS

Digital Preservation

DMS

DMEIM

EIMSocial Business

ECMEIM

7



|Introduction|From ECM to EIM||

8


Elektronische Archivierung und elektronisches Records Management VSA Jahresversammlung 2012Dr. Ulrich Kampffmeyer|Int

rodu

ction

|Fro

m E

CM to

EIM

|| Enterprise Content Management 2000 – 201?

“Enterprise Content Management is the Strategies, Methods and Tools used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.”

John Mancini, PresidentAIIM Association for Information andImage Management International, 2008

ECM

9



rodu

ction

|Fro

m E

CM to

EIM

||

Unstructured ContentUnstructured Content

DataDataBusiness ProcessesBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2003

ECM Claim 2003

10



rodu

ction

|Fro

m E

CM to

EIM

||ECM Claim 2003

A SELF-FULFILLING PROPHECY:

The combination of structured and unstructured content = information management

11



rodu

ction

|Fro

m E

CM to

EIM

||

Unstructured ContentUnstructured Content

DataDataBusiness ProcessesBusiness Processes

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

STORE

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2003


12



rodu

ction

|Fro

m E

CM to

EIM

|| “ECM is moving towards information

management and will end up as integral part of general ITC information technology & communication solutions.

ECM has no future as a separate category. It will disappear into Enterprise Information Management.”

Ulrich Kampffmeyer 2008

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|Introduction|The Pyramid of Knowledge |||

14



The Pyramid of Knowledge|I

ntro

ducti

on|T

he P

yram

id o

f Kno

wle

dge|

||

Characters

Data

Information

Knowledge

Digits

Wisdom

15



rodu

ction

|The

Pyr

amid

of K

now

ledg

e|||

Characters

Data

Information

Knowledge

Syntax

Example

Context

Relations

Market behavior foreign exchange

Exchange rate1 € = 1,25 $

1,25

„1“, „2“, „5“ and „,“

16



rodu

ction

|The

Pyr

amid

of K

now

ledg

e|||

Characters

Data

Knowledge

Information

17



rodu

ction

|The

Pyr

amid

of K

now

ledg

e|||

There is no sense in naming solutions or industries by the type of information they intend to manage.

Todays solutions must be able to manage every type of information.

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||EIM: DIFFERENT POINTS OF VIEW

||Point of view|Analysts|||Point of view|OpenText||||Point of view|SAP|||||Point of view|A leap too short?||||||Point of view|PROJECT CONSULT|||||

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||Po

int o

f vie

w|A

naly

sts|

“EIM Enterprise Information Management is the combination and integration of ECM Enterprise Content Management with BPM Business Process Management and BI Business Intelligence.”

Gartner Conference 2007

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||Po

int o

f vie

w|A

naly

sts|

“EIM is an integrative discipline for structuring, describing and governing information assets, regardless of organizational and technological boundaries, enabling business insight.”

Gartner Glossary 2011

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||Po

int o

f vie

w|O

penT

ext|

|

EIM BUILDING BLOCKS:

ECMBPMCEMInformation

ExchangeDiscovery OpenText Whitepaper

2012

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||Po

int o

f vie

w|O

penT

ext|

|

Focus:

… still unstructuredinformation … ?

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||Po

int o

f vie

w|S

AP||

|

EIM COMMON USECASES:

• Operational EIMManaging on-boarding, use and off-boarding of all types of information within and outside the enterprise

• Analytical EIMUsing Business Intelligence and BigData analytics to leverage information

• Information GovernanceActive control of information

SAP Verlag, 2012

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||Po

int o

f vie

w|S

AP||

|

Focus:

… still structureddata … with documents as

appendices ?

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||Po

int o

f vie

w|A

leap

too

shor

t?||

||

A LEAP TOO SHORT?

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||Po

int o

f vie

w|A

leap

too

shor

t?||

||

A LEAP TOO SHORT?ECM always had managed structured data:COLD, reports a.s.o.

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||Po

int o

f vie

w|A

leap

too

shor

t?||

||

A LEAP TOO SHORT?BigData consists of structured datasets, but is heterogenous, has too many formats and is too volatile – so it is in fact unstructured information

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||Po

int o

f vie

w|A

leap

too

shor

t?||

||A slight return:

Todays solutions must be able to manage every type of information.

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||Po

int o

Poin

t of v

iew

|PRO

JECT

CO

NSU

LT||

|||

EIM DEFINITION:

“EIM Enterprise Information Management stands for the comprehensive management of all information in an enterprise, regardless of location, user, author, generating system, application, format, media, device and time.”

Ulrich Kampffmeyer, EIM Update 2008

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||Po

int o

Poin

t of v

iew

|PRO

JECT

CO

NSU

LT||

|||

EIM COMPONENTS:“EIM combines functional aspects of Enterprise Content Management, Business Process Management, Enterprise Search, Knowledge Management, Business Intelligence, Information Governance, Data Warehousing, Web 2.0 and Information Lifecycle Management.”


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|||CONSEQUENCES AND SOLUTIONS FOR

USERS |||Solutions|Processes||||Solutions|Automation|||||Solutions|Analysis||||||Solutions|Migration|||||||Solutions|Collaboration||||||||Solutions|Governance|||||||||Solutions|Security||||||||||Solutions|Cloud|||||||||||Solutions|Archives|||||||||

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|||S

oluti

ons|

EIM … provides solutions for

major business challenges!

Some examples.

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|||S

oluti

ons|

Proc

esse

s|EIM

Processes:“Process management is the backbone of EIM providing control and efficiency for the use of information in the enterprise. Information only has a value of its own when its used in processes.”


34



|||S

oluti

ons|

Proc

esse

s|EIM

Processes:Process improvement is the buried treasure of every enterprise!BPM within the scope of EIM has a great potential for cost saving, customer relationship improvement, and faster reaction to change.

35



|||S

oluti

ons|

Auto

mati

on||

EIM Automation:

“Manual processes are the bottleneck of information management systems.”


36



|||S

oluti

ons|

Auto

mati

on||

EIM Automation:

“Digital mailroom, workflow, recognition, classification, semantics, artificial intelligence, business analytics ... they are all essential components of business process automation.”


37



|||S

oluti

ons|

Auto

mati

on||

EIM Automation:

Automation is the key concept for better information quality and user acceptance.Current challenges like Bigdata, faster reaction to change, selective dissemination and access to information need automation.

38



|||S

olSo

lutio

ns|A

utys

is|||

EIM Analysis:

“Tools for analysis of Information are obligatory for EIM. Good analysis and consolidation of information, both structured and unstructured, will decide the future of the business.”


39



EIM Analysis:

New tools for the analysis of search results in enterprise search, business intelligence, bigdata, a.s.o. will enhance existing analysis and management strategies within EIM.

|||S

olSo

lutio

ns|A

utys

is|||

40



|||S

oluti

ons|

Mig

ratio

n|||

EIM Migration:

“There are no longer green pastures in computer centers.”


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EIM Migration:

The main concept of EIM is integration instead of migration.Migration should be reduced to the exchange of hardware and operating systems – but no longer for solutions.EIM delivers an umbrella for the management of information in heterogenous environments.

|||S

oluti

ons|

Mig

ratio

n|||

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|||S

oluti

ons|

Colla

bora

tion|

||||

EIM Collaboration:

“With Web 2.0 collaboration was enriched with new tools, enabling organizations to move forward to knowledge management.”

Ulrich Kampffmeyer, 2004

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EIM Collaboration:

Collaboration is the new quality of information management, independent of time, location, format, use case. Case management and adhoc workflow enhance the capabilities of working together.Collaboration is mainly not about tools but about a new set of mind.

|||S

oluti

ons|

Colla

bora

tion|

||||

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|||S

oluti

ons|

Gove

rnan

ce||

||||

EIM Governance:

“With apps, byod, mobile, saas, cloud, ubiquitous computing, analytics the demand for more active control returns – this is the hour of Information Governance for GRC Governance, Risk Management and Compliance.”

Ulrich Kampffmeyer, Records Management Roadshow, 2009

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EIM Governance:

Information Governance is a key element of EIM. It is not a passive control but an active enablement for business. With more information in distributed and mobile solutions, the risk of loss and theft, and the growing need for better information quality, governance gets higher awareness.

|||S

oluti

ons|

Gove

rnan

ce||

||||

46



|||S

oluti

ons|

Secu

rity|

||||

||

EIM Security:

“Managing Information professionally is protecting information, securing the availibility, and improving the quality .”

Ulrich Kampffmeyer, Document Related Technologies, 2003

47



EIM Security:

Security in EIM has many facets. Access security to information, saving information for secure availibility, protecting information against misuse and loss, using signatures for authenticity and integrity. EIM provides security technologies for all information of the enterprise.

|||S

oluti

ons|

Secu

rity|

||||

||

48



|||S

oluti

ons|

Clou

d|||

||||

|

EIM Cloud:

“The Cloud changes everything, for ever.”

Oscar Berg, 2009

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EIM Cloud:

EIM provides secure management in the cloud and on-premise – and for hybrid solutions.EIM is more than shared drives, synchronisation and social media. EIM provides the foundation for the paperless office.

|||S

oluti

ons|

Secu

rity|

||||

||

50



|||S

oluti

ons|

Arch

ives

||||

||||

|

EIM Archives:

“Do not forget the basics. Electronic archiving is here to save the digital memory of your company.”

Ulrich Kampffmeyer, DoQ 2/19, 1999

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EIM Archives:

Managed repositories will always remain a core element of EIM. Providing safe storage, access protection, direct access and navigation in large information collections is necessary for all applications for overarching use of information where ever it exists in the enterprise.||

|Sol

ution

s|Ar

chiv

es||

||||

|||

52



||||EIM IS

INEVITABLE, BUT …||||But …|Outlook|

||||But …|My small concerns||||||But …|Oscar Berg|||||||But …|Shoshana Zuboff||||||||But …|Frank Schirrmacher|||||

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||||

But …

|Out

look

|EIM

… is a necessity, because information requires to be managed to:

• stay safe• be of value • remain always available• access knowledge• maintain compliance• improve processes• stay proactive with change

• and a 1000 other good reasons

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||||

But …

|My

smal

l con

cern

s||

EIM … is inevitable, but …• We are completely dependent on the

availibility and correctness of digital information

• Information is (mis)used to control • Information is the most important

economic asset besides natural ressources and ahead of labour

• Information about information is growing faster then ever – the shadow is rising

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||||

But …

|Osc

ar B

erg|

||

Oscar Berg

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||||

But …

|Osc

ar B

erg|

||

“Library services such as version control and checkout/checkin are happening

behind the scenes. ““Cloud-based storage and automatic

synchronization services enables seamless working across any device.”

“ Nothing is deleted. Ever.“

Oscar Berg, 2011

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||||

But …

|Osc

ar B

erg|

||

“In the future, content management will become like air, invisible to users.

The content will be automatically managed. We won't have to spend any thoughts on

how to manage our content. We won't have to care about different formats or types of content, where the

content is stored, or what version of it that is the correct one.

Instead we will be able to concentrate entirely on how to communicate effectively.”

Oscar Berg, 2011

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||||

But …

|Sho

shan

a Zu

boff|

|||

Shoshana Zuboff

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||||

But …

|Sho

shan

a Zu

boff|

|||

“Zuboff’s Laws1. Everything, that can be digitized and

transformed in to information, will be digitized and transformed into information.

2. Everything, that can automized, will be automized.

3. Each technology, which can be colonized for surveillance and control, will be colonized for surveillance and control.“

Shoshana Zuboff

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||||

But …

|Fra

nk S

chirr

mac

her|

||||

Frank Schirrmacher

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||||

But …

|Fra

nk S

chirr

mac

her|

||||

Payback

„Who feeds on whom in the digital society?

It is a darwinistic race between man and computer.“

Frank Schirrmacher, 2010

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||||

But …

|Out

look

|„The explosion of information will

change our memory, our mindfullness and our cognitive abilities, will change our brain physically, comparable only to the muscle and body transformation in

the age of the industrial revolution. No man can withdraw from this change.

But these are only preparations for a much larger change.“

Frank Schirrmacher, 2010

PROJECT CONSULT Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

www.PROJECT-CONSULT.com© PROJECT CONSULT 2013

Isestrasse 6320149 Hamburg | Germany 63


Thank You!

Ulrich KampffmeyerEmail: [email protected]

Presentation and,more Information:www.PROJECT-CONSULT.com

Download www.PROJECT-CONSULT.de/files/EIM_Keynote_Kff_S_20130313.pptxThe presentation is made available for private, non-profit and non-commercial use only

Authorship rights: Dr. Ulrich KampffmeyerCopyrights: OpenText Deutschland GmbH, PROJECT CONSULT Unternehmensberatung GmbH

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Quellen- und Bildnachweis

Quellennachweis: Hintergrundfolien: eigene Bilder von der dOCUMENTA [13] in Kassel

I : Julie Mehretu „Mogamma“II : Sopheap Pich „Rattanakiri Field Reliefs“ III : Thomas Bayrle „Carmageddon“IV : Hubertus Gojowszyk „Tür zur Bibliothek“

Fotos (F), Tabellen (T), Grafiken (G), Zitate (Z):F 005 Ulrich Kampffmeyer, PROJECT CONSULT 2007 FZ 008 John Mancini, AIIM, 2009; Zitat AIIM Definition von ECM 2008G 009 AIIM international, 2003 G 011 PROJECT CONSULT 2008 unter Verwendung von G 009G 014 Pyramide des Wissens; adaptiert von PROJECT CONSULT nach E. ProbstG 014 Pyramide des Wissens; adaptiert von PROJECT CONSULT nach E. ProbstG 014 Pyramide des Wissens mit Zuordnung von PROJECT CONSULTGZ 019 Gartner, Logo, Gartner Group®; Zitat aus Tagungsfolien 2007GZ 020 Gartner, Logo, Gartner Group®; Zitat aus Glossary 2011G 021 Screenshots Whitepaper OpenText, 2012; freie Adaption TextG 021 Logo OpenText®, Downloadbereich von OpenText.comG 022 Screenshot EIM Buch 2013; freie Adaption Text aus „Kapitel Definition“G 023 Logo SAP®, Downloadbereich von SAP.deG 029 Logo PROJECT CONSULT®G 030 Logo PROJECT CONSULT®Z 048 Oscar Berg, Zitat Blog 2011F 055 Oscar Berg; Oscar Berg 2010Z 056 Oscar Berg, Zitat Blog 2009Z 057 Oscar Berg; Zitat Blog 2011F 058 Shoshana Zuboff; Amazon; Z 059 Shoshana Zuboff „Zuboff‘S Laws“, eigene Rückübersetzung (dt. Zitat)F 060 Frank Schirrmacher, FAZ® 2010Z 061 Frank Schirrmacher, Payback; eigene ÜbersetzungZ 062 Frank Schirrmacher, Payback; eigene Übersetzung

Alle übrigen Texte sowie ausgewiesene Quellen und Zitate:

Dr. Ulrich Kampffmeyer, PROJECT CONSULT

[EN] Enterprise Information Management | Keynote Dr. Ulrich Kampffmeyer | OpenText EIMDays...

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