Smart Convergence Experts

EMW Fundamentals

Est. 1991 Privately Held Profitable since inception 2009 Revenue 200% increase from 2008 Similar growth expected in 2010 ISO 9001:2008 Accredited, Moving towards ISO 20000 Management Team Experience

– Sprint/Lucent/AT&T/Lockheed Martin 180+ professionals world wide Expected Roster of 200+ by EOY 2010 90% of Roster Cleared Personnel

About EMWEMW Inc.

EMW FUNDAMENTALS

About EMW

Established January 2004 Average 100% Annual Growth since 2004 75% are Members of Technical Staff Management Team Experience

– Avaya/Lucent/AT&T/SAIC/CSC Positive Cash Flow Funded through Receivables since 2005

EMW ME Corporate Facts

EMW FUNDAMENTALS

Global Presence – Local Reach

…………………………………………………………………………………………………………………………………Technical Skill-sets, Matrix Management, Cooperative Marketing Combine

to support EMW Teams throughout the world

EMW FUNDAMENTALS

Washington, DC

OhioNew Hampshire

New JerseyFlorida

North Carolina Dubai, UAEAbu Dhabi, UAE

Brussels, Belgium

Baghdad, Iraq

Beijing, China

KyrgyzstanAfghanistan

EMW Differentiators

Consultancy Services

Superior Services 24x7, Advance Hardware Replacement, Hotline, Ticketing system , Escalation Procedure

Offices in Abu Dhabi and Dubai

Customer Focus Top 50 Enterprise Technology Firms in ME

EMW FUNDAMENTALS

Certified Engineers(Avaya, Brocade, BlueCoat, Cisco, Juniper and Trapeze)

Certified Developers (Contact Center, CRM, SIP & Hospitality Telephony Application )

EMW CREDENTIALSEMW’s UNIQUE AVAYA CREDENTIALS:• AVAYA PLATINUM SERVICE PARTNER

• 4 Total Avaya Certified Expert – ACE

• 8 Total Avaya Certified Specialist – ACS

• 37 Total Avaya Certified Associate – ACA

• 2 Total Avaya Professional Sales Specialist – APSS

• 2 Total Avaya Professional Design Specialist – APDS

• 126 Total Product Authorization Classified as below:

50 PA for Selling

35 PA for Design

41 PA for Implementation

EMW FUNDAMENTALS

EMW PARTNERSHIPSEMW FUNDAMENTALS

2009 Enterprise Systems Integrator of the Year – ITP 2008 Best Networking Integrator in the Middle East – ITP Topmost System Integrator in the Middle East – ITP 2007 Partner of the Year – Converged Solutions – Avaya Exceptional Performance – Trapeze Best Wireless Implementation @ Burj Al Arab – ITP Partner of the Year (Technical Capabilities) – Juniper 2006 Partner of the Year - Avaya Best Fixed Network Implementation @ Burj Al Arab – ITP Best Converged Network Implementation @ Emirates Bank – ITP 2005 Best IP Telephony & Mobility - Avaya Exceptional Contribution Award – Foundry

Our Awards ( UAE Office)EMW FUNDAMENTALS

Single Point of Contact. 24x7 Support. Sample Response Time

– Major Faults : One hour– Minor Faults : Next business day

Tier I & II Support Level. System Manufacturer Registration. Development Resources Access Bug Fixes and Patches On-site Proactive Maintenance

EMW Service Level AgreementEMW FUNDAMENTALS

CALL CENTERS

EMW CUSTOMERSEMW FUNDAMENTALS

EDUCATION

HOSPITALITY

MULTINATIONAL CORPORATIONS

EMW CUSTOMERSEMW FUNDAMENTALS

COMMUNICATIONS & MEDIA

REAL ESTATE

EMW FUNDAMENTALS

EMW CUSTOMERS

FINANCIAL

GOVERNMENT & AVIATION

LOGISTICS

EMW FUNDAMENTALS

EMW CUSTOMERS

MEDICAL

RETAIL

HOSTING

CONSULTANCY

EMW FUNDAMENTALS

EMW CUSTOMERS

Mr. Ali Abdul Aziz Al Ali, IT Division Manager,ADNOC Distribution, Abu Dhabi, UAE

On Behalf of ADNOC Distribution; IT Division Manager would like to extend

his thanks and appreciation to EMW – Staff & Management for their prompt

response and action taken couple of tasks while attending an urgent

support call made by us. They showed a great understanding and real

“Customer-Comes-First” attitude & response to any contact with a speed of

mutual trust between us to fix our problems. It is this kind of service and

support that keeps our business relationship with EMW a unique one.

Thanks again and keep up the good work”

EMW FUNDAMENTALS

Customers Testimonials

Mr. Sabir KV, IT Manager,Cupola Teleservices, Dubai, UAE

"With a technology infrastructure that supports over 1,000 seats, CTS has

grown rapidly over the years due to the growing popularity of companies

outsourcing their call centre requirements. CTS is highly focused on

perpetual technology enhancement to help meet its business objectives and

customer requirements."We are happy to confirm our mutually beneficial

partnership with EMW which has helped to attain our goals over the last

couple of years. The current implementation will substantially increase the

value and service delivery to our customers”

EMW FUNDAMENTALS

Customers Testimonials

Mr. Khaled Moussa, Group Chief Technical Officer,GAP Corp, Dubai, UAE

“With an expansive operation across the Middle East and a growing base of

prestigious clients, we need to equip all our branches with the latest call

centre and IP telephony technology in order to provide timely and

personalized assistance and service 24/7, 365 days a year. We also need a

system that makes our internal communications efficient and at the same

time is cost effective. EMW as an implementation partner has the right

combination of necessary experts from the voice, data and application

fields, which reassures us that the project will be successful and will

achieve the required objectives. We had a previous implementation

experience with them and they proved that they deliver their commitment

and do not oversell their service like lots of vendors in the region”.

EMW FUNDAMENTALS

Customers Testimonials

Mr. Abdulsalam Rahma Bastaki, Director of IT & Services,Dubai Silicon Oasis Authority, UAE

“We feel that EMW has helped us greatly to create a flexible, cost effective

and reliable communication platform that supports our ongoing investment

and growth plan”

EMW FUNDAMENTALS

Customers Testimonials

Mr. Eyas Khashan, Director Information Technology Resources,PAN Emirates Furnishing , UAE

“Initially I worked with EMW as my Avaya VOIP deployment, and I was very

happy with the support engineer’s skills and knowledge, EMW sales team is

very knowledgeable about the latest technology which helps you taking the

right decision.”

“I don’t think there will be any problem migrating the system, since it is the

same vendor and the same implementer, so I am satisfied that the

migration will be very smoothly.”

EMW FUNDAMENTALS

Customers Testimonials

Mr. Faris Saddi, Chief Information Officer, Commercial Bank International

"EMW efficient project management approach enabled the Call Center Project

to be implemented on before time, and on budget. This surprised the

customers at the fast pace in which it was moving towards customer

satisfaction. On the conversion to Silverlake Core Banking System, EMW

worked alongside the project delivering the integration with tremendous

flexibility in line with the Silverlake changing deadlines.  Financial guarantees

were not a concern to EMW, many times getting a contract signed after the job

was done. Besides their technical efficiency, we find EMW an easy company to

partner with.”

EMW FUNDAMENTALS

Customers Testimonials

Mr. Mark Sammut, IT Manager, DHL Express Worldwide

"As our chosen integrator EMW has been involved in upgrading our previous

PABX to a VoIP model and getting our sites linked to a single integrated

platform. To achieve that, a number of prerequisites needed to be in place. The

project needed to allow our business to keep functioning during the migration

and as such planning this was crucial. A good IP schema segmented in to

VLAN templates is imperative for multiple sites, as is setting up quality of

services end-to-end."

EMW FUNDAMENTALS

Customers Testimonials

Dr. Mostepha Belmihoub, Computer Center Director, University of Sharjah, UAE

“After thorough investigation of the available WLAN technology vendors we

selected the Trapeze Networks Smart Mobile solution by EMW. The main

reasons were the long term relationship with EMW, our Systems Integrator and

the proven functionality of the Trapeze Mobility System”

EMW FUNDAMENTALS

Customers Testimonials

Dr. Tayeb Kamali, Vice Chancellor, Higher Colleges of Technology

“It is important for students to have fast and easy access to online resources

from multiple locations, which will facilitate learning and the exchange of ideas,

and promote a dynamic lifestyle in the campus. To achieve this, we wanted a

wireless solution that would not require us to tear out our existing wired

infrastructure, and would also enable us to implement fixed mobile

convergence applications in the future“

EMW FUNDAMENTALS

Customers Testimonials

Mr. Khamis Bu Haroon, CEO, Commercial Bank International

"Our new partnership with Avaya is in line with our new corporate identity and

vision. It reflects our promise to be a customer-centric bank with all the

answers. Becoming more accessible helps us serve our customers better,

and underline the way we are positioning ourselves in the market.“

EMW FUNDAMENTALS

Customers Testimonials

Mr. Abdullah Thabit, IT Director, Paris Gallery

"As one of the leading retail brands in the UAE, it is important that our employees are efficient and informed at all times, to assist customers and keep business flowing smoothly in every showroom. Rolling out Avaya across our showrooms offered us a streamlined approach to our voice, contact center and unified communications. Our business and engineering team can now collaborate and manage all moves, adds and changes across all showrooms with minimum on site intervention. The Paris Gallery experience is what keeps us distinctive and special to our high-net worth customers, and a key element of this is delivering top quality communications to the premium brands that display goods in our stores. Avaya and EMW enabled us to keep our staff, and brands consultants, in constant contact with each other, almost in real-time."

EMW FUNDAMENTALS

Customers Testimonials

EMW FUNDAMENTALS

P.O. Box 110338, Abu Dhabi, U.A.E. P.O. Box 502295 Dubai, U.A.E.Tel: +971.2.553 0770 Tel: +971.4.3686700 Fax: +971.2.553 0773 Fax: +971.4.3908680

sales@emw-me.com , support@emw-me.com