Empowering Knowledge that Creates Business Outcomes

© 2013 Cisco and/or its affiliates. All rights reserved. 1Cisco ConfidentialCisco Confidential 1

Jeanne Beliveau DunnVice President and General ManagerLearning@Cisco

© 2013 Cisco and/or its affiliates. All rights reserved. 2Cisco ConfidentialCisco Confidential 2

Empowering Knowledge That Creates BusinessOutcomesJeanne Beliveau DunnVice President and General Manager

Learning@Cisco

April, 2013

Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 3

Agenda

Today’s Evolving Business Requirements

Learning@Cisco: A Collaborative Learning Network

Best Practices and Business Results

Summary and Actions You Can Take


4

Rising Expectations

Market Velocity and Volatility

Innovation Everywhere

Financial Pressures

Requires Innovation and Doing Business Differently

Market Is Changing



Huge Implications As We Face a Talent Shortage


Big Data's Big Problem: Little Talent

IT Solution Provider Challenges

Here's a paradox: Your need to hire great technologists is at an all-time high, but the talent pool is shrinking

Worldwide, 1 in 3 employers experience difficulties filling vacancies due to lack of available talent

Networking is 2nd fastest-growing need for talent


The Game Changer: Unlocking Human Potential Through Talent Development

• Average employee tenure goes from 5-7 years to 2-3 years

• 75-90% of all workers will require re-skilling

• Deficit of 3 million workers -- 300,00 college graduates every year between now and 2018

• Competing for the top talent from the X and Y generations

• Every corporation faces the War for Talent with the right skills

• CEOs are looking to change culture and break down silos with social

Daniel PinkA Whole New Mind

The future belongs to a very different kind of person with a very different kind

of mind - creators and empathizers, pattern recognizers and meaning

makers.


21st Century Skills Global Leadership Skills

Entrepreneurial Skills

The Critical Skills for the Knowledge Economy of the Future

• Opportunity Recognition

• Self-Direction

• Persuasion

• Planning Skills

• Risk-Taking

• Resourcefulness

• Critical Thinking

• Collaboration

• Communication

• Creativity

• Problem-Solving

• ITC Proficiency

• Global Mindset

• Languages Proficiency

• Cultural Awareness

• Team Player

• Professionalism

• Work Ethics


Learning Moves to Mobile, Global, and Collaborative


Mobile Social Visual Virtual

Collaboration: The Investment of the Decade

• Collaboration - The number one trait leaders are seeking in their employees

• Over 75% calling it “critical”

• Leaders now see technology as an enabler of collaboration and relationships

• Those essential connections that fuel creativity and innovation

Source: 2012 IBM Global CEO Study


New Approach to Learning

Students are the new, digital-forward scouts

Learning is an active, collaborative process

Motivation is critical to effective learning

Personalized learning is key: Learn my way, to my schedule

To be effective, knowledge building should be integrated into the job


Learning@CiscoBuilding and Mentoring the World’s IT Talent


STRATEGYRemove barriers to education by creating new business models, new platforms, and accelerating

talent development

EXECUTIONGrow through green, mobile and

global solutions

Personalized and relevant education. Personalized

development /job relevance

Collaborative Education to augment the classroom

VISION Create the next generation of talent

that will transform the world through the power of the network

Learning@Cisco

14

Role of the Network Grows

Evo

lutio

n o

f th

e N

etw

ork

Time

New Challenges for Talent – Building new skills

Knowledge Gap

The Internet of Everything

Software Automation

Cloud

Learning@Cisco’s Top Objectives1. Double our experts/our industry 2. Create new roles3. Re-skill for solutions4. Globalize talent5. Support our existing community

Voice Transport

Telecommuting / VPN

Wireless

Unified Communications

Collaboration/Video

Enhanced Security

Ethernet Switching

Routing

Data CenterFilling the Gaps

2 million andgrowing!


Architect:Cisco Certified Architect

Expert:CCIE® R&S, Storage, SP, SP Ops, Security, Voice, Wireless, and CCDE ®

Professional:CCNP® , CCNP Security, CCSP ®, CCNP Voice, CCNP Wireless, CCNP SP Ops, and CCDP™

Entry/Associate: CCENT®, CCT™, CCNA®, CCNA Security, CCNA Voice, CCNA Wireless, and CCDA®

• Advanced Routing and Switching

• Data Center

• Optical

• Security

• Service Provider

• Storage Networking

• Unified Communications

• Video

• Wireless

Soft Skills / Business Product Training

LVCI, Business Transformation (Selling, Positioning, Services)

NPI, Solutions, Multi-vendor (Design, Implement, Support)

Training and Certifications Portfolio: Adapting to Meet Real-World Needs

Career Certifications Specialist Certifications


Learning@Cisco Portfolio

Instructor-Led Training

Virtual ClassroomGaming,

Lab Simulations

Customized Consulting

Services

Collaborative Learning

Virtual Mentoring

Accelerated Learning Programs

Certifications &Assessments

Cisco Press, Digital Libraries

Transforming Talent Through...


Connecting with Loyal Communities and Social Media

Cisco Learning NetworkOver ~110M page views, 2M in the Community

www.ciscolearningnetwork.com Over 7,000 Followers

Learning Network

Over 161,000 Friends

Support Community

Over 10,000 Members


Journey of Talent Development

2008 2009 2010 2011 2012 2013 2014

Industry Transforming

TRAINING EDUCATION SERVICES KNOWLEDGE SERVICES

Physical and Online Classrooms

Virtual Classrooms and Communities

Personalized Just-in-Time Learning


Improved Student Outcomes from Virtual Classrooms

REMOTE LEARNING VIA SMART DEVICE

Optimized video experience on smart devices for students on the go

Capture live class and offer video library to students accessible from anywhere anytime

LECTURE CAPTURE AND CONTENT LIBRARY

Remotely monitor new trainer;live sampling to improve curriculum

TRAINING QUALITY IMPROVEMENT

Deliver high-quality classroom learning experience via video streaming to remote students

HIGH-QUALITY VIRTUAL CLASSROOM EXPERIENCE


World Wide Cisco Certifications Total 2M in 222 Countries

Americas 610,871 (+21%)

EMEAR 489,153 (+27%)

Service Provider

Data Center

Collaboration

Borderless

Design

8,924

19,563

37,362

386,797

36,507

Service Provider

Data Center

Collaboration

Borderless

Design

6,505

12,825

25,736

804,635

36,714

APJC 886,415 (+20%)

Service Provider

Data Center

Collaboration

Borderless

Design

5,255

20,505

49,941

480,707

54,463

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Award-Winning Education Program

How Cisco’s Learning Network Became a Social Hub for the IT Industry, February, 2013

Dice Learning: CCNA: Top 10 Pay Boosting Certifications, 2010

Network World: 5 Hot IT Certification Picks: Cisco Certified Architect, 2010

Brandon Hall Excellence Gold Award Best in Certification Programs, 2012

IPv6 Certified for Routing & Switching, Security,Service Provider and Design Certifications, 2011

Learning! 100 Award, eLearning! Rank #3Cisco Learning Network Collaboration Excellence, 2012

Top 10 IT Networking Certifications (CCNA, CCNP, CCIE, CCIE Voice), 2010

Tech Republic, 10 Best IT Certifications (CCNA), 2010

Brandon Hall ResearchCisco Learning Network, 2010

ASTD Excellence in Practice Cisco Learning Network, 2010

[ci]channelinsider


Set goals that map to the business and measure

results

Manage Education Investments as a

BusinessOutside-in blueprint development based

on real customerroles in industry

Use Job Task Analysis and Design

Workshops

Scalable Quality Assurance Service - ANSI,

ISO, 9001, certified practices

Set Design and Development

Processes

Systemic approach to communicate successes

and drive business investment

Create Sustainable and Visible

Results

Create programs that scale, drive engagement and accelerate learning

Offer Collaborative and Mobile

Learning Programs

Drive participation to company goals top down,

reward student accomplishments

Recruit andReward

Participation

Industry-Leading Best Practices


Learning@Cisco: Leading the Way for Tomorrow’s Connected Business World

Recognized leader in collaborative learning

Award-winning, industry leader in IT education

Rich ecosystem of partners, customers, and experts developing the next generation of IT

Eliminating learning barriers through social networking mediums, virtual classrooms, and collaborative learning communities


Recommendations and Summary


Preparing for the Next Wave of Talent Enablement

• Ramp up college recruitment/branding

• Take talent into your own hands and shape your long term plan

• Leverage technology to scale and create more virtualized/personalized offerings

• Focus on the marriage of student outcome to business needs

• Build solutions that are global, dynamic and that can scale up and down

• Adopt a mobile, collaborative, flexible workplace and enable people to self-develop


Let’s Stay Connected

Visit ushttps://learningnetwork.cisco.com

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Follow ushttp://twitter.com/LearningatCisco

Check out the Cisco Education Bloghttp://blogs.cisco.com/category/education/

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https://learningnetwork.cisco.com/

https://learningnetwork.cisco.com/

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http://twitter.com/LearningatCisco

http://blogs.cisco.com/category/education/

http://www.youtubecisco.com/education

Empowering Knowledge that Creates Business Outcomes

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