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Emporia State University

FY2011-FY2014 INFORMATION TECHNOLOGY MANAGEMENT

AND BUDGET PLAN Plan Date: Sept 30, 2011 Approved By: Dr. Tes Mehring, Provost & Vice President for Academic Affairs and Student Life Contact: Michael D. Erickson

Associate Vice President for Technology and Computing Services Emporia State University

1200 Commercial Street Emporia, KS 66801 Phone: 620-341-5297 Fax: 620-341-5894 Email: mericks2@emporia.edu Website: http://www.emporia.edu

SECTION I ~ AGENCY PROFILE

MISSION

Emporia State University is a dynamic and progressive student-centered learning community that fosters student success through engagement in academic excellence, community and global involvement, and the pursuit of personal and professional fulfillment.

BUSINESS PROGRAMS

Program: As a Kansas Regents University, Emporia State University provides quality instruction, develops lifelong learners, imparts society’s cultural heritage, and educates its students for the professions and advanced study.

Locations: Emporia State University

1200 Commercial Street Emporia, KS 66801 ESU Metro Learning Center 8400 W. 110

th St, Suite 150

Overland Park, KS 66210

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STATE OF KANSAS IT STRATEGIC DIRECTION This section summarizes agency direction toward the current administration’s strategic initiatives in several key areas of information technology and business system management. Please indicate your agency’s plans in each area for the current state fiscal year and for SFY2012, 2013, and 2014.

Information Technology Cost Reduction: [Indicate your agency’s plan to reduce the cost of IT in Kansas.]

FY 2011-FY2014

Numerous projects and initiatives related to or that utilize technology are underway with the goal of increasing effectiveness and productivity in achieving the institutional mission while reducing overall costs. There is currently no plan to reduce the information technology budget but rather to leverage the existing budget to 1) enable efficiencies across the entire enterprise, and 2) invest in new, evolving technologies in support of the institution’s strategic objectives as cost reductions in other areas of technology are realized.

Electronic Mail: [Indicate your agency’s plans regarding electronic mail. Include all planned upgrades, modifications, and enhancements. Also, include how these plans will decrease the total cost of providing electronic mail in Kansas.]

FY 2011

A project to migrate all faculty/staff email from Novell GroupWise to Microsoft Exchange was initiated. A formal project plan was created and the execution phase of the project was begun.

FY 2012

The project to migrate all faculty/staff email from Novell Groupwise to Microsoft Exchange will be completed. Project planning for a migration of student email from Novell Groupwise to Microsoft Live@EDU is underway. This project will also be completed during FY2012. Migration of student email to Microsoft Live@EDU will result in immediate cost savings to ESU by eliminating licensing fees as well as future cost avoidance by eliminating hardware (server/storage) infrastructure.

FY 2013 – FY2014

No current plans related to electronic mail.

Indicate quantities in appropriate cells in the tables below.

Cost Per Mailbox1

FY2011 $91.30

FY2012 $10.22

FY2013 $10.22

FY2014 $10.22

1 Please include all hardware, software and personnel required to support your entire email platform. This includes

storage space, physical and virtual server hardware, anti-virus, anti-spam, email encryption, archiving, backup, recovery, mobile email, and any other services included in your electronic mail offering.

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Number of Mailboxes

Microsoft Exchange

Microsoft Exchange 2010 1300

Microsoft Exchange 2007 0

Microsoft Exchange 2003 or Later 0

Lotus Notes 0

Novel GroupWise 0 (at end of FY2012)

Other (List): Microsoft Live@EDU 16000

Desktop Support: [Indicate your agency’s plans regarding desktop support. Include strategies for desktop provisioning, virtual desktop plans, and helpdesk solutions. Also, include how these plans will decrease the total cost of providing desktop support in Kansas.]

FY 2011

Plans / Goals include:

Departmental Inventory and Refresh Plans & System Purchasing Standardization

Implementation of Remote Assistance Solution

Investigation (and partial implementation) of Desktop Power Management Utilities

Implementation of Windows Deployment Management System (Windows 7) In FY2011, we began assisting university departments with determining their technology inventory and developing a refresh plan (3-5YR) for that technology. This was coupled with the development of standardized PC system purchasing (began in FY2009) which both speeds the purchasing process for departments and reduces support time and costs to IT. By also assisting departments with the development of an inventory and refresh plan, we have been able to reduce the amount of time each year that IT spends “redeveloping” replacement plans when a department purchases new equipment and are of unsure of what needs to be purchased. A remote assistance solution was implemented to reduce support costs and downtime of user-related issues. We implemented power management functionality within our lab environments using an existing solution (that acquired the additional functionality through a system upgrade). Finally, a Windows Deployment solution was implemented to replace a legacy desktop imaging system, allowing us to more efficiently and effectively deploy Windows 7 to university-owned computers.

FY 2012

Plans / Goals include:

Departmental Inventory and Refresh Plans

Investigation of Software Deployment/Management Solution (incl. Software Audit Solution)

Investigation of VDI Solutions and Options Departmental inventory and refresh planning will continue throughout FY2012 as each department’s needs must be assessed individually, and updated on an annual basis. We are beginning research for a software management and deployment system that will reduce our desktop support overhead for keeping campus computers “up-to-date” with desktop software applications, security patches, etc. We have also begun the initial research of using virtual desktop environments for select areas within the organization that may prove to reduce both hardware

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and personnel related costs.

FY 2013

Plans / Goals include:

Departmental Inventory and Refresh Plans

Implementation of Software Deployment/Management Solution

Potential Limited Implementation of VDI Solution

Investigation of Mobile Device Management Solution Departmental inventory and refresh planning will continue throughout FY2013 as each department’s needs must be assessed individually, and updated on an annual basis. Our intention is to implement a software deployment management system in FY2013, as well as the limited implementation of VDI. With the increased number of mobile devices on campus, and the expectation that those numbers will continue to increase, investigation will be done to determine what mobile device management solution will best meet our needs, based upon the mobile device environment between FY2011-2013 (and into FY2014). Standardized and multi-system update support will greatly reduce the amount of overhead to our desktop support staff.

FY 2014

Plans / Goals include:

Departmental Inventory and Refresh Plans

Potential Implementation of Mobile Device Management Solution Departmental inventory and refresh planning will continue throughout FY2014 as each department’s needs must be assessed individually, and updated on an annual basis. Based upon the investigation from FY2013, we intend to implement a mobile device management system in FY2014, allowing for a more standardized support structure of mobile devices (thereby reducing single-system maintenance and overhead to our desktop support technicians).

Indicate quantities in appropriate cells in the tables below.

2010 2012 2014 (estimated)

Desktops 2500 2500 2400

Desktops Replaced 300 400 400

Mobile Devices 150 250 500

Number of Desktops

Windows 7 1000

Windows Vista <20

Windows XP or Older 1250

Other (list) Mac OS: 250 Linux: <20

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Physical Infrastructure: [Indicate your agency’s plans for data centers, servers and storage. Include all enhancements, additions, or cloud-based strategies. Also, include how these plans will decrease the total cost of providing data center services in Kansas.]

FY 2011

ESU currently operates its primary data center on the ESU main campus. Within the center, the server environment is 70 % virtualized. Acquisition of new server / storage infrastructure was driven by replacement of end-of-life equipment and new initiatives such as a migration to the Exchange messaging platform, a new load-balancing solution, support for backup / business continuity, and information security. Additional significant increase in virtualization ratio / percentage is unlikely.

FY 2012

Current plans for new server / storage infrastructure are based on replacement of end-of-life equipment and new, ad-hoc initiatives as they are determined. Additional significant virtualization is unlikely, so any resulting total cost savings will be minimal. The primary data center will undergo an electrical infrastructure upgrade to address shortage of appropriately sized breakers and move power cabling from underneath the floor to an overhead configuration. A secondary data center on the ESU campus is under development for minimal cost that will support business continuity / disaster recovery initiatives. There is unlikely to be a decrease in the total cost of providing data center services, but rather the realization of cost avoidance in the event of a significant, technology-impacting event.

FY 2013

Current plans include evaluation of opportunities for cost savings during a hardware refresh of the current Banner ERP system. A data center fire suppression project may also be explored, pending funding.

FY 2014

No current plans.

What percentage of your agency’s computer equipment is hosted in the following locations?

State Hosted Data Centers Agency Hosted Data Centers and Server Rooms

Other

0% 100% 0%

Square Foot of Data Center Space Needed

Cost Per Square Foot of Data Center Space

Electricity Cost of Data Center

FY2011 1500 N/A N/A

FY2012 1500 N/A N/A

FY2013 1500 N/A N/A

FY2014 1500 N/A N/A

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Is any component of your data center at capacity?

Floor Space? Air Handling / Cooling Electrical Other (explain)

NO NO NO N/A

Indicate quantities in appropriate cells in the tables below.

2010 2012 2014 (estimated)

Mainframes2 0 0 0

Servers3 73 64 65

Virtual Servers4 17 20 25

Virtual OS Instances 173 181 200

How long does it take to provision a server and what is the average cost?

Physical Virtual

Time to Provision 4 Hrs 2 Hrs

Average Cost Per Server5 $2000 $800

What percentage of your agency’s storage is hosted in the following locations?

State Hosted

SAN State Hosted

Other Agency Hosted

SAN

Agency Hosted Other

Other

FY2011 0% 0% 75% 25% 0%

FY2012 0% 0% 75% 25% 0%

FY2013 0% 0% 80% 20% 0%

FY2014 0% 0% 80% 20% 0%

Cost Per Gigabyte of Storage

FY2011 $1.38/GB (average across Dell arrays)

FY2012 $1.38/GB

FY2013 < $1.38/GB

FY2014 < $1.38/GB 2 A mainframe should only be recorded here if the mainframe is owned and operated by your agency. Do not record

a mainframe here if you are using a mainframe application that is hosted on another agencies mainframe. Mainframes are distinct from midrange servers. Midrange servers should be listed with the other servers in your agency. 3 Physical Servers are defined as unique physical “boxes” that are running a server operating system. 4 Virtual Servers are defined as unique physical “boxes” that are running a virtual operation system. This number

should not include the number of virtualized servers, but rather the hardware that is running the virtualized servers. 5 Please include operating system, staff, hardware, rack space, security, and patching

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IT Staffing: List all agency IT staff allocations by function6:

SFY 2012 ACTUAL FTE

SFY 2013 PROJECTED FTE

SFY 2014 PROPOSED FTE

IT FUNCTIONAL AREA Class. Uncl. Class. Uncl. Class. Uncl.

General Management & Administration (includes training and cross-agency coordination)

1.5 3.5 1 4 1 5

Application Maintenance and Enhancement (in-production systems)

4.5 4 4 4.5 4 4.5

Application Development (includes general and tactical plans, business area analysis, process reengineering, prototyping, application design, coding, integration and testing)

0.5 0 0.5 1 0.5 1

Data Administration, Data Analysis/Validation and Database Administration

0 3 0 3 0 3

Network Engineering, Technical Management and Support

0.5 1 0.5 1 0.5 1

Computer Operations, Management and Technical Support

3.5 2 3.5 2 3.5 2

Web application development and maintenance

0 0 0 0 0 0

IT Security 0.5 0.5 0.5 0.5 0.5 0.5

Other IT Functions (please identify)

Instructional Support 2.5 2.5 2.5 2.5 2.5 2.5

Customer Service / User Support 4 1.5 4 1.5 4 1.5

Multimedia Support 0.5 1 0.5 1 0.5 1

Telecommunications 3 0 3 0 3 0

TOTAL FTEs 21 19 20 21 20 22

TOTAL CLASSIFIED AND UNCLASSIFED IT EMPLOYEE SALARY

$ 2,136,132.74

6 Example: Someone who spends half their time modifying existing software, one-third testing new applications, and

the remainder doing database administration would have 0.5, 0.3 and 0.2, respectively, in the Application Maintenance, Application Development and Data Administration blocks.

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INFORMATION TECHNOLOGY EXECUTIVE COUNCIL IT STRATEGIC DIRECTION [This section will provide data to track action on ITEC lead efforts. This data will be used in the Three-Year Plan Annual Summary and will be provided annually to the Information Technology Executive Council.]

Kansas Information Technology Architecture

Target Architecture: ESU is committed to the Kansas Information Technology Architecture. It currently meets the “target architecture” specifications in nearly every category of the TRM. Differences primarily exist between the target architecture in the areas of 1) installed Unix operating systems, 2) the Enterprise Content Management and Workflow platform, and 3) the use of Novell for identity management integration and email.

KITA Compliance: Currently the only areas of non-compliance with the architectural standards are in 1) Unix operating system distributions, 2) use of Novell for identity management / email, and 3) Enterprise Content Management / Workflow via OnBase. A project is currently underway to migrate from Novell GroupWise to Microsoft platforms. With regard to Unix installations, while we concur there are support efficiencies to be gained by standardization on Red Hat, in many cases individual applications work more reliably on other distributions and with equivalent efficiencies. With respect to Hyland OnBase being a twilight standard, our installed base and potential for additional efficiencies using OnBase is significant. Given the fiscal environment, it is unlikely that we will move away from OnBase in the foreseeable future. Additionally, OnBase provides numerous operational and application integration opportunities with our existing ERP platform making it a solid choice for ESU in the near term.

Technology Infrastructure: ESU will continue to enhance and evolve its technology infrastructure to meet the evolving demands of higher education and technology integration in support of both the administrative and academic arenas. Storage requirements are likely to increase dramatically with the increased use of workflow and enterprise content management. In addition, the use of video capture in support of academic delivery is anticipated to create significant storage needs. Technology infrastructure in support of on-campus mobile devices will become a priority and an area of focus - infrastructure will be required to support both the delivery of services (apps, etc) to mobile devices, as well as to support the use of such services by users who own mobile devices. In all cases, solid standards exist and the KITA target architecture will be incorporated as such technology is implemented.

Cloud Computing: Currently ESU utilizes very few, if any cloud-based solutions or applications. It currently contracts for online payment processing and shopping-cart services in order to ensure PCI-DSS and PA-DSS compliance. During the coming year, student email will be migrated to Microsoft Live@EDU (email, document storage, office applications, and personal web content services.) No other cloud-based solutions are being considered at this time.

Service Oriented Architecture: There are currently no plans to move towards a Service Oriented Architecture. It is possible that in the future, core vendor offerings will only be available through SOA or SaaS-based models. If so, such offerings will be considered at that time.

Web Site Accessibility: Has your agency completed a web site accessibility assessment for compliance with ITEC Policy 1210 Web Accessibility Requirements on your external Internet website(s)? A manual, high level assessment has occurred.

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Has your agency completed a web site accessibility assessment for compliance with ITEC Policy 1210 Web Accessibility Requirements on your internal website(s)? No. However, a campus task force has been established to focus attention on ensuring accessibility in all areas of technology-based services and to comply with ITEC Policy 1210.

Strategic Information Management Plan

Data Catalog: Please answer the questions below.

Does Your Agency Have A Published Data Catalog?

No.

Data Exchange Standards: List the name of all current automated interfaces used for data exchange in your agency and classify them as internal or external data exchanges.

Data Exchange Name Internal or External Data Exchange

SHARP / SMART (23 different) External

US Dept of Ed External

KSPSD External

SEVIS External

Touchnet Payment System / Marketplace External

Barnes & Noble External

ESCI Perkins Loans External

Blackboard LMS Internal

Budget Development System Internal

Identity Management Internal

Alumni / Foundation Internal

RMS (Housing / Residence Life) Internal

Point / Click (Student Health Services) Internal

NCAA Compliance Internal

STARS Scholarships Internal

Student ID / Images Internal

T2 Flex / Parking Internal

Millenium Library System Internal

AMS Teacher’s College Assessment Internal

What percentage of current automated interfaces that are using standards-based data exchanges compared to proprietary data exchanges?

Percent Standards Based Percent Proprietary

100 % 0 %

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External Collaborative Groups: List the number of agency external collaborative groups dealing with 1) services to citizens, 2) efficiency of agency operations, 3) local governments.

Services to Citizens Efficiency of Agency

Operations Local Government

Unknown Unknown Unknown

Metadata Repository: Please answer the questions below.

Does Your Agency Have An Agency Metadata Repository?

No.

Online Transactional Services7: List new and existing online services that your agency has deployed. Also, categorize each online service as being consumed by citizens, businesses, or other governmental entities.

Online Service Name New or Existing

Used by Citizens, Businesses, and/or

Government

Other Agencies Involved (list)

Application for Admission Existing Citizens

Financial Aid Application Existing Citizens

Course Registration Existing Students

Fee Payment Existing Students

Learning Mgmt System Existing Students / Faculty

Library Online Catalog Existing Citizens

Software Downloads Existing Students / Employees

Career Services Support Existing Students / Alumni

Web Conferencing Existing Students / Employees

HR Functions Existing Employees

Online Giving Existing Alumni / Citizens

Portfolio Management Methodology: Please answer the questions below.

Does Your Agency Use an Application Portfolio Management Methodology?

No.

Does Your Agency Use a Project Portfolio Management Methodology?

Yes.

7 An “Online Service” is defined in this document to mean a “service” provided by the state that is available on the Internet for its customers to access. Examples of Online Services include Income Tax E-Filing, the Kansas Business Center, and the Registered Offender Website.

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Web Services8: List all new and existing web services that your agency has deployed. Categorize the services as being access by either consumed by either citizens, businesses or other governmental entities. Also, list the total number of transactions for each of the web services.

Web Service Name New or Existing

Used by Citizens, Businesses, and/or

Government

Number of Transactions

Touchnet Payment Gateway Existing Business N/A

AGENCY IT STRATEGIC DIRECTION

During the coming years, Technology and Computing Services (TCS) at Emporia State University will continue to focus on providing the highest quality technology services and support to the campus community. Each of the major areas within TCS will continue to expand and enhance services in support of ESU’s Strategic Plan and in support of its core missions of teaching, research, and service as outlined below: Enterprise Systems The Enterprise Systems Team provides support for the core administrative functions of the university by managing the Enterprise Resource Planning (ERP) and tightly integrated systems. This includes support for Finance, Human Resources, the Student Information System (Admissions, Registration, Transcripts, etc.), Financial Aid, Alumni / Foundation support, and the university portal to these systems and services. Strategic direction and goals for the coming year(s) include:

Planning and implementation for an institution-wide Enterprise Content Management and Workflow solution that will integrate with the existing Enterprise Resource Planning implementation.

Adoption and support of alternate communication strategies to the campus community (especially students) in support of outreach and communication efforts by both administrative and academic units

Increased functionality and capabilities through integration of an online photo repository for administrative (Banner) and academic (Blackboard) systems.

Adoption of a mobile device strategy and integration of mobile content delivery mechanisms for existing systems

User Support Services (Help Desk / Client Services) User Support Services provides direct support to the entire campus community in support of the institution’s mission of teaching (learning), research, and service. It includes both Help Desk Services and Client Support Services (field technicians, workstation support, etc.) Strategic direction and goals for the coming year(s) include:

Completion of the User Services portion of migration from Novell GroupWise to Microsoft Exchange/Outlook

Identification of a strategy for implementation of a Software Deployment Management system

8 A “Web Service” is defined in this document to means “software system designed to support interoperable

machine-to-machine interaction over a network.” (“Web Services Glossary.” World Wide Web Consortium. Available at http://www.w3.org/TR/2004/NOTE-ws-gloss-20040211/)

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Identification of strategy for the implementation of a Mobile Device Management system

Continued assistance to ESU departments and divisions with the development of hardware asset management plan(s) and hardware replacement/refresh cycle plans

Exploration into potential effectiveness and applicability of ITIL (Information Technology Infrastructure Library) in the higher education environment

Academic Technology The Academic Technology team supports faculty and students in the use of instructional (teaching / learning) technologies, including the Blackboard Learning Management System, integrated, and peripheral technologies. This includes software in support of face-face (e.g. smart classrooms), hybrid, and fully online (e.g. Adobe Connect) delivery methods. Strategic direction and goals for the coming year(s) include:

Expanded training and support, both online and in-person, for the use of newly acquired technology applications and resources

Continued updating and upgrading of academic venues, including – o Creation of a multi-use training and videoconferencing facility o Creation of premiere campus classroom(s) o Update of technology infrastructure in smart classrooms

Continued expansion of presentation / lecture capture at an institutional level

Enhanced academic training for mobile devices, including tablets

Development of a federated plan for supporting and installing Smart Classrooms Technical Infrastructure and Operations The Technical Infrastructure team ensures that the core network and operations infrastructure provides a reliable and robust foundation on which to provide technology services to the campus community. Strategic direction and goals for the coming year(s) include:

Upgrade and re-arrangement of Data Center power distribution system providing flexibility for necessary server and rack reconfiguration(s).

Implementation and integration of the 911 Emergency Notification Database to ensure life-safety support from existing voice infrastructure

Completion of fiber upgrades between on-campus buildings

IP telephony pilot and subsequent planning for migration to a full IP telephony implementation

Implementation of an on-campus business continuity data center

Establishment of a sustainable funding model for ESU’s voice/data network infrastructure

Review of existing data network to assess implications of expanded use of mobile technologies (cell signals and services, wireless network capacity and coverage, etc.)

Server Operations

The Server Operations Team provides hardware and software support for distributed applications across the entire campus community in support of the institutional mission – both administrative and academic. Strategic direction and goals for the coming year(s) include:

Successful completion of Microsoft Exchange migration of employees by early 2012

Installation, configuration, identity integration and technical readiness of cloud-based Microsoft Live@EDU/365 for Students

Continued unification of standalone, departmental systems including calendaring and listservs/distribution lists to provide enhanced efficiencies and cost savings

Expanded use of virtual, internal-cloud technologies to provide enhanced and equitable services to local and distance students

Increased support of mobile platforms, specifically focused on Microsoft 365 for Employees and Live@EDU for Students

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Information Security The Information Security Team ensures protection of ESU’s data and information assets as well as its technology resources by identifying and addressing risks to those assets. Strategic direction and goals for the coming year(s) include:

Updated training for campus community and focused training for the Incident Response Team

Refinement of the comprehensive IT Security Plan

Campus-wide rollout of whole disk encryption for mobile devices

Continued assistance to Health Services regarding HIPAA compliance

AGENCY IT ACCOMPLISHMENTS Summary of IT accomplishments for FY 2011 During FY 2011, Technology and Computing Services (TCS) at Emporia State University continued to focus on providing the highest quality technology services and support to the campus community. Each of the major areas within TCS has continued to expand and enhance services in support of ESU’s Strategic Plan and in support of its core missions of teaching, research, and services as detailed below: Enterprise Systems

Implementation, testing, and go-live of the Banner Relationships Module (BRM). BRM provides student recruitment support that is fully integrated with the existing Banner ERP. It enables full evaluation and tracking of (potential) students from first contact through degree completion and creates opportunities for meaningful and directed communications to prospects, students, and alumni.

Development and integration of online application and inquiry forms for undergraduate, graduate, and international offices. This enables prospective students to submit their interest in Emporia State University from any location at any time. Recruitment and application information is obtained and distributed to recruiting offices for use in communications with prospective students.

Expanded online payment services: Implementation of an online “Marketplace” providing the capability of online payment for a variety of services and merchandise. Initial application was for donations to the ESU Foundation. Additional Marketplace development has included online registration for ESU Alumni Association events, as well as integration into the parking system for online payments for parking permits and citations. Future plans include development of online ticket purchasing and payment for Athletic and Theatre events.

User Support Services (Help Desk / Client Services)

Development of Mobile Device Guidelines to more quickly adapt and align with faculty and staff requirements using mobile devices at Emporia State. As a part of this, successfully developed internal procedures for the purchasing of Apple Apps.

Successfully expanded and coordinated TCS involvement in student-focused institutional activities to ensure minimal barriers to technology use by students.

Successfully negotiated volume discounts with Dell to save the university over $100,000 in computer purchases.

Development and implementation of communication plans both internally (across the technology support staff) and externally (to the ESU Community) to ensure timely and accurate information regarding technology-related service outages

Implementation of a number of client service oriented applications to improve support services for the campus community, including:

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o A new Helpdesk application (WebHelpdesk) o A remote assistance application (TeamViewer) o An ‘account management’ tool for use by Help Desk technicians enabling shorter time-to-

resolution and increasing first-contact resolution rates Academic Technology The Academic Technology team supports faculty and students in the use of instructional (teaching / learning) technologies, including the Blackboard Learning Management System, integrated, and peripheral technologies. This includes software in support of face-face (e.g. smart classrooms), hybrid, and fully online (e.g. Adobe Connect) delivery methods. Accomplishments for the past year include:

Continued expansion of services and support for technology used in teaching and learning

Acquisition of applications and services supporting online and distance instruction, including Adobe Connect, Panopto (presentation / lecture capture and playback), and Smartthinking (online tutorial services)

Continued improvements in Smart Classrooms, including replacement of all older data projectors and workstations, installation of Promethean boards, and installation of several new document cameras

Technical Infrastructure and Operations The Technical Infrastructure team continued to ensure that the core network and operations infrastructure provide a reliable and robust foundation on which to provide technology services to the campus community. Specific accomplishments include:

Successful completion of the campus-wide cabling project, funded by ARRA, to replace all outdated cabling across the entire campus and bring existing telecommunications infrastructure up to current industry standards.

Reorganization and rejuvenation of portions of the data center, including implementation of best practice guidelines for energy efficiency. In addition, the data center core switch was replaced with a fiber optic distribution system providing greater speeds.

Expansion of the wireless network to provide coverage in the residential areas of Morse Hall, which previously had no coverage, as well as expanding coverage in Towers, which had been incompletely covered.

Complete refresh of the Metro Learning Center’s voice/data network infrastructure, replacing infrastructure that was no longer supported. In addition the wireless network in the classrooms at MLC was expanded to ensure adequate capacity

Identification and preliminary build-out of an on-site business continuity data center for supporting future disaster recovery and business continuity scenarios.

Planning and preparation for a redundant WAN / Internet connectivity coming in FY2012. Server Operations The Server Operations Team provides hardware and software support for distributed applications across the entire campus community in support of the institutional mission – both administrative and academic. Accomplishments for the past year include:

The largest single new initiative was the migration from Novell GroupWise to Microsoft Exchange messaging platforms. The project was begun in summer of 2010 and will continue through early CY2012.

The virtualization environment was expanded to include VMware vSphere. This new system enables greater virtualization for Linux and appliance-based systems, while still allowing support for best of breed Windows Server virtualization on Hyper-V.

Expansion of ESU’s private cloud infrastructure has been a key priority, as demonstrated by the milestone of virtualizing 157 of 221 x86/x64-based production and test systems

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Projects related to data protection and business continuity, including the implementation of Data Protection Manager 2010, new backup staging procedures, and the addition of a virtual domain controller

Continued to build solutions supportive of the TCS –developed “Cloud v4” infrastructure that

includes virtual servers, staged backups, volume shadow copy and other technologies that enable

instant recovery and reduced reliance on traditional recovery methods, such as tape

Updates to the web presence and intranet services, public and special-use kiosks, delivery of services and support of mobile platforms and remote application delivery to students via an “internal” cloud

Worked with Microsoft to provide a trial program to offer an online, virtual computer lab. Three

“SkyLab” environments were set up during the Spring 2011 semester allowing the School of

Business and HPER to provide distance students or students in specialized courses the ability to

have anywhere-availability to computer lab resources

Information Security The Information Security Team ensures protection of ESU’s data and information assets as well as its technology resources by identifying and addressing risks to those assets. Accomplishments for the past year include:

Security Awareness planning and execution for the campus community

Acquisition and implementation of whole disk encryption for mobile devices

Implementation of new information security assessment and response tools such as intrusion detection, log archival, etc.

Contracted for an external network security assessment and once completed, worked with technology support staff to address identified concerns.

Refined procedures to address revisions to the Higher Education Opportunity Act and its impact on institutional response to reported DMCA violations

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SECTION II ~ MAJOR IT APPLICATIONS Application 1: Banner Advancement

Purpose: Supports information needs of development and alumni relations Planned Initiatives: None.

Application 2: Banner Student

Purpose: Supports the management of academic programs, faculty, advising, and registration services

Planned Initiatives: None. Application 3: Banner Finance

Purpose: Supports business and finance needs of the University Planned Initiatives: None.

Application 4: Banner Financial Aid Purpose: Supports the management of financial aid services and processing requirements Planned Initiatives: None.

Application 5: Banner Human Resources / Payroll

Purpose: Supports the management of ESU Human Resources and Payroll services Planned Initiatives: None.

Application 6: Banner Operational Data Store

Purpose: Supports information reporting needs of Banner users. Planned Initiatives: Expand reporting and analysis of data through reporting tools.

Application 7: Cognos 8 BI (Business Intelligence) Purpose: Supports information analysis and reporting needs of Banner users. Planned Initiatives: Expand reporting for University-wide performance dashboards and analytics.

Application 8: e~Print

Purpose: Reporting; decision support; data analysis Planned Initiatives: None.

Application 9: OnBase Purpose: Document Imaging, Limited workflow Planned Initiatives: Within 3 years, interface document imaging functionality with Banner

module(s) for real-time data retrieval and improved workflow. Application 10: Infopath Purpose: Workflow, Online document storage Planned Initiatives: Expand workflow functionality to other business processes. Application 11: Novell GroupWise / Integrated Messaging Purpose: Email, Calendaring, Messaging for faculty, staff, and students. Planned Initiatives: Will be eliminated by migration to Microsoft Exchange

during FY2012. Application 12: RMS Purpose: Residence Halls management system. Planned Initiatives: None. Application 13: Millenium ILS Purpose: Supports operation of University Libraries and Archives - including circulation,

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acquisition, cataloging, serials management, etc. Planned Initiatives: Possible integration with university’s Banner ERP. Application 14: Novell eDirectory & Identity Provisioning Purpose: Provisioning of user accounts Planned Initiatives: Replacement within 2 years. Application 15: Blackboard Learning Management System

Purpose: Online course delivery, course content management. Planned Initiatives: Integration of mobile applications

Application 16: Adobe Connect Pro Purpose: Online, real-time course delivery and videoconferencing Planned Initiatives: Support for mobile platforms Application 17: Panopto Presentation Capture Purpose: Lecture / Presentation capture and playback Planned Initiatives: Delivery via mobile platforms; expanded adoption across campus Application 18: Learning Objects CampusPack Purpose: Social Media integration into Blackboard LMS Planned Initiatives: Delivery via mobile platforms Application 19: Softchalk Purpose: Content generation tool for Blackboard LMS Planned Initiatives: None Application 20: Symantec Anti-virus Purpose: Anti-virus software Planned Initiatives: None Application 21: Web Helpdesk Purpose: Help desk ticketing and incident tracking software. Planned Initiatives: None Application 22: Novell Storage Manager Purpose: User home directory provisioning. Planned Initiatives: None Part II: New/Modified Applications Application 23: Banner Enrollment Management Suite

Purpose: Constituent relationship management for tracking and corresponding with prospective students, tracking and performance reporting. Hosted: ESU Internal

Technical Environment: Part of existing ESU Banner Environment Application 24: Microsoft Exchange

Purpose: Email, Calendaring, Messaging for all employees Planned Initiatives: Currently implementing. In active production now – migration from Novell

Groupwse will be completed during FY2012. Hosted: ESU Internal Technical Environment: Dell Intel Hardware, Microsoft Server 2010 O/S and environment. Application 25: PGP Whole Disk Encryption

Purpose: Disk encryption for mobile devices Planned Initiatives: Currently implementing.

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Hosted: ESU Internal Technical Environment: Supports windows and macintosh laptop O/S’s. Server-side runs Application 26: iTunes University

Purpose: Media-rich content hosting and delivery Planned Initiatives: Currently implementing Hosted: iTunes / Apple (non-local) Technical Environment: Supports all O/S’s and mobile device delivery; Server-side O/S is Apple Part III: Retired Applications

No major IT applications were retired since the last plan submission.

SECTION III ~ IT PLANNED PROJECTS

Emporia State University currently has no Information Technology projects planned with an estimated total cost of $250,000 or more.

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SECTION IV ~ BUSINESS AND TECHNOLOGY RADAR CHARTS

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SECTION V ~ ENTERPRISE BUSINESS PARTNERS MODEL

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SECTION VI ~ ENTERPRISE VALUE CHAIN

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SECTION VII ~ ENTERPRISE APPLICATION MAP

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SECTION VIII ~ ENTERPRISE DATA MAP